Guide: In the office, no matter you are a colleague or a boss, you should take the initiative to greet people who pass by your desk. The following is a complete collection of business etiquette knowledge I brought to you, hoping to help you.

What is etiquette?

Etiquette is an established code of conduct and procedure that people use to beautify themselves and respect others in various social interactions. It is the general name of etiquette and ceremony, which is embodied in politeness, etiquette, appearance and ceremony.

2. What is politeness?

Politeness refers to the normative behavior that people show respect and friendship with solemn and obedient appearance in the process of mutual communication.

3. What is etiquette?

Etiquette refers to the rules of behavior in dealing with people. It is a concrete manifestation of politeness, including the way of treating people, the form of greetings and greetings, manners, manners and clothes in public places, etc.

4. What is business etiquette?

Business etiquette is the norm and convention used by business people to maintain the company image and show respect and friendship to colleagues in business activities. It is the application and embodiment of general etiquette in business activities.

5. Principles of social etiquette:

1) classification principle 2) reciprocity principle 3) respect principle

6. What is temperament?

Temperament is a psychological term. Temperament refers to the dynamic characteristics of a person's psychological activities. It is not only manifested in the intensity, speed, looming and intensity and speed of human emotional activities, but also in the flexibility or dullness of thinking.

7. Temperament can be divided into four basic types:

1) sanguine 2) bile 3) mucus 4) depression

8. Good temperament is based on people's ideological quality, civilization and cultural accomplishment, and also depends on people's attitude towards life.

9. To improve etiquette, we must first strengthen personal moral cultivation, so what is morality?

Morality is the sum total of behavioral norms that adjust the relationship between people and between individuals and society. It is a person's rules and code of conduct.

What is a musical instrument?

Appearance is a person's appearance, including appearance, posture, clothes and manners, and it is the basic factor that constitutes the first impression of communication.

1 1. Standing posture requirements:

Good posture can set off good temperament and demeanor. The basic requirement of standing posture is that the human body is upright and the center of gravity is between the feet. Open your toes slightly outward about 45 degrees, hold your chest and abdomen, lift your hips, keep your head straight and your shoulders flat, and look straight ahead. Don't stagger, shrug or lean against the wall or chair when standing. It is inappropriate to put your hands in your trouser pockets or cross your chest on formal occasions, which will damage your image.

12. Sitting posture requirements:

The basic requirement of sitting posture is to keep the upper body upright, the man's knees together or slightly apart, and his feet naturally touch the ground. A lady should be gentle. When wearing a skirt, she should put it together and sit down with her legs together. Generally, vertical row, oblique row and overlapping row are adopted. It is forbidden to bend over and shake your legs when sitting. Ladies are forbidden to spread their legs and cross their legs.

13. Requirements for civilized behavior:

In all kinds of communication occasions, we should be steady and self-sufficient, respect each other, be neither humble nor supercilious, and be natural and graceful. To this end, the following points should be noted:

1) Pay attention to personal and public health. Good hygiene habits are respect for oneself, others, society and life.

2) Do not smoke or quit smoking. Nowadays, cigarettes are not respected in general social occasions.

3) Punctuality.

4) Avoid indecent behavior. Don't eat onions, garlic, leeks and other foods before attending social activities. After eating, you can pack tea, peanuts, chewing gum and so on. Don't blow your nose, pick your nose, pick your ears, wipe your eyes, pick your teeth, yawn, etc. When coughing or sneezing, cover your mouth and nose with a handkerchief and face to one side to avoid making a loud noise.

14. TPO principle of clothing:

TPO is the abbreviation of three English words: time, place and purpose. The implication is that people must adapt to the specific requirements of time, place and purpose in their clothes, and can't be self-righteous.

What is greeting? What kinds are there in general?

Greeting is a kind of greeting etiquette in which friends who meet each other express friendship and respect in silent action language when they are far away from each other or should not talk much. There are five kinds in common use: first, raise your hand; second, nod; third, smile; fourth, bow; fifth, take off your hat.

16. Etiquette for calling:

1) Select the call time. According to the work, study, rest and other habits of the receiver, choose the right time to call. Generally, don't call others after 22 o'clock, and don't call others during meals and lunch break, so as not to affect others' meals and rest.

2) Draw up the visit points. Don't talk too long, speak concisely and make a long story short.

