Summary of the work of community convenience service center. We need to write a summary of our work in the community convenience service center, which is not easy. Next, I will take you to know about the relevant contents of the work summary of the community convenience service center.
Work summary of community convenience service center 1 1
In order to fully implement Scientific Outlook on Development, improve the service level of community convenience and benefit service centers, and enhance the service capacity of grassroots organizations. Our community adheres to the principle of facilitating the people and benefiting the people, adapts measures to local conditions, sets out from reality, integrates all kinds of resources, promotes the improvement of grassroots public services and social management capabilities, gives full play to the role of party organizations, and better meets the needs of the masses. Provide quality and convenient services for the masses.
On the one hand, the community has set up a convenience service organization, and the person in charge is the main person in charge of the community, who is specifically responsible for the daily management, supervision, assessment and overall coordination of the convenience service organization.
On the other hand, according to the actual situation and the wishes and needs of community residents, our community actively builds a community party building model with its own characteristics, and builds a characteristic party building to serve the majority of residents. Take the party building work as the leader, serve the masses as the center, and take the satisfaction of the masses as the standard, reform all kinds of community management and improve the community service function. Pay attention to cultural construction and sports construction. With the goal of creating a cultural community, culture promotes harmony and the relationship between the party and the masses. With cultural activities as the carrier, the relationship between party member and the masses has been brought closer through various activities.
At the same time, through voluntary service, service commitment, party member pairing assistance, party member maintaining stability, resolving contradictions and other activities, we will guide grassroots party organizations and party member to practice their purpose and selfless dedication, actively serve community residents, promote scientific and harmonious development, and achieve the goal of striving for Excellence.
For low-income families in the area, on the one hand, our community sympathizes with low-income families on holidays, on the other hand, it sets up public welfare posts in community security patrol, family planning, public welfare labor and cultural propaganda, and sends low-income people to participate in community work, so that they can play an active role in community construction. Usually, community workers will visit low-income families regularly to learn about their actual difficulties and needs, keep abreast of their income changes, and ensure timely increase, decrease and suspension of subsistence allowances.
For services for the disabled, on the one hand, our community workers actively help eligible disabled people to apply for urban subsistence allowances and solve the daily basic life of their families. On the other hand, the community provides them with free consultation services on the Law on the Protection of Disabled Persons, and actively publicizes relevant laws, regulations and preferential policies to them.
With the trend of population aging, the number of elderly people in our jurisdiction is also increasing year by year. How to provide quality and convenient services for the elderly is also an important part of our community work. Guangming community uses community resources, such as table tennis room, community activity room, reading room and other activity rooms to carry out various cultural and sports activities beneficial to the health of the elderly. It has been praised by the majority of elderly residents.
For empty nesters, community workers are responsible for the elderly in their own bags, actively communicate with them in household surveys, understand their needs, and truly provide action, medical care, education, study, health and happiness for the elderly. A series of old-age care services carried out by the community have improved the quality of life of the elderly in the jurisdiction and actively helped them enjoy their old age.
In order to cooperate with the creation of urban sanitation, our community took advantage of the opportunity of sanitation creation to eliminate the influence and destruction of street advertisements on the city appearance and environment and restore the clean and tidy appearance of the city. We also use the monthly public welfare labor time of low-income households to clean the health in the jurisdiction.
In short, under the guidance of the Municipal Party Committee, the Municipal Government, the District Party Committee and the District Government, and with the leadership and support of the Shuang Shan Street Party Working Committee and Office, the community has made some achievements in creating a service-oriented community through hard work. In the future, according to the requirements of governments at all levels, we will strive to meet the needs of residents and build our bright community into a new harmonious service-oriented community with more developed economy, more sound democracy, more advanced science and education, more prosperous culture, more harmonious society and more affluent people's lives.
the second
Over the past year, under the correct leadership of the town government, XX Community has thoroughly implemented the "Theory of Three Represents" thought, adhered to the people-oriented principle, fully implemented the Scientific Outlook on Development, vigorously improved work efficiency, changed its ruling concept with the goal of "serving the people and staying at home at zero distance", strengthened mechanism innovation, actively promoted the whole-process agency system for serving the people, made great efforts to build a service mechanism for the people, facilitating the people, benefiting the people and benefiting the people, and carefully created a "green" service for the people. Up to now, * * * has received more than 800 visits and consultations; 570 applications were accepted and 468 were settled, with a settlement rate of 97% and a satisfaction rate of 98.4%.
