Personal Annual Work Summary of Bank Tellers (1)
Time flies, time flies. In the busy and fulfilling work, we spent 20__ years with extraordinary income. It is gratifying to look back on the work of this year. Under the leadership of leaders at all levels of the sub-branch, under the guidance of the president of the sub-branch, and with the joint efforts of colleagues, we have earnestly studied business knowledge, improved various business skills, earnestly performed our duties, always kept in mind the internal control system, successfully completed various work indicators throughout the year, and improved our ideological awareness, professional quality, operational skills and quality service level. The work of one year is summarized as follows:
I. Main job information and responsibilities
20xx joined the company in June as an ordinary teller. The daily work mainly includes handling private business, company business, paying wages on behalf of the counter and supplementing anti-money laundering information. Seemingly simple operation, but you need to accumulate and learn more operation processes on weekdays, update them day by day, and treat the occurrence and audit of every business with concentration, care and patience, especially for business. A month's check processing capacity is relatively large. In order to reduce the refund rate and improve my level of handling the company's business, I insist on carefully reviewing all the elements of each bill and strictly require myself and my customers to fill in the specifications with high standards. The internal control system is also kept in mind when every business happens, the seven-step service process is generous and decent, and all policies are put in place.
Second, my harvest and growth.
I am glad that I can join xx and become a member of it. In my nearly one year's work, my values and outlook on life have changed greatly. She convinced me that anything is possible in life, as long as I am willing to work hard. Of course, only by contributing to the enterprise can we realize our own value. First of all, in a working group, everyone should unite, help each other and make progress together, because unity is the premise of mutual benefit. Secondly, it is the basic requirement to do your own job well. As a teller, you should know what you should and shouldn't do, be independent and have courage. In addition, customers are the main body of our development, and it is our duty to serve customers well. Studying customers can help us understand their business needs, strive to satisfy every customer and safeguard every customer through our own efforts. Of course, after getting familiar with the business and understanding the internal control of the enterprise, it is our duty to make constructive suggestions on some potential loopholes or development of the enterprise, which is also a good contribution to the enterprise.
In the increasingly fierce market competition, while having enthusiastic service attitude and skilled business potential, we must constantly learn and improve our potential level in all aspects in order to bring more efficient and better service to our customers. All kinds of training and skill assessment organized by our bank have provided a strong guarantee for me to improve my business skills as soon as possible. I always take part in all kinds of training with my heart, insist on listening to lectures carefully, and strive to improve my business potential by combining the rules and regulations and laws and regulations I usually study. Through a period of work, I deeply realized that banking is a high-risk industry, and every little detail and element should be paid attention to when handling every business. It can be a check, signature, guest signature, handprint, registration and transaction code. A business may involve many details. If you are not careful and don't think about it, there may be risks, such as lending. The details are not trifling, and need to be taken seriously. Grasping every pass is to control the risks of our bank and to be responsible for ourselves.
Third, the existing shortcomings and the direction of efforts
Looking back on the work in the past 20 years, although all the work has been carried out smoothly, we know that we still have shortcomings and need further improvement.
First, the study is not strong enough. In the new economic era based on information technology, new situations and new problems emerge one after another, and new knowledge and new science are constantly coming out. It is urgent to meet the severe challenges and speed up the pace of learning. I always believe that opportunities are reserved for those who are prepared, so after work, I am still preparing for obtaining certificates such as fund sales qualification and intermediate accounting title.
Second, personal emotional control is not good. In view of the above problems, the future efforts are as follows: first, strengthen theoretical study and further improve their own quality; Second, change the work style, strive to overcome their negative emotions, improve the quality and efficiency of work with full working conditions, and cooperate with leaders and colleagues to do a better job.
Four. Outlook for the new year
Qu Yuan has a famous saying: "The road is long, but it's Xiu Yuan, so I will go up and down for it." . The financial industry still has a long way to go. I firmly believe that because of my love for the financial industry and the professional knowledge I have learned, I will closely combine my personal ideal with the development of the enterprise and give full play to my work intention, creativity and initiative. I will finally realize my personal value and move towards a better tomorrow with our xx Bank.
