Although online shopping is very convenient, some couriers will treat the goods violently in transit, resulting in damage to the goods. Consumers need to protect their legitimate rights and interests when the goods are damaged, and they can complain to the courier company. The most cruel way is to call 12305 to complain. This is the special number for postal consumers to complain, and countless express delivery companies are terrified. This kind of complaint is very simple and efficient and can be within a certain limit.

2. official website complained.

Individual couriers who have bad behaviors can report directly to their courier companies, and most problems can be solved. Express company official website and WeChat official accounts can mostly make complaints, and some use public pressure to punish couriers, but the information needs to be accurate. Complaining is a means for consumers to protect their rights normally, but it is not a common trick to ask service personnel unreasonably.

3. WeChat official account complaint

Search the postal consumer complaint platform on WeChat official account platform, and enter and fill in the specific contents of logistics companies and complaints to make complaints. This method requires the complainant to complain about logistics express for seven days, but it can only be used if it has no effect or the problem is not solved. Generally speaking, after receiving such complaints, the postal administration will solve the complainant's logistics complaints within one month; This method is generally not recommended in case of urgent logistics problems;