What should the middle managers of telemarketing teams have?
According to my personal leadership experience, I share it as follows: 1. Divide the players into several groups (the strength of each group should be similar, not too different), and each group has its own team name, slogan and goal. 2. Before the sale, we must conduct telemarketing drills. A manager will guide you to practice and make a unified version to ensure that every telemarketer can basically answer customers' questions during the sales process. 3. Team work and cooperation. The manager first tells everyone the sales target of this project, and let each team report its sales performance (including team performance and personal performance, which will be determined by the team leader and everyone through consultation). The manager is making appropriate adjustments according to the actual work situation. Finalize individual and team performance, reward and punishment methods and announce them to everyone (post them in a prominent position). 4. Before the telephone sales every morning, each group sends a representative to have a group competition (purpose: let everyone grasp the core value of this project sales). If the players can master the telephone drill skillfully and use other methods, the main purpose is to inspire everyone, so that everyone is motivated, passionate and targeted. In the process of telemarketing, if someone clinches a deal, it is necessary to announce the results in time to motivate yourself and everyone. 6. Share the results and even good suggestions and methods in time during the evening meeting. 7. In the process of a project, managers should constantly sum up the adjustment ideas, tell everyone better methods, encourage members of each group, especially mobilize the enthusiasm of the team leader. 8. Celebrate the Party, paying special attention to rewarding and punishing backward members and giving them opportunities.