Personal Annual Work Summary of Bank Tellers (2)
In 20__ years, with the yearning and pursuit of financial career, I entered xx Branch, where I will release the energy of youth and ignite my career dream. Time flies, it has been a year since I came to xx Branch. In this short year, great changes have taken place in my life, and I have gradually matured in my work, study and thought.
In xx branch, I work as the most common cashier. Some people may say that ordinary tellers are not professional. No, they can do brilliant work on the counter. Excellence begins with the ordinary, and perfection comes from the earnest. I love this job and regard it as the starting point of my career. As an X-ray employee, personality is a front-line employee, and I deeply feel the heavy responsibility. Counter service is a "courtesy window" to show the good service of X-ray system, so I win the trust of customers with full enthusiasm, dedicated service, sincere service and dedicated work attitude every day.
Yes, among X-ray staff, tellers are the groups that directly deal with customers, and counters are the windows to display X-ray images. Tellers' daily work may be busy and monotonous. However, in dealing with all kinds of customers, tellers should be skilled in operation and enthusiastic in service, and let customers truly appreciate the sincerity of X line and feel the warmth of doing business in X line with every bit of thoughtful service. This kind of work is extraordinary, and I am proud of my post! To this end, I ask myself to do:
First, master excellent business skills and never relax business learning;
Second, maintain good professional ethics and abide by national laws and regulations;
Third, cultivate harmonious interpersonal relationships and get along well with colleagues;
Fourth, know yourself and yourself, win without arrogance, and lose with grace.
Since I joined the work, I have stuck to my post, worked hard, learned business knowledge and asked my experienced colleagues for advice. Only in this way can I really do a good job that can stand the test of time. Little things made me deeply realize that as a front-line employee, I am destined to be ordinary, because I can't block the muzzle and blow up the bunker with full blood, like a soldier in the front, leaving a heroic reputation that the world will praise. I can't even sow summer harvest in winter and harvest in summer like a farmer. Some just repeat those boring operations and complicated affairs year after year, such as deposit, withdrawal, entry, collection, distribution, marketing, maintenance and welcoming. In this ordinary post, let me deeply realize that greatness lies in the ordinary, ordinary we can contribute, our enthusiasm, our sincerity and our youth. Ordinary people can also create a beautiful sky. Without foundation, there is no tall building, and without ordinary, there is no greatness! The value of life can only be sublimated and perfected through ordinary dedication.
In the process of serving customers, I always adhere to the principle of "thinking what customers think, meeting their needs and eliminating their worries", and provide customers with all-round, thoughtful, convenient and efficient services, so as to achieve standardized operation, standardized service, polite language and decent manners, leave a good impression on customers and win their trust. When actually handling business, under the premise of ensuring compliance with the rules and regulations of the bank, we should master the marketing methods flexibly, bring necessary convenience to customers, and provide personalized and fast services flexibly and moderately.
Perfection comes from seriousness. On the basis of doing a good job in counter quality service, we will try our best to bring more thoughtful service to customers. Because, there are no picky customers, only imperfect services. In my daily work, I study new knowledge and new business diligently, integrate theory with practice, and master various service skills. I start with small things, and try my best to be fast, accurate and efficient in handling business, so that customers can wait less, run less and ask less, and bring timely, punctual, timed and ready service to customers.
Youth is the most precious time in life, because you are full of ambition and energy, because you dare to do things, because you have too many dreams and expectations, so you are full of energy! But in my opinion, the preciousness of youth still includes unremitting pursuit and team integration, lofty moral cultivation, strong will, and more importantly, it is necessary to stand up to the ordinary, stand on the ordinary, be indifferent to fame and fortune, and be brave in dedication!
On this day, we dedicated our fiery youth to ordinary X-ray posts. It is in this alternation of youth that China xx Bank developed step by step. On her clear annual rings, our youth will also be deeply printed. Franklin famously said, "Push your career, don't let it push you". On this day, I come to publicize my career, which stems from my pursuit of life value and my enthusiasm for financial career. Because I understand that as a growing young man, only by organically combining personal ideals with the development of banking can I give full play to my work intention, initiative and creativity and realize my life value in the process of creating a perfect tomorrow for xx Bank.
