Summary is a kind of written material to review and analyze the study, work or its completion at a certain stage afterwards, which can help us find the laws in study and work, so we should make a good summary and write a good summary. So do you know how to write a summary? The following is a three-point summary of my personal work in the shopping mall for your reference, hoping to help friends in need.
Personal work summary in the shopping mall 1 internship position: shopping guide
Internship location:
Instructor of internship unit: * * Position: Director of Human Resources Department
Internship time:
The three-month internship is over. The three-month internship has brought me close to the society, enriched my social experience, made me have a preliminary perceptual knowledge of the society, and learned a lot of knowledge outside the textbook, which has benefited a lot. Now I will make a summary of my three-month internship. First of all, introduce my internship unit:
First, the internship unit profile
1. Nature of internship unit: * * Industrial Co., Ltd. is a private unit. Founded in * * *, its predecessor * * Clothing Industry Co., Ltd. was established in * * * *.
2. Scale of internship unit: it is a medium-sized enterprise, and its modern workshop is designed and built according to international standards, with an annual output of more than 0/0/0000 pieces of various kinds of clothes. Group's fixed assets: * * billion yuan. There are more than * * * employees. At present, there are many specialty stores (halls and cabinets).
3. Operating conditions of the internship unit: it has good economic benefits, is in a leading position in the same industry, and is the only listed enterprise of * * clothing enterprises. Since * *, the company has taken the lead in introducing the concept of franchising, expanding the monopoly plan in an all-round way, and maintaining the first place in the field of casual wear in comprehensive market share for five consecutive years.
4. The main products of the internship unit: the group mainly focuses on clothing, involving diversified industrial patterns such as tobacco, wine, tea, leather goods and real estate. Clothing is famous for producing men's wear series, mainly including men's jackets, suits, T-shirts, ties, socks, shoes and other products, among which * * jacket is the most famous, known as "* * *".
5. The main production or operation process of the internship unit:
5. 1 The company's sales model is self-produced and self-sold. The company has outstanding fashion designers from H.K., Shanghai and Japan to design the latest styles at the clothing ordering meeting twice a year. After the product is designed, the pattern is made by the board maker, and then the cloth is cut out by the sheet cutter and handed over to the production workshop for mass production. The goods are purchased by the store manager himself and distributed by the warehouse to direct stores and agents. Some goods are foreign orders and all are exported.
5.2 The process of the exclusive store: preparation before business-changing work clothes, wearing badges, checking GFD-cleaning the shelves-attending the morning meeting-starting business-preparing for business-planning the display combination-receiving customers-welcoming customers-paying attention to customers-displaying goods-introducing goods-verifying the bid opening-checking documents-packaging goods.
6. The management characteristics, advantages and disadvantages of the internship unit.
6. 1 the group always adheres to the "people-oriented" business principle: creating a relaxed environment for high-quality talents in scientific research and development, marketing and management; Pay attention to the cultivation of the professional quality of grass-roots employees, and carry out employee training for the purpose of "strengthening responsibility management and improving brand awareness". Through effective incentives to employees, give full play to their initiative, enthusiasm and creativity, so as to maximize the potential of employees and better achieve the fit between personal goals and corporate goals.
6.2 Advantages and disadvantages
Advantages: brand advantage, marketing network advantage, management team with rich market experience, international professional design team advantage, advanced production equipment and technology advantage and customer service advantage.
Disadvantages: First, the asset risk of small companies. Compared with domestic excellent clothing enterprises, the assets are relatively small and the ability to resist risks is relatively weak, which leads to the lack of talents in capital operation and human resource management. The second is the risk of overcapacity. Due to the fierce competition in the clothing industry, if the company's sales ability and marketing planning ability cannot be improved simultaneously, some of the company's production capacity will not be fully utilized in the future. The third is the risk of counterfeit products. After the brand awareness is improved, there may be illegal business activities of stealing the company's trademarks and brands in the market, resulting in serious damage to the company's economic interests. The fourth is the risk of simplification of consumer groups. * * Positioning the consumption age range is 20-55 years old, with men aged 30-40 as the main consumption group. I think the company's consumption trend should be extended to women's wear, children's wear and various products related to clothing, forming a relatively comprehensive product group and looking for new growth points. At the same time, we should make full use of our own brand advantages, open some distinctive life museums, introduce the concept of free clothes, let customers design and match their own clothes, and make them by the company, so that customers can fully experience the "God" consciousness of being masters of the country. In this way, they can have a considerable consumer group, and it is more conducive to promoting their brand image.
