For a company, stability is very important, and the most difficult thing to stabilize is to appease the hearts of subordinates. If the heart is unstable, the enthusiasm for work is naturally not high. The bad news in the company is the most shocking thing. How to better inform subordinates of bad news is related to the future and destiny of the whole company. As leaders, we must be careful.
One sentence makes people laugh.
Nestor Ye Wei, the founder of American International Steel Company, is in trouble. His international steel company was hit by the economic depression and was in a dilemma. At that time, major companies in the United States were reducing their salaries to tide over the difficulties. Ye Wei made his own rules and greatly reduced his salary. When employees are very depressed, this is tantamount to adding fuel to the fire. In this case, how to persuade employees to accept the arrangement and motivate them to work hard? It's my responsibility, I'll tell them! Ye Wei calmly reported the situation to the staff meeting.
We have our own standards. Ye Wei has thought about it for a long time. The important thing is to do your best. The key to the problem is not how much salary is reduced, but who can last the longest! However, how do workers understand it?
Ye Wei came to the meeting, and the order at the meeting was very chaotic. Ye Wei scanned the audience until the audience was completely quiet, and he began to say confidently, I have some very bad news for you today. I want to reduce your salary, and it is much more than others.
In order to make the workers pay attention to his speech, Ye Wei put the question on the table as soon as he asked it. This kind of opening remarks surprised everyone, and everyone was shocked.
Ye Wei then made an analysis of the current situation: If we cut wages according to other standards, the company may shut down and close down in less than a year. According to the current standards, although everyone's life is a little bitter, they can definitely work with peace of mind. Maybe you will ask, will those companies that pay less go bankrupt? I don't want to be sure, but please believe that my analysis and statistics are correct! I hope everyone will look far away.
Facts have proved that what Ye Wei said is not a lie. Companies under the leadership of Ye Wei have stood firm and recovered faster than other companies after the economic recession.
In this case, the great success of American International Steel Company lies in that all employees have successfully accepted the salary reduction, and the main reason why all employees can accept the unacceptable fact is that Ye Wei appropriately expressed the necessity of this choice, made a promise to employees very rationally, and fulfilled his promise.
Jump in one word.
Liu Yang works as a copywriter in a company. Recently, she wrote a detailed plan to organize sales promotion activities in supermarkets.
She felt much more relaxed after handing over her hard work to the supervisor. But a few days later, the director of the planning department told her: I have seen your plan with the manager, and the manager said it was not perfect.
Liu Yang asked: What is not perfect? I'll change it again
Liu Yang asked angrily, I don't need it just because it's not perfect. Then listen to my opinion!
I know you have been working hard for this project for several days, but I can't make up my mind. The manager has the final say, and I can't help it.
Hearing this from the supervisor, Liu Yang became even angrier, thinking: Who knows whether the manager is in charge or you want to pass the buck yourself!
Although the director of the planning department put the blame on the boss, he has no problem for the time being, but his subordinates are very angry with him. Once the subordinates understand that the director of the planning department is shirking responsibility, they will certainly have a greater dislike for him and he will lose his prestige in front of his subordinates.
guide to action
For a company, stability is very important, and the most difficult thing to stabilize is to appease the hearts of subordinates. If the heart is unstable, the enthusiasm for work is naturally not high. Companies sailing on the sea are bound to face strong winds and waves, and bad news is inevitable. At this time, are you hiding from your subordinates or suffering with your employees? Facts have proved that the latter is more conducive to a company to tide over the difficulties.
Everything has two sides, and the good may become bad, and the bad may also become good. Subtle change is the key to the essential change of things. The company manager must not be careless when reporting bad news to his subordinates. For example, subordinates are dismissed or their salaries are reduced, or bonuses are deducted. The subordinates are already unhappy. If the boss uses inappropriate words again, it will undoubtedly add fuel to the fire.
Therefore, when the boss reports bad news to his subordinates, he must pay attention to strategies and methods.
First come straight to the point, explain the current situation, then make an accurate analysis, speak humanely, and express the difficult words euphemistically, which will not hurt the self-esteem of subordinates, but also try to keep his mood positive and peaceful, and remember not to use words that hurt feelings.
Secondly, if the unfavorable situation is caused by managers' mistakes, managers should sincerely apologize and dare to admit their mistakes.
After reviewing the mistakes, point out the reasons for the mistakes, so that subordinates can understand, judge, understand and objectively understand the problems. As long as we can care about each other, we will definitely make the bad news a thing of the past forever.
Third, besides being honest and caring, you can also take preventive measures. Before telling each other bad news, giving each other some ability to resist risks can greatly reduce the impact of disaster.
