Although the window is small, people's livelihood is important. Xiamen Social Security Center insists? Small window and big service? Concept, to? Warm heart? Social security, lifelong service? Taking the party building brand creation activities as the starting point, we will strive to promote the standardization of service processes, the refinement of service to the masses, and the convenience of handling affairs, and strive to improve the sense of acquisition and satisfaction of the people who handle affairs. In the first half of 2022, the Social Security Hall accepted 2 million transactions, with an immediate settlement rate of 99%. The city's social security institutions through the Internet, mail, etc. No meeting? Social security business 1.32 million.
Delayed service
Ensure that the masses run less errands.
? We will stop taking the number of 12, but we will work overtime to help the citizens who took the number before that. ? At noon on weekdays 12, the social security hall can always see that the staff are still busy. They also patiently explain when they encounter complex business; Even when it's time to get off work, try to finish the business and avoid repeated trips by the masses.
In order to better solve the masses? Anxiety? Anxiety? The Municipal Social Security Center also arranged consulting and self-help instructors in the social security hall to provide consulting, answering and guiding services for the elderly. Under the guidance of the guide, eligible special groups such as the elderly over 70 can pass? Green channel? Social security business window is preferred.
Every Saturday morning in the social security hall, are there people who are familiar with social security business? Red vest? Answer questions for the masses. ? Some citizens are old and don't know much about the process, so I will help them operate. ? Zheng Weiguo, a staff member of the social security center who often participates in volunteer service in the social security hall, said. Since the resumption of Saturday external service in May 2020, the staff who handle the window? 5+ 1? On the basis of working for the masses in shifts on Saturday, there are many party member cadres like Zheng Weiguo in the Municipal Social Security Center, who take the lead in helping the masses to work faster and more conveniently by taking advantage of their personal weekend breaks.
Special channel
Provide enthusiastic social security services
In recent years, the municipal social security center keeps a close eye on people who work in the social security hall? Difficult point? Use your heart and feelings to dredge and solve the problems of the masses? Block it out? . On both sides of the social security hall, there are many banners sent by the masses, and there is a warm story behind each banner.
? The staff is very responsible, thank you very much! ? Recently, Ms. Zhu will write? Do your duty and serve the people? The banner was sent to section chief Pan of the enterprise employee pension insurance department of the Municipal Social Security Center.
In August, 20021,Ms. Zhu went to the social security hall for retirement. In the process of consulting the archives, the staff found that Ms. Zhu had worked in a troupe in Jiangxi before coming to Xiamen, but the archives did not show her way of leaving, so it was impossible to determine whether she continued to serve. In order to protect Ms. Zhu's pension insurance rights and interests, the staff of the enterprise employees' pension insurance department contacted me, the original troupe and the Ruichang Human Resources and Social Security Bureau many times to confirm her resignation mode, calculate her length of service and pay her pension insurance benefits in time.
Background approval
Save people's working time.
On the desk of Li, a backstage worker in the social security hall, there are tall files. These old, fuzzy and yellowed files are carefully examined one by one.
Online, self-service, handheld, postal service, delay? In recent years, there are more and more ways for employees to retire. The municipal social security center moved the audit, approval and other work to the background, which greatly improved the efficiency of the front desk window and saved the people's time.