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The establishment of "Women's Civilization Post" aims to improve women's quality, advocate professional civilization as the core, and promote industry management norms and scientific management, which is an important carrier for female employees to make contributions.

Xx toll station belongs to the west coastal expressway of xx, located in xx town, xx city, which provides convenient traffic conditions for the surrounding economic development. Xx toll station * * * has X toll series personnel, including X female employees, accounting for x% of the total number. It is a new force with high political quality, strong innovation ability and full of energy. In March of 20xx, she won the title of "Women's Civilized Gang" in xx City. In June of 20xx, he won the "Best Cultural Style Award" in the selection of "The Most Beautiful and Latest Expressway in the South"; 20xx65438+February, it was awarded the title of "Advanced Collective for Implementing Free Passage of Small Passenger Cars during Mid-Autumn Festival and National Day Holidays in xx Province" by the Department of Transportation; In April of 20xx, she won the "Best Creative Award" in the March 8th Cooking Competition of Provincial Communications Group ... As a window service industry, female employees have always played an indispensable role in our station. They have been adhering to the service tenet of "let the drivers and passengers have an impulse and return home satisfied", and provided high-quality and efficient services for the drivers and passengers in the past. At the same time, our station is pioneering, advancing with the times, constantly improving the comprehensive quality of female employees in our station with strict requirements and high standards, cultivating good professional ethics of female employees, being honest and trustworthy, serving the masses and contributing to the society, creating a "red female soldier" who is well-known in the window service industry, writing beautiful movements in the field of expressway service, and displaying new images of women in the new era. The main work of creating "Women's Civilized Post" in xx Toll Station is summarized as follows:

First, strengthen leadership, make solid progress, and establish the image of women's civilized post affairs.

With the first-class service as the goal, scientific management as the means, and post assessment as the requirement, we will constantly establish and improve the management mechanism and strictly implement it, so that the activities of striving for Excellence will gradually develop healthily along the scientific, standardized and institutionalized track.

(A) leadership attention, proper organization

The great attention and strong support of leaders at all levels is the key to the great success of our station's "Women's Civilized Post". In order to make the creation work more concrete, under the direct leadership of the company's Party Committee and Women Workers' Committee, we take striving for a "civilized post for women workers" as an effective carrier for organizing, educating, publicizing and serving women workers, incorporate the creation work into the annual work plan and performance appraisal, and set up a creation working group, with the webmaster as the team leader and personally responsible for this work, so that the creation activities are organized and guaranteed, and there are specific measures to manage and create.

(two) improve the system and create an orderly.

Striving for a "civilized post for women" is a continuous systematic project. Only by making overall arrangements and standardizing management can we be full of vitality. Based on the actual situation, combining the striving for Excellence with the daily management of the station, we have successively established and improved a number of management systems such as "civilized service, better me-civilized service", "assessment methods for trade union groups" and "civilized service norms", which have classified and refined the work of striving for Excellence and increased the transparency of the work. It has formed a management situation in which there are rules for inspection, laws for evaluation and evidence for evaluation.

(3) Strengthen publicity and create a good atmosphere.

Carrying out the activity of striving for a "civilized post for women" is a banner to guide the majority of female workers to show their new image. In response to the progress of social civilization and the determination of female workers to become talents in the new era, in order to make the activity of striving for Excellence prosperous and deeply rooted in the hearts of the people, we should mobilize the strong interest and enthusiasm of female workers to consciously participate in this activity. At the beginning of the striving activity, we held a mobilization meeting and announced the purpose, significance, content, standards and implementation requirements of striving for a "civilized post for women", so that the majority of female workers had a general understanding of the purpose, significance and content of the activity. At the same time, make full use of blackboard newspapers, billboards and other propaganda positions, and continue to do a good job of publicity and reporting in a timely manner. We also combine the characteristics that young people like to surf the Internet with smart phones and the "coastal integrated network platform" built by the company, and timely push information such as creation activities and socialist core values to all employees through WeChat and QQ group. This "micro-era" propaganda method has propped up the spiritual backbone, made the majority of female workers enjoy it, enjoyed it, and their enthusiasm has never been higher, which has stimulated their confidence and enthusiasm in consciously participating in striving for success, created a good environment for carrying out striving for success, and enabled them to understand, care for and participate in striving for success.

