Summary is a kind of written material to review and analyze the study, work or completion of a certain stage afterwards. It is a good way to increase talents. So review well and write a summary. So do you really know how to write a summary? The following is my personal summary of the property front desk at the end of the year for your reference, hoping to help friends in need.

Personal summary of the property front desk at the end of the year is 1. It's been more than x months, and I can remember everything about working here. It's really not easy for me to know nothing from the beginning and now I can handle some emergencies by myself!

In the early stage of coming here, I didn't understand the front desk work well, so I always made mistakes in my work and there were always many problems. There is nothing wrong with having a problem. The mistake is that you can't analyze the problem! Time goes by day, from not knowing what to do at first to taking the initiative to find something for others. This is my own progress, but also the progress of my life! I was right to come here. There are many choices in life. How to make the right choice, in fact, you only need to understand what you want this time, which gives me the opportunity to practice my eloquence and let me know how to communicate well with others.

During my work here, I learned what procedures I need to go through to close the house and what to pay attention to in the process of closing the house. This is all a kind of learning! The receptionist at the front desk is actually very trained. For me, a careless person, I really got a good exercise. Although there are still many problems in filing forms at the front desk, I have made great progress compared with the previous one. I want to pursue better and make better achievements, which is what the company needs us-all employees to do!

Our supervisor always tells us that going to work is not about how much money we need, but about finding a sense of belonging and honor in our work!

X weeks after I came, the supervisor asked us to start urging the property fee. I met the owner of Building 2 by chance. He kept asking me about the real estate license. At work, I always remember that every action I do now is to prepare for my future work. Although I was not very clear about handling the real estate license at first, I took the trouble to help him ask many places and try my best to let her know more about handling the real estate license! Later, she came to us and paid the property fee for X years at once. Although it is only -X yuan, it is only natural to pay the property management fee, but I still think it is an affirmation of my work, and we have found a sense of honor here!

The above is what I have learned during this time. I can't just go out to work and study, but also need to create value for the company. Although I came to the service center in 20xx, I voluntarily promised the following points to further improve my quality and business level:

1. Wear work clothes according to company requirements. Work clothes should be neat and tidy, and work cards should be worn at work.

2. When answering the owner's phone, ring within 3 rings, pick up the phone and report clearly: "Hello, this is the property. What can I do for you? " Listen carefully to the reason why the other party called. If you have anything to say or ask, write it down one by one and try to reply in detail. After the call, say to the owner in a calm tone, "Thank you, goodbye!" "

3. When calling the owner, after answering the phone, take the initiative to greet the other party, "Hello, this is the property", use honorifics, confirm the room number and the caller's name, explain clearly what to do, and say "thank you, goodbye" after the call.

4. The owner went to the service center for help or complaint, stood up when he entered the door, and greeted the owner with a smile: "Hello, what can I do for you?" Listen carefully and patiently to the problems mentioned by the owner, register completely without omission, and deal with them in time to ensure the return visit rate of 100%. When the master left, he stood up and said, take your time and come again! "

If you can't voluntarily do the following punishment according to the above, you will be fined 100 yuan, clean the whole corridor and use the off-duty time!

The personal summary of the property front desk at the end of 2 years flies, and the Chinese New Year is coming soon. In the next 20xx years, with the care and enthusiastic help of company leaders and colleagues, I successfully completed the corresponding work of reception at the front desk. Now, let's sum up our work in 20xx.

First, the basic content of the front desk work.

The work at the front desk is a post that requires patience and responsibility, and a warm and positive working attitude is very important. At work, in strict accordance with the company's requirements, tooling posts, facial features. Treat every owner warmly and guide them to the relevant office. It provides convenience for both the company and the owner. When answering the phone, listen patiently to the host's inquiry and try to make corresponding answers.

Second, the experience and lessons of the front desk work.

Before working in xx property, although I had the experience of reception at the front desk, I still need to study and work hard. For example, in terms of comprehensive quality, the sense of responsibility and professionalism need to be further improved and the service concept needs to be further deepened. At work, I learned how to communicate better and how to be pragmatic and enterprising.

