1. There is a "rigid" consciousness. In their work, some policemen are not sensitive to police-related public opinion, often confined to traditional concepts and thinking, and lack sufficient attention to the role and influence of public opinion. They unilaterally believe that the main business of public security organs is to crack down on crime and prevent and control public security, and their influence is minimal only by posting and responding on the Internet several times. Therefore, the work is often characterized by slow response, neglect of guidance, and ultimately loss of initiative, delaying the best opportunity to deal with public opinion, leading to the rapid spread of police-related public opinion and bringing passivity to the next disposal work.
2. Always "mechanical" reaction. For police-related public opinion, some police officers and departments are too simple to deal with it, and their handling ability is not strong. For the news released by the media such as the Internet, the passive way of "covering up and covering up" has been adopted instead of timely taking targeted measures to guide it, which has intensified the public's suspicion to some extent and even pushed the public to the opposite side. At the same time, in dealing with the relationship with the news media, we have always maintained a "stay at a respectful distance" attitude, and the phenomenon of avoiding or refusing media interviews is widespread. However, after the police-related public opinion happened, the relevant information media could not verify it, and only listened to the statements of the parties and victims, resulting in incomplete, objective and untrue news reports. In the end, the original simple events become not simple, and the easy problems become not easy.
3. There is a "blind" explanation. After the police-related public opinion occurred, some public security organs did not analyze and evaluate the situation and did not accurately grasp the psychology of the masses. But because of the crisis of public opinion, they blindly release some official information to the news media, often causing comments and accusations from netizens because of false and improper words and deeds, and failing to make good use of the guidance and disposal of police-related public opinion. However, some public security organs are more extremely tough in guiding public opinion. Instead of considering the problem from the standpoint of the masses, they once accused the media of many irregularities, which led to the "overlapping and upgrading" of police-related public opinion, and the criticism of the news media intensified, further aggravating the crisis of police-related public opinion.
4. Cooperative "intestinal obstruction" is serious. The guidance and disposal of police-related public opinion involves many police types and departments, and the cooperation between police types is very important. At present, as far as grass-roots public security organs are concerned, there is still a lack of a complete cooperation mechanism in guiding and handling public opinion, and the division of tasks between grass-roots teams and functional departments of organs is not clear enough. In particular, the rapid linkage between the propaganda department and some grass-roots law enforcement units is still a "short board", and the phenomenon of "one-man show" and "fragmented" is very common, and the overall ability and level of handling police-related grievances needs to be further improved. In addition, there are still problems in communication and cooperation between grass-roots public security organs and news media such as TV stations, newspapers and websites, and a three-dimensional publicity pattern has not yet been formed.
Question 2: Use a practical example to illustrate the problem.
An analysis of the hot spots of public opinion on "the banner of villagers being detained"
I. Overview of public opinion:
It is reported that in August 10, Feng Yongjun, a resident of Bai Qing Town, Santai County, Sichuan Province, sent a banner of "inaction" to the county environmental protection bureau.
Being detained in criminal cases has aroused social concern. 19, the county public security bureau responded: "Our public security organs believe that his number,
Scale and other behaviors are * * * * behaviors, which are not applied for and violate the * * * * law and relevant regulations.
1, quick response: After the incident, the official should immediately organize publicity and other relevant departments to release authoritative information in the media.
Announce the truth of the incident, guide public opinion, firmly grasp the initiative of police-related public opinion discourse, and prevent misleading public opinion and negative speculation.
2. Comfort in time: After the incident, * * * should not only communicate with the people involved, but also respond to the demands of the people and try its best.
Meet the reasonable demands of the people involved and appease the victims in time. * * * Only through equal and sincere communication can we know.
What the people need, guide them according to the situation, reassure them and complain in the name of justice.
3. Properly handle: properly handle the incident as soon as possible, announce the results in time, and continuously respond to the social doubts exposed in the incident.
Topics, and lead netizens' emotions and comments to a rational and constructive track to calm the crisis of public opinion.
4. Authoritative comments: Authoritative persons or spokespersons of relevant organizations are the basis for publishing and clarifying relevant facts.
On this basis, evaluate or express opinions on the occurrence, handling and impact of emergencies, representing * * * and social responsibility.
