Summary of commanding personal post work
Over the past year, with the care and support of leaders at all levels of the station, relying on the unity and cooperation of the team, intelligence and cooperation of Qi Xin, the ticket office of _ _ Station has continued to strengthen the construction of high-quality passenger service and gradually improve various measures after winning the honor of double civilization of our team.
Strengthen political and professional study, and constantly improve the overall quality of ticket sellers. Teams and groups always put the study of political theory at the top of their work, strictly implement the study plan issued by the workshop, make good preparations before class, make study records and summarize after learning. Through regular political study, the political and ideological awareness of team members has generally been greatly improved.
We also carried out a variety of reading activities in the team. According to the learning task and training situation in the team, I recommend the book How to finish the task efficiently, automatically and quickly. After everyone circulated it in turn, the conductor learned how to finish the work faster and more effectively. Encourage each conductor to write, exchange and discuss the good experience of selling tickets, learn from each other's strengths, integrate theory with practice, and promote the effectiveness of work quality.
This year, the station held a speech contest "Don't treat work as a joke", and the ticketing team participated enthusiastically, winning the second place for the workshop. In business study, we never relax. According to the characteristics of passenger service, the team also carried out many trainings such as post gfd, courtesy, welcoming guests at the window, and carried out evaluation activities.
Four people in the team are taking part in the self-taught examinations of colleges and universities. Five people, including Feng, Ning Xirong and others, represent the station to participate in Duan's technical competition activities, and Duan selected four people to participate in the technical competition activities of the Railway Bureau. The cultural quality and skills of post members are constantly improved, and the learning atmosphere in the team is strong.
Task evaluation, increase transportation and income. Box office work is a symbolic embodiment of workshop production tasks and also an embodiment of economic benefits. Therefore, our team has incorporated the marketing progress into the daily work plan, and recorded and announced the daily delivery quantity and the number of delinquents on the inner wall of the ticket office in time, which has played an obvious role in urging. In the team, we linked the number of individual ticket sellers with assessment and bonus distribution, realized a benign task assessment system, enhanced the sense of crisis and responsibility of ticket sellers, and enhanced their marketing awareness.
In the case of tight overall production tasks, the team members actively strengthened the sales of return tickets and joint tickets, struggled hard to increase transportation and income, and made great achievements. In order to ensure the completion of the workshop production tasks, the team members went deep into universities, factories, mines and troops to provide on-site services under the leadership of the planning room, which was well received. Under the guidance of the on-site duty personnel, the team members actively cooperated with the organization of getting on and off the platform, and diverted the trains that were difficult to get on and off to the inbound trains, which reduced the work difficulty and improved the work efficiency.
Crack down on illegal crimes, protect the interests of passengers and maintain the image of the railway. Since June 20, 2006, the ticketing team has been optimized and adjusted. With a brand-new look, comprehensive business skills and good ideological style, it has adhered to the people-oriented principle and cracked down on the living space of ticket sellers, ticket sellers and other lawless elements. Resolutely do not seek personal gain from tickets, and resolutely do not collude with ticket sellers, thus protecting the normal order of railway ticket sales and the legitimate rights and interests of the vast number of passengers.
Build a civilized post, serve stars, and reduce complaints about road style. Following the activities of shaping tree signs all the way, our ticket sellers pay attention to appearance, wear standardized clothes, do standardized work, persistently use civilized language, and put words first. The team carries out post labor competition every month, and evaluates attendance, service, civilization and safety in production, from which a group of advanced individuals and post experts emerge, forming a competition upsurge.
Carry out various activities. In order to create a vibrant atmosphere for the ticketing team, we have carried out a variety of activities after our busy work. In the tug-of-war in the workshop, we played the spirit of unity and cooperation, and everyone was not angry or unwilling when we lost to our opponents, which fully reflected the unity, tension, seriousness, liveliness and arrogance of the team.
Summarizing all aspects of the work of the ticketing team in the passenger transport workshop in the past year, we will unswervingly implement the spirit of the 17th National Congress in the future work, be more strict politically, strengthen self-cultivation ideologically, keep learning technically, climb the peak forever, and work closely around the goals set by our superiors, so as to make greater contributions to the safe production of our section and station!
Article 2 Summary of the work of commanding individual posts
20XX is the first year of XX. As a commander of the water conservancy department, with the help of the leaders and colleagues of Zhazha Institute, we can conscientiously implement the spirit of a series of documents of Zhazha Institute, strengthen ideological and moral construction, improve professional quality, and establish a correct outlook on life and values, which can strengthen the cultivation of love and dedication, further enhance our sense of responsibility and dedication, and love our work with the spirit of ownership, so as to do one line, love one line and specialize in one line.
Over the past year, I have been working mainly in the window of selling ships at the entrance and exit gates, working 24 hours a day and being on call. As a window department, I greet every captain with a smile, bearing in mind the service concept of greeting, answering questions and sending them while walking. Over the past year, I have forged a brand-new service concept in our window with a sense of responsibility and morality. Long-term work experience made me bury the word service in my heart. It is trust and sincerity that make me forget the service tenet! In my work, I regard customer's praise as encouragement, criticism as a lesson, and details determine success or failure. I try to catch every detail. After continuous training in practical work, I have mastered the relevant computer operation and rules and regulations, and strived to make the ticketing work detailed, well done and refined.
During the year of window service, I bowed my head to pull the cart and looked up at the road, so that I had a clear goal, focused on my work, sorted out my thoughts in my work, set priorities, paid attention to practical work, cultivated my dedication and dedication in the bit by bit work of ticket sales, paid attention to the improvement of service awareness, strengthened the continuous improvement of my own quality, paid attention to the continuous improvement of the professional quality of personal computer operation, and persisted in learning from books, practice and experienced comrades.
Over the past year, in order to promote efficient ticket sales, make the captain stop waiting and open up a new situation in ticket sales, we have carried out a series of business training and system implementation, improved the service level, won wide praise from the captain, and provided impetus for building a word-of-mouth window.
Over the past year, I have gradually developed a mature and capable style and obscure professionalism in window service. In my work, I am dedicated to being a captain, serious and responsible, persistent in learning, diligent in thinking, brave in struggle, and have a strong sense of professionalism and responsibility. Politically, I am determined, thoroughly study and implement the party's spirit, and actively participate in business training; As a person, I am rigorous in my life, strict with myself, tolerant of others, good at uniting comrades, good at coordination, and good at enjoying the happiness and laughter brought by work. These years working in the window have not only improved my business ability, but also cultivated my perseverance, perseverance and hard work. I can regard difficulties as challenges, hardships as tempering, and do things unambiguously and without procrastination.
Some achievements have been made in the past year, but there are still some shortcomings, such as lack of initiative in work, lack of enthusiasm in service, and need to adjust their mentality. In next year's work, I will set an example, closely focus on the reality of the window, do a solid job, do a good job in ticket sales, strive to form motivation in my work, increase pressure in innovation, and gather strength in my communication with boatmen. Improve the level of window service with full enthusiasm, thoughtful service and patient answers.
In a word, looking back on 2020, I sigh that time flies, which makes my steps seem so hasty, and I also find myself mature a lot. With gratitude, I thank the leaders for their trust and help. I will redouble my efforts to meet the challenges of the new year.
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