Second, keep pace with the times, standardize management, and build a high-quality brand of women's civilized post

In view of the central tasks in different periods, combined with the company's central work and the actual work of our station, we put forward clear creative goals in time. Especially during the period of 20xx, the company carried out in-depth activities to cultivate and practice socialist core values. I stand in the activity of creating a "civilized post for women", keep pace with the times, actively advocate and promote the concept that "employees are the banner and window to practice core values" and standardize it.

(A) standardize management and realize the "three images"

Always adhere to the modern management concept of "people-oriented", take the activity of striving for Excellence as the breakthrough point, take "improving quality and promoting development" as the goal, pay attention to the spiritual needs of the majority of female employees, achieve "three images", promote the continuous improvement of the comprehensive quality of female employees, and escort the in-depth development of the creation activities.

One is to provide a learning environment like a school. Our employees come from all corners of the country, with different educational levels and living habits, resulting in uneven quality. In order to further improve the comprehensive quality of female workers and adapt to the needs of social development and post work, we have not only established study positions such as workers' homes, coastal libraries and Internet cafes for the majority of female workers to study in their spare time, but also formulated a "scholarship" mechanism to encourage and guide the majority of female workers to receive re-education in their spare time to achieve the goal of self-development.

The second is to create a family-like living atmosphere. In view of the monotonous charging work and the relatively young employees, we often organize entertainment, expansion and other activities, such as holding employee birthday parties every quarter, traditional festivals such as Spring Festival and Mid-Autumn Festival, which strengthen communication among employees and enhance unity and cohesion.

The third is to manage talents like a management force. Our station implements semi-military management mode from work to life, such as housekeeping and semi-military training. And through skills training, labor skills competition, charging business knowledge competition, competition for posts, basketball team, art troupe and other forms, it promotes female employees to continuously improve their professional level, labor skills, talents and skills, and truly succeed in their posts. 20xx and 20xx won the first place in our team, the first place in women's basketball, the first place in women's tug-of-war and the first place in women's track and field for two consecutive years; In the competition for the post of reserve supervisor launched by the company in 20xx, the female employees of our station, Wang Jinxia and Xu Ruyun, made outstanding performances in speeches and business defense, and were finally elected as reserve supervisors with excellent results, and now they have officially taken up the post of supervisor; In the competition for the post of 20xx reserve squad leader, the female worker of our station obtained the qualification of reserve squad leader through her own efforts, and now she has officially served as the squad leader of the toll class; In all kinds of labor skill competitions, the female workers in our station have also achieved excellent results. Many female employees won individual awards in the company's labor competition, and Yuan Rili was selected to participate in the transportation group's charging business skill competition for many times and achieved good results. In April of 20xx, the female staff of our station participated in the cooking competition of female staff of Communication Group and won the "Best Creative Award"; In March of 20xx, the female workers of our station participated in Yangjiang Flower Arrangement Competition, and the work "Happy Taste" won the first prize; 20xx won the "Best Color Award" in the fashion show of female employees of Provincial Communication Group in June; In 20xx, the company's art troupe was invited to participate in the Lantern Festival party of xx city frontier detachment, and the female staff of our station performed well; Yang is a member of the leading group for the establishment of "Women's Civilized Gang" in our station, and won the title of "Top Ten Outstanding Persons in Ten Years" in March of 20xx. As the head of the company's "lecture group", he undertook an important task at the experience exchange meeting on cultivating and practicing socialist core values in xx province on 20xx1October 9. Explain to Cai Fuqing, deputy director of the Propaganda Department of xx Provincial Party Committee, and Cai Xiufen, secretary of SASAC, the course and achievements of the company in cultivating and practicing socialist core values ... Through the baptism of quasi-military camp life, the comprehensive quality of female employees in our station has been comprehensively improved, which has made outstanding contributions to improving quality and efficiency of enterprises.

(B) quality services to achieve "three"

Service is the key to create a "civilized women's post". Expressway toll station is a window of civilized service and a position to publicize socialist spiritual civilization. Xx toll station combined with the company's "Safe and Civilized Service Month" activities, pushed the service to convenience, socialization and standardization. At work, employees are enthusiastic and friendly, and actively strive to be "civilized service stars" and "civilized service pacesetters", and service leaders such as Kang Huashu, Zhu and Huang Ruijuan have emerged. At present, eight people have been awarded the company's "Star of Civilized Service" and "Model of Civilized Service" and other awards. In this year's "Safe and Civilized Service Month" activity, three people were rated as "model of practicing service" and "model of practicing business". They practiced the concept of friendship with quality service, deepened the creation of "Women's Civilized Post", established a good image of window service and made efforts.