The position and viewpoint of the organization on emergency handling. Through the organic combination of factual information and opinion guidance, a strong positive communication is formed.
Sowing effect. Shenzhen
5. Third-party guidance: * * can organize experts and scholars who are familiar with the situation and master policies to deal with emergencies.
Explain, explain the truth, clarify the facts and refute the issues of public concern through guest interviews or direct postings.
Reject fallacies; Practice has proved that the greater the prestige of the third party, the higher the credibility of the news source and the better the persuasion effect; Third-party voice scale
The greater the momentum, the greater the impact.
Question 3: How to Treat Police-related Public Opinions Correctly With the rapid development of information technology, the network has become an important way for people to reflect their demands, express their opinions and seek common ground while reserving differences because of its openness, interactivity and virtuality. Public security organs, as the most extensive law enforcement departments in contact with the masses, are always under the "microscope" of the media and the "spotlight" of the network, and public opinion related to the police has become one of the most concerned fields in society. Under the new situation, how to strengthen the collection and judgment of police-related public opinion and firmly grasp the initiative of public opinion guidance is of great significance for improving the ability of public security organs to cope with and resolve public opinion crisis and maintaining the good image of public security organs and people's police.
First, the current characteristics of police-related public opinion
1.
Face to face communication is very fast. Since the arrival of the media era, the spread of public opinion has changed from "point to face" to "face to face". Public opinion communication is supported by many information chains, and there is no clear path and center, which is often manifested as "second kill" speed, which is difficult to control and control. If once the police-related information is sent by the media, it will spread quickly and widely, and the audience will expand instantly. It can be seen that public opinion, especially police-related public opinion, spreads very fast and needs to be highly valued by public security organs.
2.
"Point-to-point" docking has a wide range. New media is based on information exchange among participants, and has the characteristics of hyperlink, strong interaction and mobility. In the interaction, the publishers, disseminators and participants of police-related public opinion are all "nodes" in the whole process. They can publish, spread and receive information from each other, and realize "point-to-point" docking in a short time without "checking" and "auditing". Therefore, the right of participants to express their opinions is "enlarged" so that the coverage is beyond imagination. Even simple police-related public opinion will be infinitely amplified by the communication interaction of forums, post bars, Weibo and other media, and will be widely spread in a short time, thus causing negative effects of online public opinion.
3.
The discussion of "piece by piece" had a great response. Public security work has the characteristics of universality, mass and particularity. In addition, in the specific social environment where the game between public rights and private rights is becoming more and more fierce, the public pays close attention to public security work and people's police. Police-related public opinion has become the focus of news media, especially online media, and also the object of excavating news resources. Once the police-related information is captured by the media, especially the negative information such as unfair law enforcement, violation of law and discipline, it will be widely disseminated by new media such as internet, forums and post bars, and the print media such as newspapers and magazines will continue to follow up and release news, thus making a police-related public opinion spread by various media positions, forming the effect of "piece by piece" discussion, causing great concern and extensive discussion in the whole society, causing strong social repercussions and passivity to public security work.
4.
The hype of "net net" has far-reaching influence. The virtuality of the network and the freedom of speech have helped to enhance the individual's sense of "no responsibility" to some extent. Some websites have published one-sided comments in order to blindly pursue sensational effects; Some websites even use police-related information for malicious speculation, which leads to public opinion that is not conducive to the public security organs on the Internet, which in turn leads to a crisis in the relationship between the police and the people and seriously affects the public security organs' law enforcement credibility. At the same time, police-related public opinion has also changed from online to offline, and some public opinions have directly turned into conflicts between police and people in reality. It can be seen that the influence of police-related public opinion "online and offline" hype can be described as deep.
Second, the problems existing in the guidance and control of police-related public opinion
1.
There is a rigid understanding. In their work, some policemen are not sensitive to police-related public opinion, often confined to traditional concepts and thinking, and lack sufficient attention to the role and influence of public opinion. They unilaterally believe that the main business of public security organs is to crack down on crime and prevent and control public order. Just posting and responding several times on the Internet has little influence. Therefore, the work is often characterized by slow response, neglect of guidance, and ultimately loss of initiative, delaying the best opportunity to deal with public opinion, leading to the rapid spread of police-related public opinion and bringing passivity to the next disposal work.
