The first sentence of this sentence is "don't pass the buck, take the initiative to serve the masses." This sentence means that civil servants should have the courage to take responsibility in their work, not shirk their responsibilities, and take the initiative to serve the masses. When you encounter problems, you should actively solve them, and don't make excuses to pass the buck, let alone pass the buck. The primary task of civil servants is to serve the people, and being able to actively serve the people is the basic quality of qualified civil servants.

The cultivation of this quality needs to start from the aspects of cadre selection, training and assessment, and effectively improve the service consciousness and service ability of civil servants. At the same time, it is also necessary to strengthen publicity to the public, so that the masses can understand the job responsibilities and service commitments of civil servants, and let them know how to enjoy public services and safeguard their own rights and interests. Civil servants should also pay attention to learning, improve their own quality, and constantly improve their professional knowledge and skills in order to better serve the people.

In practical work, civil servants should establish a correct service concept, actively solve problems for the masses, promote the implementation of policies and measures, and let the masses truly feel the service and warmth of the government. At the same time, civil servants should also pay attention to communication and feedback, listen to the opinions and suggestions of the masses, and constantly improve the quality of work and service.

In short, civil servants should take the masses as the center, be brave in taking responsibility, not shirking responsibility, actively serve the masses and truly serve the people. This is also the initial intention and mission of civil servant work.