Do you know how the product manager in BenQ works? Do you know how he controls the quality of products anytime and anywhere? Just give an example. Chen Junguang, director of BenQ Display, is responsible for the production and manufacturing status of each product on the production line. His duty is to ensure that every production line can run normally and well, and the production process of all products can be understood and tracked in time, and problems can be solved in time. One day, Chen Junguang accompanied a customer to visit and suddenly received a short message from the system, telling him that there was a quality problem on the product line. At the same time, other responsible persons of the company also received relevant information. It turned out that the emergency quality management mechanism was automatically started. After the mechanism was started, Chen Junguang and others came to the scene one after another. By observing and analyzing the production records left on the quality control system of the production line, they quickly found the cause of the problem and solved it effectively. Manufacturing enterprises often have unexpected problems. Every enterprise wants to get the most timely solution to ensure smooth online production; Avoid unnecessary waste of time and personnel; The quality of each product can be strictly controlled. However, how to carry out quality management in international manufacturing enterprises like Motorola and Philips is worth studying and learning. Quality management is the guarantee of quality. In fact, in today's increasingly mature manufacturing industry, although some enterprises put forward the viewpoint of differentiated competition, more and more enterprises put the updating of products and technologies in the first place. It cannot be ignored that product quality is still the primary weight for manufacturing enterprises to maintain their absolute competitive advantage. We know that Germany and Japan pay the most attention to the principle of "winning by product quality", but with the strengthening of international competitiveness, more and more countries and enterprises have joined the campaign to improve product quality, among which General Electric of the United States is naturally the most famous. Good products come from a scientific, advanced and rigorous quality management system. Quality management has experienced a series of developments such as quality control, quality assurance, statistical quality control and total quality control. In today's era of rapid development of high technology characterized by information technology, we need more quality management tools and platforms to help us improve quality management. 6 sigma- get things right the first time, but where are the tools? Where is the platform? This has to start with the popular "informatization". Informatization has promoted economic globalization and accelerated the innovation of science and technology and management means. At the same time, the American General Electric Company put forward a civilized and global 6Sigma quality control system. Six Sigma came into being as an advanced quality management concept in the new era. This is a set of quality management methods based on mathematical statistics, aiming at eliminating mistakes, reducing consumption and avoiding duplication of work. Its core is to emphasize "doing things right the first time". This management concept is to use data definition, measurement, tracking, analysis and other methods to find out the causes of problems and find out timely solutions, so as to improve, optimize and control production effects, make enterprises more perfect in production, design and management, and improve their fundamental benefits and competitive advantages. Simply put, 6Sigma is a quality management method to continuously improve the quality of products and make the unqualified rate of products approach zero. Motorola is the first enterprise to implement 6Sigma. In order to ensure the quality of products, Motorola not only uses 6Sigma in the enterprise, but also requires its OEM (original equipment manufacturing) manufacturers to meet the same standards. Take BenQ Group as an example. Since/kloc-0 started as an OEM in 1985, it has been an OEM for many multinational companies such as Dell and Hewlett-Packard because of its rich manufacturing experience. In order to make a breakthrough in its own quality management, BenQ introduced 6Sigma quality management method into the product manufacturing process under the impetus of world-class manufacturers such as Dell and Hewlett-Packard. Facts have proved that this practice not only greatly improved BenQ's reputation and customer response speed, but also improved BenQ's customer satisfaction. Not only that, BenQ also extended this method to his upstream suppliers. In this way, enterprises can strictly inspect and control a product from the initial procurement stage of basic raw materials. At the same time, raw material suppliers, vendors, BenQ and Dell can be connected in series in this high-quality supply chain to give back high-quality products to customers under the requirements of quality management. If quality is the guarantee of credibility, then Six Sigma, a tool that can "get things done in the first time", is a "hero" who has contributed a lot. As one of the most advanced management concepts, it seems that it is not easy for 6Sigma to be introduced into enterprise management soon. Since it is a set of quality management methods based on mathematical statistics, how to carry out mathematical statistics? At present, many domestic enterprises, like BenQ four years ago, hope to establish a good quality management system. They also passed the quality certification such as ISO9000, and tried to use SPC (Statistical Process Control) and other quality management methods to optimize quality control. But the problem is: because a lot of data in the production process are collected manually, the response of enterprises to the production situation is often not fast enough, so the monitoring of process capacity will lag behind accordingly, and enterprises can't track the products when there are abnormal situations. For example, if a product is found to have a problem three months after leaving the factory, then we should not only know which process design process was adopted for this batch of products, but also know when and on which production line ... However, the data recorded by this manual method cannot be used for analysis and tracking. Even if you can provide some data, you should look carefully in a pile of files. Even