Second, the internship overview
1. Training and visiting the company headquarters and factories.
At first, we visited the company's headquarters and factory. * * Advanced casual wear industrial park covers an area of over * * million square meters. It is a garden-style industrial park integrating clothing development and production, warehousing and logistics, business information and leisure life. It is a first-class production base for men's casual wear in China, with a green area of 40%. The production environment is clean and environmentally friendly, and the emissions of waste gas, waste water, waste gas and noise are up to standard. Under the director's explanation, we learned that the actual production line in the workshop and the classroom in the university are two different concepts. Using one day's time, I made a detailed observation on the production line and had a direct communication with the workshop staff, and got a preliminary understanding of the real situation of clothing production. At the same time, during the visit, we obviously felt the enthusiasm of the employees, let us quickly integrate into it, and really felt the affirmation and encouragement of the corporate humanistic concept to the employees' work performance. In the later internship process, we gradually realized the shortcomings in production management, production operation and communication, and stated in the internship report submitted to the company every half month why it was not perfect and what solutions were available. Our way of thinking is changing, our perspective on problems is changing, and our ability to analyze problems is gradually improving.
In the next few days, in the School of Management, we trained some courses: the daily workflow of shopping guide, such as four modules and nine processes. Operational practice. Show your skills. Fabric knowledge. Seminar on corporate culture. The rules and regulations of the company. Business etiquette and so on; And remember the color number and model of the product. I have mastered some basic knowledge necessary in my work, deepened my understanding of the corporate culture of men's wear, and enhanced the cohesion and centripetal force of the enterprise. Looking at the werewolf who walks in a hurry, looking at the example who makes unremitting efforts to make achievements, and looking at the people who engage in industry are full of vitality, no matter from leaders to ordinary workers, they all understand that "I am excellent, we are the best, and we are the best team" is an intuitive interpretation. The words "honesty, truth-seeking, dedication and dedication" and "challenge life and never look back" represent this meaning. The company didn't just leave the slogan in words, but turned it into a corporate philosophy, deeply rooted in the hearts of every employee, so that employees can always remember the corporate culture they represent, so as to motivate their work and alert those who are motivated.
2. Three months of terminal internship (that is, my internship experience).
In order to let us know the whole clothing sales market and related processes, and be familiar with the latest styles and designs of this brand: we assign stores every two months, and I was assigned to * * stores in the first two months; In the third month, I was divided into * * stores-the two stores with the biggest gap.
Now introduce the basic situation of these two stores respectively:
(1) * * store is small, simple display, less goods in the store, but at the crossroads, the geographical location is very convenient. There are China Bank, China Travel Agency, Commercial Street, etc ... I think the brilliant achievements of * * stores are related to the following points: First, people pay more attention to the matching of clothes and their own status, and admire local brands. They have a strong sense of local brands, generally buy local brands, and fully grasp the consumption psychology of local consumers. As a well-known domestic brand, * * is naturally a buyer. Second, grasp the basic business principle of "passenger flow", that is, "capital flow": to open a shop in a bustling area, an endless stream of people is a potential source of tourists. As long as the goods or services you sell can meet the needs of consumers, you will certainly have good performance.
② The area of * * stores is more than three times that of * * stores, and the goods are much richer than * * stores.