2.
Always a "mechanical" reaction. For police-related public opinion, some police officers and departments are too simple to deal with it, and their handling ability is not strong. For the news released by the media such as the Internet, the passive way of "covering up and covering up" has been adopted instead of timely taking targeted measures to guide it, which has intensified the public's suspicion to some extent and even pushed the public to the opposite side. At the same time, in dealing with the relationship with the news media, we have always maintained a "stay at a respectful distance" attitude, and the phenomenon of avoiding or refusing media interviews is widespread. However, after the police-related public opinion occurred, the relevant information media could not verify it, and they could only listen to the statements of the parties and victims ... >>
Question 4: What measures should be taken to deal with police-related public opinion? First, clearly understand the situation and fully understand the necessity of actively responding to police-related public opinion and strengthening public opinion guidance. First, the urgent need for public security organs to actively respond to severe challenges and maintain social and political stability. In view of the increasingly prominent social contradictions, the complicated struggle against the enemy, the increasing awareness of people's legal system and human rights, and the rapid rise and development of new media such as the Internet, we should accurately grasp the situation, comprehensively grasp the situation, establish and improve a rapid response and guidance mechanism for police-related public opinions, guide pluralistic social thoughts or ideologies to a correct and healthy public opinion track, and form a joint force and mainstream consciousness conducive to public safety and social development and progress, which is related to the overall situation of public security work and social stability. The second is to do a good job in handling police-related public opinion and guide public opinion to establish a good image of the people's police in the new era. Consciously accepting the supervision of public opinion and taking this as a mirror to examine our own gap is a necessary condition to ensure the healthy development of public security team construction.
Question 5: What are the hot public opinion events involving the police network since 2065438+04? The hot public opinion events involving the police network since 20 14 mainly include:
Henan peasant woman police station committed suicide.
Analysis of the incident that Luoyang police caught thieves by local police.
Heilongjiang man attacked police and was killed.
Because it is not convenient to post links, more police-related public opinion events can be read in Ant Square Public Opinion Encyclopedia. People who mainly do public opinion monitoring will release hot public opinion events, and the public opinion reports are good. Some public opinion reports summarized all the hot public opinion events related to the police network in 20 14 and 20 15.
Question 6: As an ordinary policeman, how to prevent police-related public opinion? First of all, public opinion is the abbreviation of "public opinion situation", which refers to the social attitude of the people as the main body to social managers, enterprises, individuals and other organizations and their political, social and moral orientations in a certain social space around the occurrence, development and changes of intermediary social events. It is the sum of many people's beliefs, attitudes, opinions and emotions about various phenomena and problems in society.
Secondly, people's understanding of news is often through the Internet and other channels. After the news is polished by the media, it is more likely to cause people's dissatisfaction and resentment. I think as an ordinary policeman, you should do your job well, be fair and just, and you can't condone it. However, if we are more considerate and humane in law enforcement, it will make people realize the spirit of law enforcement "serving the people" and produce less negative grievances.
Question 7: How to deal with police-related public opinion;
With the rapid development of information technology, the network has become an important way for people to reflect their needs, express their opinions and seek similarities because of its openness, interactivity and virtuality. Public security organs, as the most extensive law enforcement departments in contact with the masses, are always under the "microscope" of the media and the "spotlight" of the network, and public opinion related to the police has become one of the most concerned fields in society. Under the new situation, how to strengthen the collection and judgment of police-related public opinion and firmly grasp the initiative of public opinion guidance is of great significance for improving the ability of public security organs to cope with and resolve public opinion crisis and maintaining the good image of public security organs and people's police.
Problems existing in the guidance and control of police-related public opinion;
1. There is a "rigid" consciousness. In their work, some policemen are not sensitive to police-related public opinion, often confined to traditional concepts and thinking, and lack sufficient attention to the role and influence of public opinion. They unilaterally believe that the main business of public security organs is to crack down on crime and prevent and control public security, and their influence is minimal only by posting and responding on the Internet several times. Therefore, the work is often characterized by slow response, neglect of guidance, and ultimately loss of initiative, delaying the best opportunity to deal with public opinion, leading to the rapid spread of police-related public opinion and bringing passivity to the next disposal work.
