; "12348" is a special telephone for legal consultation of municipal, district and county judicial bureaus and legal aid centers for the public. Accept legal advice from the masses, cooperate with the mediation of civil disputes, timely reflect the information of people's legal needs, guide and accept legal aid applications, and safeguard the legitimate rights and interests of poor and vulnerable parties, judicial justice and social stability. The "48" in the cornet takes the homonym of "judicial", which means seeking legal services and seeking judicial administrative organs to mediate civil disputes. 12348 legal service telephone is a form in which the judicial administrative department organizes lawyers, notaries, grassroots legal service personnel and township judicial office staff to provide convenient and efficient legal consultation and legal services for the masses and social organizations by using special telephone lines and telecommunication networks. Rizhao 12348 legal consultation hotline service scope: ① Answer legal consultation and publicize legal knowledge; (two) to coordinate legal service institutions to meet the legal needs of the masses; ③ Collect and master relevant information and reflect social conditions and public opinions in a timely manner.
In 20 13, in Xuzhou, Jiangsu, 12348 was given a new mission and became a comprehensive public legal service platform. Including hotlines, websites and new media, to provide legal services to the people in all directions and through multiple channels. The people's legal adviser aims at paying attention to people's livelihood, serving the public, being close to life, and being authoritative and standardized. He chooses the questions that citizens are most concerned about and often encounter, and makes direct and accurate answers according to the latest laws, regulations, rules and judicial interpretations. 12348 "The responsibilities of the public legal service hotline mainly include internal linkage and on-site service; Communicate external information and do a good job of case diversion; Strengthen regional cooperation and do a good job of coordination and linkage among functional departments; Do a quick response to prevent disputes from intensifying; Abide by relevant regulations and provide legal aid; Master social conditions and public opinion and be a good party and government worker; Accept social supervision and improve the service quality of legal service institutions.