Third, the property reception work summary

The reason why the front desk is called "front desk" is that, before doing this job well, we must first have a correct understanding of this position, so as to better exert our potential, do it well and improve it. I don't think the front desk can be understood literally. It is just the facade of the company. As long as the appearance is beautifully decorated, it ignores its internal essence. This is precisely the most important thing. As the most intuitive embodiment of the company's overall image, the receptionist will leave a deep impression on callers and visitors, and their impression is not only on the receptionist, but also on the company as a whole, so the receptionist plays a very important role in the work process.

1. Front desk internship can help new employees quickly understand the internal organizational structure of the company and strengthen their understanding of the new and old owners of the company. As a receptionist, I think the receptionist should pay more attention to listening, thinking and reading when dealing with this information, because only in this way can she respond quickly when she receives a certain information. For example, when listening more, pay attention to whether there are colleagues talking on the phone in the office. When a phone call comes in to find this colleague, we can quickly convey this information to the other party and make reasonable treatment according to the urgency of the matter. In thinking more, we should pay attention to the information we have observed and heard, and think more about handling the caller's information within a scale. ; In reading more books, we should always pay attention to the flow of people within the company.

2. The customers at the front desk are complex and diverse, ranging from company bosses and important owners to water couriers and cleaners, but there is only one marketing method for these different owners, and that is direct sales. Therefore, in the process of work, the front desk staff must pay attention to their words and deeds, because every detail they do represents the image of the company, so we should treat every owner seriously and serve the owner with the same enthusiasm and thoughtful service, so that the owner can leave a beautiful and deep impression on himself and the company. In this process, I think it is very important to treat each other equally, because in the process of work, especially in the process of telephone or communication with the owner, it is difficult to distinguish the identity of the other party at the first time. Therefore, only by maintaining a warm and positive attitude and thoughtful service can we treat every owner perfectly and let both parties enjoy happiness in communication.

The work at the front desk is very complicated. In these miscellaneous work processes, you should be good at summing up, be diligent in thinking, gradually improve yourself in the process of continuous learning, and gradually program and integrate these complex things. It's easy to correct your mishandling in time and try not to make the same mistake again. In fact, these things are easy to say, but it is not easy to really do this in practical work. Therefore, in the process of follow-up work, we should also pay attention to follow up ourselves. When doing a lot of things, we should consider the problem from the other side's point of view and try our best to satisfy our customers!

In the new year, I will abide by my duties, constantly improve myself, study hard in my daily work, learn from each other's strengths, earnestly complete the work arranged by the leaders, and live up to the expectations of the owners and leaders!

Personal summary of the property front desk at the end of the year 3 Today, I have changed from an ignorant student to an employee with job responsibilities, and the customer service work has changed from unfamiliar to familiar. I used to think that customer service was simple, monotonous and even boring, but I just answered the phone and took notes. In fact, to become a qualified property customer service staff, you need to have relevant professional knowledge, master certain work skills, and have a high sense of consciousness and responsibility, otherwise you will make mistakes and dereliction of duty in your work. Looking back on this year's front desk customer service work, there are gains and losses. Let me briefly summarize as follows:

First, the main responsibilities of the front desk customer service

Warmly receive the visiting owners and actively solve the difficulties for the owners. Answer the owner's phone, be patient, record the owner's complaints and service matters, coordinate the handling results, and give timely feedback and pay a return visit to the owner. According to the different maintenance contents, actively dispatch workers to solve the problem in the shortest time. At the same time, pay a return visit in time according to the completion of the repair report. Check the sign-in of all departments every morning. Check the sanitary conditions in the hospital and corridor, and notify the cleaning staff to clean up the unqualified ones in time. Warehouse management: timely register receiving and warehousing items. Collect the utilities and property fees of the store. Collect customers' opinions and suggestions on the property management process, and constantly improve the service quality and service level of residential property management.

Second, work experience

The service attitude must be good. When you meet your host in the yard, you should take the initiative to say hello. If you help him open the door and move things, the host can trust us more. We must have the initiative, have a pair of eyes that will find problems, patrol the community yard every day, and solve problems in time when they are found. Don't wait for the master to come, we don't know what's going on yet, so we should be a prophet of everything.

Third, the work plan for next year

Strengthen the study of basic knowledge of property management, improve customer service skills and psychology, and improve customer service reception details. Further improve your personality, improve your patience with work, strengthen your sense of responsibility, and cultivate your enthusiasm for work; Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

As a member of the company, I will abide by my duties next year, constantly improve myself, study hard in my daily work, learn from each other's strengths and earnestly complete the work arranged by the leaders!

