Year-end summary of loss prevention in shopping malls 1 How time flies! It will be 20XX years in a blink of an eye. In the past year, I felt a lot and gained a lot. As the monitor of loss prevention, manage the daily work of Class Two. It is a good opportunity for me to develop and improve my ability in all aspects from lack of experience in department store management to being able to finish my work independently now. Here, first of all, I would like to thank the company leaders and colleagues for their strong support, care and help, which made me adapt to the work quickly, let me grow up quickly and do a good job with what I have learned. Review and summarize the past work, mainly summarizing and reporting the following aspects:
First, based on their own duties, establish a serious and solid work ideology. I am pragmatic, clear about my work objectives and perform my duties. Recognize the characteristics of shopping malls: many exits and miscellaneous personnel. How to prevent the property and personnel of companies, merchants and customers from being infringed, how to do fire safety work well and how to do it well by myself have become my goals of continuous learning and improvement. Maintain high vigilance in daily work, always remember that safety responsibility is more important than Mount Tai, and strengthen personal safety awareness. At work, I didn't stop the boring system requirements and preaching to the players, and put my work responsibility and safety responsibility in my heart. To unite team strength and improve work efficiency, we must be politically concerned, ideologically trusted, taught at work and considerate in life. Stabilize the team members' thoughts, work, etc.
Second, abide by the company's rules and regulations, strictly enforce work discipline and implement the work system. Through self-study, mastering management workflow and business skills, and paying attention to the combination of theory and practice, we can effectively apply what we have learned to practical work. While studying and working, I really understand the importance of this position. Recognize that we are a "standardized management and orderly action" department. Working in the front line, being strict with yourself and observing rules and regulations have set an example and exemplary role in the hearts of the players. Restrict words and deeds with the system, be responsible for the post, be responsible for everything, and establish a good image. Lead the class to fulfill the rights and obligations of loss prevention and implement the work system.
Third, strengthen daily work management and do a good job in "three defenses". Under the correct guidance of department manager and the leadership of department director. Class-to-class assistance, team members cooperate with each other, and * * * strives to complete various security work, which has been affirmed and praised by the company. In order to complete the security work, we played down the idea of holidays, set up the idea of standing well in each shift, and resolutely do a good job in security work.
When carrying out various activities in the company, imagine preventive measures for various incidents and convey them to team members to share and understand their work ideas. Through the planned distribution work, the "three defenses" incident can be effectively prevented as a whole. For example, the anniversary of the company, first of all, under the condition of "heavy tasks and long working hours", everyone can overcome all difficulties, strictly control the customs, strictly follow the rules and regulations, and complete the work assigned by the department to the letter.
Fourth, actively learn business skills, pay attention to their own development and progress, and improve management ability. Although my work ability and management ability have made some progress and achievements, I think there are still some shortcomings in some aspects. Did not fully consider all aspects of the work, did not handle all aspects of the relationship; Moreover, there are not many creative work ideas, and individual work is not perfect enough. Therefore, we are modest and eager to learn, listen carefully to the guidance of leaders and colleagues, and listen humbly to the work suggestions put forward by others. Careful observation, personal experience, independent thinking and the accumulation of work experience in all aspects have improved my working ability. At the same time, learn to communicate with team members at work. In order to improve the overall quality of the team, I am tired of increasing on-the-job training and adhering to the military training system. Targeted training is also conducted according to the situation of different personnel. Team members' style and discipline, professional level, service quality and problem-solving ability have all been significantly improved.
Summing up this year's work and reviewing the work in the past year, we can clearly see our own gaps and shortcomings while achieving achievements. In the future work, management skills, but also to strengthen learning, the courage to practice in the work, only through continuous hard study and practice, in order to improve their professional level, better complete the loss prevention work. Strive to make ideological awareness and work efficiency reach a new level in an all-round way. In the future work, I am determined not to be arrogant and impetuous, to be more strict with myself and to master the professional level skillfully. Constantly improve their work quality, ability, requirements and achievements, and make greater contributions to the development of the company.
