1. summary report of operation work
It has been three months since I came to the company, and the three-month probation period has passed. I feel that these three months have passed quickly, but in these short three months, I have learned a lot and gained a lot of growth. So the three-month probation period left a very precious memory in my memory. Because I am an e-commerce major, I am full of interest and hobbies in this industry. The teacher said that when I chose the internship, my goal was very clear, and I went directly to the operating position of the online store company. At the campus job fair-therefore, we interviewed for this position on the same day and finally passed it smoothly. Then came the day when we came to the company as an intern.
I didn't know until I came to the post that everything I learned in college was superficial and couldn't get on the table at all. Therefore, in the early stage of the probation period, we are all learning various operating modes and actual operations of online stores. These operations are complicated and there are too many things to learn. Moreover, the company's requirements for operating positions are also very strict, which gives me great pressure. Even after the seven-day probation period, many of our interns, including some friends who came with me, were brushed off because they failed the exam. This is undoubtedly a blow to me. The departure of my friends and the battle of one person gave me a little idea that I couldn't persist. But this idea was quickly dismissed, because my outstanding performance was praised by the head of our operation department and encouraged me. Therefore, after being affirmed and seeing that my efforts have finally received some responses, I began to strengthen my belief in staying here and made up my mind to be the last one.
Since then, I have worked harder and studied harder. If ps is not strong, just ask your predecessors and practice at home until late at night. If there is no performance, try again and again until it has performance. Wait, in order to do this job well, I spent all my time and energy during the probation period before I came to the end. Now I am about to face the formal examination. I hope the leaders can see my efforts and sincerity during the probation period and give me a formal opportunity to join the job.
2. Summary report of operation work
How time flies! I have been in the company for almost two months. My job is an e-commerce operation specialist. During the trial period, I learned a lot and actively assisted other colleagues in the department to complete their daily work. With the help of my leaders and colleagues, I have been learning and improving my working ability. In a serious and responsible attitude towards the work, I have earnestly completed all the work I have undertaken, and my working ability has been improved. 1. Know the company. I started to work in the company on August 6th, because I just took part in social work and came to work in the company for a short time, so the first step when I first came to the company was to get to know the general situation of the company under the guidance of my colleagues in the department, complete the learning tasks assigned by the company, and master what the office needs to know and know. Through the learning tasks in the learning system, we have a deeper understanding of the company's development and planning.
2. Through the study and accumulation of daily work, I have a deeper understanding of e-commerce operation. When I first came into contact with this job, everything in the company was both new and challenging to me. During the work experience is not easy, at a loss in the early stage. Some tasks in e-commerce operation will always encounter some problems when they are executed, and they are also learning and practicing, so some tasks take a long time to execute and the progress is slow. This is the main shortcoming in my work. I will finish the task as soon as possible through continuous consultation and study.
3. Count the daily online sales data, keep abreast of the sales progress of all branches in the region, and understand the reasons for the increase or decrease of company and brand sales.
4. Colleagues get along well, but because of personal or environmental reasons, apart from the main work arrangements, there is less time to communicate with the leaders, and sometimes the implementation of the work will be affected. I will pay attention to this problem in the future and increase mutual communication.
It's been two months since the first day of employment, and I'm quite satisfied with my present post. I didn't know much about e-commerce before I entered the company, so I have been constantly enriching my knowledge since I came. In the past two months, the operation level has been improved to some extent, and the ability has been further improved. After two months of my own efforts and the help of my colleagues, I have a good handling ability and am familiar with the operating procedures of various jobs, hoping to get the approval of the company as soon as possible; At the same time, I am more aware of my job orientation, and the company environment and jobs are suitable for my career planning direction. Seeing the rapid development of the company, I am deeply proud, and I am even more eager to work here as a full-time employee, create value for the company, look forward to creating a better future with the company, and do my bit to realize Suning's dream.