Finally, the tone of your speech should be euphemistic, and you can't completely deny your subordinates, let alone use words to hurt people. You can't shirk your responsibility, which will cause strong dissatisfaction among your subordinates. It is necessary to give consideration to both reason and reason to convince subordinates.
Communication: Protecting Children's Curiosity
Communication: Protecting children's curiosity. It is a good phenomenon that children are curious when they don't know about things around them. Only when children have curiosity will they explore their unknown things under the control of curiosity. Parents should protect their children's curiosity everywhere and encourage them to try when necessary.
One sentence makes people laugh.
Mother said: soil is a treasure, with the protection of soil, small trees can grow into leafy trees. Don't underestimate this soil. Grass grows in the soil, and we feed fat cows and sheep before we have meat to eat. It grows grains, vegetables, fruits and cotton, so we have food and clothes. Soil is so precious.
The son listened to his mother's words and asked seriously: If so many things can grow in the soil, can the puppy grow in the soil?
Mom smiled and said, of course not. The puppy was born to the mother dog.
My son asked at once, as if I was born to my mother and my mother was born to my grandmother.
Mom replied happily: Yes, everyone was born by mom.
The mother thought her son understood, but she didn't expect her son to have many questions: Who was the earliest mother born?
Mom was a little at a loss and turned to say, it's God!
Then who gave birth to God?
Mother didn't know how to answer this question, so she had to say to her son, son, many things in the world are still a mystery to us. You have to grow as fast as a small tree, and these mysteries are still waiting for you to solve!
This great mother is Darwin's mother, and the child with many problems is Darwin. If you want to cultivate your child's creativity, don't laugh at his questions, give him more appreciation, encouragement and support, and keep him curious.
Jump in one word.
The child keeps asking his mother, mother, why do birds fly in the sky and fish swim in the water?
Mom said: because their ancestors lived like this.
Why did their ancestors live like that? The child then asked.
Mom couldn't answer for a moment and said impatiently, that's what they do. Don't ask these boring questions.
So the child's enthusiasm for exploration was dampened.
Don't laugh at children's problems. What questions children ask actually shows their thinking about things. However, many parents are used to measuring their children with their own knowledge, and as a result, their creativity is virtually stifled.
guide to action
Curiosity is the premise for children to acquire knowledge, which can stimulate children's strong thirst for knowledge and make them have the spirit of exploration. When children are curious about the world, they will explore things they don't understand and get in touch with new things. This kind of contact and exploration not only enriched their childhood life, but also made them understand the state and essence of things. Because of curiosity, children play with ice and snow and know that ice and snow are cold; Because of curiosity, he often observed frogs and learned that frogs were made of tadpoles.
Bloom, a famous American psychologist, has studied many outstanding mathematicians and composers and found that their parents usually take care of their children's curiosity from the beginning and are deeply involved in the development of their children's talents. On the one hand, they give enthusiastic encouragement to children, on the other hand, they actively participate in activities to stimulate children's curiosity, and they are full of enthusiasm for areas of children's curiosity and interest, thus becoming role models for children and encouraging them to learn more actively.
Most children will show obvious hobbies when they are young. Parents should listen and watch more, find out their children's interests, guide them, and let their children play their greatest potential instead of imposing their wishes on them. For example, if a child wants to learn basketball, parents insist that he learn calligraphy, which will only make the child miserable and rebellious, and the parents' own efforts have not yet yielded results.
Therefore, parents should protect their children's curiosity, create a colorful environment for him, let him get in touch with new things and be curious about the world; At the same time, we should also be good at guiding children's curiosity to the right track. Parents can ask their children more open questions, for example, what will you do if you become the president of the United States one day?
If you could explore space, which planet would you like to go to most? Why? And so on, so as to train children's thinking ability.
Some parents feel troublesome, laborious and impatient when their children ask them various questions, which is very stupid.
Mr. Tao Xingzhi, a famous educator in China, once encountered such a thing: a mother told him that her son was very naughty and broke a good gold watch. To this end, the mother gave her son a good beating. Mr Tao Xingzhi said to his mother, it's a pity that Edison in China was shot by you. Mr. Tao Xingzhi's remarks truly show how parents unconsciously stifle their children's precious curiosity in current family education.
Some of our parents not only don't care about their children's curiosity, but think that their children are useless. Such a simple thing is unclear. Parents had better put themselves in their children's shoes. Don't they think everything is novel when their children are so old? Now that I am a father and a mother, I have forgotten the childish problems of my childhood.
Therefore, parents should seriously answer the questions raised by their children and let them try what they want to do, as long as they look at him without danger. Don't blame a child if he destroys things at home to satisfy his curiosity.
Communication: Think from each other's perspective.
Communication and communication: From the other side's point of view, we will meet all kinds of customers, whose status, social experience, personality and temper are often different, so we can't communicate with them in the same way. Only by empathy can we find and solve problems more scientifically, quickly and effectively.