Personal Annual Work Summary of Bank Tellers (3)
20 years is coming to an end, and the lost time has become history. Only today belongs to us, and only today can we grasp it! We should learn to be grateful and happy in prosperity, mature and strong in adversity! Learn to create brilliance with passion and make our life more exciting. Failure is not the mother of success, but the summary after failure is the mother of success. The work of the past year is summarized as follows for the reference of leaders and colleagues. Please criticize and correct the shortcomings.
First, strengthen service awareness and stabilize customers with high-quality and efficient services.
As a front desk teller, the window is extremely important, and the quality of front desk service is directly related to the impression of the whole bank among customers. In the daily business process, I pay attention to the cultivation of service consciousness, integrate humanized service and family service into every bit of service work, practice the concept of "customer-centered" of our bank in a down-to-earth and effective manner, think about what customers think, worry about their urgent needs, help customers manage their finances, provide multi-faceted and value-added services, and ensure customer stability through efficient and high-level services. Strengthen the construction of internal control system to prevent and resolve financial risks. The Bank organized employees to learn internal control guidelines and other contents in a targeted manner, focusing on the prohibition regulations and internal control management system of the Head Office on employees of China Construction Bank. Pay close attention to implementation and execution, urge employees to strictly implement it to the letter, pay close attention to system implementation from the perspective of preventing business risks, gradually standardize management, improve service level and business environment, impress customers with sincere service and subtle attention, and win customer support. At the same time, I combine ideological education with practical work, find gaps and problems in comparison with work, and truly guard against risks.
Second, strive to improve their own service and professional quality, and actively serve customers.
20__ is a year of business transformation, and the key to cultivating core customers is to enhance customer loyalty. To enhance customer loyalty, we must put customer relationship in an important position and get due rewards on the basis of improving customer satisfaction and loyalty. Therefore, this requires that when we launch every product and service and formulate every system and process, we should change from taking internal work requirements as the standard to taking customer needs as the standard, especially for customers at different levels, we should formulate differentiated service specifications and formulate and implement the overall service plan for high-end customers; It is necessary to establish the concept of "service is no small matter". Continuously improve services; Pay equal attention to expansion and maintenance, and dig deep into customer value. By strengthening customer relationship management, we will actively promote the transformation of marketing service from one-way service to interactive service, from rough service to refined service, and from universal service to personalized service, and truly form a relationship of benefit sharing, win-win and mutual benefit, and interdependence with customers.
Third, the shortcomings in the work and future plans.
First, study is not enough.
The times are changing, the environment is changing, and the work of banks is changing from time to time. Every time something new appears, every time a new situation happens, we still lack a little sense of urgency and consciousness in learning in the face of such severe challenges. Learning new knowledge, mastering new theoretical basis, professional knowledge and working methods to adapt to the changes in the surrounding environment require me to change with the situation, improve my post-holding ability and cultivate myself into a comprehensive CCB employee, which is my goal.
Second, they are not proficient in certain businesses.
In my future work, I will carry forward my achievements, overcome my shortcomings and work hard in the following aspects:
(1) Strengthen my study. I will make unremitting efforts to learn new business knowledge in the bank and apply it to practice to better meet the needs of CCB's development.
(2) Strive to improve work efficiency and quality, and actively cooperate with bank leaders and colleagues to do a better job.
Finally, some achievements have been made in the past year, but there are still many shortcomings. I still have some shortcomings in the handling and operation of some details. I will hone myself in my future work and study, improve myself with the guidance and help of my leaders and colleagues, give full play to my strengths and make up for my shortcomings. In the new year, I will set new goals for myself and meet new challenges with full mental state. Learn from other colleagues, learn from each other's strengths, exchange good work experience with each other and make progress together. There will be more opportunities and competition waiting for me next year. I secretly encourage myself to gain a foothold in the competition, and my eyes should not be confined to the small circle around me, but should focus on the overall situation, future development and strive for better work results.
