The General Office of the Municipal People's Government is responsible for the management and coordination of the city's public service hotline. County, District People's Government Office is responsible for the management and coordination of public service hotline work within its jurisdiction.
The public service hotline set up by the Municipal People's Government (hereinafter referred to as the municipal hotline) is specifically responsible for the work of the city's public service hotline; The hotline working institutions established by the county and district people's governments are responsible for the work of the citizen service hotline within their respective jurisdictions.
County, District People's governments, departments of the Municipal People's government, agencies of the Municipal People's government, and other institutions, enterprises and other units that undertake social public management and service functions are hotline organizers, and are responsible for doing a good job in relevant hotline work according to their respective responsibilities.
People's organizations, grass-roots autonomous organizations and other social organizations cooperate with the public service hotline. Article 5 The work of the citizen service hotline shall follow the people-centered development concept and adhere to the principles of problem orientation, handling according to law, strengthening supervision and paying attention to actual results. Article 6 The Municipal People's Government shall formulate a development plan for the citizen service hotline, promote the informatization and intelligent construction of the citizen service hotline, and strengthen the management, development and application of hotline big data. Article 7 The municipal, county and district people's governments shall include the funds needed for the work of the citizen service hotline into the fiscal budget at the same level. Eighth citizen service hotline work to implement the assessment system, the assessment results into the city's economic and social development comprehensive assessment and democratic appraisal content. Article 9 The Municipal People's Government shall report the work of the citizen service hotline to the Standing Committee of the Municipal People's Congress. Tenth relevant units and personnel shall fulfill the obligation of confidentiality, and shall not disclose state secrets, business secrets, personal privacy and related personal information involved in the work of the citizen service hotline. Chapter II Division of Responsibilities Article 11 The main responsibilities of the municipal hotline office are as follows:
(a) unified acceptance, classified disposal of the city's hotline;
(two) to coordinate and urge the organizer to handle the hotline matters;
(three) to supervise and assess the hotline work of the organizer;
(four) analysis of social conditions and public opinion reflected by the hotline;
(five) to formulate the hotline work development plan;
(six) to strengthen the construction and management of hotline operation platform;
(seven) to organize and guide the training of hotline staff;
(eight) to undertake other tasks assigned by the relevant state organs. Twelfth county, district hotline main responsibilities:
(a) responsible for the hotline work in the region, the establishment of hotline work system;
(two) to handle or transfer the hotline matters assigned by the municipal hotline work organization;
(three) to coordinate and supervise the hotline work of county and district government departments, sub-district offices, towns and institutions and enterprises undertaking public service functions. Thirteenth main responsibilities of the organizer:
(a) the establishment of the main person in charge of the organizer as the first person responsible for hotline work, improve the hotline work network, equipped with full-time (part-time) staff, and improve the hotline work system;
(two) to undertake the hotline matters assigned by the municipal hotline work organization, and to guide and urge the subordinate units to do the relevant hotline work;
(3) To be responsible for updating and maintaining the information data of the hotline knowledge base;
(four) to cooperate with other units to handle related hotline matters. Chapter III Rights and Obligations of Callers Article 14 Natural persons, legal persons or other organizations (hereinafter referred to as callers) may put forward the following matters through the citizen service hotline:
(a) government information and public service information consultation;
(2) Needs to be solved by state organs, departments or units;
(three) opinions and suggestions on the construction of economic, political, cultural, social and ecological civilization;
(4) Complaints and reports on the honesty and diligence, work style, work quality and work efficiency of state organs, institutions, enterprises and their staff;
(five) other issues that need to be reflected. Fifteenth callers have the right to know the progress and results of their hotline matters, except those involving state secrets, business secrets and the privacy of others according to law.