The first is to serve the people and work hard on the word "good". In order to let the drivers and passengers really experience the warmth of walking on the coastal expressway, we always think about what the drivers and passengers think, what they need, what they need and what they expect, expand the service field and scope, and strive to provide all-round services for the drivers and passengers. For example, guide passing vehicles at the toll collection site, provide convenience medicine boxes for free, provide maintenance tools and tea, add water to cars, and assist in alarm. All the staff consciously perform their duties, so that all the drivers and passengers deeply realize that coastal words are the sweetest, coastal smiles are the most beautiful, and coastal smiles are the closest.

The second is socialized service, and efforts are made on the word "sincerity". Commitment is responsibility. Taking the most concerned and hot issues as the breakthrough point, they made service commitments in the areas they most hoped to provide protection, implemented "eight openness and one supervision" in the square, and took the initiative to accept supervision from all walks of life, realizing self-discipline and self-improvement. Every year, our station conducts a 1 satisfaction survey on passing drivers and passengers, focusing on service quality, service level of employees and station appearance. By listening to the opinions and suggestions of drivers, aiming at the loopholes in the work, timely rectification was carried out, which promoted the improvement of service level and made the service more social value and strong vitality.

The third is the standardization of services, working hard on the word "excellent". According to the characteristics of the industry, I put forward "raise your hand, smile, nod, pay attention to ceremony and use civilized language", put forward the service tenet of "full service, comfortable journey and satisfactory destination", and practiced the service principle of "being polite to others, sincerely helping drivers, being enthusiastic and attentive". In addition, through various trainings, I made all the staff understand that service is to show respect, welcome, care and friendliness to the guests through language, actions, gestures, expressions, gfd and behaviors, and consciously establish the service consciousness of "customer first, customers are friends", "warm and thoughtful" service attitude and "strict and serious" service spirit in daily work, and use rich service knowledge and flexibility.

(C) Practice the socialist core values and realize the "four zeros"

In 20xx, the company carried out the activity of "cultivating and practicing socialist core values" in depth, taking this as an opportunity to closely combine the creation of "women's civilized post" with the activity of practicing socialist core values. Combined with the work situation of the station, taking the practice of friendliness as the starting point, we will lead employees to practice core values together and form a good atmosphere of "everyone learns to be friendly, always be friendly, be friendly everywhere, and advocate friendliness in everything".

The first is to practice "zero" vacancy: everyone learns to be friendly. Strengthen the ideological guidance of employees by conducting a "special lecture on values" (the secretary of the Party branch talks about the important significance of core values in daily work and life with the theme of "how grassroots employees practice socialist core values"); Through the "values culture edification" (organize employees to visit the company's Expo, values gallery, values venues, etc. , you can understand the course and practice of cultivating and practicing socialist core values and the strong corporate culture atmosphere of the company, witness the charm of friendliness with people around you, and deepen the assimilation of employees to learn to be friendly, so as to deepen the assimilation of ideas and deepen the understanding of employees to be friendly.

The second is to practice zero time difference: always be friendly. Combined with the actual work of toll stations, taking holidays, "Learning from Lei Feng", "Safe and Civilized Service Month" and "Refusing to overtake" as opportunities, we will carry out various activities, transform "hard" professional skills into friendly "soft" methods, make special activities more smooth and effective, and make the values of "spring breeze sneaking into the night, moistening things quietly" become a reality.

The third is to practice zero distance: see friendliness everywhere. When practicing the socialist core values, female workers always keep in mind that they are toll collectors, a window to show their image and provide services, and constantly establish a civilized image in various service work through their own behaviors, strive for perfection and spread kindness. For example, when the toll collector Zhang Ting took the bus outside, he took the initiative to pick up the earplugs and return them to the owner; When changing shifts at the toll booth, the driver wanted to use paper towels to prevent the oil from spreading because the car leaked oil. For the sake of safety, Chen Jianhui took the initiative to take off the reflective suit and put it on the driver, and reminded the driver to pay attention to safety; Liang, a female employee, helps others, takes the initiative to pour hot water for the driver, and flushes milk powder for the children in the car ... These subtle and ordinary good deeds all reflect the goodwill of our employees. Through this goodwill, good deeds become the conscious behavior of employees and practice taking root.