First, the whole party mobilized and the whole people participated to create a working atmosphere for serving the people.
(A) unified thinking, the formation of * * * knowledge.
Seriously organize and study the relevant documents and leadership speeches of the municipal party Committee and the street, understand and master the spiritual essence, and unify their thinking. Through in-depth study, everyone agrees that serving the people throughout the process is an effective way to improve the efficiency of government affairs, lower the threshold of government services and do a good job in serving the people. It is also a new measure to improve the government's execution and promote efficiency. It is an effective carrier to change the work style of cadres and close the relationship between the party and the masses. Focus on the construction of community networks and convenience service halls, and promote all work in by going up one flight of stairs.
(2) Strengthen leadership and improve organization.
Established a working mechanism of "party and government leading, departmental linkage and * * * joint participation". First, a leading group for serving the people was established, with the secretary as the team leader and the heads of six stations and two offices. Set up a convenient service hall to form a working pattern of * * * management. The second is to transform and improve the convenience service hall to provide a first-class service environment for the masses. The investment is 65,438+100,000 yuan, and it is equipped with video monitoring equipment for serving the people. The hall is connected with the town government in work and business, which ensures the efficient operation of serving the people. The third is to set up agents, unify the layout and set up public columns and other facilities. Strengthen business training and become an "expert" serving the people.
(3) Publicity and mobilization, and participation of the whole people.
We made the guide, work content, work flow, supervision mode, public telephone, writing slogans, making "community echo wall" and other forms to let the cadres and the masses in party member know, support, care and participate in serving the people. Through extensive publicity and launching, the agency work of serving the people in the whole process is well known and deeply rooted in the hearts of the people, which has aroused the enthusiasm of party member cadres, improved efficiency and formed a good working atmosphere of serving the people. At present, 730 service cards and service instructions have been printed.
Second, highlight key points, innovate ideas, and improve the quality of serving the people.
In order to completely solve the problem of "difficult work" and facilitate the people to do things, we should start with improving the quality of service for the people, actively explore innovative work ideas, innovative service contents and innovative service means, do a good job in serving the people, do a good job in "two extensions" and "three extensions", shift the focus of service work down, move responsibility forward, and smooth the "green channel" for serving the people.
(1) Do a good job of "one link".
In the work, we should start with three links: acceptance, handling and reply, standardize the process, and establish a closed service system with vertical and horizontal connection and efficient operation. Vertically, the citizen's bid is accepted and registered by the agent first, and then sent to the agency of the community convenience service hall. After accepting the registration, the convenience service hall can handle it on the spot. If it cannot be handled on the spot, the organizer will complete it within the prescribed time limit and explain to the office staff the answer to the applicant. Matters subject to street-level examination and approval shall be examined and approved by the convenience service hall to the street. Horizontally, according to the internal business division, a closed-loop system of acceptance and handling with mutual coordination and supervision is established. The first is window acceptance. There is a reception desk at the entrance of the hall, which is responsible for accepting applications from the masses. The second is full-time agent. After accepting the application, the window organization will carefully register and issue a letter of commitment to inform the applicant of his rights and obligations, and promise the deadline for processing, and the applicant can wait for the result. The third is supervision. According to the nature of the work, the full-time agent will transfer the materials to the specific handlers of the relevant sites; Supervise the specific handlers to close the case quickly within the promised time.
(2) Strengthen the "two expansions".
