General employee work summary personal general 1
The weather is getting colder in early autumn, and osmanthus flowers are in full bloom, with charming fragrance. The work of the nursing department in August is summarized as follows:
On August 26th, 65438, our institute organized the first staff meeting of the board of directors, and the new board of directors of our institute was established. Zhang Zhiyuan Zhiping, who was in charge of nursing work, was changed to Zhang Zhiyuan Yusheng. On the afternoon of August 28th, Zhang Zhiyuan, who is in charge of nursing, held a head nurse meeting in the hospital for the rest of his life. The main contents are as follows:
1), professional and scientific management.
2) Strengthen the promotion of nursing ability, improve the basic quality of nursing staff, master nursing operation skills and be competent for nursing jobs.
3) Pay attention to the cultivation of professional talents and enrich the nursing backbone team.
4) Encourage nurses to write and publish nursing papers, so as to lay a solid foundation for establishing scientific research hospitals in the future.
2. The problems found by the nursing department in the process of outpatient management this month are:
① Since August, the number of patients has decreased compared with that in July, and the workload of nursing has also decreased, and the phenomenon of nurses getting together has appeared many times.
② In the operation inspection of intravenous infusion, nurses can strictly check three pairs and seven pairs, and the concept of sterility still needs to be strengthened.
③ During the visit of high-quality nursing service, it was found that the nurses could not explain to the patients in detail in the pre-operation and post-operation education, and there was a phenomenon that the explanations were not in place and the patients did not understand.
④ Nurses play mobile phones many times during work.
3. In mid-August, the nursing department went to the ward to investigate the satisfaction of nursing work. The survey results show that patients are satisfied with the service attitude of nurses. Due to the hot weather, patients are not satisfied with the cooling effect of air conditioning, the bathroom in the ward is not thoroughly cleaned, and there are many flying insects.
On the afternoon of August 2 1, the nursing department and the customer service department held a seminar together. The survey results show that patients are very satisfied with the work of nurses and doctors. The main problems are: the hospital is not completely clean; Proportion of medical insurance reimbursement. The above problems are handled by Li _, director of customer service department.
5. The nursing department visited the patient's bedside several times this month to investigate whether the quality nursing service is in place. On 24th, the investigation team of high-quality nursing service went deep into the ward to make an investigation, and adopted the opinions of medical staff, and selected four-star high-quality nursing service, namely: orthopedics department I: Jia _ _, orthopedics department II: Li _ _, orthopedics department III: Li _ _, orthopedics department IV: Zhao _ _.
6. At the end of the month, the nursing department and the head nurses Wang Hongyan and Li Qiuxia conducted a major inspection on the quality of nursing, focusing on the health education of patients before and after the operation, whether the first-aid items meet the requirements, nursing documents, etc. During the inspection, it was found that:
① The preoperative and postoperative health education of patients in various clinical departments is acceptable, but it needs further detailed and timely explanation, especially for newly admitted patients, the responsible nurse should carry out education in time.
(2) The items in the car rescued by various departments were not equipped according to the base number in the catalogue, and the oral doctor's order register was not timely and the contents were inconsistent.
(3) The nurse didn't measure the pulse when measuring vital signs, which led to the decrease of the pulse when the temperature on the temperature list increased.
(4) failed to fill in the infusion card in time after changing the liquid, and failed to fill in the patrol record. Under the supervision of head nurse Tian Yanjuan, the Third Orthopedic Department wrote the observation record of infusion patrol according to the standard, and especially praised it.
7. This month, the nursing department went to the ICU for nursing rounds. Nurse Panpan Zhang made detailed nursing plans and measures for the medical records of large-scale avulsion injuries.
8. There are many elderly patients in orthopedics this month. Under the supervision of the head nurse, nurses can pay close attention to patients, take the initiative to fill in the report of inevitable pressure ulcers, and report it to the nursing department in time, which is especially praised.