3) Pay attention to the art of telephone language. Voice represents the image of yourself and your organization, so be kind, gentle, expressive, gentle and articulate when you speak. Call with the feeling that the other person is right in front of you, and let the other person feel that you are smiling. Put down the phone, be sure to put it down gently.

17. Elevator etiquette:

1) In a crowded elevator, once the elevator is opened, the person standing at the outermost should take the initiative to give way to the person behind, so that the person behind can have more space to get out.

2) After entering the elevator, please immediately turn around and face the opening direction or center. Don't face four walls or look at people.

3) The elevator has a small space, so it should be quiet. Eating, smoking and talking are forbidden.

4) The person standing by the elevator button has the obligation to serve other passengers, and others should thank him.

5) You can't use your mobile phone in the elevator, because it's not easy for others not to listen to you in such a small space.

18. Use of mobile phone:

1) Turn off all the precision instruments in the aisles of airplanes and hospitals, so as not to affect the normal work of the instruments.

2) In public places such as conference rooms, reading rooms, concerts, cinemas, etc., you must turn off your mobile phone immediately after sitting down, or change it to vibration mode. If there is a call, you should leave the scene quickly and then talk to the other party so as not to affect others.

3) Try not to make phone calls in closed spaces such as elevators, carriages and restaurants. Even if you want to make a phone call, make a long story short and keep the volume as low as possible so as not to disturb others.

4) When using a mobile phone, it is not appropriate to speak loudly on any occasion, which will affect the people around you and be impolite to the other party on the phone.

19. Flower sending etiquette:

1) When attending a birthday party, it is suitable to send birthday flowers, roses, daisies and orchids to express eternal blessings.

2) When someone gets married, it is suitable to send brightly colored flowers, which can enhance the romantic atmosphere and express sweetness.

3) Celebrate a friend's vigor and vitality or the birth of a baby, which is suitable for sending flowers with good color and fragrance, indicating warmth, freshness and greatness.

4) When visiting patients, gladiolus, roses and orchids should be sent, and white, blue, yellow or excessively fragrant flowers should be avoided.

5) Moving to a new house is suitable for sending sedate and noble flowers or ornamental varieties suitable for indoor display, such as Brazilian wood, gladiolus, roses, rich trees and bonsai. , as a grand gesture.

6) White roses, Bai Lianhua or plain flowers can be used to express grief, symbolizing regret and nostalgia.

20. Details of the banquet invitation:

1) The company logo is usually at the top, and the size is small. The less prominent, the better. It is best not to have advertising content, such as the company's advertising language.

2) Name of the host If the company holds a banquet, the name of the inviter or a group of people should be written, and it should not be invited in the name of a group or unit.

3) "You are cordially invited ..." is the most formal form, while "You are cordially invited" or "You are cordially invited" is less formal. It is also allowed to omit this invitation language in informal invitations.

4) The banquet type should indicate what kind of banquet to hold, such as "cocktail party", "dinner party" and "tea party".

5) The words used to express the purpose of banquet invitation are: "meet someone", "celebrate an activity", "commemorate" and "congratulate".

6) The date is usually clearly written on the official invitation. For example, on Saturday, February 23rd, abbreviations are not used.

7) Time is the most formal way to write invitations. For example: 6 pm to 8: 30 pm

8) The location should be clearly written.

2 1. In interpersonal communication, why do you say that external image can bring good communication effect?

1) People's external performance will make others feel good and leave a good first impression;

2) People's inner qualities can indeed be revealed to a considerable extent through external performance.

22. The basic moral standards of citizens:

Patriotism, law-abiding, courtesy, honesty, unity, friendliness, diligence, self-improvement and dedication.

23. What is the core of citizen's moral construction?

Serve the people

24. Social morality: be polite, be polite, be helpful, take care of public property, protect the environment, and abide by the law.

25. Professional ethics: love your job, be honest and trustworthy, be fair, serve the masses and contribute to society.

26. Family virtues: equality between men and women, respect for the elderly and love for the young, harmony, diligence and housekeeping, and neighborhood unity.

27. The provincial capital citizens' code of conduct:

1) No spitting, 2) No swearing, 3) No smoking in public places, 4) No littering, 5) No damage to public facilities, 6) No graffiti, 7) No parking, 8) No violation of traffic regulations, 9) No street stalls, 10) No feudal superstition.

