China Telecom’s corporate culture?

The following information is reproduced for reference

China Telecom’s corporate culture outline currently includes six components: corporate mission, strategic goals, core values, service concept, corporate code of conduct and employee code of conduct. part. Among them, core values ??and service concepts are collectively referred to as core concepts, and corporate code of conduct and employee code of conduct are collectively referred to as code of conduct.

Corporate mission: Let customers enjoy the new information life

Strategic goal: To be a world-class comprehensive information service provider

Core values: Comprehensive innovation, truth-seeking Pragmatic, people-oriented, creating value

Comprehensive innovation

Innovation is an inevitable choice to adapt to changes in the external environment and is the main way to achieve sustainable development.

Innovation can enable companies to use more advanced technologies to significantly improve production efficiency and reduce operating costs, thereby creating cost leadership; innovation can enable companies to open up new business areas and provide new products and services to consumers. , thereby creating market leadership; innovation can enable enterprises to obtain differentiated competitive advantages in operations management, business methods, etc., thereby creating management leadership.

Keep pace with the times and actively and steadily promote comprehensive innovation

We must adopt a comprehensive approach that involves all employees rather than individuals, is all-round rather than partial, and is in-depth and lasting rather than superficial and temporary. Innovate, accelerate the establishment of a new operating model that is "market-oriented, customer-centered, and benefit-oriented", gradually improve the modern enterprise system, enhance the core competitiveness of the enterprise, and improve the company's operating performance. Comprehensive innovation does not mean completely negating the past. Famous sayings such as "People's Posts and Telecommunications serve the people", "Scientific clairvoyance and ears" and "Speed, accuracy, safety and convenience" are valuable assets of our enterprise, and we must continue to carry them forward while inheriting them. Concept innovation is the prerequisite for comprehensive innovation. Only by emancipating the mind, changing concepts, and firmly establishing a sense of comprehensive innovation can we guide and encourage employees to continue to forge ahead. We respect our employees' enthusiasm for innovation, encourage them to actively apply innovation results, and dare to face mistakes in innovation. We must strive to create a learning enterprise where employees learn for life and the organization continues to innovate. We must properly handle the relationship between reform, development and stability, and win the sustainable development and long-term stability of the enterprise with proactive and comprehensive innovation.

Being truthful and pragmatic

The basic characteristics of telecommunications companies are the entire process and the entire network, joint operations, economies of scale and serving the society. "Seeking truth" means starting from the basic characteristics of telecommunications enterprises, based on the enterprise's external environment and its own conditions, constantly exploring, refining and summarizing the development laws of telecommunications enterprises in business practices, and using this to guide the business practices of enterprises. "Pragmatic" means proceeding from reality, making business decisions in accordance with the development laws of the enterprise, and executing them consciously and without compromise.

Pursuing truth and being pragmatic is our traditional style. With an accurate grasp of the basic characteristics of the enterprise and a pragmatic attitude towards business management, we have created one miracle after another in the communications history of China and the world. Seeking truth and being pragmatic is the cultural gene of a successful enterprise and our precious spiritual wealth, which we need to carry forward in practice. We will do our best to create better work performance and pursue excellence in sound operations.

People-oriented

People-oriented means to continuously improve the satisfaction of customers and employees by being customer-oriented externally and employee-oriented internally, so as to make China Telecom a satisfactory and long-lasting performance company. enterprise.

Being customer-oriented requires us to be customer-centric in all our work, conscientiously practice the service concept of "customer first, dedicated service", and strive to provide high-quality services that satisfy customers.

Being people-oriented means establishing and improving a management system in the enterprise in which officers have a stage, are motivated to work, have standards for evaluation, have room for development, and have guaranteed interests.

Through learning and training, we will continue to improve the quality of employees, create a good atmosphere that is open, fair and transparent, encourage everyone to do their jobs, succeed in their careers, and do their jobs well, and provide development space and institutional guarantee for the growth of employees. We strive to create a professional workforce with orderly management and effective motivation, so that employees and the company can grow together while serving the society.

***Creating value

Creating value is our bounden duty. Only by continuously creating value can enterprises develop and grow, and employees can realize themselves.

***Co-creation is the harmonious unity of internal teamwork and external establishment of industrial value chains. In the process of creating value, we must focus on our core capabilities, try our best to use our own strengths, and build on this foundation Cooperate extensively in order to achieve a win-win situation.

From mutual creation to mutual sharing is the only way to maximize value. To make value creation a continuous process, it is necessary to share the value results with other value creators. Only in this way will they invest in the next round of value creation with greater enthusiasm and energy. From first creation to first sharing, and then to first creation to further sharing..., only by repeating this cycle can we maximize value and cooperate with customers, shareholders, employees and society. Enjoy an information civilization that is synchronized with the world.

Service concept: User first, serve with heart

Users are the foundation of our existence, and "supreme" reflects our respect for users. We regard users as our basic necessities. Without users, we would have nothing. We respectfully refer to "users" as "customers".

Attentive service is an inevitable requirement of "customer first". Attentive service requires us to put ourselves in the shoes of users, do everything possible to provide services to users, regard customer satisfaction as the main criterion for measuring service work, meet customer needs wholeheartedly, and strive to achieve customer satisfaction.

We put "customer first, attentive service" throughout the entire process of business operation and management:

Active service: think about customers' needs first, put customers' needs first, and One step ahead in the market.

Full service: front-end service is the symbol, back-end service is the support, network service is the basis, and the "internal service chain" and "external service chain" are closely integrated.

Differentiated services: Carefully segment the market, carefully design plans, continuously launch diversified products that meet customer needs, and provide customers with tailor-made services.

Efficient service: Based on customer relationship management, improve marketing channels, optimize service processes, improve service methods, meet customer needs with efficient services, and create high benefits for the enterprise.

Quality service: Improve customer service quality, impress customers with meticulous care, and achieve optimal service with optimal cost.

Our services are endless and we pursue customer satisfaction with all our heart.

Corporate Code of Conduct:

Abide by commitments and provide customers with excellent services

Cooperate with integrity and seek the best win in the best innovation

Steady operation and continuous improvement of corporate value

Precise management and scientific allocation of resources

Care for employees and let every piece of gold shine

Repay the society and do good things Responsible Corporate Citizen

Employee Code of Conduct:

Continuous learning, efficient work

Dedicated to work, abide by rules and disciplines