* * Although the store is a golden port, its performance is basically in the middle and lower reaches. Because the main group of consumption is white-collar workers, they generally belong to high-consumption groups. In this open city, international famous brands gather, and most white-collar workers disdain domestic brands and only choose world famous brands; Consumer groups with lower incomes think that * * is a domestic brand, but the price is expensive, and the cheapest clothes cost more than 200 yuan, so most of them will not buy it; Such a big store, like a concept store, has few people. Guests will not come in when they see no one in the shop. In addition, the brand * * lacks advertising effect and has insufficient appeal to compete with world brands. So I think the lack of good research on consumer psychology is the reason for the low performance of * * stores. When I was in the * * store, just after the New Year, * * fully implemented the activities of "green store" and "100% customer satisfaction service". Promote the concept of health, leisure, return to nature and green space and service in terminal stores. This activity attaches great importance to display: from matching products, store decoration, prop configuration and lighting color, to matching store products, creating music atmosphere, excellent service and information feedback system in place, the atmosphere in the store is very active, and the clothes are more complete and fashionable than those in the * * store. However, this activity did not stimulate sales growth, and the store is still in the confusion of sales difficulties. . . . . . It happens to be the off-season after the year, and the business is even more deserted. So the days in the store are relatively free. I made full use of my spare time to learn cashier and warehouse management, and I was able to skillfully operate the cashier's two computer systems and fill in the daily report of operation overview.
For example, the cashier must call 3t every day to pay a return visit and keep a record of historical consumption; Shopping guide requires that customer records must be made and customer information cards must be filled in carefully, which is conducive to the development of vip customers; The warehouse keeper should make three detailed accounts every day, and the students on duty should record the ma7 transaction ratio (referring to the ratio of the average daily sales performance in the last seven days to the current sales performance). Through the analysis of the ma7 transaction ratio, it can be seen that the ma7 transaction ratio from Monday to Friday is obviously lower than that on weekends and holidays. * * The team leader in the store gave me the opportunity to exercise fully, and let me take charge of the counting and bookkeeping of an area alone every day. Later, there were more than 1000 items in each area, as well as regular goods transfer, replenishment and stock return, which made it more difficult to make accounts, and I was able to complete them accurately. * * The store is changing the display every day. After a period of exercise, I can also put on a whole set of clothes for the model props alone. * * The shop assistants are very young and everyone gets along well. In the off-season, they learn from experienced shopping guides and enrich themselves. With the permission of the company, the * * store can set up temporary classes and morning military training in the store every day, which improves the quality of shopping guides and stimulates the enthusiasm of employees. One thing that impressed me most in the store * *: I was shopping for a customer, and he asked for a shirt. I think he is tall but thin, and he is not suitable for wearing a shirt with vertical stripes, which makes him look thinner. Finally, I chose three styles, one with horizontal stripes, the other with a little taste and the other with an elegant feeling. The colors are all sunny and refreshing. He liked it after trying it, so he chatted with me and said that he had been to many places and didn't take a fancy to a dress. I just entered * *, and I feel very rustic, that is, I just wandered around and didn't intend to really buy it. As a result, I chose his favorite clothes, which made him feel very satisfied. Originally, he only planned to buy one, but finally he bought three shirts and a suit. I chose a younger and tasteful brown striped suit for him. This tie is a complementary color to the suit he bought.
In the process of shopping guide, I found that his legs were somewhat disabled, so I chose loose pants to make up for the visual effect as much as possible; Finally, he praised me for my good eye and reasonable clothes. He also asked me to give him advice on matching clothes, and he applied for a gold card. Finally, he took the initiative to leave me a business card. He was actually the champion of the three-time World Paralympic Games in high jump. This is the most meaningful gold card I have made since my internship as a shopping guide. It can be seen from this small matter of selling clothes that as long as we can treat customers sincerely and think for them, it is a kind of happiness. I also met many foreign customers in the store. I greeted them with a sweet smile and warm service, and they all gave me a thumbs-up and said, "Very good!" " These are all affirmation of my work, and I am proud of it!
Three months in the store has taught me a lot and enriched myself. The staff of this specialty store is seriously drained. But I found that the best specialty stores have five basic solid pillars, which create value for customers in five interrelated fields.
