Direct subordinates: floor supervisor, cashier supervisor, reception supervisor, PA minister.
1. Coordinate the work of all departments in the operation site department, improve the work efficiency and service quality of all departments, and strive to provide high-quality and fast service for guests to the maximum extent.
2. Complete the tasks assigned by the superior, and guide, inspect and supervise all departments of the business department to complete the tasks.
3. Report to the manager the problems found in the work and the employee's performance.
4. Preside over the regular work meetings of each team manager, listen to reports, arrange work and solve problems.
5. Greet members and VIPs on behalf of the company, remember the names of VIPs and arrange the reception of VIPs.
6. Check the situation inside and outside the store, eliminate all kinds of hidden dangers in time, and ensure the normal operation of various functions and the safety of guests.
7. Deal with the questions and answers when the guests check out, and solve them according to the relevant regulations and authorization of the company.
8. Check and guide the work performance and process of all employees, ensure that the company's rules and regulations and service specifications are implemented according to standards, and ensure the service reception quality of the sales department.
9. Receive and handle guest complaints, properly solve problems according to the company's standards and regulations according to the psychology of different guests, feed back the processing results to the guests, and record and report them.
10. Listen carefully to the guests' opinions and suggestions on the company and report to the manager.
1 1. Responsible for registering and looking for the lost valuables of the guests.
12. Be responsible for the registration and sorting of guest information, and establish and save guest information files.
13. Check the facilities and equipment in the business area. If problems are found, open a maintenance order in time and report it to the engineering department for quick solution.
14. Provide emergency care or arrange to escort guests to the hospital for treatment to prevent sudden illness or accident.
15. Be responsible for properly handling the emergencies of the team and receiving the inspection work of personnel from foreign inspection departments.
16. carefully record the events of the day and the handling of various problems in the duty book every day and hand them over to the manager for future reference.
Power of the floor manager:
1. Enjoy the right to give guests a 20% discount on weekends and holidays. (discount for all branch members on weekdays).
2. Employees who violate discipline and discipline in various departments have the right to criticize, educate and suggest treatment.
3. According to the on-site business situation, have the right to mobilize and dominate the employees of various departments.
4. Have the right to purchase materials within the authority of the department, and have the right to sign and approve the damaged goods of customers with a value of less than 100 yuan.
5. Have the right to give guests fruit bowls and small popcorn.
6. To supervise, examine and manage the target management and performance appraisal of each department.
7. Have the right to supervise the work of the customer service staff, and have the right to suggest and punish violations.
8. Have the right to sign the forgotten or lost wine card after confirmation.