The story is simple: Because of kidney calculi, she has been taking potassium sodium citrate granules. On June 24th, 2022, I saw that there was a special promotion of this medicine in JD.COM Mall, and the inventory at home was only enough for five days, so I placed an order with a third-party seller in JD.COM Mall and bought two boxes (order number: 2375479 1908 dispute number: 43658).
According to the process of purchasing drugs in JD.COM Mall, we went through online doctor consultation, prescription writing and platform review and delivery. According to the delivery process in JD.COM, the goods will be delivered on June 28th+65438 at the latest.
However, 65438 hasn't received the medicine on June 29th. I immediately asked the seller where to send the medicine. The customer service of the third-party seller told them that it was out of stock and didn't deliver it.
Surprised or not?
Surprised?
At that time, I couldn't help saying to the online customer service, "You make me sick."
This is already a very elegant statement. I really don't want to say "I wish you and your family the same experience as me" in the New Year.
I have a bottom line. This much-needed but delayed curse is too heavy and will kill people.
Forgive me for saying that JD.COM is disgusting before the Spring Festival. This is just a true description of my mood.
First: we are out of stock. How can JD.COM let people place an order? What is even more bizarre is that the delivery process will be displayed step by step in the background, and it is difficult to deceive consumers.
Second: since the goods are out of stock and cannot be delivered, why not contact the consumers in time and tell them frankly? Give consumers time to remedy?
If I know the news in advance, instead of just waiting, 65438+1October 24th to 28th, which is enough time for me to buy medicine from other platforms and shops, but1October 29th, 65438+,the Spring Festival is coming, where can I buy it?
A piece of paper, throw it on the ground, pick it up and apologize, and it's over.
Throwing the same piece of paper into the patient's stomach will kill people.
When it comes to medical care and medicines, you can't be too cautious!
Isn't JD.COM very clear in the process of ordering, consulting and prescribing drugs?
Excuse me, JD.COM, why do you cheat and play with consumers?
Also because of the Chinese New Year, I don't want to be angry. I just complained about it calmly, and then something even more depressing came.
JD.COM customer service began their poor performance.
JD.COM customer service called, apologized first, and then said without saying a few words, "I will refund the bill and pay you compensation with 50 yuan Jingdou."
Customer service simply didn't realize the difference between drugs and other general commodities, and what harm would be caused to customers without fraudulent sales of drugs.
Obviously, for customer service, this is a routine, a standard customer service speech, without any empathy, apology and sincerity, just like asking "Have you eaten?"
As for my suggestion on how to punish the third party, JD.COM customer service said, "JD. COM will punish the merchants, but it is not convenient to tell you! "
I can't tell you!
This is the attitude of customer service in JD.COM.
I have nothing to say about this. Looking up at the sky, the sun is shining. Who would have thought there was evil under the sun?
Selling fake goods also costs fraud!
But in this case, JD. COM's myrrh is sold by medicine, does that even save the cost of counterfeiting?
Back in those days, when JD.COM was founded, in order to let people use their own platforms, JD.COM put forward the slogan of "Authentic, Licensed and Cheap", and gained a firm foothold in authentic licensed products. Even Liu Ye promised a billion dollars to buy counterfeit products.
What about now?
I know very well that it doesn't matter if JD.COM doesn't recognize the promise of paying 10% for fake goods. Let's make compensation according to the Consumer Rights Law.
Article 55 of the Consumer Rights Law: "If a business operator commits fraud in providing goods or services, it shall increase the compensation for the losses it has suffered according to the requirements of consumers, and the amount of compensation shall be three times the price of the goods purchased by consumers or the cost of receiving services;"
At that time, I felt that it was better to do more than one thing, and everyone solved the matter according to the law. Later, I changed my mind and didn't want triple compensation.
Why don't you want it?
Because I don't want the boy who once killed the dragon to turn into a man-eating dragon.
In the process of dealing with transaction disputes, the customer service at No.3773 in JD.COM had no empathy, and only communicated according to standard speech, which once made me feel that this person had disgraceful behavior in the whole dispute handling process, so I proposed to communicate directly with her superior, and then this person directly refused, saying that her opinion was JD's. The final opinion of COM.
How is that possible?
There is a supervisor above the customer service specialist, a manager above the supervisor and a director above the manager. It is quite abnormal for grass-roots employees to give final opinions on behalf of the company, which makes me wonder what is wrong with it.
So, I made a complaint in the online customer service office of PLUS, hoping to communicate with the superior customer service supervisor in JD.COM. The result was very touching, and I even asked the customer service of work number 3773 to contact me directly.
This is the standard practice of "let me handle it myself".
Surprising? Unexpected?
This is JD.COM's feedback. COM customer service system.
Cow!
It's really awesome!
Hundreds of kilometers away, you can smell the arrogance and confidence of the customer service department in JD.COM.
Fortunately, after 81 difficulties, a man's customer service finally contacted me, confessed that there were many problems with the third party in JD.COM, and also talked about the handling of the third party. At that time, I was in tears and felt quite wronged. Finally, when it comes to compensation, the clerk still said, "Compensation for 50 yuan Jingdou is not recommended to solve the problem through judicial proceedings."
I know he means well. After all, the judicial process needs a long process. After all, JD.COM Caixiong has a strong legal department.
Fortunately, the JD.COM special line has been reminding me that the whole communication process will be recorded, and I have been telling the customer service in JD.COM that I have also started the telephone recording function, otherwise I am afraid that I will be charged with "extortion" and jailed.
At this time, for me, I don't want the triple compensation that can be obtained from 50 yuan Jingdou or the consumer rights law. What I want is a chance to speak.
A chance to tell everyone the truth.
JD.COM, once trusted, is no longer that JD.COM?
I recommend to many people that JD.COM has gone bad.
Those Jingdong Express brothers who can call each other's names at the sight of their mobile phone numbers will not help you more than sending and picking up the pieces.
The use and companionship of 4,898 days is longer than that of many JD.COM employees and even executives working in JD.COM. As a result, customers who trust JD.COM as much as I do have turned teenagers who used to kill dragons into dragons.
Arrogant and unsympathetic customer service system, strong capital support and unafraid of any lawsuit have made JD.COM lose his initial intention in the domestic e-commerce industry.
How to face this dragon?
After thinking about it, just put up with him, let him go, let him go, avoid him, put up with him, respect him, ignore him, stay a few more years and meet him.
The old monk's words were somewhat negative. I said, we might as well support other e-commerce platforms!
Such as Pinduoduo, Taobao and Tmall.
Visit more physical stores to prevent e-commerce from monopolizing our shopping channels.
After all, monopoly is the root of enterprise degeneration, and competition can make enterprises survive.
If you love JD.COM, you should use JD.COM less often and support its opponents more!
This is the helplessness and deep expectation for JD.COM.
Finally, I want to tell JD.COM, whom I once trusted, that your messy third-party drug partners and your customer service staff who only know Tai Chi and mud should be completely rectified. The core of JD.COM is not "more" or "province", but "genuine licensed goods"; The value of JD.COM lies not in the logistics and warehousing all over the place, but in the trust of users. @ JD.COM Customer Service @ JD.COM Spokesperson @ JD.COM @ Beijing Drug Administration @ China Medical News @ China Consumers Association @ China Consumer News @ 123 15