9. At the end of the month, the nursing department organized the nursing staff of the whole hospital to conduct business study, and Zhang, director of the Second Department of Orthopedics, explained the key points of emergency nursing for patients with pelvic fracture, which benefited everyone a lot.
Summary of the work of the General Staff
After the sales management in August, although the performance was not very good, I still got some gains. I think it is very necessary to make a summary of the work in August. The purpose is to learn lessons, improve myself, and make my work better. I hope I can do better next month.
1. Team building
In the past month, through the joint efforts of the leaders of the sales center and all the staff, we have worked out the sales tactics of all links, the core competitive advantages of the company's products and the company's promotional materials, laying a good foundation for the upcoming "crazy" sales season. Detailed assessment criteria for sales staff, operation system with sales center, implementation method of one-on-one collision, customer tracking method, workflow and team culture are formulated. This is what I think the company has done well in all our sales, but there are still great problems in other aspects of the business department.
2. Insufficient work
Judging from the sales performance of the sales department, my work is not good, and it can basically be said that it is finished. This is a great failure. Although there are some objective factors, there are also great problems in other practices in the work, such as insufficient development of new customers (too few new telephones), small business growth, weak sense of responsibility, individual salesmen's execution and work planning, and business skills need to be improved. There are too few basic customer visits in sales work. In a month's time, ten salespeople visited less than one customer on average. Judging from the visit records, we didn't do a good job in the basic work of visiting customers.
Communication is not deep enough. In the process of communicating with customers, salespeople can't clearly convey the scene of our products to customers, can't understand the real thoughts and intentions of customers, and can't respond to customers' questions quickly. The exception is that we always understand our customers at the end of the month, and making excuses for our customers is actually making excuses for ourselves. Originally, the traditional wolf nature and efforts of our company were not enough. There is no clear goal and detailed plan for the work. Sales staff do not develop good work habits, and sales work is in a state of laissez-faire, which leads to various adverse consequences such as no unified management of sales work, unreasonable distribution of working hours, and chaotic work situation.
3. Market analysis
Although there are many companies that make websites, the main competitors are those companies. At present, the products of our company basically belong to product quality and function. Of course, don't say _ _, just our home. On the surface, there is fierce competition among companies, but in essence, our company is incomparable to other companies in all aspects. We should show this confidence.
What we lack at present is the employees' own working energy. The sales performance of other companies can be guaranteed when the products themselves are not as good as ours, which only shows that their sales are better than ours. If our sales are the same as theirs, our performance can also be significantly improved.
Starting from next month, the department must establish a relatively stable and familiar sales team. Talent is the most precious resource, and ensuring long-term sales performance comes from having a group of excellent sales. Establishing a United and cooperative sales team is the basis of ensuring performance. It is an important task to build a harmonious and lethal team in the future work.
Improve the sales system and establish a clear and systematic business management method. Sales management is my biggest headache at present. The salesperson is on duty and sees that the customer is in a laissez-faire state. The purpose of perfecting the sales management system is to let employees exert their consciousness in their work and have a high sense of responsibility for their work. Strengthen the execution of employees, thus improving work efficiency. According to the assigned tasks, the tasks are divided into weekly tasks and daily tasks according to specific scenarios; Break down the weekly and daily sales targets to everyone and complete the tasks in each time period. And improve performance on the basis of completing the task.
Summary of the work of the General Staff 3
August is an important strategic turning point for the company. The intensified price war in the domestic automobile market and the overall economic environment of national macro-control have caused great difficulties to the daily operation and development of _ _ company. With the joint efforts of all the staff, _ _ Company has made a historic breakthrough, with car sales, profits and other indicators reaching record highs. As the general manager of _ _ branch, I am also honored to be awarded the "Outstanding Leadership Contribution Award". Looking back on the whole year's work, I feel that I have gained something in the following aspects and would like to share it with my colleagues in the industry.
First, strengthen the face of market competition, subdivide user groups without relying on price wars, and implement differentiated marketing.