28. Three tube six no:

Shut up, don't spit, don't swear;

Mind your own hands, don't litter, don't scribble;

Take care of your legs, don't trample on flowers and green spaces, and don't climb over traffic obstacles.

29. The meaning of the ring on different fingers:

Wearing it on the index finger means that you are still in love and courting;

Wearing it on the middle finger means that you have a lover and are in love;

Wearing it on the ring finger indicates formal engagement or marriage;

Wearing it on the little finger means never getting married and being single.

30. Smoking should pay attention to the problem:

1) Pay attention to the occasion when smoking. Nowadays, smoking in public places is considered to be a violation of social morality, and smoking is absolutely not allowed in places with no-smoking notices.

2) Smoking should be civilized and elegant. Don't throw cigarette butts about. If there are others present, you must ask their permission.

3) Smoking is allowed on some occasions. However, a toast to cigarettes should only promote politeness and politeness. So far, don't invite each other to smoke again and again.

3 1. Wonderful use of hand washing cup:

Now, when you eat in a rather elegant banquet or high-end restaurant, the waiter will bring you a small bowl of warm water after eating the food that will get your hands dirty (such as some shrimps and crabs with belt shells). You will soak your fingers in a bowl, then dry your hands with a napkin, and then the waiter will take the washing cup away from the table.

32. The technical indicators of business card making include several aspects.

(1) Specification (2) Material (3) Color (4) Pattern (5) Font (6) Content

33. What materials are commonly used when making business cards?

recycled paper

34. What is the best color for business cards in business communication?

Monochrome is preferred, generally light white, light blue, light yellow and light gray are preferred.

35. What patterns appear on business cards in business communication?

(1) enterprise identification mark (2) unit location (with sketch) (3) enterprise landmark building or flagship product.

36. In business communication, what is the font commonly used on business cards?

Standard printing and simplified printing are generally adopted. If you need to print English, the front and back should be printed separately. It is forbidden to print both Chinese and English on one side.

37. What kinds of business cards are there?

(1) Business card (2) Personal business card includes personal name and business name.

38. What are the three prohibitions on using business cards in foreign business contacts?

(1) Business cards cannot be altered casually; (2) Business cards are not allowed to provide more than two titles; (3) Personal contact information (mobile phone, home phone) is not provided on the business card.

39. In business communication, what problems should be paid attention to when accepting and delivering business cards?

When accepting other people's business cards, you should respectfully accept them with both hands and thank them; After receiving it, you should read the above contents carefully, and then put them in your coat pocket or business card holder to show your respect. Never put them in your coat pocket.

When handing someone a business card, you should get up, put the business card in your palm, press your thumb on the top edge of the business card, and hand it over to show your respect.

40. What are the principles of using mobile phones in business communication?

Don't ring, don't listen, don't go out to pick it up.

4 1. Why should we talk about the art of business communication?

(1) improve personal quality (2) facilitate our communication and entertainment (3) help to maintain corporate image.

42. Under the condition of market economy, the competition of enterprises is first of all (the quality of employees).

43. In business communication, individual represents (whole) and personal quality represents (corporate image).

44. What are the dual abilities of modern business people?

Business and communication skills.

45. (Business ability) is the foundation of business personnel.

46. What is the basic idea of business etiquette?

Respect-oriented, expressive and formal.

47. The most important thing to learn business etiquette is (respect first).

48. What are the basic requirements for women to wear jewelry in business communication?

In identity, the less the better.

49. What jewelry is not suitable for lesbians to wear in business contacts?

(1) Don't wear jewelry (2) Don't wear jewelry (brooches, anklets) that show gender charm.

What is the professional standard for wearing two or more accessories?

Homogeneity and color.

5 1. On formal occasions of business communication, gay men must wear (suits) and lesbians must wear (dresses).

52. What is the last question for professional women to wear skirts?

(1) Don't wear black leather skirt (2) Advanced, barefoot in formal occasions (3) Don't wear socks with holes.

(4) Avoid mismatched shoes and socks; (5) Three legs cannot appear.

53. What are the requirements for gay and lesbian hair length in business communication?

A man's shortest hair cannot be zero.

Women's hair should not be over the shoulder at the longest, but should be tied up or rolled up and not let loose.

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