Recently, I was invited to train leading cadres of State Grid Power Supply Company. The topic of the lecture is "details determine success or failure, and what determines details?" This is not so much a lecture as a kind of? Bidding? Because for the State Grid Power Supply Company, they want to pass? Lecture competitive demonstration? Decide who will hand over the next State Grid team culture construction project.

We have read a lot of books, such as "details determine success or failure", all of which are from claims? The devil hides in the details? But many people just see the details, but they don't find the devil in the details! No? Demon? This soul, the so-called? Details? It's just a mirage.

Follow? The idea of staggered floors is that only the surface of staggered floors can find the essence. Details must be external manifestations, so what are the details? What determines the details?

? Details determine success or failure? It has become a popular word. I don't want to refute this sentence here. What are you going to say? Strategy decides success or failure? Slogan. Actually? Details determine success or failure? It is not an unquestionable absolute proposition, but this sentence only fully emphasizes the importance of details. Success or failure is often not determined by one factor. Many times, people don't know what determines success or failure. If you must say that success or failure is caused by? So so? Yes, and the hairstyle is too picky.

Here, let's admit the importance of details first, but what I want to ask is: What if? Details determine success or failure? So, what are the details of the decision? Even if you bring it up? Details determine success or failure? Wang Zhongqiu himself did not seem to delve into this point. However, this is a problem that cannot be ignored.

Because details are not determined by human factors such as carefulness, preciseness and seriousness, attention to details is not determined by one's personality. Fundamentally speaking, detail is a noble spirit.

Only those who pursue and adhere to the aristocratic spirit will work hard on the details. Germans pay attention to details, while Japanese pay attention to details because they solved the problem of food and clothing long ago. Have more time and energy to ponder the details.

China is not a careless nation by nature. Even though many jades and bronzes dating back thousands of years have been unearthed, we still admire their exquisite craftsmanship and complicated details. However, without exception, these were unearthed in the tombs of the nobles in the palace. The instruments used by ordinary people are still very rough. There is a familiar word in today's collectors:? Official kiln? . Generally speaking, the porcelain produced by the official kiln is very exquisite, because the products of the official kiln are all supplied to the royal aristocratic ruling class, so you can pursue exquisiteness at the expense of money and materials.

In this sense, the details do not come from personality, but from the aristocratic spirit behind economic conditions. People who live on the edge of food and clothing don't care about details. Those who care about details are rich idle aristocrats. Even the declining aristocrats, the spirit of detail has gone deep into their bones.

Like what? Those five? . Five Years is a novel by Mr. Deng Youmei, which describes the five-year life of the declining Qing dynasty nobles. Don't pour the donkey? This story. The big five are not behind? The poor are still concerned about poverty. Don't eat when you are older, and it's hard to swallow pickles when they are thick. Once in a while, he would divide the meat into two halves and fry a small dish of minced meat with sesame cake according to the imitation of food. After Grandma Yun redeemed his clothes with her own money, he resumed the ostentation and extravagance of changing clothes three times a day. Tell grandma Yun to wash it again and iron it again. Slightly uneven, he frowned and said, "It's like something chewed in a cow's mouth. How can people wear it? " ?

This is the detail and aristocratic spirit. Ordinary people don't care about the size of steamed bread, the thickness of pickles and the smoothness of clothes. Just eat something.

Now many organizations and enterprises are beginning to pay attention to details, but many people don't know that details don't come from carefulness, but from the aristocratic spirit after food and clothing. Careful results are fewer mistakes, and it is difficult to pay attention to and design all the details in advance.

Leave me here? Dragon? Quote some words, because these words about the Shanghai subway are relished in books such as Details Decide Success or Failure:

Shanghai Metro 1 Line was designed by Germans, and it looks nothing special. It was not until China's own Line 2 was put into operation that I discovered that so many details had been ignored by Line 2. As a result, the operating cost of Line 2 is much higher than that of Line 1, and it seems that it has not yet reached the break-even point. Now, in the second row, I list the neglected details I know for your reference.

1。 Every outdoor exit of the tertiary subway 1 line is not flush with the ground. To enter the subway entrance, you must step on three steps and then get down to the subway station. Don't underestimate these three steps, which can prevent rainwater from flowing backwards in rainy days, thus reducing the flood control pressure of the subway. In fact, the flood control facilities of line 1 have almost never been used. In contrast, Metro Line 2 was flooded in rainy days.

2。 Turn around. Every exit of the subway 1 line will turn a corner and will not go directly outside, but Line 2 obviously didn't notice this. This turn greatly reduces the heat exchange between the subway platform and the outside world, thus reducing the pressure of air conditioning, making the electricity bill of 1 line much less than that of Line 2.

3。 The outermost side of the ground decoration line 1 platform is decorated with metal, one side is embedded with black marble, and the same color floor tiles are laid inside. This kind of decoration gives passengers a psychological hint that everyone will subconsciously stand within the scope of floor tiles and keep a distance of about 50 cm from the subway to ensure the safety of passengers. The floor of Line 2 is paved with the same color tiles, which will be too close to the track if you are not careful, making the subway company have to arrange special personnel to remind passengers.

4。 Platform width 1 Line 1 is wider, which makes getting on and off more convenient, while Line 2 is narrower, especially the stairs between the first and second floors are narrower. At rush hour, it is very crowded. The narrow platform also makes it difficult for passengers to see the opposite stop sign and easily miss the stop. This makes Line 2 redecorate all the columns, making the columns of each platform different, which is convenient for passengers to identify. But at the same time, Line 2 also lost its advertising revenue on the pillars.