In view of the business targets issued by the company's headquarters this year and the spirit of the instructions given by the general manager at the 2000 business meeting, the branch will focus on differentiated marketing and improving the quality of marketing services throughout the year. Facing the increasingly fierce price competition in the market, our Hanyang branch did not blindly enter the misunderstanding of "price war". I often say that "price is a double-edged sword", and moderate price promotion is helpful to sales, but unlimited price war is tantamount to suicide. What kind of strategy should be adopted in the off-season of automobile sales? We groped for a set of countermeasures:
Countermeasure 1: Strengthen the target management of the sales team.
1, service process standardization;
2. Tabular daily work;
3. Regularization of inspection work;
4. Subdivision of sales indicators;
5. Regularization of morning meetings and training meetings;
6, service indicators into the assessment.
Countermeasure 2: Make a good sales plan, segment the market and establish differentiated marketing.
1, work summary
Careful market analysis. We have further subdivided the previous key markets, and formulated different sales strategies for different market segments to form differentiated marketing; According to the sales situation in _ _ _, we have identified four major markets: taxis, group users, university markets and scattered users. We have adopted corresponding marketing strategies for these four major markets. For government procurement and taxi market, we have increased investment, set up a taxi sales group and a large number of users, and the branch has become the governing unit of _ _ taxi association, making more use of the propaganda of industry associations to correctly guide taxi companies and publicize _ _ brand policies. Usually take the initiative to come to the door, communicate and feedback regularly, and closely track the market dynamics. In view of the good opportunity of taxi upgrading in the market in the past two years, we have always maintained a good cooperative relationship with taxi companies, taking the initiative to learn about the taxi changing needs of taxi companies, drivers' behavior and ideological trends; Follow up with the taxi company by phone every week, and provide on-site service once a month to understand the use of new taxis and solve some common faults on the spot; Negotiate with taxi companies to provide on-site training on taxi drivers' skills and maintenance knowledge.
In view of the high level of knowledge of college students' consumers, we give priority to Picasso's recommended sales, supplemented by Citroen's brand introduction and cultural propaganda, so that they can feel Citroen's long history and rich corporate culture connotation. In addition, we have joined hands with _ _ University Logistics Group, and successively joined hands with _ _ University of Technology Logistics Team to set up _ _ maintenance service points on campus, bringing _ _ services to colleges and universities, and regularly organizing free free clinics and maintenance inspections in colleges and universities, thus establishing a good brand image in colleges and universities and promoting sales in the college market.
Summary of the work of the General Staff 4
In recent January, with the temperature rising. Everything is revived, and the earth is blooming in spring. With the warming of the temperature, the sales work of our specialty store has also begun to be tense and orderly.
As the old saying goes, sharpening the knife does not miss the woodcutter. Even in today's social work, it also profoundly guides and reminds us. On the basis of enterprising work, we must first find the correct ideological direction, that is, we must have a clear consciousness and a positive work attitude before we can put it into practice. Make it twice the result with half the effort and achieve good results.
Looking back on my work in the past month, I asked myself and frankly summed it up. There are still many shortcomings. Therefore, it is even more necessary to strengthen one's working thoughts in time, correct one's consciousness, and improve the methods, skills and business level of monopoly.
First of all, in terms of shortcomings, it summarizes from its own reasons. I feel that I still have a certain degree of lack of skills in persuading customers and impressing their purchasing psychology.
As salespeople in our shopping malls, our primary goal is to build a bridge between our products and customers. Create business performance for the company. Under the guidance of this direction, it is particularly important to impress customers' hearts and stimulate their desire to buy with sales skills and language. Therefore, in the future sales work, I must strive to improve the skills of persuading customers and impress customers' purchasing psychology. At the same time, we should integrate theory with practice and accumulate valuable experience for the next stage of work.
Secondly, pay attention to the details of your sales work and remember the wise saying that the customer is God in sales theory. Conquer and impress consumers with your sincere smile, clear language, meticulous promotion and thoughtful service. Let all customers who come to our store come on impulse and return satisfied. Establish the high-quality spirit of our employees and establish our high-quality service brand.