Bankers' Annual Work Summary (4)
For me, the year of 20__ is a year to strengthen my study, overcome difficulties, develop my business and grow up rapidly and healthily, which is of great significance to shaping my career. I have been working in a bank for a whole year. Under the leadership and guidance of the leaders, I learned a lot of business knowledge and the truth of being a man, and the ups and downs I realized from it were also the most profound. Leaders can fully trust me in all aspects of my work and let me boldly display my talents, from which I got a good exercise. Counter marketing is my weakness, but the leader still gave me full encouragement, which made me more confident to face the difficulties, and then more targeted to learn, improve and make continuous progress. The work is summarized as follows:
First of all, in my thoughts and work, I can learn the operating rules and various system documents of China Merchants Bank more actively and master them in time. The dedication and sincerity of my colleagues always infect me. During my work, I was able to consult my colleagues with an open mind, learned a lot of professional knowledge and skills outside of books, and deeply realized the importance of teamwork, communication and coordination, and accumulated a lot of wealth for myself in my future growth. At work, I have a strong sense of professionalism and responsibility. I can work hard, not picky, and seriously implement every job and task assigned by the leader. Pay close attention to market trends every day, study customers under the premise of grasping the objective environment, understand customers' business needs through customer research, strive to satisfy every customer, and safeguard every customer through their own efforts.
Secondly, in terms of skills, I can personally actively invest and exercise myself. During this year, I have always maintained a good working condition, set strict demands on myself by the standards of a qualified employee of China Merchants Bank, based on my own work, and devoted myself to the training of business skills, so that I can make a contribution to the cause of China Merchants Bank in an ordinary post.
My personal skills in counting money have exceeded the standard, but there is still a certain distance compared with skilled colleagues in typing and summoning. So I use every bit of time to step up my practice, because I know that as front-line employees in savings positions, we should strengthen our business skills, so as to be handy at work and better provide convenient, fast and accurate services to customers.
Third, in daily work and life, I can integrate into the big family of China Merchants Bank in time, face the work positively, unite and cooperate with everyone and help each other. In practical work, no matter what industry or position you are engaged in, you can't do without the cooperation of your colleagues, because a drop of water can only survive in the sea. Only when different departments and colleagues communicate with each other, cooperate with each other and unite as one, can work efficiency be improved and more extraordinary achievements be created.
Fourth, service. As a service industry, banks not only sell their tangible products, but also sell their intangible products-services. The bank's business objectives need to be achieved by providing quality services. Therefore, service is the most basic problem for banks. Doing a good job in banking services and protecting the interests of financial consumers is not only the legal obligation of banking financial institutions, but also the need to cultivate customer loyalty, enhance the reputation of banks and enhance their comprehensive competitiveness.
Every day, I am infected by my colleagues' smiles and moved by their enthusiasm. The service of China Merchants Bank embodies the concept of "customer first" everywhere. In the process of working in China Merchants Bank, I gradually realized that "customer-centered" is the essential requirement of all service work, the purpose of banking service, the rational choice after the baptism of fierce competition and the realistic requirement of pursuing a win-win situation with customers. Banks are like life. Occasionally, customers gently say "thank you" to ignite their passion. What customers don't understand is patient explanation. Passion makes me passionate about my work, patience makes me take my work seriously, strive to do every little detail well, strive for perfection, passion and patience complement each other and promote together, in order to collide with the most beautiful sparks and do my best.
To do a good job in banking services and gain the trust of customers, many people think that good professional ethics and excellent professional quality are the foundation; Careful, patient and enthusiastic are the key. In my opinion, the above conditions are not enough to really be "customer-centric". Banking services are "deeply rooted in people's hearts". We should firmly establish the concept of service in our own hearts, go deep into the inner world of customers and truly grasp the needs of customers, instead of just making superficial remarks. We often put forward "attentive service", which is to be close to customers' ideas and correctly understand their needs. We should think things that customers did not expect in advance and exchange our sincerity for customers' long-term understanding and trust. Nowadays, with the progress of society, people are not satisfied with the improvement of banking services. The service of putting more chairs, adding some candy and standing with a smile has been taken for granted by the society. It is the key to make "God" tempted to fundamentally reverse the service consciousness and provide the most effective, high-quality and most needed service for different customers.
