1, fully responsible for the daily operation and management of the hotel to ensure the normal operation of the hotel;

2. Lead the branch team to complete the management indicators;

3. Provide guests with a safe, clean and comfortable living environment and provide good customer service.

4. Coordinate the hotel's external public relations and maintain the company's brand image and reputation;

5. Do a good job in the business plan, asset management and cost control of the hotel;

6. Other chores, such as lack of manpower, require the store manager to temporarily replace various positions including the lobby.

Specifically, it is suggested to start from the following aspects:

1, starting from its own advantages. You have worked as a front office manager, have some customer service experience, have a group understanding of OTA (online travel), are sensitive to the tourism market, and so on. But the store manager needs to make overall arrangements, planning and management for the whole store.

2. Analyze the positioning of hotel customers, segment the market and formulate specific marketing strategies.

3. Analyze business data, grasp the relationship between occupancy rate and income, break down the layout according to the overall budget target and tourists, sort out the room type and house price system, and manage daily income in real time according to the market situation and scheduled progress to improve the occupancy rate and average house price.

4. Analyze the advantages and disadvantages of competing OTA, combine the advantages of the hotel and the needs of target customers, design the hotel's own quality service, improve the hotel's favorable rate and the number of reviews, thus laying a good foundation for improving the conversion rate.

5. Do a good job in staff training and league building.

6, do a good job in hotel cost control.

7. Pay attention to and optimize OTA, improve exposure and conversion rate, and realize order turnover and continuous growth.

8, do a good job in safety management (including fire safety).

9. Maintain good relations and maintenance with functional departments.

10, actively maintain effective communication with the owner, maintain good relations, and get support from all sides.