20 18 Classic Case Analysis of Secretary Examination (3)
Case 1 Yang Xiu's mistake
At the end of the Eastern Han Dynasty, Yang Biao's son, Yang Xiu, was well-read and became good friends with Cao Zhi. Later, he became Cao Cao's counselor, the official residence in the main book, and received documents and handled affairs for Cao Cao's temple. Yang Xiu repeatedly violated Cao Cao's taboo and finally died. Here are some typical examples. Example 1: Once, Cao Cao built a back garden. After the completion, Cao Cao went to watch and walked around the garden. When he left, he said nothing but wrote a word "live" on the garden door. The craftsmen didn't understand what he meant, so they asked Yang Xiu. Yang Xiu said to the craftsmen, add movable type where the door is wide. The Prime Minister thinks that you have made the garden door too wide. The craftsmen suddenly realized and rebuilt the garden gate. Please ask Cao Cao for acceptance after completion. Cao Cao was overjoyed and asked, "Who knows what I mean?" The left and right answers: "Thank you, Master Yang, for your advice!" Although on the surface, Cao Cao is good, but his heart is taboo. Case 2: One day, someone in Saibei sent Cao Cao a box of delicate crispy cheese to please him. Cao Cao took a bite and suddenly had a brainwave. He wanted to test the intelligence of the civil servants and military commanders around him, so he wrote the word "one crisp" vertically on the crisp box and asked the special envoy to give it to the minister of civil and military affairs. The ministers were puzzled by this box of cakes and asked Yang Xiu for advice. Yang Xiu saw the words on the box and took the tableware to share with everyone. Everyone asked him, "How dare we eat Wang Wei's food?" Yang Xiu said: "It was Wang Wei who made us all crisp!" All the civil servants and military commanders present were surprised by Yang Xiu's intelligence. Later, when Cao Cao asked why, Yang Xiu calmly replied, "The box clearly says' One person is crisp'. How dare you disobey the orders of the Prime Minister? " Although Cao Cao likes to laugh, he is very jealous of Yang Xiu. Case 3: Cao Cao is suspicious and afraid of being blindsided by others. He often tells his left and right, "I am good at killing people in my dreams, so don't come near me when I am asleep!" " One day, Cao Cao was sleeping in his tent and fell to the ground on purpose. A waiter panicked and covered it for him. Cao Cao immediately jumped up and drew his sword to kill him, and went to bed again. After sleeping for a long time, I pretended to dream and asked, "Who killed my valet?" Everyone told the truth. Cao Cao wept bitterly, ordered a reburial and attended it closely. People thought that Cao Cao really killed someone in his dream, but Yang Xiu saw through his intention. When he was buried, he pointed to the body of his valet and lamented, "The Prime Minister is not in a dream, but you are in a dream!" " When Cao Cao heard this, he hated Yang Xiu even more. Case 4: Cao Cao sent troops to attack Liu Bei in Hanzhong, and was trapped at the border of Gu Jie. If you want to invade, you will be rejected by Ma Chao; I want to quit the DPRK, but I am afraid of being laughed at by the Shu soldiers. I met the chef in chicken soup. Cao Cao felt pregnant when he saw chicken ribs in the bowl. While thinking about it, Xiahou Biao entered the account and asked slogans at night. Cao Cao casually replied, "Chicken ribs! Chicken ribs! " Xiahou refused to listen to the official's orders and called it "chicken ribs!" Yang Xiu, the marching master, saw the word "chicken ribs" and taught the accompanying sergeant to pack up and prepare for the return trip. It was reported that Xiahou had rebelled. Frightened, Xiahou called to his account and asked, "Why are you packing?" Yang Xiu said, "Give an order tonight, and you will know that Wang Wei will withdraw his troops and return to China in a few days. Chicken ribs, eat no meat, throw them away. If you can't win today, it's no use returning it, for fear of being laughed at. Why don't you come home early? Wang Wei will be transferred tomorrow. So pack your bags first, so as not to panic when you leave. " Xiahou Biao said, "You really know Wang Wei's heart!" So I packed my bags. So all the generals in the village are ready to return to the plan. When Cao Cao learned this, he asked Yang Xiu to ask him that Yang Xiu was right. Cao Cao was furious and said, "How dare you spread rumors and disturb our army!" Those who drink knives and axes, push them and cut them, so that their heads are outside the iron gate. (Note: Selected from Romance of the Three Kingdoms)
Speculation problem
1. Yang Xiu, as the main book, what should he do when Cao Cao sent troops to attack Liu Bei in Hanzhong and it was difficult to win?