5。 The platform door is designed for the small gap subway 1 line. When the subway arrives at the station, the subway gate and the platform door will be aligned and opened at the same time. When there is no subway, the platform doors are closed. This further conserves the heat of the platform and saves electricity. At the same time, it also ensures the safety of passengers, so that passengers can not jump off the platform. However, in actual operation, the platform door is not installed, but the guide rail of the door can still be seen on the platform, and there is a gap at every place facing the door.

6。 Stairs and columns on platforms of other subways 1 lines are basically the same, which greatly reduces the drawing cost during design. The lighting level of cars imported from Germany has been accurately measured. When there is nothing hanging on the car wall, its brightness is quite comfortable. At present, due to a large number of advertisements posted, the lights in the carriage are dim. There are so many details to be mastered in a small subway. How about learning and introducing a system? How many details need to be mastered, and how many people really try to study and think about these details?

It is not difficult to see that all the details mentioned above cannot be meticulous, serious and rigorous. Because these details need to be considered in advance, only out of humanistic and people-oriented thinking can we think of these? Details? . In other words, this is no longer? Details? The problem is the expression of a far-sighted strategic spirit in the details. It's a pity that many people only affirm the details themselves, but don't go back to the reasons for these details.

Think about it. Trees? It's important, but goodbye? Lin? It is also worthy of attention. Use? Dislocation? Think. Think? Details? Problems, it is easier to see the essence behind the details.

In fact, why are there so many problems in the subway designed by China people themselves? It is because we think that the subway can run, and regard the flow as the root of the problem, without considering that talent is the goal.

This is typical? Just eat and wear warm clothes. On the other hand, we have never had the experience of building a subway. Who can predict all the problems before the first attempt?

So it's not a superficial detail.

In fact, many examples can show that the details are not a careful question, but a question of social development. Only by staying away from food and clothing can we be well-off, only from? Developing? Orientation? Developed? Only when everyone aims at human value can details be fully noticed. Because all the details are fundamentally a manifestation of humanized thinking.

Of course, some details need careful attention, such as embroidery and proofreading. But, do you really want to play it? Details? Upgrade to? Decide success or failure? At the level, it is not enough to be careful.

Finally, to be extreme, right? Details? Make a misplaced interpretation: the antonym of details is not carelessness, but poverty. The state of poverty can only produce the thinking of food and clothing. Only by truly respecting people's needs and releasing everyone from poverty and food and clothing can we truly realize the so-called? * * * With money? Treat everyone as a nobleman, and this humanized state will really produce details.

The following two pictures, one is the bathroom of China Home Inn, and the other is the bathroom of a luxury five-star hotel in Las Vegas, USA.

Did you see any details from the inside? Why is the accommodation fee for one family RMB 150, while that for the other family USD 1500?

What details determine such a huge price gap?

Five years ago, I visited the United States and stayed in this hotel in Las Vegas. At that time, I was very indignant at the high cost: I felt that the American devils were really bullying people. What can this do? It's too expensive.

It was winter, and I took a bath in the bathtub at night. After taking a shower, I came out of the bathtub and reached for a bath towel to wipe my body. When my hand grabbed the bath towel, I immediately took it: I am willing to charge any money from my hotel, even if it is so expensive. Kill me? , I also recognize, I also want to be slaughtered.

Why?

Because the big bath towel is actually hot.

Apart from the so-called luxury and exquisiteness, few people know that this bathroom is the largest? Details? Reflected in: stainless steel towel rack is electrically heated.

That is to say, this electric towel rack will bake the towel on it into a warm state, so how warm is it when guests come out of the bathtub full of water droplets after taking a shower?

Maybe for an express hotel, if you ask the waiter: Why isn't the towel hot?

He will be surprised: huh? Is the towel still hot? What is cold or hot? It's good to have towels. You have a lot of questions!

Because for an ordinary hotel waiter, he will never realize that guests still have such needs. Because the poor will not realize the details beyond their living standards and concepts! Because he has never seen the life of a nobleman.

Therefore, it is not care that determines the details, but the realm, pattern and concept.

Details are reflected in respect for people, and only a truly aristocratic and humanized way of thinking can really have details. I have never been respected as an aristocrat. How can I know that I should respect others as an aristocrat?

Because in the poor world (whether spiritual or material), there are never details! A poor man, no matter how careful, will not notice the exquisiteness in the palace.

Furthermore, for most of us, the contest between realistic details is the contest between ideas and responsibilities, and the contest between these ideas and responsibilities comes from the contest between psychological expectations.

What you do exceeds the psychological expectation of the other party, and the other party will think that you have details? Wow, you thought of this! If you don't meet the expectations of the other party, the other party will think that you have no details, which is why many companies put a piece of waste paper on the floor of the corridor during the interview to see which candidate will pick it up voluntarily. In fact, this is a test of psychological expectation. I won't admit you if you can't reach me.

Therefore, if you want to impress people with details, you must go beyond each other's psychological expectations, think more, remind yourself more, consider in advance where the other person's psychological expectations are, whether you can try to go beyond each other's psychological expectations at a certain point, and think of things that the other person did not expect, so that the other person is surprised. Only in this way can your details determine your success or failure in the eyes of the other party!

The above is just a small lecture? Details? It is precisely because our concept, consciousness and consideration completely broke through the psychological expectation of the leaders of State Grid that the other party made a decision on the spot and let us win the bid for its planned project in team culture construction.

If you find it inspiring, please share it with more people.

Sharing is the most valuable waste of Internet thinking! Only the rich are willing to splurge. If you spend more, you will become rich. This is how it became. Rich people? This one? Details? Behind? Demon? .

The poor haggle over every ounce, and the rich share it everywhere.

Haggle over every ounce, and finally only get two pounds; Share everywhere, and finally win the world! ;