I. General situation
(1) Ensure the steady development of business compliance.
20 17 is a "stable year" for the company's development. Under the careful guidance of all departments of the provincial company, we strictly abide by the underwriting policy and expense policy issued by the superior company every month to ensure the steady improvement of business quality. While the business is developing steadily, the operating costs and profitability continue to improve, and the overall scale benefits show a coordinated development trend. By the end of 65438+February, the company had realized a premium income of * * * ten thousand yuan. Among them, non-auto insurance accounts for * *%, and interactive business accounts for 9.65%. Over the years, payout ratio%, settlement rate%, timely filing rate 99.46%, loss estimation deviation rate 65,438+0.8%, comprehensive payout ratio 59. 15%, comprehensive expense (self-retained caliber) 25.73%, comprehensive expense rate 85.99%, and underwriting profit 65,438+0.655.
Aiming at the blind spot problem of claim settlement, find the crux and further optimize the workflow. For example, in strengthening the management of damaged materials, the management system and the handover of claims and finance are constantly refined, so that the phenomenon of "running, running, dripping and leaking" is effectively controlled.
While taking control measures, the company also strengthens the professional ethics and professional work skills of claim settlement personnel through regular training meetings every Friday to prevent moral hazard from affecting the claim settlement work. Through the control of these effective measures, the company's claims indicators remain at a good level.
Two. The internal control and compliance work was further improved to protect the business development.
Improve the compliance awareness of all employees by promoting compliance management. Advocate daily compliance work: that is, take the inspection content of the regulatory authorities as the guide of daily practical work and the focus of our self-inspection; The work system of the superior company is effectively applied to practical work, which improves the sense of responsibility of employees. According to the actual situation of the company's development, the management measures of various lines within the company are revised and supplemented regularly and reasonably. Improve the foundation of internal control and compliance through the whole chapter system.
(3) Actively carry out party building and trade union work.
Party building in the company has always been a weak link. After September 2065438+2007, with the arrival of Secretary * *, the party building work of the company was carried out in an orderly manner. Through party classes and heart-to-heart talks, employees got to know the Party better, enhanced their enthusiasm for joining the Party, strengthened their party spirit cultivation in preparation for party member, and improved their sense of party style and party discipline.
In order to promote enterprise development and safeguard employees' rights and interests, the company established a trade union organization in April this year, which laid an organizational foundation for further enriching employees' spiritual and cultural life.
Second, the main problems
(A), the awareness of adapting to market changes and adjusting business strategy is not strong.
In 2065438+2007, the underwriting policy of provincial companies to China Branch was adjusted on a monthly basis. Due to the inertia of business development thinking, it is considered that the new underwriting policy is "too strict and too dead" and there is no way out for business development. I don't quite understand the refined management intention of the superior company, which shows that our company's ability to adapt to market changes and adjust business strategies is weak, which leads to the company's business development lagging behind in the first half of the year, and the overall time schedule lags behind the goals set by the provincial company, making business development difficult throughout the year.
(2) The sales team building and business development are not synchronized.
The implementation of the new basic law is not in place, which makes the sales team have no good system to ensure management and a large turnover of personnel. There are no stable professional sales staff in all sales channels, which affects the construction of standardization team. The company's business is still dominated by internal staff sales, with intermediate business and interactive business accounting for a relatively low proportion.
(3) Lack of service awareness and frequent customer service complaints.
According to the requirements of general and provincial companies for customer service, we have done a lot of work in customer service specification, and the overall customer service has been improved to a certain extent, but it is still far from implementing the standardized customer service specification: there are still some problems in basic service etiquette, such as irregular dress, irregular service terms, loose service links for external customers and internal employees, and slow work attitude. Counter staff are often complained by external customers and internal employees, which is not in harmony with the company's business development.
(4) The implementation is not in place.
Strong execution is an important guarantee for us to unify our thoughts, goals and actions. However, the overall execution of the company is weak, mainly in the following aspects: (1) the implementation of the work arrangements and work requirements of the superior company is not timely, meticulous and perfunctory; There is a phenomenon that all departments and subordinate institutions of the company have orders and prohibitions on the company's system and work requirements, go their own way, and are lazy to resist in the implementation. It has greatly affected the improvement of the company's management level.
(E) The company's refined management level is not high.
