Automobile maintenance service is a technical service activity to meet the needs of vehicle owners to ensure the technical state (productivity) and maintain the use value (consumption) of vehicles. The function is: to meet the demand of automobile consumption; Has multiple social benefits; Enhance the competitiveness of manufacturers.
service promise
1, providing users with comprehensive and high-quality service is the service slogan, serving users wholeheartedly, and conscientiously implementing the regulations of the superior on motor vehicle maintenance management, with low price and high quality.
2. Carefully check and record the vehicles maintained by users, listen to the user's fault problems, fill in the maintenance items, make an estimate sheet, and the user signs it for approval.
3, in the process of maintenance, found it necessary to increase the maintenance items, timely contact with users, explain the situation, get the user's reply before construction, give warm and patient explanation to users.
4, for the maintenance of vehicles, to ensure the quality, timely delivery, establish the urgent needs of users, the implementation of 24-hour service, to solve problems for users, equipped with emergency rescue vehicles.
5. Factory maintenance vehicle? Follow-up service shall be implemented according to the quality warranty period stipulated by the state and the project warranty period.
6. For vehicles that need to buy spare parts for maintenance, ensure that they can take the initiative to give detailed answers to the owners on issues such as price, origin and quality of the spare parts factory, and then seek the opinions of the owners for processing.