Personal summary of property front desk at the end of the year 4. The busy 20xx year is coming to an end. Looking back on the work of the customer service department in the past year, I was deeply touched. Over the past year, with the care and support of leaders at all levels of the company and the active efforts of all employees in the customer service department, the customer service department has gradually matured in the process of discovery, solution and summary, and achieved certain results.

First, improve the service quality and standardize the front desk service.

Since our department put forward the working policy of "first inquiry responsibility system" in xx, 20xx has been a year of comprehensive implementation of this policy. No matter what problems you encounter in your daily work, you can be responsible for the end without shirking. Whether it belongs to this position or not, we must follow up and implement it, ensure the continuity of all the work of the company, make the work in a benign state, and greatly improve our work efficiency and service quality. According to records and statistics, since the beginning of this year, the front desk has received more than 26,000 calls and received more than 0/0300 maintenance, including more than 7,000 daily maintenance by the owner and more than 3,300 maintenance by the company. Telephone calls averaged over 70 times a day, visits averaged over 30 times a day, and return visits averaged over 20 times a day.

While implementing the policy of "first inquiry responsibility system", we trained the front desk in July. Mainly aimed at the front desk service specification, the front desk service specification language, courtesy etiquette, manners etiquette, sending guests off etiquette, answering the phone etiquette, manners and behaviors, and the front desk handling business language. After the training, a written test and daily inspection will be conducted, and service slogans such as "smile, greetings and norms" will be put forward at the front desk every week. We reward and punish according to the usual results until the end of the month, which greatly improved the service at the front desk and was recognized by the majority of owners.

Two, standardize the service process, property management towards specialization.

With the promulgation and implementation of the new Property Management Regulations and the improvement of other relevant laws and regulations, people have higher and higher requirements for property management companies. Property management is no longer satisfied with the status quo of walking on the edge, but moving towards specialization, proceduralization and standardization. In the daily management of the park, we should strictly check and strengthen inspections, and find illegal operation and transformation in the park. From the perspective of management services, we advised in good faith and stopped it in time, and communicated with the company's legal adviser to formulate corresponding rectification measures, such as building a small attic privately and installing an outer balcony cover. Once found, we immediately issued a rectification notice and ordered it to be rectified immediately.

In the work, only by summarizing your own work in time can you master the previous knowledge more completely and use it effectively, and you can see further.

At the end of the year, the personal summary of the property front desk for five years is flying, and the New Year is coming soon. In the next 20xx years, with the care and enthusiastic help of company leaders and colleagues, I successfully completed the corresponding work of reception at the front desk. Now, let's sum up our work in 20xx.

First, the basic content of the front desk work

The work at the front desk is a post that requires patience and responsibility, and a warm and positive working attitude is very important. I know that the receptionist is the first person to show the company's image. At work, in strict accordance with the company's requirements, tooling posts, facial features. Treat every visiting customer warmly and guide them to the relevant office enthusiastically. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen to the customer's inquiry patiently and make corresponding answers as much as possible.

Second, the experience and lessons of the front desk work

Before working in xx enterprise, although I had experience in reception at the front desk, I still need to study and work hard. For example, in terms of comprehensive quality, the sense of responsibility and professionalism need to be further improved and the service concept needs to be further deepened. At work, I learned how to communicate better and how to be pragmatic and enterprising.

Third, the next work plan of the front desk

Based on my love for the reception work at the front desk, I will strictly demand that I not only abide by the relevant work system of the company, but also treat my work positively and practically. Strive to improve the quality of work and enhance the sense of responsibility and dedication. I will further and better show my advantages, overcome my shortcomings, foster strengths and avoid weaknesses. Unite the company and colleagues to create better work performance for the company!

The customers at the front desk are complex and diverse, from company bosses and important customers to water workers and cleaners, but there is only one marketing method for these different customers, that is, direct sales. Therefore, in the process of work, the front desk staff must pay attention to their words and deeds, because every detail they do represents the image of the company, so they should take every customer seriously and serve them with the same enthusiasm and thoughtful service, so that customers can leave a beautiful and deep impression on themselves and the company. In this process, I think it is very important to treat each other as equals, because it is very difficult to identify each other's identity at the first time in the process of work, especially in the process of making phone calls or communicating with visitors. Therefore, only by maintaining a warm and positive attitude and thoughtful service can we treat every customer perfectly and let both parties enjoy happiness in communication.