Model essay summary of supermarket loss prevention work 2. Time flies. I have been in the supermarket for more than a year, and the year of xxxx is coming to an end. Looking back on my work here for a year, I have paid and gained, and I have grown up in paying and gaining. In this big family, everyone learns from each other and works happily.
At work, first of all, I have long been familiar with the responsibilities and processes of the work, and I have also memorized the rules and requirements of the store. Often encounter important events in the work, keep in mind your responsibilities and scope of work, and report to the leaders in a timely manner; In case of emergency, you should handle it flexibly within your own responsibilities; I have to be patient and hold my horses when customers don't understand me, because one of our duties is to serve customers, and our image also represents the image of the supermarket. I want to focus on the overall situation, and I can't ignore the overall situation because of myself.
At work, although I sometimes feel very tired and a little lost, I think going to work is a happy thing, because at work, my colleagues and I can help each other and understand each other, and the working atmosphere is relaxed and pleasant. At work, sometimes because of my carelessness or improper handling, the leader can always help me solve things in time and teach me what to do when I encounter similar things in the future. Regular leaders will also teach me some principles of dealing with people. Chat with colleagues after work, talk to each other about their own life trivia, visit the supermarket, and discuss the problems and solutions encountered at work; Outside of work, my colleagues are very concerned about taking care of me and making some kind suggestions on my future or decision; In life, I get along well with promoters. They always tell me some promotional news of goods, remind me, teach me how to choose the goods I need, and let me gradually become a small shopper and love shopping.
Looking back on xxxx and looking forward to xxxx, I will collect the lessons, teachings, care and care I got in xxxx, encourage myself to learn the lessons and remember the teachings, collect the care and care of leaders and colleagues, and then turn them into my own work motivation and service love, so as to urge myself to work harder, pay attention to the shortcomings and improve myself in the next 20 12.
Summary of annual work of loss prevention department 3 06 years passed quietly, and we ushered in 2007 with confidence. The past year of 2006 was an extraordinary year for all Beishan people. The company clearly put forward the six-word policy of "sales, gross profit and loss". In the 10th anniversary season of the company, the strategic goal of "matching scale and benefit" was determined, and the procurement of "integration of marketing and procurement" and "differentiated procurement" was implemented, which expanded the self-operated scale of fresh food and clothing, defined the management idea of "fresh shop" and put forward the new management concept of "the biggest competitor is the changing needs of customers".
Looking back on 2006, it was also an extraordinary year for the loss prevention department. In June, the company adjusted the responsibilities of the original marketing department and changed its name to loss prevention department. The store merged the customer service department with the loss prevention department to form the loss prevention department. In the past 2006, it was an extraordinary year for me. From June+10, 5438, he was hired as the department manager of loss prevention department through competitive recruitment system. I am very grateful to all the leaders and colleagues along Beishan Road for their help and support.
In 2006, with the strong support and correct leadership of the company's leaders and the full assistance of other departments, the loss prevention department cooperated with Qi Xin, the store manager, and carried out all-round work closely around the company's "six-character policy". The loss prevention department shoulders the heavy responsibility of comprehensively controlling losses. We defined the responsibilities of the loss prevention department and the current work situation, listed the key points and difficulties of the work according to the current situation of the loss prevention work in each store, and managed the stores in a classified way. Under the guidance of the company's leaders, through mobilizing the subjective initiative of the loss prevention directors of various stores, the work ideas were adjusted in time: First, the role orientation of the loss prevention directors was clarified.
Loss control, the store loss prevention director plays a key role. In order to make the loss prevention director clear his work focus and give full play to his work ability, the loss prevention department focuses on urging the loss prevention director to play three roles:
1, the role of a master. The loss prevention director is required to play the role of the owner in the store and be directly responsible for the basic management of the store. In order to meet the requirements of the company, make the director of loss prevention enter the role as soon as possible, and quickly improve the basic management level of Zongchao, the loss prevention department has organized the director of loss prevention to conduct a centralized shop tour for many times, and through the different management styles of each shop, it can stimulate the management thinking of the director of loss prevention, find the gap from the good side, find the reasons from the bad side, exchange work experience with each other, learn from each other's strengths and make progress together. At the same time, the loss prevention department also brought the basic management of stores into the performance appraisal of the loss prevention director, giving full play to the subjective initiative of the loss prevention director.
