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The telemarketing customer service will give you a new group after becoming the monitor. How should I bring it?
According to my personal leadership experience, I would like to share the following points first:

1. Divide the players into several groups (the strength of each group should be similar, not too different), and each group has its own team name, slogan and goal.

2. Before the sale, we must have a telemarketing drill, and the manager will guide us to practice and make a unified version. In the sales process, we will ensure that every telemarketer can basically answer customers' questions.

3. Team work and cooperation. The manager will tell you the sales target of this project first, and then let each team report its sales performance (including team performance and personal performance, which will be determined by the team leader and everyone through consultation). Managers will make appropriate adjustments according to the actual work situation, and finally determine individual and team performance, reward and punishment methods and announce them to everyone (posted in a prominent position).

4. Before the telephone sales every morning, each team sends a representative to have a group competition (purpose: let everyone grasp the core value of this project sales). If team members can master telemarketing exercises skillfully and switch to other methods, the main purpose is to inspire everyone, make them motivated, passionate and targeted.

In the process of telemarketing, if someone clinches a deal, we should announce the results in time to motivate ourselves and everyone.

6. Share the results and even good suggestions and methods in time during the evening meeting.

7. In the process of a project, managers should constantly sum up the adjustment ideas, tell everyone better methods, encourage each team member, especially mobilize the enthusiasm of team leaders.

8. Celebration banquet, pay special attention to rewards and punishments when fulfilling the promises at that time.

9. appease and encourage backward members and give them opportunities.