The "12328" hotline is an important carrier for transportation authorities at all levels to listen to people's voices, smooth public opinion and gather people's wisdom. It is also an important channel for the broad masses of the people to express their wishes, reflect their interests and participate in industry governance.
Extended data:
From February 20 1 may/day, the "12328" traffic service supervision telephone was officially opened in this city (Shanghai). The service supervision telephone covers various transportation industries (formats) such as public transportation, taxis, inter-provincial passenger transportation and freight transportation in this city. The public can call the service supervision telephone to reflect the requirements and suggestions of the transportation industry on service quality.
In 20 17 years, the 12328 system * * accepted more than 28 million effective services, and the business volume was among the best in more than 50 government public service telephones starting with 123 in China.
Baidu Encyclopedia-12328