1, face every customer with a peaceful mind, and remember that customers can't be impatient if they ask more questions. The customer is not a bank expert, you are an expert-answer any questions) 2. Answer communication questions in Mandarin, and speak slowly. (Listen attentively to the customer's questions with dialect accent) 3. If you can smile, it's top service. 4. Try to be meticulous and comprehensive in your work. (for example, fully inform customers when preparing materials to avoid and reduce customers running back and forth), and submit work efficiency. Adaptability: 1. There are hundreds of people in the world, and you can meet all kinds of people. Don't face customers with anxiety, indifference and rudeness, but be good at solving problems reasonably and thoroughly. 2, strengthen the training of business knowledge, to do a line (interested can do a line, it is too difficult, it is estimated that few people can do it). In a word, now is the era of excellent service and success. You are not the only designated agency, and no one has to come to you. How to keep repeat customers, you should pay close attention to yourself.