A. provide solutions.
For example, as a store manager, it is not enough to ensure the good quality of clothes sold. You must hire salespeople who can help customers find suitable and decent clothes. They need to have rich professional knowledge and provide professional knowledge services. For example, professional tailors are hired to provide delivery services to customers at any time, and they are willing to accept special orders. Of course, the shopping guide must pass every training; Determine the training objectives. For example, a. service skills training. B. commodity knowledge and management training. C. store operation skills training. D. ideological training. This can improve the comprehensive quality of shopping guides, further improve sales performance or service level, and is more conducive to cultivating team spirit.
B. truly respect customers.
Have a positive working attitude, tidy and reasonable items, and have a price list of items. Clearly marked.
C. establish emotional ties with customers.
Give customers the feeling of approaching, liking and trusting. Memorize some basic skills of getting close to customers: the "three-meter principle" means that customers can say hello, smile and make eye contact when they are three meters away from themselves. Take the initiative to greet customers Shopping guides should also pay attention to: a. customers' expressions and reactions, and observe their words and deeds. B be careful when asking questions, and never involve personal privacy. C. The communication distance with customers should not be too close or too far. The correct distance is about one and a half meters, which is what we often call social distance.
D. set a fair and reasonable price, not the lowest price.
Understand that value equals the customer's all-round experience. Do a good job in sales promotion to ensure the products sold.
E. provide convenience for customers.
Modern people cherish time like gold, so specialty stores must make it easy for customers to find what they want and leave quickly after checking out. Through neat and orderly storefront display and flexible checkout channel setting, it brings tangible convenience to customers.
Third, my internship experience.
Through this internship, I realized the importance of corporate culture to corporate life. Corporate culture means that enterprises integrate unprecedented humanistic ideas into the management system in a humanized way, thus rapidly enhancing the cohesion of enterprises and enhancing the continuous innovation ability of the management system. Innovation is not only the embodiment of the personal value of entrepreneurs or employees, but also the enterprise's economic behavior beyond tradition, and it is also a business factor with stronger vitality and higher creation value.
Three-month internship, thank you very much for your help. I feel really lucky to have such an experience, which is beneficial to myself now or in the future. Here, I can have the opportunity to deepen my professional knowledge of clothing through practice, learn how to apply what I have learned reasonably to practical operation, so that I can fully realize the necessity of teamwork, hone my will and get real exercise. I have learned many principles and methods to treat people, be kind to others and encourage myself at all times, so that I can always maintain a good attitude of self-improvement! This also made me understand many things, the hardships of survival and work, corrected the bad mentality of not cherishing other people's labor before, and understood the complexity and diversity of society. In order to know more about society, adapt to society and integrate into society, we should constantly learn new knowledge, use it rationally in practice, constantly improve our quality and exercise our ability, so as to be invincible in the fierce competition.
At this moment; When I am about to graduate, the deepest feeling is that no matter where I start, no matter what kind of work I am engaged in, a serious, meticulous and practical work attitude is the foundation of success.
Summary of Personal Work in Shopping Mall 2 I joined the shopping mall on _ _ _ _ _ _ _ _.
1, service desk work
There are many work processes and skills in the service desk, and the principles are relatively strong. In this stage of work, I learned the operation of various systems at the service desk and the process of dealing with problems. Now I can carry out all the work of the service desk independently, and I have done careful thinking and research on the work of the service desk. I think the work of the service desk should be refined and expanded, and the service fields and functions should be further expanded in combination with the competitiveness of our commercial building. The specific content will be detailed in the 20__ year work plan.
2. Learn the work content of the shopping mall.
At the beginning of August, the company arranged for me to go to Kaiyuan to inspect the basic problems of supervision work. I spent two days observing the directors of Kaiyuan in detail and got a basic understanding of their work contents, methods and scope. On August 3rd, I began to prepare the preparatory materials for the supervision department. This task is very stressful for me, because I just arrived at the mall and know nothing about it. With the encouragement and support of Manager Zheng, and with the help of my colleagues in the network and shopping malls, I completed the planning scheme for the establishment of the supervision department on August 6th. In this process, I learned a lot and broadened my horizons greatly.
