Book Shop Assistant's Work Summary and Plan Model Essay Selection Part I
Everyone knows that the bookstore has a certain history since its establishment, and it is a national book distribution institution. Last July, I was lucky enough to work as a clerk in a bookstore. In this year's work, I not only increased my work experience, but also learned excellent quality and the truth of being a man from everyone I worked for.
I. Ideological and political aspects
As the front line of a bookstore, salespeople represent the corporate image of a bookstore, and our words and deeds affect customers' impression of a bookstore. This requires us to communicate with readers with true feelings and warm service in the process of direct contact with readers. Doing a line, loving a line, drilling a line and perfecting a line are my work purposes. In my past work, I have contacted countless readers, experienced numerous active and passive service modes, and truly realized what readers need most. The accumulation of dribs and drabs in my work has laid a good foundation for me to serve readers better in the future. "Be anxious about what readers are anxious about and think about what readers think" is my service tenet.
Second, the daily work
The job of a shop assistant seems simple, but in my daily work, I find that the job is actually very complicated. If you want to do it well, it is difficult to do it without enough heart. My daily work mainly includes the following aspects: (1) Shelving: according to the category, format size, thickness, number of copies and content characteristics of books, I arrange the newly arrived books to be put on the shelves. And display it properly to achieve three conveniences: convenience for seeing, convenience for buying and convenience for taking. (2) Sorting: Check the display of books on the bookshelves of the shop at any time during the business process, and sort out the books that customers have misplaced to make them neat and orderly. (3) Fill the vacancy: check the sales of the books on the shelves and replenish the books that have been sold out in time. Found that the stock of popular and best-selling books is insufficient, and put forward suggestions for distribution in time. (4) Looking for books: When customers want books, if the bookstore has stock, help customers find the books they need.
The most important point is book shopping guide. It is to recommend suitable books to customers and find corresponding customers for books. How can we do these two things? I think we must know your readers and your products. In other words, the shopping guide must first have a general understanding of the content and specific selling points of each book in the area he is responsible for, in order to achieve targeted shopping guide. Secondly, the shopping guide must also know as much as possible about the readers' reading hobbies and the purpose of buying books. Only in this way can the recommended books be more targeted and more successful.
Third, business learning.
Sincere service and sincere smile will surely win the satisfaction of readers, the affirmation of our work, the good impression of the enterprise and bring more benefits to the bookstore. In 365 working days a year, I serve every reader with my true feelings, and at the same time, many enthusiastic readers have put forward many suggestions on my work, which has narrowed the distance between us and truly achieved heart-to-heart communication. Today, with the vigorous development of the book industry, more readers pay attention to our service, so it is imperative to improve their own quality, professional level and service awareness.
Over the past year, through our own efforts, we have been recognized by everyone, praised by bookstore leaders and colleagues, and achieved certain results. These achievements make me feel the value and enrichment of a salesperson's work, and this enjoyment stems from my ordinary work.
The book shop assistant's work summary and plan model essay selection Part II
The calendar of 20 years is about to turn over. Over the past year, under the correct leadership of provinces and cities, with the strong support of local county committees, governments and relevant departments, our store has worked hard to study and practice Scientific Outlook on Development, closely focused on the tasks assigned by provinces and cities, worked hard with one heart and one mind, started a harmonious business and developed scientifically, and achieved a double harvest of "three civilizations" and "two benefits".
Facing the increasingly fierce competition in the book market, this year, our store has adopted a series of effective measures to focus on the sale of general books according to the distribution strategy of "promoting the sale of general books with key books and promoting the sale of general books with books for literature teaching and reading activities", and achieved good results. Its specific practice is:
1. Reasonably adjust the book variety structure. In terms of purchasing, the purchasing volume of books on science and technology, social sciences, computers and agricultural science and technology has been correspondingly increased, and the book structure in stores has been actively adjusted, forming a reasonable stocking system combining conventional books, mobile books and bestsellers in an inverted pyramid shape.
2. Do a good job in standardizing network services and improve service quality. Taking the "salesman" selection activity of the distribution group company as an opportunity, the activity of "compare and have a look" was carried out in the whole store, which formed a good atmosphere of learning first and catching up later, further enhanced the service consciousness of all employees and improved the service quality.
3. Combine the marketing inside and outside the store to expand the sales of general books. This year, we have further strengthened our market awareness and increased our out-of-store sales. At the beginning of the year, each employee was given a sales task of one yuan outside the store, which was linked to the performance, prompting everyone to go out of the store and strive to expand the sales of Putu. At the same time, we actively organized and carried out a series of book promotion and exhibition activities: during the Spring Festival, we held a book fair to welcome the Spring Festival. The Golden Holiday Book Fair is held during the May Day holiday. "Happy Growth" Children's Book Fair was held on June 1st. A joint exhibition of teaching AIDS for primary and secondary schools will be held in spring and autumn. Let parents know the importance of reading through the power of "parent-child project", thus prompting parents to lead their children to study together and set off a reading climax in our county. Through the above series of various promotional activities, relying on the festive atmosphere, we will create market benefits and increase sales. While doing a good job in store sales, we will do a good job in the subscription and distribution of books for primary and secondary school students in the county with the theme of "parent-child project" and "my motherland". And successfully held a speech and essay contest for primary and secondary school students in the county with the Education Bureau, which had a good social effect.
4, increase the publicity of books, audio-visual products and other commodities. This year, our county education bureau and Shanghai TV station organized a fixed column of Education World. Every week, new books will be introduced to readers in prime time, some promotional information will be released on holidays, and some teaching AIDS will be recommended to primary and secondary schools in the county in spring and autumn, which will promote the sales of general books.