The first is to expand the service content. In addition to the transactional examination and approval agency matters stipulated in the service guide, according to the needs of the masses, we should combine service for the people with service for the people and business, and increase services such as policy propaganda, employment information release, practical technology, mass visits, and conflict mediation, so as to develop from transactional agency to production-oriented and scientific-technological services and provide services for people's lives. Establish a system of visiting cadres, receiving people's feelings and working on the spot. According to the mechanism of "four knowledge, four cleanliness and four meetings", cadres visit people's feelings and provide agency services for mass affairs. The focus of work has shifted downward, and the mass petition has become a cadre's next visit, realizing that "the masses can't think of it." The second is to expand service methods. Window cadres are required to seriously study the content of serving the people, improve their professional work ability, understand the needs of the masses on the basis of doing their jobs well, help the masses solve problems, and provide all-round, convenient and efficient government services for the masses.
Third, strive to achieve practical results.
Create a new situation of serving the people. The whole process of serving the people involves a wide range, and the cadres and the masses are highly concerned. In order to ensure efficient and orderly operation and truly serve the masses, we have established and improved the "six systems" and gradually established a long-term mechanism for serving the people.
The first is the regular meeting system. Hold a joint office meeting of members once a month to inform the situation, summarize the achievements, find out the shortcomings, analyze the crux and solve the problems.
The second is the open system. In the work of the whole organ serving the people, all matters and procedures that need to be made public should be made public to facilitate the masses to handle affairs and implement supervision.
The third is the commitment system. Commitment time limit, charging standard, service attitude, service quality and commitment content. Accept supervision by the masses.
The fourth is the regulatory system. The undertaker should urge and supervise through the undertaker, and set up a report telephone number and suggestion box for the specific handler, accept the supervision of the society and the masses, and prevent and overcome the phenomenon of illegal agency and card-taking.
The fifth is the accountability system. The inspector team promptly investigated and dealt with violations of discipline and discipline in the process of agency, and held accountable.
The sixth is the evaluation system. Take the acceptance rate of application matters, the completion rate of agency matters, the fulfillment rate of commitment matters and the satisfaction rate of the masses as the important contents of cadre evaluation, carry out the "Top Ten Excellent Service Stars" selection activities in window agencies, and publicize outstanding agents with outstanding work performance and recognized by the masses; Those who make things difficult for the masses, don't do things, buck passing, and do things poorly will be dealt with severely once verified.
Through the establishment of a long-term mechanism for serving the people, it has effectively promoted the construction of communities and cadres, promoted the construction of harmonious communities, and achieved remarkable results. First, it is convenient for the masses to do things. In the past, the masses often had to go back and forth many times. "Running around, you criticize me and criticize many people" is both time-consuming and laborious. After the implementation of the system of serving the people on behalf of others, the masses only need to identify one door of the reception room and hand in complete materials, so they don't have to worry about the rest, which greatly facilitates the masses. Second, the work style of cadres has been changed. Through the unified acceptance of the window, the organic operation within the organs, and the whole process supervision, the change of cadres' work style is guaranteed from the mechanism, so that the phenomenon of "difficult to get in, ugly face, ugly words and difficult things" that existed in the past is completely eradicated, and cadres are encouraged to think about what the masses think and worry about the urgency of the masses, take the initiative to do good things and do practical things for the masses, and set up a "bridge between the cadres and the masses". The third is to promote social stability. The implementation of the whole-process agency system for serving the people and the shift of the focus of work have unblocked the channels of appeal, enabling the party Committee and government to grasp the ideological trends of grassroots people in the shortest time and within the largest scope, solve their concerns in time, resolve contradictions and promote social stability. The fourth is to optimize the economic development environment. The implementation of the whole-process agency system for serving the people has provided convenience for the masses to obtain rich information, engage in self-employment, go out to work and produce scientifically, and fully mobilized the enthusiasm of the masses to get rich and run a well-off life.
