Article 1 Self-inspection report on power supply service activities
According to the notice spirit of "Power Supply Service Publicity Month" held by county companies in 20xx, according to the requirements, our bureau earnestly and solidly carried out the seventh "Power Supply Service Publicity Month" in X. Through this activity, the power supply service level of our bureau was further improved, the service quality was improved, the service concept of employees was promoted, and a good customer image of power enterprises was established, which laid a good foundation for enterprises to achieve the goal of "two types and two types". First, carefully understand the theme and guiding ideology of the event, and carefully organize and arrange.
According to the spirit of the superior document, our hospital organized the staff to study and convey it seriously at the first time, and set up an activity leading group with the director as the team leader, the deputy director as the deputy team leader, and the managers and electricians in the responsible area as members, and organized the staff of the whole hospital to study the document seriously, understand the spirit, guiding ideology, theme and requirements of the activity, and made careful arrangements for the whole activity content in different periods. After studying, everyone unified their thoughts and made clear their work direction and tasks. At the same time, divide the tasks of each stage into people, clarify their respective responsibilities and tasks, formulate work standards and time limits, and unify assessment methods.
Second, "Serve with your heart and make actions more exciting than slogans."
Before 1 and x month 10, our hospital spent three nights (19:00-22:00), which were divided into three groups, with the director, technical safety officer, and 10KV specialist in charge of each station. First, 42 sets were measured during the peak period. Second, while it is dark at night, the pile head, hardware fittings, equipment joints and distribution cabinet contacts of the distribution transformer are inspected and registered; The third is to register the measured data and inspection results in detail, laying a good foundation for the next three-phase load balance adjustment and spring safety elimination; Fourthly, the Lvjiaqiao Comprehensive Substation in Yangcun and Beicun Comprehensive Substation in Beizhaizi County, which urgently need to increase the capacity of distribution transformers, have been completed, and the capacity has been increased and new distribution transformers have been added. Fifth, the layout, investigation and location of Koucun and Liu Jiahe of overload distribution transformer are carried out; At the same time, the three-phase load imbalance is greater than 15%, and it is planned to be gradually adjusted in place from April to June.
2. Comrade Zhang Zhezhong, the technical safety officer, together with Yang Jiping, a 10KV professional household, and the heads of various substations, conducted a comprehensive inspection of the high and low voltage fuses of distribution transformers within the jurisdiction of the whole station, and replaced them in time if the fuses did not match or other substitutes did not meet the requirements, and * * * replaced the 65438+7.5A3, 10A 13 high voltage fuses. 6 Low voltage RTO400A6 and 200A8.
3. On August 8th and 9th, organized by the factory director, assisted by Yang Jiping, Li and Ji Jianbin, a comprehensive "physical examination" was conducted in five aspects, including safety management, equipment operation status, power supply lines, metering devices and power supply contracts, in seven enterprises, including Zhougongmiao Management Committee, key customer units, rubber hose factory and water supply company. Register the hidden dangers and defects found in the inspection one by one, and guide customers to eliminate defects and rectify and repair them in time. For enterprises without technical strength, the institute sent professionals to assist in handling them, which eliminated hidden dangers and laid a solid foundation for safe production of enterprises.
Third, increase publicity, warm service and visit customers.
1. According to the spirit of the document, we hung a banner in front of the firm "Serve with heart, make actions more exciting than slogans" to publicize the theme of the event and show the good features of the company's grassroots window units.
2. Since March, only one telephone number "96789" has been used, and all employees are required to publish only one telephone number to guide customers to dial 96789, so that customers can supervise our work at any time. Through publicity, the customer awareness rate has been greatly improved.
Article 2 Self-inspection report on power supply service activities
Go deep into the power supply business window, make unannounced visits to towns and villages and evaluate their satisfaction. Entrust social investigation institutions (third parties) to evaluate customer satisfaction and comprehensively analyze service quality. Through this series of visits, unannounced visits, satisfaction evaluation and forum solicitation activities, the problems existing in quality service and work style construction are sorted out, carefully analyzed and corresponding rectification measures are taken. By conscientiously implementing the "Ten Articles", publicizing customer complaint telephone numbers, holding regular customer symposiums and other forms, the outstanding problems in civilized words and deeds, service quality, electricity charges, environmental sanitation and other aspects in the industry have been effectively solved, and the corporate image of our bureau has been continuously improved in the eyes of customers. Through the distribution of evaluation forms, customers were investigated, and 2365 questionnaires were distributed and 2346 were recovered. According to statistics, the customer satisfaction rate is over 98%. At the same time, the hot issues such as the adjustment of lamp power ratio, which are strongly reflected by the masses, are tracked and supervised by the * * department to urge the power supply station to rectify * households within a time limit. Sincere service to ensure orderly use of electricity.
Our bureau has taken various measures to ensure power supply by all means, solicited the opinions of relevant government departments many times when formulating an orderly power consumption plan, and the power department took the lead in organizing all sectors of society and typical important customers to discuss and demonstrate the orderly power consumption plan, fully listened to the suggestions and opinions of all sectors of society, and worked out a more scientific and orderly power consumption plan. During the publicity month, the leaders of our bureau and relevant functional departments visited key customers four times to find out whether there are any problems in the customer's electricity consumption plan and whether there are any good suggestions. In view of the special production characteristics and delivery requirements of product enterprises, the power supply scheme has been properly adjusted, which embodies the characteristics of personalized power service and has been affirmed by government departments and praised by customers. During the publicity month, * * * plans to eliminate potential safety hazards and adjust the power supply scheme *.
Expand customer service functions.