Third, we should deepen our work and business. Familiar with the article number, size, color and price of each pair of shoes. Do it with your heart Learn to face different customers and adopt different promotion skills. Strive to let every customer buy their own satisfactory products, and strive to increase the number of sales and improve sales performance.
Finally, put your mind right. The adjustment of his mentality has made me more clear that no matter what I do, I must do my best. Whether this spirit exists or not can determine the success or failure of a person's future career, especially in our monopoly sales work. If a person understands the secret of avoiding hard work through hard work, then he has mastered the principle of success. If you can take the initiative and work hard everywhere, you can enrich your life experience in any sales position.
In short, through the theoretical summary of my work this month, I also found many shortcomings. At the same time, I have accumulated experience in future sales work for myself. Sort out the train of thought and clear the direction. In the future work, I will take the company's monopoly management concept as the coordinate, integrate my work ability with the company's specific environment, take advantage of my energetic and hard-working advantages, receive business training, learn business knowledge and improve sales awareness. Make solid progress, work hard and contribute to the development of the company!
Summary of the work of the General Staff 5
People often say that everything is difficult at the beginning. For me who just walked out of campus, that experience was really vivid. I especially remember that on the first day of work, I sat in front of the computer with a blank face and a childish face, but I never doubted my choice. I believe where there is a will, there is a way. With my own efforts and the enthusiastic sponsorship of my colleagues, I gradually became familiar with some products of the company and gradually became interested in stone materials. Slowly, I became invisibly sensitive to stones. When I went shopping with my friends, I would inadvertently shout-look, this is _ _ _ granite/marble! And friends around me always laugh that I have an occupational disease.
While I am familiar with the products, I will begin to explore how to develop new customers. Through the experience of colleagues and a large number of information collection of rich elite posts. Com, I understand that network development can be divided into two methods: one is passive development, that is, announcing your product information through a large online business platform when expected customers ask; The other is active development method, that is, through B2B, major yellow pages or Russian search engines, such as янекс. website, enter the key words to find potential customers. Neither of these methods is successful. It should be noted that the first method allows customers to update their information on the home page when searching for suppliers. The second method is to find the information-rich yellow pages, and then you can send the written development letter to customers in a targeted manner.
As for the letter opening, it is also the most important, because the letter opening is not well written and gives the customer a bad first impression, so it is difficult to gain the trust of the customer. Development letters should not be too blunt, but humanized and concise, and nervous information should be marked in other colors. I wrote seven inconsistent pioneering letters intermittently and revised them through the sponsorship of Russian friends. Send targeted development letters to customers who disagree. And through the record, resend it once every once in a while to strengthen the tracking of customers who read the receipt.
As for the time to send a development letter, it is also very particular, especially for large companies. Generally speaking, the afternoons from Tuesday to Thursday are time, because there will be many unread emails as soon as customers open their mailboxes on Monday. For Russian customers who are in a bad mood on Black Monday, it is not necessary to read emails on this day, but there will be many odds and ends to deal with on Friday, so it is not wise to send emails on this day. But for a small company that only opens email once a day, there won't be many emails, so you can bravely send them at will without worrying about traffic jams.
Adhering to the principles of listening more, remembering more, thinking more and asking more questions, as well as the creed of survival, communication, learning and accumulation, the customer began to receive the reading receipt after twelve days of work, and after twenty-eight days, the customer began to make an inquiry and took the initiative to apply for staying in the factory for two days. I learned some basic knowledge, got a preliminary understanding of some processing methods and packaging technology, and benefited a lot.
In the next five months, I will inherit familiar products, develop a network platform, and strive to get customers who can help each other for a long time to report back and forth to the company for my training, enrich my Russian business knowledge and enhance my business English in my spare time. I believe that heaven rewards diligence, where there is a will, there is a way!
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