First of all, we should communicate frankly with employees on the situation, necessity and arduousness of enterprise reform from the perspective of national laws and political systems, so that everyone can understand the necessity of transformation from the perspective of enterprise survival. "Post depends on performance, salary depends on contribution" is not only a slogan, it conforms to national laws and regulations and the needs of enterprise development, and is very important for the further development of enterprises. A series of reforms after the listing and process reorganization of telecom enterprises, especially the adjustment of salary system, job responsibilities and the implementation of KPI indicators, have indeed changed the interest relationship of some employees, but this change of interest relationship is based on the link between employee income and business development, personal interests and enterprise benefits, which conforms to the socialist principle of distribution according to work and more work for more. Although there are some problems in the reform process, it conforms to the trend of social development and the personal ability of employees.

Secondly, actively help employees to adjust their mentality, understand the increasingly fierce competition situation in the current telecommunications market, learn to adapt to changes in the external environment, and strive to improve their psychological endurance. At present, enterprises at all levels are implementing KPI assessment system at all levels, emphasizing performance. However, responsible persons at all levels, especially those in grass-roots units, still need to strengthen help and guidance for employees, and encourage employees to emancipate their minds, put down their burdens and go into battle lightly. In particular, older transfer workers should be enlightened and encouraged in time to help them overcome their fear of difficulties and establish their confidence in facing difficulties when faced with work pressure, study pressure and post competition pressure.

Third, increase the training of employees to help them improve their skills and business ability. If enterprises want to survive, develop and maintain lasting advantages in the increasingly severe market competition environment, they must have the comprehensive competitiveness of "faster, better and more professional", which requires our employees to have the ability to constantly learn and absorb new knowledge and continuously improve their own quality. However, the skills training of employees cannot be generalized simply. We must teach students in accordance with their aptitude, design different training courses and adopt different training methods according to different training objects and training contents. For example, we must pay attention to the training of solving practical problems, which requires practice, hands-on guidance and accumulation of experience, rather than simply instilling the theory of "One Great Harmony". To cultivate the marketing ability of community managers, we should make more use of case demonstrations, and encourage them to master the methods and laws of discovering demand, stimulating demand, selling products, obtaining orders and coping with competition through a large number of vivid marketing case analyses, so as to draw inferences from others and achieve mastery.