I work in the project management department of the company through recruitment. From the engineering construction unit to the engineering construction unit, although my job position and role have changed greatly, it is also my first time to contact the budget quota of Zhejiang construction project, but with the care of the leaders and the help of my colleagues, with my professional foundation and work experience, plus hard study and research, I quickly adapted to the working environment and achieved good results. This work is briefly described as follows:
Main work achievements and achievements
1, strictly abide by the company's rules and regulations. At the beginning of my work, I carefully studied the Vico outline, the daily code of conduct of employees in the real estate sector, the basic management system, the job function description and other rules and regulations, and kept them in mind, reminding myself to strictly abide by the company's rules and regulations and maintain the company's image. For example, come to work early every day, clean the office and create a clean working environment for colleagues.
2. Seriously study the budget information of Zhejiang Province. Although the principle of budgeting is the same, the "Zhejiang Construction and Installation Engineering Quota" is very different from the highway and railway engineering quotas that I used to contact more. Therefore, I first made a serious and systematic study of the budgeting materials in Zhejiang Province, and insisted on learning by doing. I quickly mastered the essentials and was able to complete the tasks assigned by the leaders independently. At the same time, in my spare time, I also learned to use "clever software" to prepare budget and "Luban software" to calculate steel bars, which greatly improved work efficiency. In the future work, I will continue to explore and learn, and make my work more detailed and perfect.
3. The final accounts audit of winding workshop and temporary works of Vico Flavor Group Co., Ltd. Dunhuang Branch is progressing smoothly. Although the winding workshop and temporary works have been completed for a long time, the relevant completion information is very incomplete, which brings great difficulties to the final accounts audit. After I took over this job, on the one hand, I actively asked the construction unit to improve the completion data, on the other hand, I used the existing data to count the number of projects and check all the data. In order to accurately grasp the engineering situation and ensure the accuracy of calculation, I also went to the site to take a closer look. Through my efforts, this work is progressing rapidly at present, most of the materials needed for the final accounts audit of the project have been collected, and the budget of the winding workshop has been checked with the construction unit.
4. Actively start the civil audit of the commercial and residential building on plot 5 of Huayan Street. After the leader arranged for me to be responsible for the civil budget audit of the project, I took the time to familiarize myself with the construction drawings and related materials, and went to the construction site several times to understand the situation, so that I could master the static and dynamic situation of the project in the shortest time. In order to better safeguard the interests of the company and gain the initiative in final accounts, I have advanced the calculation of engineering quantity to the present stage. After a period of intense and orderly work, the calculation of some quantities in the basement has been completed.
5. Other aspects:
① Actively put forward reasonable suggestions to leaders, such as cost control and data management;
② Actively discuss cost control, contract management and data management with colleagues. Through discussion, not only the friendship between colleagues is enhanced, but also the professional ability is improved;
③ Actively communicate with colleagues and help others enthusiastically;
④ Take an active part in various activities organized by the company, such as studying in party member and performing in the Spring Festival Evening.
Direction of efforts
1, make full use of the advantages of passing the national cost engineer qualification examination and previous work experience, actively contact with various related businesses, improve their practical operation ability, and make their due contributions to the brand building of the company;
2. Actively participate in the self-taught undergraduate examination, learn professional skills, and improve business ability and professional level;
3. Play the vanguard and exemplary role of party member and strive to be advanced.
In short, although I have made some achievements in the past three months, there is still a certain gap from the requirements of the leaders. In the future, I will further strengthen my study, work hard, give full play to my personal advantages and make due contributions to the company's further success.
3. Summary report of operation work
In 20xx, the overall market economy environment was poor and the business atmosphere was weak. At the same time, the personnel of the business operation department have changed greatly, and the overall work has been affected to some extent. However, all the staff in the operation department still maintained an optimistic and positive attitude to complete the work in the past year, and also saw some results. The main work of 20xx is summarized as follows: 1. Shopping mall operation.