if we have the patience to search, customers may not have the patience to wait, and quick response to customer needs will become a slogan. At this time, customer satisfaction decreases, resources are wasted, and the cost increases, which affects the survival and development of enterprises. Therefore, for enterprises, he not only needs management methods and concepts, but also needs a good system platform as a tool for data collection and integration to help enterprises achieve high-quality management. For example, enterprises need to formulate solutions to poor product sales, and their analysis depends on the data in the production process and the quality records at that time. If you can't call up the complete data, you can't analyze and solve the problem accurately and completely, and the whole solution process will be passive. Therefore, BenQ has built a manufacturing execution system as a platform for quality management, which is connected in series with ERP to control the data of each section of the production line. So, after many twists and turns, PICS was born. BenQ is not the first engine of quality management to have such a functional system. IBM has MESA, PTS and other systems to help realize quality management. At first, when BenQ decided to implement such a system, it was considered to be implemented by a specialized big software company. However, due to the high cost, external software companies can't know the actual needs of enterprises in time. This system was developed and implemented by BenQ's own R&D team, which is now BenQ Road Construction Software. Attitude is there, but how to cultivate it? Not only in BenQ, but also in all enterprises. First of all, we should judge which process points should be selected for control in the whole production process of an enterprise. If there are too many process points to be controlled by enterprises, in a sense, the equipment investment will be large and the corresponding cost will become high. Secondly, what method was used to collect the original data of products in the enterprise system before, manual, semi-automatic or fully automatic? In this way, it can be integrated in the implementation, and the system will automatically collect advantages and disadvantages, take its essence and discard its dross. This is also from the perspective of reducing production costs. In addition, in the manufacturing process, BenQ has corresponding personnel to write the product testing procedures used in the system, and the product testing procedures are different in different processes and different points. At present, many enterprises lack experienced IE (industrial engineering) personnel to do different tests for different contents. At the same time, there must be a good system when implementing the system, which requires the cooperation of operators and engineers, continuous discussion of problems and sharing of solutions. As a special "process point" in the system, teamwork cannot be underestimated. Facts have proved that the implementation of PICS in BenQ is successful. Compared with the previous management, the enterprise has truly realized fully automatic data collection, and the data is more complete than before, especially those data information that cannot be recorded manually. The integrated database is very large, so the collection of the system is far superior to manual recording, and it also strengthens the tracking ability of products. Moreover, we can set a data retention period from the beginning of raw materials to the arrival of products at the end customers. As long as during this period, any information about each product can be directly transferred from the database. At the same time, PICS strengthens the timely control of the production process and production line through the established quality standards. In BenQ, there are many models of optical scanners. Because different customers have different requirements for their products, different products will have different barriers. For working programs, you need to define which model and which component to use to prevent picking errors. Then the produced products are packaged, and some accessories and instructions may be omitted in this process. At this time, the system will check whether the relevant accessories are complete and really play a control role. In addition, such a production process management system can also improve the flexibility of the production line. For example, scanners have different models, so they need different processes, some need 1.2 process, some need 1.3 process, and so on. At this time, if it is only manual or semi-automatic recording, it is difficult to control, because QA (Quality Assurance) personnel can't know in time what processes each operator has carried out after getting the equipment, so they can't control and manage it. Therefore, at this time, the system will set regulations that certain types of equipment can only go through a certain process. For example, on other devices, a message will be sent to inform you that the process is wrong, which greatly reduces the probability of error. For the factory director or other managers, the system will provide a screen to display the product output, SPC curve, failure rate and so on. No matter which part has problems, the system will notify the corresponding management personnel to deal with them by email or SMS in real time. Similarly, if QA finds a problem during the inspection of the production line, it can be immediately input into the system, and relevant personnel can also deal with it urgently. Therefore, PICS is also a platform for dealing with emergency affairs, which ensures the communication and coordination among manufacturing personnel, engineering designers and quality management personnel. In a word, PICS system integrates the factors such as machines, personnel, raw materials, technological methods and environment in the whole production process, and can find and solve problems in real time, thus improving quality management and becoming a rare partner for enterprises and managers. Of course, in this process, the human factor can not be ignored. BenQ has experienced many objections and obstacles from its initial launch to its own manufacturers. However, as long as it tries its best to survive and develop and improve the overall competitiveness of enterprises, such reform is imperative. Today is a global information age, and quality management is always the basic course of enterprise management. However, practice and development have proved that good management comes from information management scheme. (T 1 18)