On the one hand, "deeply rooted in the hearts of the people" requires us to firmly establish a sense of service, rather than passively and mechanically dealing with customers. We should always keep our customers in mind and think about our performance from the customer's point of view. It also requires us to grasp the real needs of customers in time and accurately, and to be able to worry about what customers are anxious and think about what customers think. Different customers need different psychology, so we should dig deep and track dynamically. We should distinguish between customers and market segments: we may gain great recognition from ordinary customers because of their formal service improvement, such as the greeting from the lobby manager, the smile and polite language of the counter staff; For VIP guests, more attention should be paid to how to shorten the waiting time, save transaction costs and personalized and value-added services. Customer service can not only be timely, accurate and in place, but also stimulate customer demand.
While keeping customers in mind at all times, we must not forget the risks. In the process of service, we must strictly grasp the principle of moderation, and the service processes and means must comply with laws and regulations to prevent excessive service.
Finally, talk about my shortcomings: due to work restrictions and personal factors, counter marketing is one of my weaknesses. With the guidance of leaders and the help of colleagues, my personal marketing ability has been improved. As the saying goes, if you are not afraid of trouble, you are afraid that no one will make trouble. The more trouble, the more friends; The more friends, the more opportunities for business development. Therefore, in the future, I will actively and seriously practice my marketing skills, seize every opportunity to develop my business and do a good job in daily marketing.
Twenty years have passed. In the new year, I will always keep an "empty cup mentality", study modestly and continue to work hard. In my future work, I should also strive to do the following:
First, establish the spirit of dedication and selfless dedication.
Bill Gates once said, "When I wake up every morning, I will be extremely excited and excited to think of the great impact and changes that my work and technology will bring to human life." So what made his career? What created his wealth? It's responsibility, it's passion! I think responsibility is an attitude towards life, a manifestation of cherishing the future and caring about one's job, and passion is the perfect embodiment of responsibility. It is a powerful force to achieve our cause, giving us enough motivation and courage to walk in the forefront of our posts, create first-class performance for us and build a harmonious enterprise for us. Responsibility drives development, passion makes career. I will start with the little things around me. From now on, I will shoulder the responsibility, make my work full of passion, work hard and get more wonderful and miracles!
The second is to strengthen business knowledge learning and raise awareness of compliance management.
As front-line staff of outlets, it is the most practical task for our counter staff to effectively improve their professional quality and risk prevention ability, comprehensively strengthen counter marketing and counter service, and play a bridge role between customers and banks. Therefore, in the counter work, we insist on being a "person with will".
Strengthening the awareness of compliance operation is not an empty talk. Sometimes I always feel that some rules and regulations are binding our business and restricting our business development. Come to think of it, it's not really like this. The establishment of various rules and regulations is not a product of imagination, but a summary of many practical work experiences and lessons. Only by following various rules and regulations can we protect our own rights and interests and safeguard the rights and interests of our customers.
Third, strengthen the implementation of rules and regulations and the awareness of supervision and prevention.
Whether the rules and regulations are implemented or not depends on the employees' clear understanding and proficiency in various rules and regulations. It is a taboo for all industries to follow the rules and avoid them. As for the implementation of rules and regulations, as far as front-line tellers are concerned, they should start from me, correctly handle each business, carefully review each account, supervise the legal compliance of authorized business, strictly implement the safety precautions of business operating system and resist all kinds of illegal operations. Stick to the rules from beginning to end. Only in this way can our system be implemented and our capital security be guaranteed. No matter how good the system is, if it is not implemented well, it will go to the opposite side.
I believe that opportunities always favor those who are prepared, and lifelong learning can keep innovating. Knowledge makes talents, posts make dreams. There is a career that needs youth and ideals to pursue, and there is a pursuit that requires hard work and hard work. I hope that the China Merchants Bank I am engaged in will always be young and magnificent, and will always prosper and develop!