In 20xx, faced with the reality that the overall business atmosphere was depressed, combined with the actual situation of "Zhubang Wansheng" Plaza (hereinafter referred to as "Shopping Mall"), the Commercial Operation Department timely adjusted its investment ideas and plans and adopted various ways and means to attract investment, so as to make the shopping mall as efficient as possible. Now leasing and joint venture have coexisted; The state in which the annual, semi-annual, quarterly and monthly rent collection methods are integrated. This is not only the consideration of the actual situation of the shopping mall, but also the consideration of the interests of all merchants, which is in line with the reality of Taonan market and is also conducive to the sustainable management of the shopping mall.
(1) Investment situation
After the major personnel changes in the shopping mall, the operation department actively carried out the maintenance of the relationship between the old merchants, and introduced the preferential policy of "signing the contract every year and paying the rent every month" to conduct comprehensive investment promotion on the basis of stabilizing the original merchants. In terms of publicity and promotion, the Commercial Operation Department has attracted investment from powerful merchants and commercial streets in Taonan market, and continuously expanded the local influence and brand image of shopping malls. At the same time, we continued to visit neighboring cities for investment promotion, visited powerful merchants, and made investment promotion in Baicheng, Songyuan, Shenyang, Changchun, Zhangwu and Ulanhot, and successfully rented Shenyang Yongxin Shoes City. In addition, 20xx's newly recruited merchants include Max Hamburg, Xiaoxi Dance, Blue Ocean Fitness and other powerful merchants, and the new food on the fourth floor includes Anhui noodles, Lao Guangji beef offal, and time-honored box lunch.
(ii) Berth rent
According to the actual situation of the mall, in the process of attracting investment, the operation department also adjusted the parking areas of the mall, such as the original shoe area, luggage area and some outdoor sports areas on the first floor. The original barbecue buffet area was adjusted to a fitness club; The original cosmetics area on the first floor has been adjusted and transformed into a Max burger or something. The specific berth rent is as follows:
The total area of shops in the mall is 27096.5m2, and the number of shops is 133. 20xx annual leased berth area is 20853.45m2, and the remaining berth area is 6243.05m2, with the occupancy rate (area) reaching 76.96%. 47 berths are rented and 86 berths remain.
(3) Rent situation
Rent collection is one of the key tasks of the operation department under the coexistence of various rent collection methods. This involves two aspects: on the one hand, while maintaining the relationship between old merchants, the administrator should successfully complete the monthly, quarterly and semi-annual rent reminders of some merchants, accurately grasp the time node of rent reminders, and avoid the phenomenon of missing and late payment; On the other hand, it is necessary to do a good job of handing over the old merchants whose contracts of 20xx 1 17 10 expired and have not been renewed by the mall. After the operation, the property and merchants will be present, and the merchants will do a good job in berth acceptance and handover, assist the old merchants to quit smoothly, and ensure that they do not owe any fees to the mall.
20xx65438+1 October1to 20xx65438+February 3 1 The rental income is 4,353,500 yuan, including 446,400 yuan for the negative first floor, 969,000 yuan for the first floor, 865,438+0,690 yuan for the second floor and 6,000 yuan for the third floor.
(4) Sale and lease situation
In 20xx, the Operation Department actively organized special sales activities, and basically maintained the daily uninterrupted special sales activities. In addition to the special sales activities of mall merchants, the operation department also actively strives for special sales resources of foreign merchants. The categories of foreign merchants doing special sales in our shopping mall this year include fur, men's wear, women's wear, new year's goods and so on. Up to now, the rental income of the special sale area is 6.5438+0.279 million yuan.
Second, the management of shopping malls
Daily management is an important guarantee for the normal operation of shopping malls. During the one-year staff turnover, all the staff in the operation department kept the basic institutional work unchanged, and the daily normal management never slackened.