With the continuous development of the company, the original rough management mode can no longer meet the development needs of the company, and the degree of refined management is not high in salary performance management, staffing management, service standard implementation result assessment, underwriting claims service process, risk management and control of key positions and so on.
working face
I. Guiding ideology
Guided by the work objectives put forward by provincial companies, focusing on the development of life insurance business and the construction of urban and rural outlets, comprehensively promote the sustained, healthy and rapid development of life insurance business of the Division; In terms of internal strength, external image, company brand promotion, management level, etc., the professional quality of the business team worked hard, and the rating of the sales department was successfully completed. At the same time, the annual task target issued by the superior company was successfully completed and the work was hard.
Second, the work objectives
1. Establish and improve the rural marketing outlets of the business department. Based on the existing business team, three new business directors, six senior business managers, 65,438+02 business managers and 65,438+000 senior financial advisers will be trained during the year (including 45 in the first half and 55 in the second half). Complete the establishment of two marketing branches and four major rural outlets in the city; Actively expand channels, establish and improve the system of insurance co-insurers, increase the number of co-insurers to 200, and strive to expand the number of prospective shareholders to 100.
2. The annual life insurance value premium assessment target is 3.6 million yuan and the target is 4.5 million yuan.
3. Organize 10 orientation class, more than 20 business briefing sessions, more than 30 product briefing sessions and more than 40 customer friendship meetings.
4. Establish and improve the management methods of marketing outlets, and formulate specific implementation plans and measures.
5. Increase advertising efforts, realize three-dimensional advertising of slogans, banners and leaflets on TV, and quickly start the brand.
6. Design and make a set of simple and practical exhibition manuals and staff increase manuals to provide some practical marketing tools for sales staff.
Third, procedural measures.
1. mobilization before the war-establish the belief of winning, seize the opportunity and face the challenge directly. Through various meetings, the company's partner agency system, the company's market competitive advantage and the development of the insurance market are thoroughly explained, so that the concept is new and everything is new, and passive management is changed into active management; At the same time, establish and improve the company's specific rules and regulations to provide a good basis for management.
2. Set up marketing service department, select and train full-time managers to set up two urban marketing service departments and four rural network service departments. Form a competitive pattern, train and train talents in the competition, and form a middle-level management backbone with talents; Provide a good display platform for the service department that meets the business standards, and introduce the management plan of the service department.
3. Sign a military order-implement target management, subdivide the task responsibility into the annual target management responsibility book, make the goal clear, reward and punishment well-founded, and enhance the confidence of all supervisors to lead the team to sprint the business throughout the year; Divide the annual task objectives into months and distribute them to all service departments at the business start-up meeting. Track the achievement of team goals through the performance analysis of monthly work summary meeting, weekly supervisor meeting, morning meeting and negotiation meeting.
4. Recruitment-carry out recruitment activities, develop a part-time insurance coordinator team with small initial investment, conduct effective full-time recruitment, and require all full-time veterans and prospective shareholders to conduct quality improvement training together. On this basis, we will vigorously advocate the development of part-time insurance coordinators and build a platform for marketing staff business development. Form a good working mechanism of "increasing staff at the beginning of the month, training in the middle of the month, and making great achievements at the end of the month". In 200 administrative villages with good economic foundation in the county, 200 well-known and well-known personnel were appointed as part-time insurance assistants to rapidly expand the scale of the company's personnel. Make a good management plan for the insurance coordinator.
Under the correct leadership of provincial and municipal companies, with the strong support of the county party committee and government, and with the joint efforts of all departments, our county branch adheres to the principle of "focusing on market operation, forging ahead and establishing an image; With the goal of ensuring income, advancing with the times and developing, the management policy is self-pressurized, and the "four-oriented" decision of provincial companies is earnestly implemented, and the work style of innovation, realism and pioneering spirit is carried forward. All work has high standards and strict requirements, and breakthroughs have been made in various business indicators. In the whole year, * * * realized a total income of xxx million yuan, an increase of 654.38+052.5 million yuan or 654.38+03.49% over the previous year. Enterprises have achieved rapid development. This year's work is summarized as follows:
First, strengthen internal management and improve enterprise efficiency.