2. The role of the police. Since the establishment of the loss prevention department, the company leaders have put forward the spirit of "showing the sword to the enemy", and under the guidance of this spirit, the loss prevention department of each store has been seriously implemented, so that the loss prevention director can play the role of "police" more incisively and vividly, and at the same time lead the loss prevention personnel in the store to do the same harm to the company.
3. The role of goodwill ambassadors. The company leaders instructed us to "treat our friends as warmly as spring", and it is even more meaningful to let the director of loss prevention play the role of goodwill ambassador. In order to play this role, in 2006, the loss prevention department organized store managers to communicate many times, asking the loss prevention director to communicate with functional departments, and got their greatest support in their work. At the same time, the director of loss prevention is also required to implement humanized management for employees, so as to achieve "reward is more than punishment, praise is more than criticism". Second, grasp three "cuts" and two "lines" to cast an "iron wall"
In order to prevent losses, we must first know the ways of various losses before blocking the source and intercepting the river. Therefore, according to the guidance of the company's leaders, all stores are required to supervise the export, entrance, receiving port, cashier line and weighing platform as key positions, and fully implement the "iron wall" management.
1, because people create jobs, rewards and punishments are appropriate. While inspecting and training stores at ordinary times, the Loss Prevention Department pays more attention to requiring employees who are arranged in key positions to cultivate good work habits, good moral quality and strong business ability in their usual work, and arrange them in relatively suitable jobs according to other factors such as employees' personalities, so that each employee can give full play to his strengths.
At the same time, we strongly advocate that stores give timely praise and rewards to employees who have made outstanding achievements in their jobs, so as to improve the enthusiasm of employees and let them see what the company advocates! Let every employee take the correct work route, and at the same time, ask the store manager to communicate with the employees with poor performance in time, let them understand the importance of their work, point out the shortcomings of employees and correct them, so as to avoid unnecessary detours in our management work.
2, special positions to implement the actual test. As the saying goes, "real gold needs fire to refine", in order to cast the loss prevention work of key positions into a "wall of iron". We try our best to ask the shopping mall to test the loss prevention staff, cashier and station scale twice a day. With the consent of the store manager or loss prevention supervisor, can the export loss prevention staff verify this simple and practical method to test the sense of responsibility and business ability of employees and treat employees on two lines as "real money"! Third, strictly investigate internal and external thieves, and truly prevent losses for all staff. As employees in the retail industry, we all know that internal and external theft is an important part of the loss. Prevention of internal and external theft is listed as the focus of daily work by the loss prevention department. In order to strictly investigate internal and external thieves as an important measure to prevent losses and better implement it in stores, the loss prevention department supervises the store's policy of publicizing and reporting internal and external thieves, and at the same time, with the consent of the company's leaders, increases the reward for reporting internal thieves. In response to the concerns of informants, the reporting method has been greatly improved, allowing employees to report boldly, safely and enthusiastically.
No pains, no gains! After half a year's work, we have achieved good results in controlling internal and external thieves. According to incomplete statistics, in 2006, the fines for foreign thieves were as high as 65,438+10,000 yuan. In the investigation of internal thieves, according to employee reports, several internal thief gangs were found, and only three internal thieves were found in Dongmen Store within one week, involving more than 654.38+00 people. When the store found 1 1 burglars, it saved the company's losses in time, effectively safeguarded the company's interests, and also played a good warning role for all employees. Fourth, the inventory results are the last word.
How is the performance of loss prevention work? The inventory results are the most convincing. In daily work, our department pays close attention to the implementation of various loss prevention standards, always bearing in mind that "loss prevention" is our unshirkable duty, and 3‰ is the life point of loss prevention work. Through the inventory results of the company at the end of 2006, it is proved that the total loss rate of goods exceeds the overall requirements of the company and is successfully controlled within 2.4‰. Fortunately, in 1 1 inventory. In the inventory of 65438+February, Dangyang Industrial and Trade Store achieved an impressive performance of 0.7‰, and Bailonggang Store achieved an excellent performance of 1.7‰. Customers are our biggest competitors.
