The insurance company said that the surrender was successful, which means that your bill has been successfully surrendered in their company's internal document system, but the document post or the general department did not submit the surrender information or submitted it to the finance department, but the people in the finance department did not go to the bank to transfer money. This situation usually takes a few days. It depends on the progress of their insurance company in a few days, but you can call their company's service hotline at any time for consultation and inquiry.