Doing a good job of high-quality user visits is an important management link to effectively improve the quality of postal services, and it is also one of the main bases for listening to users' objective feedback on postal service satisfaction. But the scope of this work is very wide, so how to carry out user access in a standardized, orderly and effective way? This paper introduces this in detail for your reference. First, make a visit plan with a purpose. All units and departments should make plans in advance before carrying out user visit activities, and issue work tasks (notices) for this year (stage) after investigation and demonstration, so as to clarify the requirements of frequency, quantity and objectives of monthly (quarterly) visits to users. For example, a provincial postal company issued relevant documents this year, stipulating that the directors of rural branches should visit at least 20 users every quarter and hold at least 1 user forum every year. Second, the combination of static and dynamic is standardized and effective.