As a professional secretary, what should I learn from Yang Xiu?
According to modern people, Cao Cao is a leader who loves talents but cherishes them. What do you think of the fact that he finally killed Yang Xiu?
4. Can you analyze what Yang Xiu should do better in each case from the professional angle of a professional secretary?
Analysis and comment
It should be said that Yang Xiu is indeed a very clever man. He can read Cao Cao's mind repeatedly and accurately, and can be called a "lean man", and he can take appropriate and ingenious countermeasures to deal with it. The problem is that these cleverness are not used to make suggestions for Cao Cao's "military affairs", but they are smart and self-righteous, making decisions for Cao Cao without authorization, flaunting their cleverness everywhere, regardless of Cao Cao's position and face. In the end, "cleverness is mistaken by cleverness" and he was finally beheaded. As a professional secretary, we must learn from Yang Xiu and always remember our identity and role. We should find out the thoughts and opinions of leaders, but we can only serve them better and advise them more effectively. Don't be self-righteous and make decisions for the leaders without authorization. We should take into account the face and feelings of leaders and not damage their image, otherwise we will eventually be "smarter than us" like Yang Xiu.
Case 2 Secretary Guo's behavior is difficult.
Recently, the bureau will conduct a housing allocation to solve the housing difficulties of some eligible people. It is said that this is the last batch of welfare housing allocation, and the state will adjust the housing policy of state-owned units in the future. Hearing the news, the bureau talked about it one after another. Those who have housing difficulties are all trying to catch the last bus of housing allocation, looking for relationships and asking for help. Therefore, there are a lot of people and phone calls to the director these days. The director is very annoyed and has a particularly headache. He told his secretary Claire Kuo that all such people and phone calls refused to answer the phone. It's hard for Secretary Guo. Most people who come to intercede for the director are dead to tie up and play, pretending that they will never give up until they see the director. Secretary Guo is the first two, and there is nothing he can do. Don't be angry with them yet, or you will add fuel to the fire. You can't simply say that the director doesn't want to see them, but you can only resolutely shirk that the director is not in the city for a meeting or that the director has gone to a subordinate unit. As a result, many people were offended, and they all scolded Secretary Guo behind his back: "He is blind and arrogant." Someone secretly told the gossip behind Secretary Guo, and Secretary Guo could only forget about it with a wry smile. One day, section chief Liu, who often deals with their bureau, came to the director. At this time, obviously, I also came to intercede. For the sake of my sister's house working in their bureau, I came to the director to enter through the back door. Secretary Guo came to the director's office and told him that the director didn't want to see him either, because he didn't want to see the promise, and if a bowl of water was not flat, it would lead to endless future troubles; If you don't say yes, it's not. If you offend the god of wealth, it will be difficult to do things in the future. So also let secretary guo decline to receive a call. Before Secretary Guo could go out, Liu knocked at the door and asked, "Why, Director Li, even I don't want to see him." Director Li was embarrassed and immediately said, "Where, where, welcome, welcome, very busy. At this moment, Secretary Guo used his quick wits to say to Director Li, "I'm sorry, Director, but I'm here to remind you that you should start. The problem of the waterworks is still waiting for you to go to the scene. " Hearing this, Director Li immediately took it and said, "Yes, yes, you see, I'm all busy and confused. Sorry, Lao Liu, things there are very difficult. If you are not in a hurry, let's talk about it another day, or you can talk to Secretary Guo first. I am anxious to leave first. " With that, the director left with a sigh of relief. Secretary Guo asked Liu to sit down, brought him hot tea, and said to Liu, "Liu has tea, please tell me and I'll give it to you when the director comes back." Liu Kechang said simply, "It's no big deal. Let's talk about it another day. " Took a sip of tea and left angrily.
Speculation problem
1. The secretary will be called "Smith" if he is not careful when carrying out the leadership intention. What do you think should be done to avoid it? Is what Secretary Guo did really "Smith"?