One sentence makes people laugh.
Once, Dell Carnegie rented an auditorium in a hotel in new york, and taught social training courses 20 nights a quarter. But one quarter, when he first started teaching, the landlord asked him to pay three times more rent than before. At this point, the admission ticket has been sent out and the course has been completed.
Two days later, Carnegie went to see the manager. He first understood the manager's practice of raising rent, and then helped him analyze the advantages and disadvantages of doing so. On the positive side, he said, the auditorium is not rented for lectures, but for parties, so you can make a lot of money because such activities are held for a short time and they can pay a high rent at one time.
Rent it to me. Obviously, you suffered a big loss. Disadvantages: First of all, you increased my rent, but reduced my income, because in fact you drove me away. Because I can't afford the rent you want, I have to find another place. There is another fact that is not good for you: this training course will attract thousands of educated middle and senior managers to your hotel for classes. For you, this is actually a free life advertisement. Please think it over before you give me an answer. Afterwards, Carnegie left.
Finally, the manager gave in.
Carnegie calculated an account from the manager's point of view, so that the manager would willingly add the balance weight to Carnegie's side.
Jump in one word.
One day, a lady took a fancy to a suit in a department store in the city. She likes the style of this suit very much, but she is worried that it will fade. So, she wants to ask if there is any treatment for this suit if it fades.
So, the lady took off her clothes and planned to ask the clerk, I'm sorry, this suit is a new one that we just arrived here. Especially beautiful. It must look good in it. Thank you, but this suit is pure linen, which makes it cool to wear. You can try it on.
I mean, jeez. You don't have to hesitate, the salesman said quickly, because this suit is on sale now.
Can you let me finish? That lady is a little anxious. I mean, will this suit fade?
We sold thousands of such clothes. The salesman declared that you were the first person to worry about the poor quality of this dress. This dress looks good at first glance. Her tone seems to say: you really have no vision.
But I've bought such clothes before, and they really fade! The lady was a little annoyed and her interest in buying was reduced by half.
In fact, the customer is worried about whether the clothes will fade, and the salesperson only needs to solve this problem. In life, there are many such salesmen who are used to expressing themselves, but are unwilling to consider for their customers. They never pay attention to what customers say, often interrupt customers, show impatience with customers, make customers angry, and make customers leave angrily.
guide to action
People are always used to expressing themselves blindly and don't consider their feelings from each other's point of view. This situation can easily lead to communication stagnation, friction and even contradictions when we communicate with others.
The same is true in the process of sales. Many times, sales fail only because they are too persistent to jump out of their narrow thinking circle and understand customers' ideas. If you can put yourself in the customer's shoes, many problems can be solved.
When Wang Xin started as a salesman, he often met some customers, who kept the price of goods very low from the beginning.
At first, I couldn't lose any business, but once I signed the bill, I would lose money at any time. At first, in order to win more profits, Wang Xin argued with his customers and tried his best to prove to them that a penny is worth a penny, but the result either ended in discord or only a few products were sold.
After a period of time, Wang Xin, who gradually accumulated experience, began to think from the customer's point of view. He found that argument could not solve the problem. Only by understanding the customer's psychology and starting from the customer's psychology can we really convince customers to accept their own prices to buy products.
After understanding this truth, Wang Xin found that doing business is not a very difficult thing, and his business volume has also been rapidly improved.
When doing business, we need to learn to put ourselves in the customer's shoes, think from the customer's point of view, understand the customer's point of view, and know what customers need most and what they don't want most. Only in this way can we provide quality services to our customers.
Positioning thinking is a kind of reverse thinking, which is different from our traditional way of dealing with customers. Through this thinking, sellers will be able to better understand the main contradictions between themselves and customers.
Many people are used to arguing, but they never look at the problem from another angle, let alone from the other side. This is why they don't know the true face of Lushan Mountain. On the contrary, people who are good at empathy can often look at their own methods from the customer's point of view and consider problems from multiple angles.
Therefore, empathy can not only effectively avoid entering a dead end, but also help us find a scientific and efficient shortcut. If we consciously and constantly put ourselves in the other's shoes when dealing with customers, then we will solve the problem more smoothly and create more favorable conditions for our persuasion, thus achieving our goal.