The work at the front desk is complicated, so we should be good at summing up, be diligent in thinking, gradually improve ourselves in the process of continuous learning, and gradually program and integrate these complicated things. It's easy to correct your mishandling in time and try not to make the same mistake again. In fact, these things are easy to say, but it is not easy to really do this in practical work. Therefore, in the process of follow-up work, we should also pay attention to follow up ourselves. When doing a lot of things, we should consider the problem from the other side's point of view and try our best to satisfy our customers!

Year-end personal summary of the property front desk 6 During this period of work, I feel that I have been competent for the work of the property front desk. I am very adapted to the working environment here; I can accept the system requirements. I also have the confidence and ability to do this job well. Since I chose this job and the company accepted me, I have no reason not to work hard. Moreover, the management mode here is very reasonable and the treatment is very humanized. Colleagues are also very easy to get along with; Makes me feel warm. You can also work with peace of mind. Because I haven't worked long, I'm not familiar with some operation processes and have no work experience in this field. There are still many shortcomings in this work. In my future work, I will study more to make up for my shortcomings. This year's work is summarized as follows:

First, the understanding of the importance of the front desk work

Although the front desk work is not as great and direct as the company's business, marketing, finance and other departments, since the company has set up this position, the leaders definitely think it is necessary to exist. Through thinking, I think that no matter which position, no matter what job, it is a part of the company's overall organizational structure, and it is for the company's overall goals. For the front desk work, it should be "the starting point of company image and service". Because for customers, the front desk is the first step for them to contact the company, and it is also the first impression of the company. The first impression is very important, so the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. With the understanding of its importance, I further think about how to do my work well.

Second, strive to improve service quality.

The main job of the front desk is to welcome guests and answer questions for customers. Therefore, to do this job well, the most important thing is service attitude and service efficiency. Pay attention to maintain a good service attitude, such as smiling, patience and meticulous, warm tips and so on. In terms of improving efficiency, I talk about how to pay attention to speed, efficiency and error-free. Strive to satisfy every customer.

Third, strengthen the study of etiquette knowledge.

It is not enough to have a good sense of service, but also to learn relevant professional knowledge to avoid doing bad things with good intentions. For example, in my spare time, I seriously study etiquette knowledge and public relations. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc.

Fourth, strengthen communication with all departments of the company.

Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, you can answer customers' questions in time and accurately, and transfer calls accurately. If you know that there is no one in a certain department, you will remind the caller, briefly explain when there may be someone, or briefly answer the questions that the customer can do, and seize the appropriate opportunity to promote the company. Do a good job as a bridge between company departments and customers.

Five, strive to create a good front desk environment

To maintain the good image of the company's facade, we should not only pay attention to our own image, but also maintain good environmental hygiene, so that customers have a pleasing feeling.

Year-end personal summary of property front desk 7 In the next 20xx years, with the care and enthusiastic help of company leaders and colleagues, I successfully completed the corresponding work of front desk reception. Now, let's sum up our work in 20xx.

First, the basic content of the front desk work.

The work at the front desk is a post that requires patience and responsibility, and a warm and positive working attitude is very important. 20xx 165438+ 10, I started to be a receptionist, knowing that the receptionist is the first person to show the company's image. At work, in strict accordance with the company's requirements, tooling posts, facial features. Treat every visiting customer warmly and guide them to the relevant office enthusiastically. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen to the customer's inquiry patiently and make corresponding answers as much as possible.

Second, the experience and lessons of the front desk work.

Before working in * * * enterprise, although I had the experience of reception at the front desk, I still need to study and work hard. For example, in terms of comprehensive quality, the sense of responsibility and professionalism need to be further improved and the service concept needs to be further deepened. At work, I learned how to communicate better and how to be pragmatic and enterprising.

Third, the next work plan of the front desk.

Based on my love for the reception work at the front desk, I will strictly demand that I not only abide by the relevant work system of the company, but also treat my work positively and practically. Strive to improve the quality of work and enhance the sense of responsibility and dedication. I will further and better show my advantages, overcome my shortcomings, foster strengths and avoid weaknesses. Unite the company and colleagues, report hot ideas and create better work performance for the company!

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