(1) Daily morning meeting
An hour in the morning is worth two in the evening. Every morning at 8: 30, the administrator will hold an early meeting with the salespersons of various businesses on time, publicize the matters needing attention that day, urge the businesses to do a good job in the hygiene and beauty of their bunks, and remind the salespersons to always remember the work norms of salespersons in shopping malls and do everything according to the norms. If there is a major event in the mall, the administrator will publicize it many times to ensure that the salesperson will convey the information of the event in the mall to every customer, thus providing guarantee for the smooth development of the event in the mall. In a word, the morning meeting is an effective platform for the operation department to communicate with the sales staff, and it is the most important beginning of a day's work.
(2) Daily patrol
In daily work, the administrator will enter the shopping mall for inspections from time to time, and ensure that the intensity of inspections is not less than 6 times a day, and severely punish behaviors such as leaving work for no reason, dozing off, playing mobile phones, playing rough games, gathering people to chat, and eating snacks. According to the clerk reward and punishment system. At the same time, do everything possible to improve the enthusiasm of sales staff and maintain the vitality of shopping malls.
(3) Shop assistant pass processing
The pass is an effective document to ensure the clerk to enter and leave the mall smoothly in advance, so it is also an important part of daily work to handle the pass correctly and in time. The new shop assistant should be led by the administrator to fill in the shop assistant entry application form, keep a copy of the ID card, pay the deposit of the pass to the finance department, and finally get the completed pass from the comprehensive management department. After the salesperson leaves his job, he still needs to return the pass to the General Management Department under the leadership of the administrator, and then go to the Finance Department every Wednesday to show the deposit slip signed by the administrator before he can get back the deposit.
(d) improvement of operational capacity
In order to improve the professional quality and ability of managers, the operation department uses spare time to study the store lease contract, discuss management skills, summarize the experience and lessons of operation management, and continuously improve the management level of shopping malls. At the same time, adjust the working status of management personnel, adjust their job responsibilities under the condition of few personnel, and implement the "unified floor management system". The three managers do not delimit the management scope of floors, but manage them together. According to the scheduling system of morning shift, afternoon shift and long day shift, two managers are guaranteed to be on duty every day, which saves labor costs to the maximum extent without affecting work.
(5) Other daily work
Assist other departments to complete the daily work of the company, such as the organization and mobilization of fire training, preparation and participation in party activities. In addition, receive daily visiting merchants and explain the relevant policies and conditions of the mall in detail, fill in and renew contracts, supervise the merchants who withdraw from the market, submit monthly attendance sheets and so on. Other daily work assigned by the leaders.
Third, customer service.
Customer service is an important guarantee for the normal operation and management of shopping malls. Many customers will find customer service as soon as they encounter "problems" or "troubles" in the mall. Therefore, the quality of customer service will directly affect whether the shopping mall can maintain a stable and orderly operating environment.
(A) member management
1. membership card making
Members are a new force among the frequent customers in shopping malls, and the number of members often determines the future and destiny of an enterprise, especially a commercial body. Under this premise, the customer service staff will publicize the benefits of becoming a mall member in detail when receiving every customer who comes to apply for membership, and try to let every customer apply for membership card. Up to 20xx. 12.26, a total of 42 membership cards/kloc-0 were handled, including 7 VIP cards1card; Silver card: 70; Diamond card: 1. Reissue 2 VIP cards; 2 silver cards; 1 diamond card.
2. Membership card integral management
Membership card points are the proof of members' consumption, and the points can be exchanged for corresponding gifts, which is also the preferential privilege enjoyed by members. Over the past year, the member center has actively handled the exchange procedures for members who come to exchange gifts. This year, * * * exchanged the following items: 14 insulated water cup; 36 boxes of towels; 22 umbrellas; 3 hair dryers; 12 egg cooker; 15 mini rice cooker; 1 1 massage stick; 10 insulated lunch box; 500 yuan shopping card 1. At the same time, the member center sorts out "dead cards" and "zombie cards", and clears the points of membership cards that have not been used for two years and have not been redeemed, further standardizing the effective management of membership cards.
