From the point of view of facilitating the people and benefiting the people, the inspection and declaration gateway will be put in front, and a medical insurance consulting service hall will be added in the administrative office area, which completely solves the problems of inconvenience for people to handle high-value medical insurance drugs, reimbursement in different places and policy consultation; Implement the "four ones" service, that is, accept the demands of the masses at the first time and settle them, inform the people at one time and promise to settle them within a time limit.

Let the masses run at most once, comprehensively clean up all kinds of procedures, links and certificates that have no basis in laws and regulations, get through the blocking points and pain points in medical insurance handling, improve people's satisfaction and sense of gain, * * * clean up more than 40 convenience services, and streamline the certification materials by 4 1 copy. 42 government affairs integration services have been fully claimed, and up to now, more than 25,000 government affairs window services have been handled.

Adhering to the working idea of strengthening Party building and promoting business, combined with the work of "taking Party classes on medical insurance", "sending medical insurance to the grassroots" and promoting medical insurance in electronic certificate, 8 people from all over party member formed a propaganda group to carry out the special activities of "Party building+medical insurance" in batches in 13 township streets in the whole region to convey the Party's medical insurance policy to the masses.

It has further improved the awareness rate and awareness of grassroots people on medical insurance laws and policies, stimulated the enthusiasm of the masses to participate in medical insurance, and opened up the "last mile" of medical insurance opening to the masses. On the basis of on-the-job training, in the form of "medical insurance lecture hall" and "general examination of medical insurance policy theory", learning is promoted by examination and application is promoted by learning.

On the whole, a wave of learning upsurge of "comparing, catching up and surpassing" was set off. Through the study of medical insurance policy, case analysis and experience exchange, we found the shortcomings in the study and made up for them, which greatly improved the service ability of medical insurance and created a medical insurance team full of team spirit and collective honor.

Yizheng medical insurance bureau "three studies and three promotion" to create a new image of the team;

In order to make every effort to build a medical insurance service team that can write, speak, ask accurately and do things in case of trouble, Yizheng Medical Insurance Bureau innovatively launched the "three studies and three promotion" activities. First, "mentoring" leads to learning and promotes the rapid growth of new people. Through words and deeds, form a mentor in business and a good helper in work.

The second is to "normalize" mutual learning and promote the ability to improve again. Continue to carry out the "I talk about my business" activity, carry out the pilot project of government services for medical insurance management, and stimulate the endogenous motivation of managers to practice skills, learn business, compare skills and improve quality. The third is to "go out" to learn and promote broader thinking.

Organize personnel to study advanced experience in Suzhou University, Xinyi City, Guangyuan, Sichuan and other places, such as fund supervision, treatment guarantee, off-site online settlement, to further improve service quality and efficiency.