On August 8, 2000, the company's competitiveness building activities began. During this period, Manager Zheng took me to practice in various departments, inspected and studied in the store, and began to work slowly in the store. Although very confused, but very substantial. Because I can come into contact with some new things every day, the gains are accumulated in my mind bit by bit, and I gradually have a recognition and affirmation of _ _ from my heart. Moreover, I set myself a vague but realistic goal, study hard all kinds of knowledge in shopping malls, and use my own strength to promote _ _.
3, preliminary involvement in the shopping mall work stage.
After a period of study and application of the competitive construction scheme, with the joint efforts of all employees, the store environment has changed obviously. In order to investigate workers' understanding and implementation of service competitiveness, I assisted Manager Zheng to have an in-depth discussion with employee representatives. During the discussion, the employees raised various problems and situations, and I summarized and recorded them one by one, seeking ways and means to solve them. The process of solving problems is a learning process. At this stage, I have a deep understanding of employees, companies, customers and customers, which points out a way for my future work.
My goal and direction are gradually clear, and I know how I will work in the future. Later, under the leadership and guidance of Manager Zheng, he went deep into every corner of the shopping mall, seriously investigated and dealt with some illegal acts with backward implementation, and consolidated and extended the training content of competitiveness building. To a certain extent, I have seriously strengthened the style and discipline of shopping malls and laid a good foundation for future work.
4, self-work development stage
/kloc-in September of 0/6, the customer service supervision department was established. Under the leadership of Manager Yin, I started the tasks and work assigned by the company with expectation and vision, and fought side by side with four other colleagues at the service desk. During this period, everyone and I worked around the correction of labor discipline and basic behavior of employees in the store. After the busy celebration and National Day, we planned and organized the _ _ month activity of service rectification in shopping malls. Under the coordination of company leaders, the rectification month finally became a rectification activity, and the implementation period was adjusted immediately with the rectification situation. This activity strengthened the maintenance and implementation of the requirements and commitments in the stage of competitiveness construction, and conducted a thorough investigation of the bad atmosphere and habits in the store.
The service rectification plan requires all departments to write a summary of their own service rectification activities on June 25th 1 1.25, and requires each employee to write a summary of their own feelings or service rectification activities on June 25th 1.65438. In the personal summary of employees, 99% of employees agree with this rectification activity, and about 60% of employees think that there are still many blind spots in the previous rectification, which need to be further refined and strengthened. About 80% employees have a deep understanding of service and service creation from awareness of behavior to their own requirements. 20%-30% employees compare their performance with their colleagues during the rectification period, analyze their performance on the basis of the comparison, and finally make a vision plan for their plans in the next service rectification process and express their determination. About 60% employees carefully reviewed and audited their service commitments, during which they described the application of these commitments in detail, improved their knowledge and understanding of service creation schemes, and urged and checked the application of these measures in their daily inspections.
Personal Work Summary in Shopping Mall 3 Dear Leaders and Colleagues:
Hello, I am xx, xxxx, which is an extraordinary year. Looking back on the course of the past year, we have gained the pride of struggle and the joy of victory on the road full of struggle and bumps. After two rectifications, xxxx is moving towards success and glory step by step! Let me talk about my work this year:
I. Performance of duties and highlights of work:
As the large cabinet group of xxxx supermarket, xxxx plays an important role in both sales and display area. In this year, under the leadership of leaders at all levels, our sales of xxxx increased by% compared with the same period last year.
Such achievements depend on the correct decision-making and foresight of the leaders, as well as the hard work of colleagues. In this year, through continuous study and exploration, I found my place and completed my work seriously and solidly. First, obey the leadership, learn with an open mind, and do a good job assigned by the leadership; Second, work hard, set an example, and strive to mobilize the enthusiasm of extension workers; The third is to apply what you have learned, and to keep abreast of the sales of goods through the communication of promoters, so as to enrich your understanding of goods.
While doing my job well, I also strive to seek a breakthrough in order to make greater progress.