(2) Emergency treatment
Effective reception and handling of daily emergencies is a common practice in customer service. In one year's work, customer service * * * helped customers broadcast 12 cases of lost and found, 3 cases were successfully claimed by the owner, 9 cases were unclaimed, and unclaimed items were registered and claimed by customer service; Broadcast 3 cases of finding you, all of which successfully helped them find their families; Broadcast the notice of discovery 1 1 case, and broadcast and inform the customer of the alarm handling of valuables. In addition, two customer complaints were successfully handled, and after mediation and negotiation, the goods were returned and exchanged on the premise that both customers and merchants were satisfied, and it did not happen again.
(3) Income of the member center
The member center manages all assets, such as the POP display stand and floats in the shopping center. When the merchant needs it, the member center will rent out these items, make detailed records and hand over the income to the finance department on the same day. In addition, the "sales list" of the shopping mall is managed by the customer service center, and merchants need to register and purchase in the customer service center. In 20xx, the customer service center * * * charged various fees of 3556 yuan.
(4) Broadcasting work
Broadcasting is an important part of customer service. In addition to seeing the guests off in the morning and evening, the customer service staff also need to broadcast their activities for four time periods every day (morning 10:30, afternoon 14:00, 16:00, 18:00), and actively cooperate with the main merchant Yongxin Shoes City to broadcast their activities, and increase the broadcast on holidays. At the same time, the daily management of the studio is also the responsibility of the customer service, playing music in the mall every day.
(5) other work.
Mainly cooperate with the planning department to complete shopping mall activities, such as lottery exchange for shopping mall activities, to ensure the accuracy of lottery tickets in the grand prize.
The above is the summary report of the business operation department on the work of the 20xx department. Never dare to talk about achievements, only know that there are still many shortcomings and deficiencies, and more efforts are needed. Therefore, in the future work, all employees of the Commercial Operation Department will definitely sum up experience, learn lessons, continue to work hard, focus on strengthening investment attraction and promoting daily management, and strive to hand in a satisfactory answer sheet in 20xx.
4. Summary report of operation work
Under the care and training of the company leaders, the Operation Department has always adhered to the guiding ideology of "safe operation, stable gas supply and customer first", strict management, strict requirements, hard work and tenacious struggle, achieving zero accidents in safety work throughout the year and successfully completing all the work of the Operation Department in 20xx. A, pipe network inspection
1. The line patrol personnel shall patrol the medium and low pressure pipelines in the city at least twice a day; Check the pressure regulating box and pressure regulating cabinet in each district once a day; Check the valve well at least once a week, and fill in the daily inspection records in time, report and solve the problems in time. It is precisely because of the line patrol personnel's dedication and around-the-clock efforts that the safe and stable operation of the gas pipeline is guaranteed to a certain extent.
2. At present, some gas supply communities are still under construction. While laying pipelines, construction units and individual pipeline units pose a great threat to the safety of gas supply pipelines in China. Therefore, we have strengthened inspection and on-site care to ensure the safety of natural gas pipelines.
3. Because of our limited personnel, we should strengthen the contact with the property, construction unit and pipeline unit, communicate in advance, confirm the buried depth of the pipeline on site, and take care of the pipeline on site in time and effectively, which greatly reduces the possibility of possible accidents and effectively ensures the safe operation of the pipeline network.
4. Post the contact list of pipeline location in the unfinished residential area, so that other pipeline units and construction units can know the pipeline location in time and contact our line patrol personnel to protect the laid pipeline. Bury warning signs in key patrol residential areas and road sections to prevent the threat of blind construction by third parties to the pipe network, and intensify inspections in this regard. Warning piles are missing and buried due to external construction in the industrial park, then 10 warning piles are buried, and the buried warning piles are reburied in their original positions.
5. In order to ensure the safe operation of urban pipe network and smooth gas supply, measures should be taken to stop the barbaric construction behavior of the construction personnel who do not listen to dissuasion and forcibly approach the pipeline to prevent accidents, and report to the company leaders and relevant departments in time.