2. The secretary should form a tacit understanding with the leader in his daily work. Do you think Secretary Guo has formed a tacit understanding with his own leadership in this situation? Where is it?
What can we learn from this case about the nature and characteristics of secretarial work?
Analysis and comment
One of the duties of a secretary is to solve problems for leaders; When the leader is inconvenient to come forward or speak, the secretary should step forward and attend and communicate on behalf of the leader. However, on the basis of understanding the leaders' intentions, we should resolutely carry out the tasks assigned by the leaders and pay attention to the ways and means of communication and handling. It is necessary to form a tacit understanding with leaders at work, and be able to use their professional knowledge and professionalism to skillfully resolve embarrassing or unfavorable situations. Secretary Guo noticed this when performing the task assigned by the director. Although it caused misunderstanding and offended others, it cleared the way for leaders to handle things objectively and fairly and ensured the initiative of leadership work.
Case 3: Show off at the class reunion.
Wang Peng has worked for three years, and the day after tomorrow will be the third anniversary of their graduation. It happened to be Saturday, and the old monitor called all the students who stayed in this city to get together. Wang Peng happened to have time that day. Think about it. Although everyone works in the same city, they are all busy and have little contact. They should go and meet. He feels good about himself. He was hired as the secretary of the general manager by a large group company just after graduation, and now he has been promoted to assistant to the general manager. I wonder what happened to my old classmates. He is looking forward to meeting on Saturday. On Saturday morning 10: 00, everyone will gather in the private room of Jufu restaurant. Old classmates are particularly affectionate when they meet. They are all economic management majors, most of them still work in companies and enterprises, and only a few people work in government agencies. There are many topics among peers, and the conversation is very speculative. It's time for dinner. The monitor said it was not easy for everyone to get together. Today, we should have a good drink and stay drunk. After three rounds of wine and five flavors of food, everyone began to get a little drunk. At this time, classmate Liu Ming said enviously, "Wang Peng did a good job. He is the assistant to the general manager. I heard that the company is quite strong. Congratulations. " Zhou Tao, who didn't get along well with Wang Peng in college, went on to say, "Their company is OK, but not as strong as Li Yang. Li Yang is also an assistant to the general manager. " Wang Peng was a little proud, and he was a little unhappy to hear Zhou Tao belittle him. Always competitive, he said slightly drunk, "Li Yang's company is a little better than ours now, but it won't be long before we surpass them." Zhou Tao said with a grain of salt, "Wang Peng, you are drunk. Why can't you change your habit of bragging? " Hearing this, Wang Peng was anxious and said loudly, "Who is bragging? I know our company best. Our company is investing huge sums of money to secretly develop a new product with high technology content and low cost. As soon as the new product goes on the market, Li Yang and his company have to admit failure. " Zhou Tao sarcastically said, "When did this happen? I think the Year of the Monkey can come out? " Wang Peng said, "Don't you believe it? Wait and see, in a few months, you will see the results. " The two of them were struggling, and Li Yang, who was sitting opposite, just smiled and didn't speak. After the reunion, a few months later, Wang Peng's new products were appraised and listed grandly, and the market response was good. However, just a few days after their company's new products went on the market, Li Yang and his company also launched similar new products, and the response was also very good. The general manager of Wang Peng Company is very depressed. This time our new product development action is very secret. Why does their company act so fast? Assistant Wang, who stood by, was lost in thought. Indeed, he should think about it!
Speculation problem
1. Can the secretary disclose company secrets to relatives and friends? Why?
2. What are the secrets of enterprises?
3. Why did Wang Peng leak? How should he reflect on himself?
Analysis and comment
In essence, the word "secretary" in all countries of the world has the same meaning, that is, "secret". This shows that all countries have the same professional requirements for secretaries, that is, they should keep secrets and keep their mouths shut. Because of the need of work, some things will not be kept secret by the leader, and the secretary will know the secrets of the organization earlier and more than others. But as a professional secretary, you must consciously abide by professional ethics and discipline, and you can't use this special status to show off and reveal the secrets of the organization in inappropriate occasions and with inappropriate objects, including your relatives and friends. As a senior secretary of the company, Wang Peng has a poor sense of confidentiality. At the class reunion, he leaked company secrets without knowing it, for his own face and to show that he was better than others. He really should reflect on it.