Ideologically, on the one hand, we should strengthen our political beliefs, strive to improve our ideological consciousness, adhere to the leadership of the Producers' Party of China, support the decision of the CPC Central Committee, and support the policies of the CPC Central Committee and the State Council on the share reform of CCB. On the other hand, the customer-centered service concept has been established, and the importance of "customer-centered" in CCB has been further realized through study and practice. During the training of the provincial bank, I learned the service concept of "customer-centered" from the class of the leaders of the provincial bank, but my understanding at that time only stayed in theory and I didn't have personal experience. When I arrived at the counter, I found that this was not an empty slogan. In the financial industry with unprecedented fierce competition, only by firmly establishing the customer-centered idea, serving customers wholeheartedly and creating more convenience and wealth for customers, especially in this era of unprecedented fierce competition in the financial industry, only by firmly establishing the "customer-centered" concept and effectively serving customers can we be invincible in the competition.
In business, I have also gained a lot. I was no stranger to banks when I was at school, but my understanding at that time stayed at the economic theory and macro level, and I didn't know much about the specific business of banks. When I came to the counter, I found that the bank didn't only handle deposit and withdrawal business as I knew before. There are still many businesses I don't know, and I still have a lot to learn. With the help of my colleagues, I am now basically familiar with the operation process of the savings counter, and I have also reached a relatively skilled operation of the DCC operating system for personal financial services. I can work as a cash cashier independently, bear the corresponding responsibilities and obligations, accept the comprehensive evaluation of performance management and the corresponding incentive and restraint measures. I also use my spare time to seriously study other related financial business knowledge and open up learning space. With my love of literature and my daily practice, I have a certain ability of writing summary, investigation and statistical analysis, and can timely analyze the market demand, products and channels, customer suggestions and other issues found in customer service, so as to try to solve problems and difficulties.
In short, in this internship, I not only learned a lot of knowledge that I didn't have in books, but also determined my study and exercise goals, corrected my work attitude, tested my work enthusiasm and patience, and strengthened my work determination. At the same time, in the contact with CCB people, the CCB spirit of "teamwork, dedication and innovation" inspired me, and the CCB style of "honesty and affinity, preciseness and standardization, seeking truth and being pragmatic, and striving for progress" was deeply left in my mind. During this time, I also feel that I have improved and made progress in many aspects, laying a good foundation for studying accounting and account manager positions in the future. A good beginning is half the battle. I believe that in the process of the next internship exercise plan, I will work hard to learn more knowledge with greater enthusiasm and complete the grassroots exercise work with good quality and quantity.