Through telephone service, fax service and other forms, we strive to realize the service functions of customer electricity business inquiry, power outage repair, electricity business inquiry, power business acceptance, customer complaints and suggestions, arrears reminder and information notification, power outage notification, customer return visit, satisfaction survey and so on, showing a relatively complete, efficient and fast response service system, which has won unanimous praise from customers. Customers handling new clothes, capacity expansion and switching to electricity should be accepted by one phone from the business hall. It takes no more than * minutes to handle customer charging business and no more than * minutes to handle power consumption business. The service phone will go off-hook and talk within * tone. Strictly implement the duty system, provide 24-hour power outage repair service, arrive at the fault site in strict accordance with Article 10, and announce the power outage situation of planned maintenance of power supply facilities to the public within 7 days.
Build a strong power grid to ensure power supply.
Article 3 Self-inspection report on power supply service activities
According to the notification requirements of the Commission for Discipline Inspection of the superior power supply company on carrying out the publicity and education activities of the party's work style and clean government, the Commission for Discipline Inspection of the company combined with the actual situation of the company, formulated a detailed activity plan around the construction of the party's work style and clean government and the focus of anti-corruption, and comprehensively carried out the publicity and education month activities of the party's work style and clean government. Focusing on grasping key objects, highlighting key contents, strengthening internal quality, cultivating external image and improving working methods, the activities set off a monthly peak of education and publicity on party style and clean government with learning as the main content, reading knowledge, warning education and strengthening prevention, which played a very good role in promoting our company to complete various tasks. First, carefully arrange the organization to ensure the effectiveness of the education month activities.
This year is the publicity and education year of the company's party style and clean government. In order to make this publicity and education effective, the company set up a leading group for the publicity and education of party style and clean government in time, held a special meeting to study and deploy publicity and education activities, and designated X as the publicity and education month of the company's party style and clean government. The Opinions of XX Power Supply Company on Carrying out the Sixth Publicity and Education Month of Party Style and Clean Government were issued, which made careful arrangements for the activities, defined the specific requirements of the activities, and promptly forwarded them to all grass-roots units and party branches, clearly requiring them to seriously organize and implement them according to the opinions, and incorporated this activity into the assessment content of the responsibility target of party style and clean government construction in 20xx.
Second, educational activities are rich in content and diverse in forms.
Our company takes "judging, listening, speaking and giving" as the main content, and "seven ones" as the carrier, that is, giving a book, running a publicity column, taking a clean government class, organizing a visit to "building an enterprise", organizing a knowledge answer, writing a learning experience and organizing a "red revolution education" activity. Starting from x month,
1, give a book. During the activity month, the "Legal Reading Book on Prevention of Duty Crimes" will be presented to the middle-level and above cadres of the company, so as to raise the awareness of party member cadres on prevention of duty crimes and make them know, understand and abide by the law. Through study, we can achieve the purpose of learning sincerity, respecting sincerity and keeping sincerity, and improve the political quality of party member cadres.
2. Set up a publicity column. The company held a publicity column with the theme of anti-corruption and anti-commercial bribery. Regulations on Supervision within the Party of China and Regulations on Disciplinary Actions within the Party of China; Ren Changxia and Liu Yuru's advanced deeds; Confessions of Li Zhen, a big corrupt official ... The combination of positive education and negative warning can educate party member cadres to learn from them, strengthen their faith, and fight corruption and promote honesty.
3. Take a clean government class. The company specially invited XX, secretary of the Discipline Inspection Commission of the superior company, to give a lecture on clean government to the middle-level cadres of the company. The content is closely combined with the practice of the company's party style and clean government building and anti-corruption work, and every party member cadre is required to be self-disciplined, self-respecting, self-conscious and self-vigilant.
4 to carry out the "inspection of enterprise construction" visit activities. Take the form of going out and inviting in, keep timely communication with local procuratorial organs and local disciplinary committees, build a benign and interactive working platform, and escort the reform and development of enterprises.
5, organize a month of publicity and education activities on party style and clean government to answer questions. The questionnaire covers xx's speech at the seventh meeting of the Commission for Discipline Inspection of the Central Committee of the Communist Party of China, Regulations on Inner-Party Supervision of China * * * *, Regulations on Disciplinary Actions of China * * * Production Party, and Several Provisions on the Integrity of Leaders of State-owned Enterprises. Through this answer, the understanding of relevant policies was deepened, the discussion was close to reality, and the cadres in party member had a place to integrate theory with practice.
6. Write a learning experience. The company requires middle-level and above cadres to combine their own work practice, leading cadres' work style construction and anti-corruption warning education, sum up their study results, sum up their work experience, carefully write their experiences, improve their theoretical level and strengthen their guidance on practical work.
7. Organize a "Red Revolution Education" activity. On May 17, Secretary of the Discipline Inspection Commission ×× led the company's middle-level and above cadres to Shaoshan, an old revolutionary base area, to receive red education, listen to the revolutionary history and review the pledge of joining the Party. Through this education, the patriotic fighting spirit and work enthusiasm of leading cadres in party member have been further stimulated, and they are determined to cherish today, work hard and live up to the revolutionary martyrs who gave their lives for China.
Third, conscientiously sum up and pay attention to implementation, and the education month has achieved initial results.
Through the "Sixth Publicity and Education Month of Party Style and Clean Government", party member cadres have strengthened their awareness of party discipline and state law, and strengthened their consciousness of establishing a correct view of power, status and interests, with remarkable results.
Through concentrated study, the majority of cadres in party member have realized the importance of carrying out publicity and education month on party style and clean government. Leading cadres in party member took the initiative to take the lead, and employees participated extensively, which enhanced the appeal and penetration of education. The publicity and education are strong, and the warning function is strong, which has achieved obvious educational effects and effectively promoted the in-depth development of the company's party style and clean government construction.