Work Summary of Community Convenience Service Center (2 articles) 1
Our county is a typical mountainous county, with scattered crowd gathering points, especially the high cost of farmers entering cities or towns. In addition, due to the depression of village-level collective economy, low treatment of village cadres and single service content, the original village-level convenience service center failed to play its due role. At present, the government vigorously advocates the construction of township convenience centers, and our county has also responded to the government's call to set up a public welfare service organization-convenience service center, which "does not ask for funds from the government, does not increase the burden on farmers, invests profits in charity, and dares to assume social responsibilities", so as to realize platform construction, resource sharing and channel sharing, reduce operating costs and relieve government funds and work pressure.
Since the establishment of the convenience service center, our relevant staff have also been trained and studied. After this training, I have a deeper understanding of this project, my sense of service has also been strengthened, and my attitude and determination to this position have also been strengthened.
First, adhere to the "three always" for the benefit of the people.
(A) to serve the people as the main line, and always establish a sense of service.
We should always take "improving service level and efficiency" and "civil affairs should not leave the village, and village affairs should not leave the township (town)" as the working criteria and objectives, go deep into the masses and understand what they are thinking, expecting and needing, do not put on airs and lose face, and adhere to "no holidays, all-weather working hours" and "face-to-face, zero-distance service" to do good for the people.
(two) to serve the people as the carrier, and always improve people's livelihood.
With the development of society and the improvement of living standards, people's demand for commercial services is growing, and their willingness to popularize information is growing. To this end, we should also strongly recommend the construction of rural informatization: create and popularize rural e-government, and establish a rural mutual information platform; Increase people's living security: help villagers build houses, care for the disadvantaged groups with minimum living security, and implement comprehensive environmental sanitation improvement. Put these tasks into practice and strive to improve people's livelihood.
(3) Take serving the people as the foundation and always do a good job in solving problems for the people.
Our convenience service center should create a new marketing concept of "service before business", put the daily needs of the people in the first place, be patient, caring and enthusiastic, effectively solve problems for the people, realize their desire for help, and set up a guarantee for their stable life.
Second, adhere to "serving the people" and be willing to contribute.
As a staff member who serves the people and keeps close contact with the people, I deeply realize that the people are our foundation and lifeline. We should always take serving the people as the purpose and motivation of our work and always put the interests of the people first. In my future work, I will continue to study, work hard and push myself, strictly adhere to the working principle of "serving the people and making profits for the people", persist in being integrated with the people, think about their thoughts, worry about their worries, help them solve their difficulties, and let them have no worries in life and work. I will resolutely resist the attitude of doing superficial work for personal interests and reputation, and put it into practice to serve the people with my ability and power.
the second
In 20xx, under the correct leadership of the town Party committee and government, and under the specific guidance of the county government service center, the convenience service center carried out the following work with the goal of changing functions, optimizing services, facilitating the masses and improving work efficiency:
First, obey the law and stick to your post.
The staff of the convenience service center act in strict accordance with the system, act impartially and never shirk. Village (community) convenience agencies handle daily affairs for the masses in strict accordance with the system requirements. Strict attendance system and strict work discipline. In the past six months, the county commission for discipline inspection has reported the administrative efficiency every month. There is no case that the door of our town convenience center is closed, the personnel are not on duty, and things unrelated to work are done during working hours.
The second is to strengthen learning and continuously improve service quality.
The staff of the convenience service center earnestly study the workflow and relevant laws and regulations, adhere to the responsibility system of first inquiry and time-limited completion system, listen to the opinions of the masses with an open mind, constantly improve relevant systems, constantly improve working methods, change work style, and continuously improve work quality and efficiency. For those who are emotional because of ignorance and misunderstanding, the staff actively explain and assist in handling the work. In the past six months, there has not been a quarrel between staff and the masses in the convenience service center, which has caused adverse effects.
Third, serve the people quickly.
