I have been complained by customers, and my performance has not been improved. I will reflect on whether what I have done is not good enough, find my own problems, actively encourage myself, adjust my mood and devote myself to my work.

Emotionalization of employees is not only a normal phenomenon, but also a human nature, and we should face it squarely. Of course, employees' emotionalization will have a certain impact on individuals and work, and we should also pay attention to it. Try to face up to this problem.

People's emotions are very subtle. We can share a short story, a few famous sayings, some words of praise and encouragement, a joke, an action to convey love and trust, a typical case and a new working method. Only in this way can we give employees the opportunity to express themselves, let employees participate and mobilize their emotional enthusiasm.