In recent years, the main station has always adhered to the purpose of "serving the people and contributing to the society", focused on building a service brand of "sincere service and warm companionship", adhered to the service concept of "people-oriented" according to the service standard of "three excellences and three transformations", effectively improved the civilized service level and achieved good economic and social benefits.
At the beginning of service brand creation, the bus terminal held several special meetings, incorporated service brand creation activities into the overall planning of the terminal, set up a service brand creation leading group, formulated an implementation plan, defined the construction objectives, adhered to "one post and two responsibilities", and the team members were responsible for each other, forming a good situation in which the party, government, and labor groups worked together. At the same time, brand building has achieved initial results by hanging banners, posting slogans inside and outside the station, distributing leaflets, publishing brochures, holding cultural performances, and organizing lectures on brand creation.
In order to be close to passengers, the bus terminal has set up a "True Love Service Team" to provide passengers with all-round services such as inquiry, guiding passengers, shopping guide, delivering water, selling luggage, helping the elderly and taking care of the young, and broadcasting to find people. It has achieved seamless service between the processes of passengers entering the station, fully embodied the service connotation of civilization, high quality, honesty and warmth, and has become a beautiful landscape of the terminal building. Actively carry out the initiative of "one minute on the job, 60 seconds of dedication, I will add luster to the main station" among all station attendants, and call on all station staff to start from me and their own jobs, innovate the service concept based on passenger satisfaction, and improve the civilized service level of traffic windows. Employees at all posts are required to take the initiative to come forward when answering passengers' questions, smiling, using Mandarin and speaking civilized terms, giving priority to the elderly, weak, sick, disabled and pregnant passengers. Set up free medicine boxes, sewing boxes and mobile phone gas stations, provide mobile service cars, luggage service cars and disabled service cars for passengers, provide disposable water cups and carsickness medicines for passengers, open a service hotline, and implement telephone booking, ticket delivery and car delivery, so that passengers can feel warm and warm service everywhere in the terminal building. By issuing service supervision cards, holding passenger symposiums, organizing passenger waiting evaluation activities, and soliciting passengers' opinions and suggestions on the environmental sanitation, equipment and facilities, service quality and other aspects of the waiting room, the passenger satisfaction has been continuously improved, and the promise of "your satisfaction is our wish" has been implemented with excellent performance, and the work of creating civilization has been continuously strengthened.
In order to better display the image of the station and build a honest and civilized station, Zaozhuang Bus Terminal has always put station construction and intelligent information management in the first place, continuously increased capital investment, and strived to build first-class service facilities and create a good service environment. A total investment of 1000000 yuan has been made for the overall transformation of the station, focusing on the transformation of the station structure, facilities and equipment, site environment and service flow. Highlight the construction of informatization and office automation, realize the establishment of science and technology stations, configure electronic display screens, small screens, touch screens, intelligent voice broadcast systems and electronic monitoring systems, and comprehensively upgrade and update the microcomputer ticketing and ticket checking software systems and hardware facilities. High-tech facilities, intelligent interaction and management provide passengers with more thoughtful and humanized services.
The development of bus terminal can not be separated from the concern and support of all walks of life. While achieving good economic and social benefits, the terminal insists on repaying the society with its love and doing its duty for the society. Organized the donation and rescue activities of Project Hope, and became attached to the poor students in Hope Primary School, so that the out-of-school children could carry their schoolbags again. Organize volunteer service teams to go deep into the society and carry out activities to care for the elderly. Every year, I will regularly give a condolence performance to the troops stationed in Jujube, build a unit with the troops, and give the true feelings and goodwill of the resident people to the most lovely people of our time. Setting up a love rescue box while waiting for the bus is the best contribution to social welfare.
Since Zaozhuang Bus Terminal launched the brand building activity of "Sincere Companion, Warm Service", gratifying achievements have been made in the construction of two civilizations by continuously improving the quality of employees, building a civilized service brand and comprehensively improving the service level. The production safety situation is good, and no safety accidents have occurred. It has maintained the titles of "Civilized Bus Station" of the Ministry of Communications, "Civilized Unit" and "Civilized Bus Station" for many years in a row, and was awarded "Shandong Youth Civilization" and "Shandong Youth Civilization Credit Construction Demonstration Unit" by the Provincial Communications Department and the Shandong Provincial Committee of the Communist Youth League. Provincial Communications Department awarded the title of "Advanced Unit of Spiritual Civilization Construction in the Transportation System of the Province"; In March 2008, the bus terminal was awarded the honorary title of "National Women's Civilized Gang" by the All-China Women's Federation; In May, it was awarded the first batch of "Worker Pioneer" by the All-China Federation of Trade Unions; In 2009, it was awarded the title of "Top 100 Civilized Bus Stations in China" by Shandong Road Transport Association.