1, which improved the target responsibility management of all employees. Further standardize the internal management mechanism
Improve the incentive mechanism and implement performance management. Combine the internal economic responsibility system with target management, and fully implement the quantitative integral assessment reward and punishment system. Combined with the actual situation, the post responsibility system and target assessment scheme for employees of xx County Sub-branch are formulated, and the responsibility is assigned to people. The implementation of monthly assessment and the distribution of benefits at the end of each quarter according to the assessment results have effectively stimulated the enthusiasm of employees to do a good job.
2. Strictly control expenditure. Strengthen internal financial management and strictly control expenses.
First, strengthen material cost accounting, improve the system of receiving and returning materials, and greatly improve the utilization rate and saving rate of materials; Second, strengthen project cost control, approve and allocate funds according to the progress of the project, strengthen project supervision and strengthen tracking and efficiency improvement; The third is to reduce the proportion of daily expenses and minimize unnecessary expenses.
3. Strengthen production safety management.
Do a good job in safety education, establish the concept of "safety first" and emphasize that "safety is also benefit". Increase investment in safety and security, and handle a "personal accident insurance" for each employee. Enhance the awareness of self-prevention, and form an atmosphere of "safety at all times and everyone pays attention to safety" in enterprises, so as to effectively avoid the occurrence of safety liability accidents. Due to strict safety management, there was no safety liability accident in our county branch throughout the year.
The second is to take effective measures to expand the business scope.
1. Develop basic business steadily.
Our county sub-branch takes effective measures to develop basic network business. At the beginning of the year, in line with the market demand, the Preferential Measures of xx Branch for Store Tenants to Install and Use Cable TV was formulated, which not only greatly broadened the business scope of cable TV, but also raised the maintenance fee for viewing, and blocked the illegal act of privately connecting cable TV signals from the source, further standardizing the market. Through hard work, xxx urban users were added in the whole year, making the number of cable TV users in our county reach xxxx, and the new user rate reached 8.9%.
2. Focus on developing digital TV services.
First, carefully conduct market research, subdivide the market, and write investigation reports, and adopt different promotion methods for different user groups; The second is to increase publicity and elaborate planning. Invested more than 3,000 yuan in publicity funds, held on-site consultation and demonstration meetings, distributed leaflets, distributed more than 0/0000 postal advertisements, used cable TV for advertising, and put an advertisement "Welcome to xx News on xx Digital TV" in front of the self-run program "xx News" with high ratings, which received good results. The third is to actively develop group users. Make full use of the relevant preferential policies of the provincial company, and the leaders of the branch personally come forward to negotiate and win the collective purchase of digital TV set-top boxes by the county local taxation bureau, the State Taxation Bureau, the Agricultural Development Bank, the Development and Reform Bureau and other units, so that users can grow rapidly in a short time; The fourth is to do a good job in quality service. Establish the service concept of customer first. With few staff, tight time and concentrated installation tasks, the employees of the branch worked overtime and cooperated with each other to install digital TV set-top boxes for users, patiently answering users' inquiries and winning users and the market with high-quality services. Since the digital TV service was officially launched in 1 month, the number of digital TV users has exceeded 200 only before the Spring Festival, and the number of digital TV users has reached xxx in the whole year.
3. Broadband Internet services have developed.
Our county branch first uses the original network of the xxx building where the company is located for wiring, and develops xx households in the building. Then gradually extend to the surrounding communities and users of the building. At present, * * * has developed xxx Internet charging users, and realized the cumulative income of Internet business of xxxx yuan throughout the year. In addition, the radio and television internet was connected to the county government leadership office, which was highly praised by the county leaders. At the same time, it also publicized the value-added business of radio and television, showing the good image of the company.
Third, seize the opportunity to realize the leap-forward development of network construction.
1, the urban optical cable network transformation task has been fully completed.
Since the upgrading and reconstruction project of our county's radio and television network was started in June last year, our county branch has carefully organized and arranged it, overcoming many difficulties such as great construction difficulty and wide coverage. By May this year, the project was successfully completed. In addition to the reserved X-ray node, the xx optical node was also opened, and some communities and users such as xx industrial zone, railway station, finance, local tax and county administrative center were connected. According to incomplete statistics, the transformation of optical cable in county network has completed the excavation and burying of underground pipelines, the erection of pole roads, the laying of new wall-hung lines, re-hung optical cable lines, pipeline optical cables and overhead cables. At the same time, the data sorting and self-inspection of the project were done well, and the project passed the acceptance of the superior organization smoothly.