The loss prevention department conscientiously implements the company's strategic thinking that "customers are our biggest competitors" and attaches great importance to implementation in all stores.
1. Employees serve customers. If employees want to serve customers well, first of all, headquarters should serve stores well, and managers should serve employees well, so employees can serve customers well. As a department serving stores, the loss prevention department actively communicates with store employees, understands their work and life, and more actively assists them to deal with the problems that occur in stores, instead of blindly blaming them. At the same time, according to the service specifications issued by the company, stores are required to focus on training employees' service etiquette, and focus on checking the training and implementation of store employees' services, especially the customer service staff, loss prevention personnel and cashiers who are the service windows of stores must provide quality services.
In addition, a suggestion box is set up in the store, and the telephone number of the manager is published, so as to know the service of the manager to employees and employees to customers in time, listen to the voices of employees and customers, grasp the shortcomings in their own work, correct them in time, improve our service level, help employees solve some difficulties and work problems, and enable employees to work with peace of mind and effectively control the turnover rate of employees.
2. Goods serve customers. In terms of providing customers with commodity services, in addition to other departments providing customers with affordable commodities, the loss prevention department also includes commodity quality, commodity placement management and price tag management into the key inspection contents of shopping malls.
3. Provide environmental protection services for customers. Although our hardware equipment can't be compared with other competitive stores, in order to create a comfortable shopping environment for customers, we require stores to start with details, from outside the store to inside decoration, and keep them clean and tidy. At the same time, according to the relevant service standards issued by the company, every detail and content are trained and supervised, and the shopping environment of each store is greatly improved. Sixth, build a peaceful and harmonious Beishan.
In the loss prevention work in 2006, the loss prevention department always focused on the handling of emergencies, carefully absorbed the experience and lessons of various emergencies in the previous period, formulated effective handling methods, and required every employee to know the handling procedures of various emergencies. When an emergency happens, every employee should deal with it according to the training method at the first time, and notify the relevant management personnel in time to take the initiative for future treatment. The first few complicated incidents were handled correctly and actively by our employees, which achieved the principle of "minimizing major events and minimizing minor ones", reduced the company's losses and maintained the company's image.
In terms of fire safety, the loss prevention department works closely with the engineering department to ensure the fire safety of the company. Through the inspection of employees' fire fighting knowledge, ensure that every employee can master the correct fire fighting skills and self-help methods. And check the fire hazards of each store during the shop tour, urge the stores to rectify in time, and communicate with the engineering department in time. During the Spring Festival in 2006, there were no emergencies and safety accidents that affected the normal operation of the store, which really escorted the sales of the store.
Looking back on the work in the past year, all the achievements can not be separated from the efforts of every department and colleague who supported our work. Here, the loss prevention department thanks all departments for their support and cooperation in our usual work. Although some achievements have been made, there are still some shortcomings in the work, and there is still a certain gap with the requirements of the company, and some aspects need to be further explored and deepened. In 2007, the focus of loss prevention department will shift to "loss prevention" and "service". "Loss prevention" includes commodity loss, administrative loss and safe operation loss. This year, the loss prevention department will pay close attention to the implementation and enforcement of various loss prevention specifications, so that our inventory rate will be greatly reduced on the basis of last year. Ensure the normal operation of stores, no major safety accidents, and all stores correctly and efficiently handle all kinds of emergencies. Strengthen the training and assessment of management personnel, strengthen the supervision of the receiving group, and reduce all possible losses in the management process.
In 2006, we did not achieve obvious results in service work. In this year's work, we take service as the core work, and we must meet the requirements of the company, and the overall level should be improved on the basis of last year.
Time is always a cycle year after year, and 2006 has quietly passed away. Time has recorded all the pros and cons. In the new year, we will devote ourselves to the work in the new year with all the shortcomings and gains accumulated in the past work. We will work harder to do our job well, and together with the loss prevention departments of various stores, we will better complete all the work tasks of loss prevention. And create a harmonious working atmosphere in the work, lead the loss prevention department of the store to work hard for the honor of the loss prevention department, and strive to surpass everything we have in the new year's work and make greater progress.