The effect of communication ensures the accurate and rapid flow of information among members and improves the adaptability of the whole group. The following is the internal communication technology I shared with you in management, hoping to help you!
First of all, listen to the voices of subordinates.
On many occasions, the manager is the person who gives instructions from above, while the managed person is the person who listens or has no chance to make his own voice. In fact, interpersonal communication includes two aspects: speaking and listening. All human beings have a desire to tell and hope that others will listen to their own voices. Peter Drucker, an American management scientist, said, "Only by understanding the interests and expectations of your audience can effective communication make your audience accept or look at a problem from a new perspective." American communicator Oann Barley also thinks: "Why do people take the time to listen to others? Because the benefits of good interpersonal relationships are very obvious, if people listen carefully during the conversation, they will feel that this is a very profound experience and they will have a good impression on the listener. " From the perspective of management, listening has at least the following communicative values:
(1) is helpful for information collection: the process of listening is actually a learning process. Listen happily, let the narrator open his heart and confide in his heart. New information may be absorbed in the process of listening and quickly transformed into a kind of management energy.
(2) Help to eliminate barriers: Face-to-face listening enables feelings to be communicated in time, misunderstandings to be properly saved and made up, and interpersonal pressure is alleviated.
(3) The function of timely feedback and compensation: Due to the face-to-face form of oral communication, both parties can express their original intention as clearly and quickly as possible. When they encounter disagreement, they can explain the problem in time and eliminate it as soon as possible to avoid interpersonal losses in the communication process.
Therefore, whether in the daily management process or in the interview of business meetings, the power of listening is enormous. Being an excellent listener and having the ability to listen is an excellent way of communication, which makes the managed person have the pleasure of speaking freely. When you are a good listener, with correct posture, gentle facial expression, kind eyes, encouraging words and actions, the distance between you and the managed person is shortened and the chances of success are increased. In short, improve your listening. You can improve your career and interpersonal relationships.
Second, seize communication opportunities.
Generally speaking, people think that communication needs the support of large-scale venues and equipment, and communication needs great material consumption. In fact, communication is everywhere, sometimes even without any form of material support. Seize the opportunity of communication. Communicating in the most suitable environment and time will get twice the result with half the effort.
(a) the purpose of the dining table: China people are used to discussing problems at the dining table, so a lunch opportunity can leave a deep impression on the managers and the managed. Managers eat in restaurants and have a cordial conversation with subordinates at the dining table, which is a communication channel often used by managers of large foreign companies. Therefore, many large enterprises do not set up separate restaurants for their presidents, but let the presidents and employees eat ordinary buffets together. It is necessary to complete a seemingly random two-way communication process with the help of the harmonious atmosphere of dining: "In the project department of Guangzhou New Station of China Railway Construction 22nd Bureau Group, every time we have a meal, the team members of the project department and three deputy chief engineers always get together at one table to discuss some problems in construction and project management while eating. ..... In fact, we gather together a table, which is to let the team members have one more communication platform. Because it is a construction enterprise, everyone usually runs to the construction site with their eyes open. We can only get together when we eat. The discussion at the dinner table is communication and preparation before the decision, and it will not and cannot replace the formal decision at the meeting. " Chai Chunming, project manager and secretary of the Party Working Committee, said. Every time we eat, everyone will always line up with the staff, serve rice and vegetables and have a sip of soup. Some members of the team will throw out some mature and immature ideas, some will add or object, some will talk excitedly for a long time and forget to eat, and some will finish eating.
But listen carefully. "In 2006, the China residents' communication index released by Zero Survey summarized the social trend of China people. Among them, "gathering and socializing" is still the most popular social way for China people, and 46% of them choose gathering and socializing, which is 33 percentage points higher than the sports activity ranked second with 13%. "
Utilization of holidays:
Holidays are also opportunities for managers to communicate with the managed. A group tour, a get-together, the distribution of a small gift and a cordial greeting on holidays are all more magical than usual. Therefore, modern managers attach great importance to holidays. They will arrange rich holiday activities for their subordinates, which is also an informal and good communication channel. If you can't arrange travel activities for the managed person, at least there should be some formal holiday blessings or holiday visits by key personnel, which is also a good opportunity to enhance the relationship between the superior and the subordinate.