Adhering to the purpose of being pragmatic for the people, convenient for the people and efficient, and taking the optimization of service as the core, it meets the needs of the masses conveniently and quickly. At present, there are four windows: family planning, labor insurance, construction management and civil affairs. After being stationed in the centralized office of the department, it is convenient for the masses to do things, and the masses are very satisfied and have a good response. The staff at each service window work hard and serve the people enthusiastically. In the past six months, the civil affairs window has accepted 23 mass consultations, reported 26 medical assistance people, completed 68 livelihood projects, and updated more than 20 households with five guarantees/kloc-0; The building management window received people's consultation to handle real estate licenses and house repair procedures for more than 30 times, and handled 22 real estate licenses; The labor insurance window received more than 20 people's consultations 120, more than 80 people's new rural insurance/kloc-0, and more than 2,300 people's new rural insurance certification; The family planning window received more than 70 consultations from the masses, handled 6 1 certificate of honor for parents of the only child, 62 certificates of maternity service, stamped with 300 administrative seals, and distributed more than 2,000 publicity materials.
Four, according to the county target assessment task seriously completed.
Every window completes the convenience service management evaluation system every month, and timely inputs statistical information into the "center" information management system, and takes the people who are ready to do things seriously and completes them. The completion rate and satisfaction rate reach 100%. In the past six months, the county target assessment of our town's convenience service center has been 100 every month.
Problems with verbs (abbreviation of verb)
The role of the window is limited, and sometimes a thing is not done thoroughly, which affects the mood of the people who handle affairs.
Due to the needs of our work, the AB post personnel are not on duty at individual windows, which leads to the vacancy of windows.
VI. Next Work Plan
The first is to strengthen the construction of the central team. Strengthen study, stick to their posts, and build a team that is enthusiastic about serving the masses and satisfying them. The second is to do a good job of publicity. Through various forms of publicity, let the masses know that the center is really good and convenient. Publicity materials of various departments are distributed in various windows to let people know more about relevant policies. The third is to do a good job in information submission and complete the information task.
Summary of the Work of Community Convenience Service Center 3 According to the requirements of building a standardized service-oriented government, with administration according to law, standardized service, honesty and high efficiency as the main line, the work of township government will be promoted from "focusing on affairs and management" to "focusing on industry and service". Through functional integration, we will set up a convenience service center to centrally accept and handle administrative examination and approval items and public services related to the people, making it a comprehensive platform for serving the people and developing public services.
I. Work progress and characteristics
(1) Improve the construction of the town convenience service center and extend the service chain.
Since the establishment of our town's convenience service center, there are currently nine normal working windows in the center, namely, special care for civil affairs, social labor security, agricultural medicine, agricultural insurance, all-in-one card, agriculture and forestry, water and soil, conflict mediation, family planning and public resources. And equipped with facilities and staff as required, formulate working system and implement "one-stop service", which can handle business and service matters on behalf of the masses and bring tangible convenience to the masses. 1-65438+February * * * handled 8857 items and 8843 items. It has created an excellent economy for the economic development and investment attraction of our town.
(two) actively carry out the activities of innovation and entrepreneurship service year to improve the level of scientific development.
In accordance with the unified deployment of the county party committee and under the guidance of the leading group for the year of innovation and entrepreneurship service, the center established the leading group for the year of innovation and entrepreneurship service, formulated the implementation plan, and carried out the activities of implementing and practicing Scientific Outlook on Development in a down-to-earth manner. Make a strict study plan, define the study content, take various forms and do a good job in study and training; The study and discussion of "further emancipating the mind and promoting innovation and entrepreneurship" has perfected the concept of innovation and entrepreneurship; Through various forms of practical activities, the concept of innovation and entrepreneurship has been enhanced, unity has been enhanced, team cohesion has been improved, and practical results have been achieved.
(3) Pay close attention to the efficiency construction of institutions and improve the service level.
Actively carry out the activities of organ efficiency construction, innovate working methods, and make the activities of central organ efficiency construction achieve practical results. The discipline management of hall work has been further strengthened, and the service attitude and service level of staff have been improved. Improve the system construction of the center, focusing on the implementation of the "three systems" of the first question responsibility system, the completion system and the accountability system.