The first is the display of goods. Under the training and guidance of Director Huang, I made a comprehensive arrangement for the presentation of this department. Before, the concept of display was vague, and it was often based on feelings, but after the training of the morning meeting supervisor, I learned some theoretical things and some principles of display. After this adjustment, the display of our cabinet group has been greatly improved.
Followed by inventory management. The importance of inventory management has never been noticed. I don't know what the inventory turnover rate and inventory turnover days are, and the average inventory is also unknown. Wu Jingli once gave a speech at the regular meeting of our supermarket, and then Yang Zong specially arranged a training for us. After these two trainings, I have a deeper understanding of the concept of inventory. In practice, for some unsalable goods with high inventory, I contact suppliers in time to promote sales or return them directly, but I am not as casual as I used to be for ordinary orders. I checked the sales, communicated with the promoters and learned about the sales of the goods before placing an order. Through this series of measures, our inventory has been further optimized.
While doing a good job, I also actively participate in various activities organized by the company, such as reading activities and employee art festivals. , and achieved good results. In fact, grades are secondary, and participation is important. Only participation can exercise and grow, and only participation can experience the fun!
While making achievements, I am also deeply aware of my shortcomings in some aspects. Let me talk about it:
Second, the existing problems and the direction of future efforts
1. Strengthen the supervision of commodities and reduce some additional losses in shopping malls.
Due to improper or untimely handling, unsalable, warranty, expired, damaged or lost goods account for a large part of the loss. If we can control this extra loss, it will change the profitability of shopping malls to some extent. Although we have taken some remedial measures for temporarily protected products at present, including inputting the production date and shelf life of the products into the computer by the receiving department, this does not mean that we can rest easy from now on. In this regard, I decided to start from the following aspects:
(1) When accepting the goods, check the quality of the goods, production date, shelf life, packaging and product quality, and make records. If there is any abnormality, ask the leader in time.
(2) Handle and display the goods with care. Always check the date and quality of goods in warehouses and shopping malls, keep records and report any problems in time. For some unsalable products within the warranty period, it is necessary to communicate with leaders and suppliers in time to avoid the situation of expired products.
(3) With the cooperation of loss prevention personnel, manage the goods that they are responsible for and avoid the loss of goods.
2. Enhance the sense of responsibility, study hard and improve yourself.
All aspects of quality
I think a person's sense of responsibility is very important, and careful work is the premise of doing a good job. With a strong sense of responsibility, a person will always treat every job with an attitude of treading on thin ice and try his best to avoid any mistakes and mistakes, so as to continuously strengthen learning and improve his own quality. The leader gave me a cabinet team, and I will manage it well to reassure the leader. However, this is not the case. In this regard, I decided to start from the following aspects:
(1) Enhance the sense of responsibility, correct the attitude, and strive to set an example for the foreman.
⑵ Fully mobilize the work enthusiasm of the staff in the cabinet group, and enhance team awareness and personnel management, instead of going it alone.
⑶ Learn some good work styles and methods from colleagues with an open mind and apply them to practical work.
(4) Use spare time to learn more theoretical knowledge and better guide your practical work.
5] Be diligent in thinking and find reasons and methods for your own shortcomings.
Standardize your daily behavior and reflect our unique quality and demeanor.
The daily words and deeds of employees during working hours represent the image of the whole mall. Some casual words or actions will leave a deep impression on customers. In order to make my behavior more standardized and professional, I decided to start with the following points:
(1) Abide by all rules and regulations of the company.
⑵ Strengthen your time concept and ask for leave in advance.
(3) Pay attention to your gfd and personal hygiene.
(4) Treat customers with thoughtful service and proper greetings.
5] Take an active part in various activities organized by the company, and give full play to their own specialties.
Looking forward to 20xxxx years, I will work harder, live every day seriously and responsibly, and strive to win the opportunity to seek better results in order to realize my life value and personal dreams. I believe that I will complete my new tasks and meet new challenges in 2xxxx. Finally, I wish our domestic products flourish and continue to shine!