(1_) The magic of chatting: "Okuda is the first Toyota president who is not a Toyota family. During his long career, Hiroshi Okuda won the love of Toyota employees. He spent 1/3 of his time in Toyota City. He often chats with more than 10,000 engineers in the company about his recent life and the difficulties in his life. " It is in this casual chat, in the process of chatting at home, that a high-ranking president becomes a friend in his subordinates' lives. The president understands the affairs of his subordinates, their voices, their life and work needs, and of course he has won their love. "Modern society has entered the era of knowledge economy. Under the new situation, the overall quality and thinking of employees have undergone unprecedented changes. Personalization has become the trend of several generations. Therefore, in order to achieve the success of management, managers must abandon the traditional command and control management methods and replace them with new management methods that focus on communication and consultation, democracy and centralization. "
Third, establish a good written communication mechanism.
Written communication refers to various forms of communication means, such as documents, greeting cards, suggestion boxes, online letters, online dialogues, etc. Although face-to-face communication in 1: 3 has irreplaceable advantages, written communication also has its magic: "The advantage of written communication is accuracy, authority and formality, which is not limited by time and space and is easy to check repeatedly. If in doubt, you can check at any time to reduce the number of times. In addition, written communication has become one of the most popular ways for modern people through electronic form. Therefore, establishing a good written communication channel is also one of the most effective management methods. Specific measures are as follows:
(A) the establishment of internal communication journals: large enterprises have their own internal communication journals, which are regularly reported to employees, reflecting corporate culture and rallying entrepreneurial spirit. In the long run. It is also an effective historical record of an enterprise's growth process. At that time, when the light was flowing, we could accurately know the development and change process of a major event by opening internal communication, which was of great help to record the development history of enterprises. "Exxon's approach to communicating with employees is exemplary. Exxon Oil Company has always regarded the harmony between managers and employees as the most important thing. To this end, they also published a monthly magazine called "Talking about Verticality", which is a powerful tool to communicate with employees. Through this publication, the manager of the company should achieve the goal of building employees' awareness of the problems and events facing the company. "
(2) Openness of the leadership email: Ma Xx has a famous saying that "less on the road, more on the internet", which advocates everyone to solve problems online, so opening the leadership email has become a cheap and smooth means of communication. Using the leader's mailbox for office work has the following advantages: not limited by time and space, managers can open the mailbox at any time to deal with problems, and employees' needs can be fed back to various departments in time; It can reduce the possibility of friction when people meet, and maintain the harmonious situation within the enterprise to the maximum extent; Making fewer phone calls and using fewer office secretaries can effectively reduce office costs.
(3) Regular online public dialogue: With the popularization of computer technology and the improvement of employees' quality, online dialogue has become a new fashion, so regular online communication with employees has become the most popular way for young employees: "Today's latest scientific and technological means, e-mail and communication networks are effective means of communication between employees and the companies they serve. New means of communication have destroyed communication barriers at different levels and in different regions. " Because of the convenience and confidentiality of online conversation, employees are more willing to confide their feelings here, speak out boldly and point to the shortcomings of the enterprise. Therefore, under the condition of almost no communication cost, managers have collected a lot of information and reached heart-to-heart communication with the managed.
To sum up, we can see the important role of internal communication in management. The responsibility of managers is not only to manage good people, activate people's ability, but also to reduce management costs. Based on this understanding, as the management scientist Deng said: "In modern enterprises, it is not just the top executives who send information, but others who receive information, rather than subordinates who send information and superiors who receive information. In fact, every member of an organization is both the sender and the receiver of information. Modern enterprise organizations require every member to have the skills to communicate information. Therefore, organizations must always cultivate the skills of supervisors and their subordinates. "
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