(4) Strengthen internal management and strive for a first-class window image.
1. Strengthen study and improve policy level and professional quality. There is no progress without learning, and there is no development without learning. In order to improve the ideological and political quality, policy level and professional quality of the center staff, the center organized staff to study Theory of Three Represents theory, the spirit of the 17th Party Congress and the important documents of the county party committee and government in the form of centralized study and self-study, so as to continuously improve their ideological and political quality. Organize staff to use rest days to learn professional knowledge, constantly improve their professional quality, and focus on solving the problems existing in the project approval, unfamiliar legal basis and irregular service operation of window staff.
2. Strengthen work style construction and innovate management methods. Personnel management begins with attendance, starting from the time of going to work, getting off work and sitting. Through daily attendance and irregular inspection, temporary leave registration and strict leave application and cancellation system, the staff are effectively promoted to abide by various rules and regulations, and the window staff are guaranteed to be on duty during working hours.
3. Improve service means and improve service quality. Set up the "double service" work goal of "central staff serving the window and window staff serving the society", educate window staff, change their work style, enhance the concept of the masses, completely abandon the "yamen" style, and strive to create a "convenient, fast and efficient" service platform.
4. Strengthen on-site management and create a first-class window image. First, adhere to the general duty system, receive, coordinate and deal with all kinds of situations and problems on site in time; Second, the center manager insists on hall office, on-site office and window service to solve the problem in the bud; Third, pay special attention to the assessment and inspection of service standards, and insist on checking attendance and site conditions at least once a day.
In short, since this year, our town's convenience service has achieved certain results, which has played a good escort role for the overall economic and social development of the town. However, we are also clearly aware that there are still many shortcomings that need to be solved in the future work.
Second, the next step plan
(1) Do a good job in publicity. Township convenience service center is a real popular project. It should be widely publicized among the masses, and let them know that the center is really good and convenient by posting notices, distributing leaflets and organizing publicity.
(two) administration according to law, standardized operation. As the main body of work and responsibility, the township convenience service center determines the importance and particularity of its work, and also determines that it must take the lead in administration according to law. It is necessary to strictly enforce the administrative licensing law and strictly regulate job behavior, and it is absolutely impossible to replace the law with words and suppress the law with power. It is necessary to carry out regular and institutionalized administrative training according to law for all staff, and consciously think about problems and carry out work within the legal framework.
(3) Broaden the service field. Only by constantly expanding the service field and developing new services in areas related to people's production and life, economic development, agricultural science and technology, etc. Whether the township convenience center can establish the trust, dependence and support of the masses to the township convenience center. Township convenience centers should adhere to the hall window as a good service for the people who come to the center to handle affairs, and at the same time broaden the service fields, enrich the service forms, carry out on-site services and extend the service chain.
(4) Strengthen the construction of the central team. The staff of township convenience service centers should have two qualities: first, they should have a strong sense of purpose and dedication, truly put the interests of the masses first and do things for the masses in a down-to-earth manner; Second, we must have skilled business skills and be "multi-functional". Therefore, it is particularly important to do a good job in the education and training of the team. In the future, we should strengthen the purpose education, strengthen the business skills training, and realize multi-function in one post.
(5) Accelerate the construction of e-government. On the basis of promoting the openness of project management, strengthen the network construction and improve the office accessories management system and inquiry system. Seriously study and learn from the operation mode of other places, and further improve the software and hardware construction of the convenience service center.
In a word, after more than four years' operation, our town's convenience service center has further changed the style of government organs, facilitated people's work, promoted rural economic development and social harmony and stability, and achieved remarkable results. However, compared with advanced units, there is still a certain gap. In the future, we will further intensify our work, learn from the good economy, and truly build the convenience service center into a popular project to serve the people, a demonstration project to change functions, and a window project to attract investment, thus creating a new image of Enron.