In short, in this year, with the joint efforts of all store employees, gratifying achievements have been made, and next year's achievements will be even more brilliant.
The third part is the summary of the work and the selection of the model essay of the book assistant.
With the snow falling on New Year's Day in 20 19, 20 19 has quietly become history. Looking back on the past year, under the leadership of the manager, I sincerely United with all my colleagues, helped each other and worked together to maintain and publicize the good image of Xinhua Wenxuan Jiangbei Store with my good work performance, successfully completed the annual sales task, and contributed to the social responsibility of the bookstore to spread knowledge and culture.
As a bookstore assistant, I hold the belief that readers are God. In my daily work, I smile at every reader who enters the store and take the initiative to introduce and find books for them. Whenever I successfully find the books that readers need, and see readers' satisfied smiles and affirmation of my service, I feel as happy as they do, and my sense of work accomplishment arises spontaneously.
While doing a good job in the store, in order to connect the store with the market, I fully carried forward the spirit of not being afraid of hardship and tiredness, did a good job in the book group purchase of municipal party and government departments and units, fully tapped the sales potential of the store, expanded the sales channels, and greatly exercised my ability. Here, I would like to express my sincere thanks to the store manager and colleagues for their strong support and encouragement in the group purchase work! Although the group buying work is hard and tiring, it is full of challenges and brings me happiness and a great sense of accomplishment. In the new year, I will, as always, do this work better and more solidly!
Looking back on 20 19, I got meticulous care and help from store leaders and colleagues in my life and work. Say thank you sincerely! In particular, the store manager gave me great trust and patient teaching during this year. I am deeply grateful! The big family of the store has brought me great joy and happiness. I have never felt lonely and lonely. In the new year, I will work with you, under the leadership of the store manager, earnestly perform my duties and go all out to work hard for a more harmonious and innovative sales performance of the store!
The fourth part is the summary of the work of the book assistant and the selection of the model essay.
In a flash, 20 19 will become history, and the work of our central sales department will turn a new page. This year, we have experienced many ups and downs, and we have all survived. Under the leadership of manager Lin of the sales department and with the joint efforts of all my colleagues, the sales department of our center completed this year's general book plan ahead of schedule, and our work has also been recognized and praised by the leaders above. I'll do it next.
I have been in the bookstore for more than three years, and I am an old employee. I followed several leaders back and forth. This year, under the leadership of manager Lin, although manager Lin is a woman, her persistence and love for her work are incomparable to those of men. I admire and respect her from my heart. During this year, I received trust and patient instruction in my work and meticulous care in my life. My colleagues care about me and love me. I am grateful for the happiness brought by this big family. I have never felt lonely and lonely. Because my home is in Rushan, I can't go home often, and my life is inconvenient. In winter, my colleagues take my coat and sheets home for me to wash, and they often bring me my own breakfast. I will cherish this wonderful memory forever.
Because of work needs, I go to work on duty at night, eat and sleep in the bookstore, take the bookstore as my home, get up early in the morning to boil boiler water, open and clean the front and back yards, and prepare for the day's work. As a bookstore assistant, it seems simple, but it is really difficult to do it well. Readers are God. In my daily work, I can greet every reader who enters the store with a smile and take the initiative to introduce and find books for them. Whenever I succeed in finding the books that readers need, I feel something in my heart. I remember an old man once bought a book with a book catalogue written by his son. All the books he wants are very professional. This shop doesn't have the books he wants. The old man was very disappointed. Seeing his expression, he was in a hurry. I contacted the provincial store online and ordered a book for him, which was delivered on the same day. Seeing the old man's excited expression, I quickly took my hand and said, "Young man, thank you so much." I just did my job in my post, and it is also my sense of accomplishment to see readers' satisfied smiles and give positive services.
According to the requirements of the provincial store, we unified the chain, changed the system and installed new computers. Everyone doesn't understand this system, and computers often have problems. I remember one morning when I went to work, the pos machine in the store couldn't connect to the server and I couldn't get the money. The storage work cannot be carried out normally. Manager Lin's eyes are anxious. I have never learned to repair computers before, and I dare not touch them easily. Because of the trust of the leader, I began to boldly contact computer maintenance, which was really repaired by me.
This year, with the shortage of manpower and under the reasonable command of manager Lin, all the tasks can be successfully completed. Manager Lin goes out early and comes back late every day, and needs to take care of her son to go to school and her husband to go to work every day, but she never delays her work. I learned a kind of work spirit from manager Lin, "caring for everyone at home". I admire her work style from the bottom of my heart.
Every year, there are two large-scale inventory work in the store. Zou and I can rush to the front every time, especially in the warehouse behind the store. It is hot in Leng Xia in winter. In the hot summer, Zou and I worked with bare arms, not afraid of being dirty or tired, just wrapped our hands and went on working without complaint. There are many lesbians in our central store, and they are not to be outdone. They argued with us to move the books and leave the children at home at night. Working overtime in the unit, I have to help the following stores take stock after my own store takes stock. The workload is particularly heavy, but every inventory task can be completed ahead of schedule, which is inseparable from the well-led manager Lin and our United and friendly collective.
Looking back on this year's work, there are still many shortcomings. In the new year, I will work harder with a brand-new look, be strict with myself in my future work, overcome my shortcomings, do my job well, improve my professional level, and shine for the vigorous development and bright future of Xinhua. Contribute your strength.
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