In fact, these pleasures are in our lives. In addition to these, there should be many answers: thirsty for a glass of water, hot wind, cordial greetings, heartfelt smile ... Hilton Hotel is famous for its smile, and then the hotel ranks first in the world.
Hilton was born in New Mexico, USA 1887. When her father died, she only left young Hilton $2,000. Hilton used this legacy and his own $3,000 to go to Texas and bought his first hotel. When the hotel assets increased to $5,654,380,000, he told his mother with joy and pride. However, his mother said casually, "In my opinion, you are no different from before, except that you have stained your tie a little." In fact, you must catch something more valuable than $565,438+0 million. In addition to being honest with customers, you should also try to make everyone who has stayed at the Hilton Hotel want to stay again. You should come up with such a simple, easy and cost-free way to attract customers. Only in this way can your hotel have a future. "
Hearing this, Hilton pondered her mother's serious suggestion: What is the magic weapon that meets her mother's four conditions: first, it should be simple, second, it should be easy to do, third, it should cost nothing, and fourth, it should last for a long time? Later, Hilton finally figured it out: "This magic weapon must be a smile. Because only a smile has these four conditions, and only a smile can exert such a great influence! " Therefore, Hilton put forward three principles of hotel management: self-confidence, diligence and foresight. He asked employees to practice according to this creed, and when using it, he asked every employee to keep smiling at the passengers. He is convinced that smiling will contribute to the global development of Hilton Hotel.
2008 was the worst year of economic depression in the United States, and 80% hotels in the United States closed down. Hilton hotels have also suffered losses, with a debt of $500,000 at one time.
However, Hilton was not discouraged. Every time he went to a hotel, he repeatedly encouraged the staff: "At present, the hotel is in a period of losing money and borrowing money, so I decided to be embarrassed. Once the American economic panic period is over, our Hilton Hotel will soon be able to enter a situation where clouds disperse and flowers bloom on the moon. So, I ask you to remember, don't put the clouds in your heart on your face. No matter what difficulties the hotel itself encounters, the smile on the face of Hilton Hotel attendants will always be the sunshine of passengers. "
As a matter of fact, among the 20% hotels left after the robbery, only the waiters in Hilton Hotel still have beautiful smiles. Just after the economic depression, Hilton Hotel System entered a new period of prosperity and a golden age of management.
Hilton Hotel then enriched a batch of modern equipment. Since then, every time Hilton went to the hotel, she called a meeting of all the staff: "Now our hotel has added first-class equipment. Do you think there must be something first-class to make guests like it more? " After the staff answered, Hilton said with a smile: "Please think about it: If the hotel only has first-class equipment and no first-class smiling service, will those passengers think that we have provided all the things they like? Without the waiter's beautiful smile, it's like losing the sunshine and spring in the garden. If I were a customer, I'd rather stay in a hotel with only worn carpets, but I see smiling faces everywhere, but I don't want to go into a place with only first-class equipment and no smiling faces ... "
Later, with the continuous expansion of hotel business, Hilton flew from one continent to another and from one country to another every day, and often flew home to write down her experiences when inspiration came, including a booklet called "Feel at Home". Today, this booklet has become a "Bible" for every Hilton hotel employee.
Hilton's personality charm lies in its constant exploration and conquest: first, it annexed the Hostaux Leah Hotel in waldorf, new york, which is known as the "king of hotels", and then it bought the Plaza Hotel in new york, which is known as the "post-hotel" at a sky-high price, making it famous in the global hotel industry. However, none of this can explain Hilton's success. When Hilton flies to the Hilton Hotel in a certain country or region by special plane, the service staff will immediately think of one thing, that is, their boss may come to him at any time and ask the famous saying, "Did you smile at the guests today?"
Whether it is reception service or social interaction, the charm of a smile is always indispensable.
At a dance, a beautiful girl stood against the wall with a proud and indifferent face, just like Snow White in a fairy tale. "You said I was cold?" She defended herself in surprise. "Look at those boys! They didn't ask me to dance. It's not that I don't want to dance. Look at that slob, but she dances every kind of dance. Am I inferior to her? " Yes, her companions are far behind her in temperament, figure and appearance, but she throws a sweet smile at every boy-the secret is here.
Maybe modern people really need it, even the sticker on the bumper of the car should say, "If you see a person without a smile, please smile back at him."
A beautiful and lively American girl burned her right face in an accident. Because of nerve damage, her right face will never have any expression except witnessing it with her own eyes. The girl's parents turned to the person in charge for help. In court, the lawyer first asked the girl to face the burned right face to the jury, and all the members in the jury showed sympathy and regret. Then the lawyer asked the girl to turn her whole left face to them. There is a touching smile on her left face. The contrast between left and right is shocking. Soon, the jury unanimously ruled that the perpetrator lost the case and immediately paid the injured a large amount of compensation. Therefore, the value of a smile was first determined in court.
