Through online courses, I began to slowly explore how to develop new customers. I understand that network development can be divided into two ways: one is passive development, that is, publishing their own product information through large-scale online business platforms and waiting for customers to make inquiries; The other is active development, that is, through B2B, major yellow pages or Google's search engine, enter keywords to find potential customers. In today's era of information flooding, we should learn how to develop customers instead of waiting here. As for the beginning of the letter, it is also the most important, because the beginning of the letter is not well written and gives the customer a bad first impression, so it is difficult to gain the trust of the customer. Don't be too blunt in opening letters, be humane and concise.
I also learned some skills about inquiry analysis. You will continue to receive all kinds of emails. Some of these emails are the inquiry emails you expected. The quality of inquiry mail is very poor. Classifying and screening inquiry emails and putting your best resources into real potential customers will greatly improve your work efficiency. Only after listening to the lecturer's class can we have a clearer understanding of the elements of the inquiry score.
For all kinds of inquiries, you must carefully analyze the customer's key points yourself. Maybe he has business experience in his country, but he doesn't know enough about your products; Maybe his customers have come to him to make an inquiry. Maybe he already knows that he can get better profits by importing the products you provide. In a word, they are ready to do business with you, but there are still many specific problems to be solved. There are also comprehensive general information (for example, company name, address, telephone number, fax number, contact person, etc. But you can judge the problem from its specificity. Different types of customers need different emphases, and it is most important to answer their concerns. Timely, accurate, comprehensive and professional reply and competitive quotation are the key to conclude the transaction.
The first day is a good start, but there is still a lot to learn. I hope I can work hard and get familiar with my work as soon as possible.
20xx year x month x day
Summary of the first day of employment 2: Today is my first day in this company.
I came to this company as the director of operations. Let me talk about this company first. Now there are two C stores and a Tmall flagship store, which make men's handbags. The company has a customer service supervisor, no operation, no promotion, no artist (recruitment), and all four customers are beautiful women (not bad). In a centralized luggage production base, there are a large number of luggage manufacturers and material suppliers. China belongs to a very large luggage industrial zone. Now the average daily order is around 10, and it is unstable, sometimes even not. And pressed a lot of inventory, belonging to the old inventory. The products in the store have not been updated for quite a long time, and the styles have basically not changed.
I checked the chat content of customer service, and the customer service reply is basically very irregular and unprofessional, which needs to be improved. Taobao guest didn't make good use of it, and the commission was relatively low, which lost a great source of traffic. The through train is also chaotic and has not formed a benign development. Natural search traffic is low, free search traffic is also very little, and category attributes are not well utilized. Now it is in a state of half death.
A friend asked me what I should do on the first day of operation in a company. I am here to answer your question.
First: first of all, understand the structure of the company and the collocation of personnel. Understand the situation and personality of everyone in the team.
Second: understand the reality of the company's stores and what kind of state they are in. Such as daily order volume, flow, conversion rate, input-output ratio.
Third, to understand the company's product supply chain, we need to know whether the company's products belong to wholesale procurement, or whether the processing factory implements the price of the products, or whether the products are commissioned or produced by its own factory.
Fourth: communicate with all the staff in each department of the team to understand the personal situation under the work, as well as the attitude and views on the work.
Now let's get back to the point. First of all, I think the first problem to be solved by this company is staffing. There is a lack of an artist now. The decoration and homepage of all shops are in a mess, and there is no unified style. There is an urgent need for improvement. All that follows is to recruit a good artist to cooperate with our work and our next promotion and activities.
Next is the positioning of the product. Previously, the company's positioning was low-end. But being a low-end man bag is a vicious circle and will die sooner or later. As for why you died, I think if you don't even understand this question, you don't have to read it, because you are not suitable to be the director of operations at all. So the next step is to reposition the product. Positioning in high-end products, creating our characteristics and culture.
