1, preparation before business
1, registration of shop assistants
Arrive at the store in advance every day, check the clerk's sign-in and attendance, check the handover record and business status, and hold a clerk meeting after all the staff arrive.
2. Morning meeting
The morning meeting will be presided over by the store manager, and all the shop assistants must attend.
Check gfd.
Summarize the sales situation and work of the previous day.
Introduce today's sales plan and put forward the sales target for the day.
Put forward the day's work requirements, service requirements, discipline requirements, hygiene standards and customer feedback.
Pay attention to the mood of each clerk and adjust their working status.
Work arrangement for new employees.
Communicate the job requirements of superiors.
Encourage and praise excellent shop assistants.
Guide to clean up the hygiene in the store and carry out it in different regions.
Instruct the cashier to prepare.
The store manager leads the clerk to shout corporate slogans. The welcome atmosphere must be active and the expression must be natural and cordial.
"2", in business
1, make shop rounds, check cleaning work, lead employees to meet customers and check replenishment.
2. Pay attention to the atmosphere of the whole store.
3. Go to the cashier's office regularly to check the business situation, analyze it against the past, and remind and encourage the clerk in time.
4. Pay attention to the rest and working conditions of the clerk, and never go in and out together or have a rest or frequent rest at the same time.
5. In your spare time, please ask the clerk to introduce the basic knowledge of commodity price characteristics, materials and so on.
6. Guide the shop assistant to sort out the goods and clean them in time.
After "3", the business
1. Summarize the sales situation of the day and check whether today's goal has been achieved.
2. Analyze and solve related problems and put forward corresponding strategies.
3. It is convenient for customers to track feedback information when shopping.
4. Complete various reports.
5. Inventory and replenishment of goods.
6, cleaning the site and safety inspection.
Definition of manager:
The store manager is the top manager of the store. His job is not only the general commander of the store, but also to command all parts according to the rules and regulations and coordinate all members to do a good job in the store. Give vitality to the store and continuously improve its business performance.
The manager's mission:
1. Carry out the business objectives of the enterprise, create excellent sales performance and provide good service to customers.
2. The leader arranges the daily work of each member of the store, stimulates the enthusiasm and creativity of the shop assistants, and creates a pleasant working environment.
3. Corporate culture is the most basic executor and maintainer of policies, serving the interests and long-term interests of enterprises and collectives as much as possible.
4、
How the store manager manages the clerk well;
1, the leadership ability of clerks.
Leadership is emotional, and there is a certain emotional color in it, which is what people often say about humanized management now.
2. Management of shop assistants.
Management is rational and must act according to the company's rules and regulations, which means everyone is equal before the system.
Leaders include:
(1) Set an example and encourage rather than blame.
(2) Clear distinction between public and private, with clear rewards and punishments.
If you can't do what you can, don't ask for help.
Management includes:
(1) personnel organization
(2) Management institutionalization
(3) the order is clear
(4) Digitization of progress
Job responsibilities of the store manager:
1, implement the policies and indicators of the enterprise.
2. Responsible for the daily operation and management of the store.
3. Management of shop assistants.
4. Financial management.
5 commodity management.
5. Information management.
6. Customer relationship management.
7. Handling of abnormal situations.
Manager's working attitude:
1, be a good example for shop assistants.
2. Win the respect and trust of the clerk.
3. Be good at communicating with shop assistants.
4. Be good at improving working methods.
5, regular self-reflection.
How to be a qualified store manager;
1, invisible influence.
Words and deeds (value judgment, way of thinking, execution) become the object of imitation by shop assistants.
2. Very appealing.
The proportion of people who take the lead is large and the command sensitivity is high.
3. Centripetal cohesion.
Shop assistants surround you, have a sense of belonging, and are willing to accept the leadership organization with you as the core.
4, the affinity like a magnet.
How to stimulate the clerk's willingness to work;
The management goal of shop assistants is to make them willing to do their best for the store, that is, they are willing to work under the leadership of the store manager. Therefore, the store manager should insist on communicating with the shop assistants, listen to their opinions, maintain close cooperation between the shop assistants, solve the contradictions between the shop assistants and stimulate the morale of the shop assistants. ! The main work is as follows:
1, the work arrangement of the clerk.
Solve the problem of what clerks do, ensure that clerks understand the specific requirements of the work, and provide guidance and help before work.
2, the implementation of the work.
Solve the problem of how a shop assistant can do a good job, ensure that the shop assistant can perform the task correctly according to the requirements, solve the factors of low work efficiency, provide support, evaluation and summary in the work process, and encourage the shop assistant to improve his work skills and ability.
3. Career development.
Solve the future work development problems of shop assistants, identify the potential of shop assistants in career development, choose opportunities, provide useful career development suggestions for shop assistants, and support shop assistants to meet the requirements of career development stage.
4. Personal life of staff.
Understand and be able to understand the emotional needs of shop assistants, know the boundaries of support provided, and learn from shop assistants.
Consider the problems faced by shop assistants.
5. Job satisfaction of shop assistants.
The level of job satisfaction depends on the difference between the expected value and the actual value of the clerk's work and return. We should give positive comments on employees' work and set higher goals.
6. others.
Let the clerk understand the importance of teamwork.
Maintain a harmonious working and getting along atmosphere among shop assistants.
Hold regular group meetings to let the shop assistants know about the policies of the headquarters and their work plans.
Analyze and summarize the operation of the store and mobilize employees to achieve the planned goals.
Analyze the busy and idle hours of the store, rationally allocate personnel and manage the clerk fairly.
Reasonable division of labor, arrangement, necessary transfer, eating, rest, etc.
Pay attention to the mental state and work situation of the clerk, so as to put forward suggestions for improvement and set an example.
Arrange skilled employees to take care of new employees, maintain good interpersonal relationships in the store and avoid the clerk being left out in the cold.
Listen to the opinions of shop assistants, improve working methods and methods in time, and improve efficiency.
To sum up, stores must do five "books" in their daily work.
1, work plan
This batch of goods is short of living books.
3. Long-term customers and old customers register the delivery record book.
4. Customer Opinion Manual
5. Analyze the reasons for not completing the target task.
Based on this, I can write, supplement my sports knowledge and talk about my future development trend of sports industry.
I hope I can help you.