During the Spanish Civil War, an ordinary officer of an international column was unfortunately captured and put in a dark cell. On the eve of his execution, the police officer took out a half-crumpled cigarette from his pocket. He tried desperately to smoke a few mouthfuls before he died to ease his fear, but there was no match. After repeated requests, the puppet soldier outside the iron window finally took out a match with no expression and struck a fire. When the eyes met, the officer couldn't help sending a smile to the soldiers. Surprisingly, after being in a coma for a few seconds, the soldier's mouth turned up unnaturally, and finally he smiled. Later, the two began to chat, talking about their hometown, talking about their wives and children, and even passed on their treasured photos with their families. At dawn, the officer burst into tears, but the soldier quietly let him go.
A smile connects two hearts and saves a life.
Carnegie, the American steel magnate, said: "Smile is a magical radio wave, which will make others unconsciously agree with you." At a grand banquet, a businessman who usually has a problem with Carnegie attacked Carnegie behind his back. When Carnegie stood in the crowd and heard his speech, he didn't know it, which embarrassed the host of the banquet, but Carnegie stood there calmly with a smile on his face. When his attacker found him, he was very embarrassed and wanted to get away from the crowd, but Carnegie stepped forward and shook hands with him kindly. Later, that man became a good friend of Carnegie.
As Hugo said, "Smile is sunshine, which can eliminate the winter color on people's faces."
Smiling can not only drive away the haze of the soul, but also make people friendly. Once, an embarrassed beggar put his hand in front of Turgenev, who looked everywhere and found nothing. So he held the beggar's hand tightly and said with a smile, "Sorry, brother, I forgot to bring it today." The beggar's eyes sparkled with strange light, and he said with emotion, "This palm, this smile, is liberation!" "
In the increasingly competitive modern society, the burden of work and life often makes us breathless. We often feel that we don't have the time, energy and mood to enjoy life. We just feel bored with life all day and happiness is getting farther and farther away from us. We are in pain, worry and helplessness, but it is of no help. Pain can only make us more miserable, and trouble can only make us more annoyed.
When you are sad, you will see sad faces in your eyes; When you smile, you will often see countless friendly and well-meaning smiling faces. This beautiful state of mind will bring you joy and may make your mind suddenly enlightened. This is the power of a smile.
I once saw such a scene in the business hall of a bank: a computer at the counter had a slight fault and could not handle business for the time being, although the salesman repeatedly said apologetically, "Sorry, please wait a moment." Some customers who have been waiting outside the counter for a long time have begun to make a hullabaloo about irritably, and even directly pointed the finger at the salesman who accepted the window business. At this point, the salesman sitting inside may have just worked for a long time, lacking experience in dealing with this aspect, being blushed and heartbroken by customers' complaints, and thick sweat seeping from his forehead. Just when there was chaos inside and outside, an old employee who had worked for many years came over and said to the restless crowd outside the counter, "I'm sorry, please wait a moment." Then give all customers a sincere smile. The customers who were angry just now suddenly quieted down, and even the most excited customers lowered their voices and whispered shyly, "We have been waiting for a long time." Next, everyone lined up in an orderly way.
Why does the same sentence have a completely different effect? The key is that smile. For the customer, that smile not only expresses the apology to the customer, but also contains the silent request to the customer, which means that the computer problem is very small and can return to normal in a short time. Imagine what would happen if you faced it with a cold face at this time. Smile is a kind of communication-heart-to-heart communication. Smiling can not only resolve the crisis, but also save yourself from it in some cases. The reader once chose a story to the effect that one day, Miss Mary was alone at home and the doorbell rang. When she opened the door, she found a man staring at herself with a knife. Mary was surprised, but soon calmed down and said with a smile, "friend, you are so humorous." Are you selling kitchen knives? I like it, I want a ... "He said, letting the man in, and then said," You look like a kind neighbor of mine in the past. I'm really glad to meet you. Do you want coffee or tea ... "
The murderous gangster slowly became shy.
He stammered a little, "thank you, oh, thank you!" " "
Finally, Mary really bought the bright kitchen knife. The strange man hesitated with the money and left. When he turned to leave, he said, "Miss, you will change my life!" " "
This is the power of a smile. David Stimson is the president of a famous American company. Although he is very young, he has almost all the advantages that a successful man should have. He has a clear goal in life, perseverance and confidence to constantly overcome difficulties and surpass himself and others; He is decisive, quick and agile, and never delays; His voice is deep and round, and his speech is to the point; He always seems ambitious and full of energy. His seriousness and love for life are well known. And sincere to colleagues, pay attention to fair treatment. People who are close friends with him are proud to have such good friends.
But people who met him for the first time didn't like him very much. This surprised those who knew him well. Why? Looking closely, it turned out that he hardly smiled.
His deep and stern face is always full of bright eyes, closed lips and clenched teeth. Even in relaxed social situations. His graceful dancing on the dance floor touched almost all the ladies, but few people danced with him. The female employees of the company are even more tiger and leopard when they meet him, and the male employees don't have much support and recognition for him. In fact, he just lacks one thing, a deadly thing-a touching smiling face.
David Stimson is successful in his career, but he has fatal flaws in his character. It is hard to imagine that a person who lacks a smile will make great progress in his career. Therefore, no matter where we are, we should greet everyone around us with a happy mood and a sweet smile. When smiling becomes a habit, we may find that there is actually a lot of happiness and beauty in life.