2. Always "mechanical" reaction. For police-related public opinion, some police officers and departments are too simple to deal with it, and their handling ability is not strong. For the news released by the media such as the Internet, the passive way of "covering up and covering up" has been adopted instead of timely taking targeted measures to guide it, which has intensified the public's suspicion to some extent and even pushed the public to the opposite side. At the same time, in dealing with the relationship with the news media, we have always maintained a "stay at a respectful distance" attitude, and the phenomenon of avoiding or refusing media interviews is widespread. However, after the police-related public opinion happened, the relevant information media could not verify it, and only listened to the statements of the parties and victims, resulting in incomplete, objective and untrue news reports. In the end, the original simple events become not simple, and the easy problems become not easy.
3. There is a "blind" explanation. After the police-related public opinion occurred, some public security organs did not analyze and evaluate the situation and did not accurately grasp the psychology of the masses. But because of the crisis of public opinion, they blindly release some official information to the news media, often causing comments and accusations from netizens because of false and improper words and deeds, and failing to make good use of the guidance and disposal of police-related public opinion. However, some public security organs are more extremely tough in guiding public opinion. Instead of considering the problem from the standpoint of the masses, they once accused the media of many irregularities, which led to the "overlapping and upgrading" of police-related public opinion, and the criticism of the news media intensified, further aggravating the crisis of police-related public opinion.
4. Cooperative "intestinal obstruction" is serious. The guidance and disposal of police-related public opinion involves many police types and departments, and the cooperation between police types is very important. At present, as far as grass-roots public security organs are concerned, there is still a lack of a complete cooperation mechanism in guiding and handling public opinion, and the division of tasks between grass-roots teams and functional departments of organs is not clear enough. In particular, the rapid linkage between the propaganda department and some grass-roots law enforcement units is still a "short board", and the phenomenon of "one-man show" and "fragmented" is very common, and the overall ability and level of handling police-related grievances needs to be further improved. In addition, there are still problems in communication and cooperation between grass-roots public security organs and news media such as TV stations, newspapers and websites, and a three-dimensional publicity pattern has not yet been formed.
Countermeasures of public security organs to deal with police-related public opinion
(1). We should change our ideas and improve our ideological understanding. First, we should understand public opinion from a stable height. The duties and tasks of public security organs are to ensure the overall social stability and people's livelihood. The occurrence of police-related public opinion expresses the demands and wishes of the media and the public. If the public security organs do not guide and control properly, it will lead to malicious speculation by the internet and other media, forming a crisis of police-related public opinion, and some even have conflicts between the police and the people, which will affect the overall stability of society. Public security organs should understand police-related public opinions from a stable and political height, always keep a clear head, and do a solid job in maintaining stability such as propaganda and guidance, and emergency response. Second, we must grasp the public opinion from the height of the police situation. It is necessary to firmly establish the consciousness that "public opinion is the police situation" and remain highly sensitive to police-related public opinion. After the occurrence of public opinion, it is necessary to immediately organize the police of the political work propaganda department to respond quickly, take the initiative to deal with it, and properly dispose of it to prevent public opinion from being "fermented" on a large scale, resulting in passive public security work. Third, we should look at public opinion from the height of image. Police-related public opinion affects the overall stability of society, and is more related to the image of public security organs and people's police. In the guidance of public opinion, it is necessary to effectively strengthen "public opinion is image" ... >>
Question 8: Prevention and control of police-related public opinion V. Countermeasures of public security organs to deal with police-related public opinion
1. We should change our ideas and improve our ideological understanding. First, we should understand public opinion from a stable height. The duties and tasks of public security organs are to ensure the overall social stability and people's livelihood. The occurrence of police-related public opinion expresses the demands and wishes of the media and the public. If the public security organs do not guide and control properly, it will lead to malicious speculation by the internet and other media, forming a crisis of police-related public opinion, and some even have conflicts between the police and the people, which will affect the overall stability of society. Public security organs should understand police-related public opinions from a stable and political height, always keep a clear head, and do a solid job in maintaining stability such as propaganda and guidance, and emergency response. Second, we must grasp the public opinion from the height of the police situation. It is necessary to firmly establish the consciousness that "public opinion is the police situation" and remain highly sensitive to police-related public opinion. After the occurrence of public opinion, it is necessary to immediately organize the police of the political work propaganda department to respond quickly, take the initiative to deal with it, and properly dispose of it to prevent public opinion from being "fermented" on a large scale, resulting in passive public security work. Third, we should look at public opinion from the height of image. Police-related public opinion affects the overall stability of society, and is more related to the image of public security organs and people's police. In the guidance of public opinion, it is necessary to strengthen the consciousness that "public opinion is image", strengthen the positive publicity of public security work through communication and cooperation with relevant media, continuously convey "positive energy", establish a good image of public security organs being close to the people, serving the people and loving the people, and continuously improve the satisfaction of the masses with public security work.