Then, the next step is to prepare for the explosion, which will usher in Taobao's small peak in May, as well as the marketing of major festivals such as May Day Tomb-Sweeping Day, and start to select, preheat, promote and create the explosion. Among them, we are going to make a batch of products with very good quality and workmanship, and open up high-end markets for us with high-end hardware and packaging. Among them, we are going to buy a batch of wallets from Guangzhou and put them in our products to surprise the customers who buy our products, achieve unexpected publicity effects and increase the percentage of repeat customers and customers.
Summary of the first day of work 3: Yesterday was the first day of work. Familiar with the process in the morning and start working on the computer in the afternoon. This is not much better than manual work. There are too many people, the procedures are not skilled, and it is a bit cumbersome. Over and over again, the speed came out, but at night the computer's response speed became slower and slower. When I got off work, I was relieved, but I saw that everyone next to me didn't get up, and they were still facing the computer like pig brains. Then the manager informed him to "work overtime" and divide tasks. He worked overtime until 2 1:46, and he could hardly hold the mouse with his right hand. Before working overtime, I thought the last two trains I took were eight and nine, but we actually arrived at ten. The mobile phone has been dead for a long time, so it will automatically turn off. A colleague borrowed my mobile phone and called home. Another colleague borrowed a universal battery from me before calling my brother to pick me up. Unfortunately, it has been raining heavily outside. I have to wait until the rain stops. Working overtime together? Colleagues have all left. I came to the crossroads and stood looking at the gorgeous lights of the hotel. The traffic on the road was busy and few people were at a loss. I kept calling my brother, although I felt embarrassed, but I was really flustered standing there. I didn't put my heart down until I got a call from my brother. When I came to Dapo in front of my uncle's community, the car still couldn't get on. It may be a lack of electricity. A few times before, before coming to Dapo, I was worried about walking down. Every time I walk more and less, this time it is the most. At home, at eleven o'clock, my grandparents, uncles and aunts were very concerned about my first day at work and asked some questions. Grandma left some food, and my aunt fried two eggs for me and tore a piece in her mouth at the risk of burning. I really want to hug her.
I was woken up when I didn't get enough sleep this morning. My first reaction was to go to work! I got up and went out to watch the rain without hesitation. The bus I was waiting for never appeared, so I took another bus instead and went further. The bus is so crowded that I feel abnormal. When I got off the bus, it was really: the bag was cut! The phone is gone! The money is still there!
At work, I was still nagging about what happened this morning, but it had nothing to do with work, and no one would be so concerned about persuading themselves to calm down. I'm just afraid that the thief will look at the number and blackmail the one. I've been worried all morning. 12 o'clock, someone punched in after work, and most of them were still doing it. The manager came out and ordered something to eat. I saw working overtime at noon. I ran away without ordering. Walking on the road, there is not much rain and there are many people. I don't know where to go. Passing a small shop, I saw a phone on the counter. I dialed my own number first and turned it off. I called my dad and asked them if they had received the call from my number. I asked them nervously what they were doing. Dad said, "I'm buying a bed. Isn't your bed broken What should I buy? I'll get a new one when I come back. What number do you want to call? What's wrong? " -"My mobile phone was stolen again. If I call you my number, I'll tell you what's wrong with me. What's wrong? If I want money, it's a fake and a liar. Don't believe it. " Yes, I know. Forget it. I'll buy it when I get back ... Yes, forget it. I have to work until Saturday, and when I come back on Saturday night, I will hang up. Hung up the phone, I still cried, wronged? Sad? Warm? I don't know what it is, walking aimlessly with an umbrella.
Go to work in the afternoon, still working overtime. I didn't insist. At seven o'clock, I finished part of it and said hello to the manager. The feeling of going to work the next day is still very tired! Sitting here after dinner, my hands are sore and numb. I haven't kept a diary for a long time. Today, I wrote a long-lost diary.
Thank you to all the people mentioned above, and my aunt who is discussing this matter with me!