2. Completed the networking and integration of all township optical cables, and achieved the goal of "one network in the whole county".
First, the pace of township networking transformation has accelerated. Under the correct leadership of the provincial and municipal companies, the second phase of the project before and after the networking transformation of villages and towns in our county was approved, and all xx villages and towns in the county were included in the networking category. Our county branch seized the opportunity to organize project construction. By the end of February, 65438+,the construction of optical cable connecting rod, optical cable laying and equipment installation and debugging have been completed. According to statistics, the township optical cable network in our county is xx kilometers, the new wall-hanging line is xx kilometers, the re-hanging optical cable line is XX kilometers, the pipeline optical cable is X kilometers, and aerial cable is xxx kilometers, and X township optical nodes have been opened. After solid and effective work, the project was completed quickly, and the acceptance organized by provincial and municipal companies was welcomed in early February. Second, actively strive for the support of the county party Committee and government, and promote the smooth implementation of township networking integration by administrative means. According to the Implementation Plan of Rural Radio and Television Network Collection and Integration in xxx County approved by the county government, our county branch has comprehensively integrated the township radio and television network, and held a county-wide township network collection and integration work conference in the name of the county government on September 2. After verification, * * * integrated xxxx households of rural cable TV network, signed an integration agreement at the end of 10, and completed the transfer of assets and network in 12, realizing the goal of "one network in the whole county".
Fourth, the implementation of quality services to ensure the safe and high-quality operation of the network.
1, strengthen service awareness.
First, change the concept of employees, and repeatedly advocate the concept of "users are God, service depends on quality", "everyone is benefit, everyone is image" and "radio and television is my home, relying on everyone". The second is to set up a service supervision column so that every employee can face the masses and accept supervision; Third, open service in TV stations, implementing the system of handling affairs and the responsibility system of first inquiry; Fourth, during working hours, all staff are listed for posts, warmly receive every visitor, answer every phone call, start from the details, and constantly shape the beautiful image of radio and television people.
2. Strengthen network maintenance.
First, establish a division of labor and cooperation mechanism among departments to maintain contact and communication between departments, so that all departments can work together and cooperate closely to deal with various network failures in time, and * * * visited users 3582 times a year; Second, the normal inspection and maintenance of optical cable line in xxx section and the inspection of optical cable line in sensitive period were completed, which effectively ensured the smooth flow of radio and television signals without any liability accident; Third, the overhaul and maintenance of SDH equipment and front-end equipment in the computer room were strengthened, which eliminated the hidden danger of electricity consumption in 1 computer room and ensured the safe and stable operation of the equipment.
3. Do a good job in third-line safety rectification.
The branch company earnestly conveyed and implemented the rectification spirit of the superior, and set up a special rectification leading group headed by the deputy general manager in charge, with the heads of various departments as members, making overall arrangements and assigning responsibilities to people. In the rectification work, different situations are distinguished and carried out separately. First of all, the situation of cable TV crossing with electric power and telecommunication lines in urban areas, as well as the connection and crossing of electric power and telecommunication with our branch lines were investigated and counted. Then, according to the statistical situation, the lines with big security risks and easy accidents are rectified in advance according to the rectification requirements; Make unified arrangements for lines with few hidden dangers and accidents, and gradually rectify them; For the lines that cannot be rectified temporarily under special circumstances, an agreement was signed with the property right unit.
At this point, the line of xx Industrial Avenue and other sections in the county has been rectified.
Fifth, strengthen people-oriented management and improve enterprise cohesion.
The enthusiasm and creativity of employees are the fundamental guarantee for completing various tasks. We have always adhered to the "people-oriented" management concept and achieved good results.
1, further rationalizing the wage distribution relationship.
Combined with the spirit of the provincial company's salary distribution document, formulate the salary distribution method for employees in the branch and implement the enterprise's salary standard. According to the principle of linking salary with benefit, responsibility and contribution, the subsidies for foreign employees and technicians have been increased, and the sense of responsibility and professionalism of front-line personnel have been enhanced.
