First, strengthen leadership, grasp key points, and do a good job in self-examination and self-correction.
1, set up a leading group, which is responsible for the division of labor. First of all, the center set up a leading group to implement the first-class project, and at the same time, the leaders of the center have a clear division of labor and are responsible for each other. Secondly, it is clear that the main persons in charge of all branches and departments are the first responsible persons, who take overall responsibility for the evaluation work within their respective jurisdictions, and establish a responsibility mechanism of grasping the first level and implementing it at different levels.
2. According to the company's characteristics and unified requirements, the company mainly carried out self-examination and self-correction on work style, service quality and work efficiency, mainly looking for the bureaucratic style of procrastination, prevarication, low efficiency and poor service quality, "I can't get in, my face is ugly, my words are ugly, and it's difficult to do things", even if I don't do things, it's not good to do things indiscriminately, but it's good to "eat, take, block and want".
3. Do a good job in several combinations: our company insists on combining the evaluation work with the implementation of party building goals and striving for party member's advanced style of work; Combined with the work of creating civilized industries and civilized units; Combine the economic work of the company; Combined with the activity of creating a "provincial health city" proposed by the municipal party Committee and the municipal government, the work style evaluation runs through all the work, and strives for overall planning, careful arrangement, careful organization and practical results.
Second, highlight the key points and repeatedly check the problems.
After the mobilization meeting, the company asked all departments to carefully investigate their own exposure and existing problems in terms of work style, professional ethics, service commitment, compliance with norms, and business work. The company held a symposium for professional ethics supervisors, a staff meeting and a central cadre meeting to publicize the importance and significance of launching professional ethics construction and guide employees to actively participate. By holding a review meeting, some users' forums, and issuing "questionnaires" to user units, opinions and suggestions were widely solicited. The company received suggestions from evaluation representatives, professional ethics supervisors and users. , and the same and similar opinions and suggestions are comprehensively classified into 8 articles, including 2 articles put forward by the appraisal representative, 2 articles put forward by the professional ethics supervisor and 3 articles put forward by the user. The opinions and suggestions put forward cover a wide range and are very targeted and constructive. The company timely implemented these opinions and suggestions, and fed them back to the appraisal representatives and users, and made them public in the public affairs column. For example, company leaders attach great importance to the phenomenon of low efficiency and poor service quality of individual employees, and implement them one by one, truly paying great attention to methods and practical results, and putting an end to the phenomenon of going through the motions. General Manager Lai also raised four questions of the company:
First, the service consciousness is not strong: the questions raised by users are not answered or answered, and the responsibility system for first inquiry is not implemented in place.
Second, the service quality is not high: the service level and operation level of individual window departments are not high, and it is impossible to provide users with fast and convenient' services'.
Third, lack of professionalism: lack of coordination between departments, imprecise explanation in receiving complaints and improper handling methods.
Fourth, the management is not strong enough: the work style of functional departments is not deep enough, the information is lagging behind, the system is not strict, and work negligence and mistakes can not be found in time and fed back to the company leaders.
The meeting of middle-level cadres and the special analysis meeting of professional ethics were held on April, which seriously conveyed the speech made by General Manager Lai at the special meeting of the company's professional ethics construction, especially the four problems pointed out. The key issues identified by various departments were "passed through the court" one by one, and collective consultations were held. Deeply analyze typical cases, identify the crux, put forward practical rectification measures, and carry out self-examination and self-correction.
Third, be realistic and pragmatic, and insist on promoting construction through evaluation.
1. Adhere to ideological education and improve the quality of employees. Improving the quality of workers is the fundamental solution. Through in-depth mobilization and mobilization, seriously organize the study of Theory of Three Represents Theory and the education of "Two Musts", make every cadre and worker fully realize the significance of democratic appraisal style, further strengthen the construction of gas professional ethics in combination with the activities of creating "civilized industry", promote cadres and workers to change their concepts, establish service awareness and quality awareness, vigorously carry forward the "spirit", improve their professional level and improve their ability to serve the people.
2, in view of the existing problems, actively grasp the rectification. Trace and analyze the problems found out, put forward rectification opinions in a targeted manner, put them in place within a time limit, and thoroughly investigate all aspects of quality control and civilized and standardized management to promote the construction of work style.
3, improve the rules and regulations, strict inspection and assessment. Establish and improve the professional ethics of all kinds of personnel, improve the internal management system and supervision and restriction mechanism, and realize the systematic management and whole process management of the unit.
(1) Revise the standard of civilized service and establish a perfect professional ethics system.
(2) Carefully sort out the main service contents, processes and charging standards. The unit discussed and formulated the contents of the public commitment of work style, based on a high starting point and solid content, further refined and quantified the contents of foreign commitments, and realized the "speed-up" of efficiency. And through television, internal publicity boards for publicity.
(3) Carry out the activity of "building morals, skillfully borrowing external brains", strengthen social supervision, pay key visits to the service target units, solicit opinions and suggestions at home, hold a forum for social morals supervisors, regularly check the morals supervision suggestion box (book), announce the morals evaluation and supervision telephone number, and promptly investigate and handle complaints from patients or customers.
(4) Strengthen the assessment. The assessment work will be included in the annual assessment target. Once verified, those responsible for violating discipline and causing dissatisfaction among the masses will be severely punished and will not be tolerated, and will be linked to rewards and punishments.
Through the work practice in the first and second stages, we know that only by taking this work as an important measure to implement the spirit of the 16th National Congress of the Communist Party of China and the "Theory of Three Represents", keeping close contact with the masses and completing the tasks, priorities and objectives of each stage in a down-to-earth manner can we effectively promote the company's work style evaluation and the construction of a clean and honest party style. Starting from serving the people, we will make every effort to create a new image of gas and make new contributions to promoting the economic development of the city!