We should take the initiative and make further efforts to deal with public opinion. First, release authoritative information in time. In the event of police-related public opinion, it is necessary to organize publicity and other relevant departments to release authoritative information in the media at the first time, announce the truth of the incident, guide public opinion, firmly grasp the initiative of police-related public opinion discourse, and prevent public opinion from misleading and negative speculation. At the same time, the public security organs at or above the municipal level also informed the society of the incident in a timely manner through the press conference, which won the understanding and trust of the media and the masses and eliminated certain social influences. The second is to actively use the network platform. At present, the public security convenience service online and the public security Weibo opened by the public security organs in the province are important platforms for responding to and guiding media public opinion. We can fully control the concerns of netizens and the public by setting topics in the platform. That is, through the online convenience service and the topic planning of Weibo managers, we will try our best to guide the concerns of the society and netizens to a specific direction for diversion, so as to divert and distract the attention of netizens to a certain extent, so as to achieve the purpose of guiding public opinion. The third is to give full play to the role of "public opinion leaders". Mass communication believes that information communication can only reach the general audience through the intermediate link of "public opinion leader". We can make full use of this theory, arrange the police in charge of network management to publish original posts in hot websites, forums and post bars continuously, so as to form extensive attention and discussion among netizens and establish certain network authority. After the occurrence of public opinion, our "public opinion leader" police can objectively and fairly express their views, comment on problems, explain the truth, and eliminate netizens' doubts about public security organs, so as to achieve a certain degree of cognition and get twice the result with half the effort.
3. It is necessary to expand publicity and strengthen positive guidance. The first is to publicize advanced deeds. It is necessary to publicize the advanced deeds of the public security police in maintaining stability, cracking down on crime, serving the masses, rescuing and providing disaster relief through the media, fully demonstrate the spirit of selfless dedication, loving the people and benefiting the people, and being brave and fearless, and win the trust and support of the public security police. Yang Jun, the most beautiful firefighter, and Xu Zhongjie, a good policeman in Mount Juewei, and other advanced deeds were reported by CCTV, People's Daily, Shanxi Daily and other central and provincial mainstream media, which achieved good publicity and social effects. The second is to focus on publicity in combination with work. It is necessary to publicize the established priorities of public security work, such as people's livelihood policing, community policing, and grassroots foundation. Publicity to the society and the masses, so that the public can understand and know the key tasks and main measures of the public security organs, which has aroused widespread concern in society. Recently, the People's Public Security Daily, Shanxi Daily and other mainstream media publicized the work of people's livelihood policing and convenience service carried out by the public security organs in the province on the Internet, focusing on the achievements of public security work, and the masses responded strongly. The third is to combine the attention of the masses with propaganda. Based on the principle of "what the masses care about, the public security organs will solve it", combined with practical problems that the masses care about, such as social security, the detection of small cases, and the mediation of small contradictions, timely publicize the main measures taken by the public security organs, the progress of case detection and the actual results achieved, and further enhance the participation and recognition of the masses in public security work ... > >
Question 9: What are the main communication channels of the current public opinion crisis involving the police? The main communication channels of police-related public opinion crisis and the characteristics of current police-related public opinion are mainly divided into the following aspects:
1.