The fourth is zero obstacles to practice: everything is friendly. Guided by the activities of practicing core values, through a series of friendly behaviors in daily life, the mental outlook of employees in our station has also been greatly improved, and the quality of employees has been continuously improved, showing a good atmosphere of "being friendly in everything". At work, our employees are enthusiastic in service and friendly to others, and actively strive to be "civilized service stars" and "civilized service models", and service leaders such as Kang Huashu, Zhu and Huang Ruijuan have emerged. According to the characteristics of employees' love of sports, the activity of "making friends with the ball and expressing affection with the ball" was innovatively carried out. Through the "values" basketball game, volleyball game and table tennis game, employees can be active on the court, make friends with the ball and express their affection with the ball. At the same time, communication between employees is strengthened, barriers are eliminated, and practicality and friendliness are truly integrated into their work life.

Third, be enthusiastic about public welfare, serve the society, and show the elegant demeanor of the women's civilized post era.

In the activity of creating "women's civilization", we combined with the cultivation of socialist core values to create a good corporate humanistic environment, which not only allowed the socialist core values to take root in enterprise management, but also allowed the values to go to society. All employees are enthusiastic about public welfare and dedication, and have fulfilled their due social responsibilities while carrying forward the entrepreneurial spirit. We have also organized and participated in social welfare activities many times, such as donating money to disaster areas, offering love to workers in need, participating in voluntary labor, donating blood for free, caring for the elderly and so on. Let the women workers realize "helping others", let every woman worker have a goal, a direction of thinking and a spiritual pursuit, which shows the civilized style of women in the new era.

(1) Care for empty nesters and let love warm people's hearts. On the ridge opposite the toll station, there lived a pair of empty nesters in their 70s. A sudden flood on May 10, 20xx, made us have an indissoluble bond. The flood has subsided, but the lives of the old couple hold our hearts. I organize employees to their residence from time to time to care about their lives, chat with them, and try my best to help them solve the inconvenience in life, thus forming a friendship. It coincides with traditional festivals such as Spring Festival and Mid-Autumn Festival, and we will visit the elderly with gifts and blessings. On Mother's Day, we invite our old mother to eat cakes and chat with us, so that the old people can feel the same warmth as ordinary people. A homely, caring, let love pass, let goodness carry forward, and female workers practice socialist core values with practical actions.

(2) Learn from Lei Feng and carry out poverty alleviation activities. Organize volunteer service teams to participate in Lei Feng learning activities organized by Haiyan Town Committee every March. Especially in March this year 1 1, our station organized a volunteer service team to participate in the activity of learning from Lei Feng organized by Haiyan Town Committee. Volunteers and their party came to the homes of needy people in Haiyan town. Among them, there are mental patients who are widowed and unable to take care of themselves, divorced women who have intermittent mental disorders and raise young children alone, and low-income households who have lost their labor force. They are all vulnerable groups in society and need more help and care. When they received the materials we sent them, some thanked each other and some looked at each other with empty eyes. "As long as everyone gives a little love, the world will become a beautiful world." This well-known classic old song sings the wishes and blessings in each of us. This is also the commitment of coastal people to society with their own actions in cultivating and practicing socialist core values.

(3) donating blood for free and contributing to society.

Free blood donation has built a bridge of life, revived countless trees of life and given infinite vitality to the whole society. Our station has organized employees to participate in voluntary blood donation activities for many times. On September 2 1 this year, Cai Jingling, a female employee, learned that Yangjiang Blood Station lacked Rh-negative blood, and she happened to be this kind of rare blood group, and took the initiative to participate in blood donation activities at Yangjiang Blood Station. Since the company began to cultivate and practice the socialist core values, we have carefully instilled the "friendly" concept of the socialist core values, carried out voluntary services for the grassroots and the society, formed a good social fashion of "I work for everyone and everyone works for me", and guided female employees to respect morality and kindness and actively practice the socialist core values; Cultivate the good habits of female workers to be kind to others and help others, and fully display the civilized charm of women in the new era.

In the process of creating civilized women's posts, women's sisters stand on their posts, unite and cooperate, strive for perfection, do their jobs well, and strive for first-class performance in ordinary posts. We deeply feel that every step of our growth and progress is inseparable from the care and support of the organization. We will take this opportunity to create a "women's civilized post" with better service, give full play to women's "half the sky" and make positive contributions to the construction of harmonious transportation.

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