Ii. Household replacement, security inspection and maintenance
1. Post a notice to the community being renovated in advance to let users know the matters needing attention in the process of gas pipeline decoration, reduce unnecessary problems in the process of gas installation, and enhance the efficiency of household replacement.
2. Replace the installation personnel in strict accordance with the company's household replacement requirements. This year, 25,065,438+0 households have been installed, 25,965,438+0 households have been inspected, 65,438+065,438+0 households have been replaced, more than 70 households have been repaired, and 265,438+0 sets of maintenance supervision have been completed.
3. During the installation and security inspection, some users' kitchen decoration did not meet the company's installation and use regulations, which affected the later maintenance and safe gas use. In the process of asking users to rectify, users don't understand our work, complain and abuse. As a service team, our employees can fully demonstrate their understanding and tolerance.
4. The replacement of installers also shoulders the heavy responsibility of maintenance. Maintenance personnel shall promptly eliminate all kinds of gas faults and strictly abide by the working guiding ideology of "taking turns to be on duty and providing 24-hour service". No matter how late it is, eating, rainy days and cold winter nights, as long as the user calls for maintenance, in order to solve the user's gas failure as soon as possible, the maintenance personnel will not shrink back, rain or shine.
Third, the problems existing in the work
1. Our professional skills are still limited, and we need further study in equipment operation, maintenance and emergency handling. It is hoped that the company can provide targeted professional training and practical learning to improve the professional level of existing personnel, which is conducive to the long-term development of the company.
2. Strengthen the safety publicity of gas pipelines and gas facilities for users, and publicize the safety knowledge of gas facilities and local gas laws and regulations to users by means of news media, publicity color pages and user manuals. Through publicity and education, users can establish the safety awareness of consciously maintaining pipeline gas facilities.
5. Summary report of operation work
I have been in the company for more than three months. Through the care of leaders, the help of colleagues and my own efforts, I have basically integrated into the big family of the company. At the same time, we have a preliminary understanding of the company's corporate culture, organizational structure and workflow. I deeply understand my post and responsibility, and now I apply for a full-time job. When I first arrived at the company, my main job was to operate the company's website. All problems were solved in the first time, and the testing of the company's customer system was completed and relevant information was collected to ensure the normal operation of xx. On the other hand, it shoulders the maintenance of the internal network and office equipment of the tourism ticketing department. Facing the problems and faults in daily network operation, we can basically judge and solve them quickly to ensure the normal operation of the equipment.
First of all, in business, through more than one month's internship, two months. Professional knowledge training to obtain basic business skills and basic training, have a relatively complete understanding and basic grasp of xx's general business; After three months of online operation, I applied my business knowledge and language ability to practical operation and service, constantly found and solved problems in practice, and tried my best to provide professional services to customers, which won the praise of customers and made the work a pleasant thing.
Secondly, in getting along with colleagues, in addition to respecting leaders and teachers and helping each other in business, we can also share the joys and sorrows of work and life with colleagues and get along well with them. Everyone is like a big family, infecting each other with their own happiness. With a sincere and enthusiastic heart, face daily difficulties and laughter with "comrades-in-arms"
Besides, at work, I can feel that I am growing up with the company, constantly updating the system and launching activities, and I can also witness every step of the company's growth. I don't think this kind of experience is available to everyone. Colleagues, in the face of constant pressure, I can always face it with a positive attitude and always treat customers patiently and sincerely, because I believe that customers, like us, will make both ends of the bridge full of sunshine as long as they take good communication as a bridge.
Finally, of course, I also realize that I still have some problems in my work, such as being unfamiliar with some business knowledge, not skilled and decisive in dealing with customers, and lacking experience and methods in serving customers. In the next work, I will continue to improve myself, overcome the pressures and challenges I face, and strive to provide quality services to every customer and contribute to the development of the company.