2. Carry out study and training in a down-to-earth manner.
The first is to formulate a study examination system at the beginning of the year. Every cadre and worker is required to make good reading notes, reaching more than 20 thousand words throughout the year; At the same time, the 1 political and business knowledge examination will be held every quarter, and teachers from the Party School of the county party committee will be hired to supervise the examination papers. The examination results are linked to the assessment salary, and the examination results are strictly rewarded and punished after they are announced. Focus on improving the ideological and political quality and professional skills of employees by means of concentrated study every month, decentralized self-study at ordinary times and quarterly examinations; The second is to carry out the "three learning and education" activities and vigorously advocate good professional ethics; The third is to carry out the "two books" learning activities. After the provincial company issued the initiative of "recommending two books to all employees", our county branch immediately contacted and purchased books such as "No excuses" and "Details decide success or failure" to ensure that all employees have one. Subsequently, a general meeting of all employees of the branch was held to mobilize the special study, and a special study plan was formulated, requiring everyone to raise awareness, study hard and take notes, and the employees responded positively. Fourth, actively send technicians to participate in various learning and training activities organized by provincial and municipal companies, with annual training 16 person-times. Through study and training, the quality of employees has been effectively improved, and the cohesion and centripetal force of enterprises have been enhanced.
3. Do a good job in corporate culture construction.
Corporate culture is an idea that is constantly formed in the process of production, management, development and growth of enterprises, and it is the unchangeable values and code of conduct of employees. To this end, our county branch regards corporate culture construction as the top priority of enterprise development, and constantly enhances employees' sense of belonging, self-confidence and pride in the enterprise.
First of all, do a good job in the management and ideological work of employees, always care about the ideological dynamics and mental state of each employee, respect human nature, actively create conditions for employees' self-education, self-shaping and self-development, conduct dialogue and exchanges with a democratic and equal attitude, be more concerned and more human, and create a harmonious and relaxed working environment within the branch. Secondly, publicity was strengthened, and plaques such as "broadcasting spirit" and "broadcasting network enterprise spirit" were produced, which enhanced employees' understanding and recognition of xx broadcasting network enterprise brand, enterprise image, enterprise concept and enterprise spirit. Third, actively organize employees to write papers, participate in essay-writing activities, and contribute to provincial and municipal publications. Xxx, the general manager of the branch company, wrote the article "Straightening out the personnel relationship of city and county branches is the urgent task to speed up the development of radio and television network in our province", which won the third prize in the essay-writing activity organized by the provincial company, and another article won the encouragement prize; The article "How to Strengthen the Construction of County-level Radio and Television Team" written by the manager of the administrative finance department of the branch company was published in the magazine "Sound Screen World". In addition, the information report has also achieved good results. This year, * * * published 2 1 article on xx radio and television network work briefing sponsored by provincial companies, ranking first among all branches in the province.
Looking back on the work in 20xx years, our county branch has made gratifying achievements and benefits, which has made the enterprise develop by leaps and bounds, but there are also some problems in the operation process. For example, the task of county distribution network transformation is heavy; After connecting villages and towns, the original network quality is low, and it is more difficult to manage, maintain and charge. The computer room has not been reformed, and the mechanism needs to be straightened out and improved; The professional level of engineering and technical personnel needs to be further improved; Team building needs to be further strengthened and so on, all of which need to be solved in the future work. In 20xx, our county sub-branch will put management in the most prominent position, further standardize its operation and realize the goal of "bigger network, stronger business and higher efficiency".
working face
The new year means a new starting point, new opportunities and new challenges. I am determined to make persistent efforts and strive for a higher level.
On the basis of this year's work, I must make clear my goals, correct my work attitude, learn from my colleagues with an open mind, strengthen teamwork and make greater progress in 20xx. The above is a summary of my work this year. If there are any mistakes, please criticize and correct them.
1. Intensify the training of departmental staff, and carry out professional knowledge and various rules and regulations in a planned, purposeful and step-by-step manner to improve the comprehensive quality of departmental staff.
2. After the pipeline construction is qualified, pipeline construction shall be carried out in the urban area.
3. Strive for the branch to actively coordinate with the regional companies and support the data business of the branch. (1) Strengthen communication and guidance on the business ability of the branch, timely guide and inform the newly added software, equipment and expansion, and solve network problems. (2) Increase the authority of the branch company to operate equipment, which is limited to facilitate business development. (3) Business equipment should have relevant processes, and the operation results should be reported to the branch for filing, so that problems can be solved as soon as possible. At the same time, the business requests of the branch should have a time limit and must be solved within the prescribed time limit.