1. 1 division of labor
Adam Smith's theory of division of labor
1. 1.2 Charles Babbage's development of division of labor theory
1.2 Division of functions
1.3 management department
1.4 application of division of labor theory
1.4. 1 assembly line production technology invented by Henry Ford
The division system of 1.4.2 founded by Alfred Si Long.
Basic concepts of business process
2. 1 The meaning of business process
2.2 Characteristics and functions of business processes
2.3 Basic elements of business processes
2.3. 1 activity
2.3.2 Logical relationship between activities
2.3.3 Activity undertaker
Implementation of activities
2.4 Types of business processes
Fundamentals of business process design
3. 1 Process information collection
3. 1. 1 General information of the process
3 1.2 key factors in business process
3.2 Quantitative analysis of the process
3 2. 1 process unit
3.2.2 Process turnover rate
Process flow time
stock
3.2.5 Relationship among Turnover Rate, Turnover Time and Inventory
Application of quantitative analysis
3.3 Business Process Design Principles
Customer-oriented principle
Value-added principle
3.3.3 Resource constraint principle
Business process drawing method
4. 1 IDEF0 method
4. Representation of1.1idef0 model
4. Graphical elements of1.2 idef0
4.2 IDEF3 method
4.2. Basic elements of1idef3 process description
4.2.2 Application development of IDEF 3
4.3 Other methods
4.3. 1 BAM method
RAD method
4.3.3 List of methods for different application purposes
Business process optimization
5. 1 process improvement organization
5. 1. 1 process improvement objectives
5. 1.2 Selection of business processes to be improved
5. 1.3 Selection criteria for process leader
5. 1.4 Details of process improvement
Understanding and Analysis of 5. 1.5 Process
5.2 Process optimization
Eliminate redundant work
5.2.2 Strengthening value-added services
5.2.3 Shorten the process cycle
Application of advanced technology
5.2.5 Matching of personnel and processes
5.3 Process evaluation
5.3. 1 evaluation value
5.3.2 Establishment of evaluation system
5.3.3 Evaluation content
Business process reengineering
6. 1 business process reengineering background
6.2 Basic viewpoints of business process reengineering
6.2. 1 Core ideas of process reengineering
6.2.2 Basic idea of process reengineering
6.3 Implementation of Business Process Reengineering
6.3. 1 Implementation Process of Business Process Reengineering
6.3.2 Implementation Mode of Business Process Reengineering
6.3.3 Strategies for implementing business process reengineering
Business process automation design
7. 1 enterprise information flow under the condition of modern information technology
7. 1. 1 Information flow types in enterprise organizations
7. 1.2 Characteristics of information flow pattern in organizational structure
7. 1.3 Evolution of enterprise information flow mode
7. 1.4 Influence of information technology on information flow mode
7. 1.5 double-ring information flow mode
7.2 Design and management of workflow
Basic concepts and definitions of workflow
7.2.2 Workflow management system
Workflow model
7.2.4 Optimization and evaluation of workflow performance
7.3 Expansion of business processes
Enterprise reengineering
8. 1 Transformation of enterprise management paradigm
8.2 enterprise organizational structure adjustment
8.2. 1 Process-centered organizational characteristics
Organizational change strategy
8.3 corporate culture change
8.3. 1 The meaning of corporate culture
8.3.2 Performance level of corporate culture
8.3.3 Enterprise Reengineering and Cultural Change
refer to