Summary of the first day of employment 4: Today is the first day to start a new job. In this team, young people's passion, vitality and youthful positive things infected me. I also started a new journey.
Now I will summarize today's work and simple ideas:
First, learn more about XXX Education Group
The concept of XXX education is refreshing to me as a newcomer. The biggest difference between XXX education and general education is that it can provide a set of matching education methods for every student who comes to study, realize the ideal of teaching students in accordance with their aptitude, and then realize the expectations of students and parents.
Second, the understanding of school management
On the first day of work, I didn't find any phenomenon that employees or even leaders were late and left early, which is very important as a combat team. At the same time, in the morning meeting, the team carried out in a very favorable and relaxed way, which mobilized the enthusiasm and enthusiasm of each employee. In this team in Ziyang, the leadership team can feedback the gains and losses of employees in time, which is very specific and can accelerate the growth of employees.
Third, personal work situation
I personally completed three very simple tasks, in fact, mainly to observe their working methods, so as to absorb nutrition and integrate into this active team as soon as possible. More importantly, today I made a set of two diagnostic questions for senior three graduates in Ziyang, which is very different from the content and difficulty I taught in XX. Although this situation has long been predicted, when it really appeared, I was still troubled by fear. However, this situation has prompted me to face up to my situation. I can only improve myself through continuous study, observation and lectures, hoping to integrate into this team as soon as possible.
Summary of the first day of employment 5: Today is my first day of employment, and I feel a lot. Let's talk about it in detail.
First, the company has a good working atmosphere. Two colleagues are discussing the shares of the company.
Some problems within the system, I feel that they are enterprising. I like such people and environment very much, which can make people progress.
Second, the company is clean and tidy, and the cleaning of the company has been doing hygiene, which I used to do.
All companies don't have a clean and tidy environment, which will improve people's quality and stimulate employees' love for the company.
Third, the HR Commissioner is conscientious and makes a careful inspection of the company's new employees.
The work is more rigorous and things are clean and tidy.
Fourth, the company does not eat snacks and gather people to chat, which will improve work efficiency.
The above is the good side I see, and the following is the deficiency I see.
First, there is no systematic training and no publicity about corporate culture.
Second, the company has no morning meeting and no job introduction, so it is difficult for new employees to integrate. Third, employees have chaotic positions and unclear responsibilities.
Fourth, there is not much internal interaction.
Through one day's observation, I can feel that the company is in a period of development, and many systems are not perfect, but everyone in the company is demanding themselves by the standards of big companies. Although I don't know much about you, I can see that you love your work and company deeply. I believe that I will soon integrate into the company, try my best to infect others with my own enthusiasm, do my job well, be brave in innovation and let myself.
I also contributed to the development of the company!
Although the company does not have a complete performance management system and training system at this stage, I will seize these two parts in the future to make the company standardized and the management of the company go public!
My preliminary plan: arrange the responsibilities of the grass-roots units within one month, formulate the prototype of the performance appraisal system, and formally use the performance system to manage the performance of the company's employees within two months. In this process, make corporate culture propaganda herbs, negotiate with leaders, formulate training plans and basic training programs and implement them!
The growth of the company lies not in one person, but in having an excellent employee and a group of employees who cooperate with each other. Today's society is no longer an era of relying on individual ability to fight alone, but on the strength of the team. Excellent leaders bring excellent teams and apply avant-garde management system, so that the company can stand firm in China market. As employees, we should constantly improve our abilities and help our colleagues grow together. Only in this way can we make progress and let the company take off, so it is also important to handle the cooperation within the company. We can solve problems together, face troubles together, and get twice the result with half the effort! At the same time, treat colleagues with an open mind, ask if you don't understand, and be diligent and enterprising. Only by constantly learning can people not be eliminated by society! And our enterprise is the same, only by continuous learning and development can we make continuous progress!
someone
20xx June 23rd
I recommend it carefully.