Face to face communication is very fast. Since the arrival of the media era, the spread of public opinion has changed from "point to face" to "face to face". Public opinion communication is supported by many information chains, and there is no clear path and center, which is often manifested as
Now it is the "second kill" speed, which is difficult to control and control. If once the police-related information is sent by the media, it will spread quickly and widely, and the audience will expand instantly. It can be seen that public opinion, especially police-related public opinion, spreads very fast.
It needs to be highly valued by the public security organs.
2.
"Point-to-point" docking has a wide range. New media is based on information exchange among participants, and has the characteristics of hyperlink, strong interaction and mobility. In the interaction, the publishers, disseminators and participants of police-related public opinion are integrated.
Each "node" in the process can publish, spread and receive information from each other, and realize "point-to-point" docking in a short time without "checking" and "auditing". Therefore, participants have the right to express their opinions.
Be "enlarged" so that the coverage is beyond imagination. Even simple police-related public opinion will be infinitely amplified by the communication interaction of forums, post bars, Weibo and other media, and spread widely in a short time, thus causing online embarrassment.
The negative effects of emotions.
3.
The discussion of "piece by piece" had a great response. Public security work has the characteristics of universality, mass and particularity. In addition, in the specific social environment where the game between public rights and private rights is becoming more and more fierce, the public pays close attention to public security work and people's police.
Note: Police-related public opinion has become the focus of news media, especially online media, and is the object of digging news resources. Once the police-related information is captured by the media, especially the negative information such as unfair law enforcement and violation of law and discipline, it will be captured by the network.
Internet, forums, post bars and other new media are widely spread, and newspapers, magazines and other print media are also constantly releasing news, thus making a police-related public opinion spread by various media positions, forming the effect of "one piece at a time" discussion.
As a result, it has aroused great concern and extensive discussion in the whole society, aroused strong social repercussions and caused passivity to public security work.
4.
The hype of "net net" has far-reaching influence. The virtuality of the network and the freedom of speech have helped to enhance the individual's sense of "no responsibility" to some extent. Some websites have published one-sided comments in order to blindly pursue sensational effects; have
Some websites even seize the police-related information for malicious speculation, which leads to public opinion that is not conducive to public security organs on the Internet, which in turn leads to the crisis of the relationship between the police and the people and seriously affects the public security organs' law enforcement credibility. the same
At that time, the police-related public opinion also changed from online to offline, and some public opinions directly turned into conflicts between police and people in reality. It can be seen that the influence of police-related public opinion "online and offline" hype can be described as deep.
Second, the problems existing in the guidance and control of police-related public opinion
1.
There is a rigid understanding. At work, some policemen are not sensitive to police-related public opinion, often confined to traditional concepts and thinking, and lack sufficient attention to the role and influence of public opinion, and unilaterally think that public security organs are the masters.
The industry is to fight crime and prevent and control public security. It's just a few posts and replies on the internet, which have little impact. Therefore, the work is often manifested as slow response and neglect of guidance, which eventually loses the initiative of the work and delays the work.
The best disposal opportunity leads to the rapid spread of police-related public opinion, which brings passivity to the next disposal work.
2.
Always a "mechanical" reaction. For police-related public opinion, some police officers and departments have too simple coping methods and weak coping ability. They have always taken a negative approach of "covering up, covering up and concealing" the news released by the media such as the Internet.
The failure to take targeted measures in time to guide it has aggravated the public's suspicion to a certain extent and even pushed the public to the opposite side. At the same time, in dealing with the relationship with the news media, we have always maintained a "stay at a respectful distance from others."
The attitude of avoiding or refusing media interviews is widespread. However, after the police-related public opinion occurred, the relevant information media could not verify it, and only listened to the statements of the parties and victims, resulting in incomplete news reports.
Face, not objective, not true, and finally the original simple event becomes not simple, and the easy problem becomes not easy.
3.
There is a "blind" explanation. After the police-related public opinion happened, some public security organs did not analyze and evaluate the situation, and did not accurately grasp the people's psychology. Instead, they blindly released some officials' information to the news media in view of the impact of the public opinion crisis.
The client's information is often false, and his words and deeds are inappropriate, which leads to comments and accusations from netizens, and he does not use police-related information ... >>