Famous sayings about communication
1. In the space age, the most important space is between the ears. -Thomas J. Baru
Be careful of the person who makes you chatter. -Franck, Cesar McKinney Hubbard (1968- 1930)
Listening to each other's opinions or comments is respect, because it shows that we think each other is insightful, eloquent and intelligent. On the contrary, dozing off, walking away or chatting is contempt. -Hobbes (UK)
4. Heart-to-heart conversation is a display of the soul. -Wen
There are many secrets hidden in my heart that are revealed through my eyes, not through my mouth. Emerson
When you think about what you want to say, be polite, because it will buy time. -Carol (UK)
7. Everyone knows that listening is important for communication. Helliphellip But few organizations listen carefully to the opinions of employees and customers. William Nichols
8. Asking anyone for advice and telling their own pain will be a kind of happiness, which can be compared with the happiness of unfortunate people crossing the hot desert and receiving a drop of cold water from the sky. Stendhal
9. Effective communication depends on the communicator's full mastery of the topic, not the sweetness of the wording-Grove.
10, silence is a philosophy of life, and if used well, it is also an art. -Zhu Ziqing
1 1. If you want others to like you, if you want others to be interested in you, you should pay attention to one thing: talk about things that others are interested in. Dale Carnegie
12, find yourself and keep your true colors. Dale Carnegie
13, sometimes you have to keep silent in order to be heard. -Stanislaw Lake (1909- 1966)
14. The so-called "listening" means "listening". Emerson
15, we communicate well, not because we speak things well, but because we understand them well. Andrew S. Grove
Judgment is more important than eloquence in conversation. -Gracian
17, unwilling to be reasonable is stubborn; People who can't reason are fools; Dare not reason is a slave. -drummond
18, an argument may be a shortcut between two hearts. -Haji Bolen
19, judging a person depends on his questions, not his answers. Francois Marie Voltaire (1694- 1778)
20. The art of talking is the art of listening and being heard. -Herzlitt
2 1. Whenever possible, data should be transmitted directly from the sender to the receiver. -when the old l Kirk Patrick
22. We always focus on internal communication and forget external communication with customers. -MacFarlane
The worse the news is, the more efforts should be made to spread it. Andrew S. Grove
24. Everyone needs someone to talk openly with him. Although a person can be brave, he can also be lonely. -Hemingway
You won't hear any bad news about your company unless you ask questions. It's easy to hear the good news, but dig up the bad news. -Little Thomas J. Watson.
If you want to change your life, you must choose words carefully, because these words can make you excited, enterprising and optimistic. -anthony robbins (America)
27. Many things are lost by not asking questions. -England
28. The ideal friend is a person with congenial temperament, empathy, world outlook and consistent career goals. —— Zhou
It is impolite to interrupt a fool and shut him up, but it is cruel to let him go on. -Franklin (USA)
30. Proper choice of words is extremely powerful. Whenever we use the right words, our mind and body will undergo great changes, just between the lightning and Shi Huo. -Mark Twain
3 1, when you advise others, it is useless if you don't care about others' self-esteem.
32. In real life, some people have communication barriers because they don't understand and forget an important principle: making others feel important. Dale Carnegie
When I speak to a group of people or the mass media, I always pretend to have a heart-to-heart conversation with "one person"-Barber.
34. Asking questions will only cause instant embarrassment. Not asking questions will make your life awkward. -Japan, it is a nature to tell others about yourself; Therefore, it is an education to take seriously what others tell you about yourself. -Goethe (Germany)
35. If you are right, try to make the other person agree with you tactfully and skillfully; If you are wrong, admit it quickly and enthusiastically. This is much more effective and interesting than arguing with yourself. -Carnegie (USA)
36. One must know what to say, one must know when to say it, one must know to whom, and one must know how to say it. -Drucker, the father of modern management
37. The best way to encourage yourself is to encourage others. -Mark Twain (USA)
God gave man a tongue and two ears, so we can hear twice as much from others as we say. -Yepiktitas
39. The most basic function of managers is to develop and maintain a smooth communication channel. -Barnard
40. It is a quick and simple way to impress people and an inevitable requirement to integrate your enthusiasm and experience into the conversation. If you are not interested in your own words, how can you expect others to be moved? Dale Carnegie
4 1, a speech is like playing a harp: you need to pluck the strings to play music, and you need to hold the strings with your hands to keep quiet. Sherlock Holmes
42. Talking to people once is often more enlightening than working behind closed doors for many years. Ideas must be produced in communication with people, but processed and expressed in loneliness. Leo Tolstoy
43. If you want to be a good talker, you must first be a person who pays tribute and listens. Dale Carnegie
44. Managers who are good at communication may also be good at covering up real problems. -Cullis Agelis
45. Conversation, like composition, has a theme, a draft, a hierarchy, a beginning and an end, and cannot be incoherent. -Liang Shiqiu
46. Defending a fault often makes it particularly important, just like mending a small hole with a piece of cloth, but breaking the glass. -Shakespeare
Be a good listener and encourage others to talk about themselves. Dale Carnegie
48. "Eloquence" is the ability to translate truth into language, which can be fully understood by the listener. Emerson