2. As a strategic business structure, * * * Enjoying service focuses on customer service and culture of continuous improvement, and realizes value-oriented service, which enables organizations to focus on their core competence in a wider scope, even globally, thus creating more added value for each business unit.
3. Ford Company of the United States first adopted the management mode of * * * service center. In the early 1980s, Ford set up a financial service center in Europe. Subsequently, DuPont and General Electric Company also established similar institutions in the late 1980s.
In the early 1990s, Hewlett-Packard, Doyle and IBM made such decisions one after another. Haier Group, Xinao Group, China Netcom and other domestic enterprises are also using the * * * service center management model.