1. Object: all unpaid owners.
2. Description of skills
Due to busy work and life, some owners often forget to pay the property fee, and some even think that 1 or it doesn't matter if it is paid two months late. Therefore, starting from the 5th of each month, we should classify them according to the time node and customer type, and constantly remind the owners through SMS, WeChat, telephone and door-to-door, so that they have a sense of urgency, and let them know that if they don't pay the property fee on time, someone will follow up and dispel the idea that customers "don't care if they pay it late".
The sooner customers who pay normally complete the payment, the more time you will have to deal with "needy households". Send text messages to the owners respectively to avoid the idea that the owners just send messages in groups without reminding me and delay the payment time.
The second measure is to cut off the back road.
1. Target: the owner who promises but never shows up.
2. Description of skills
Many owners think that property fees can be postponed, and they are vague after receiving the phone call, such as "come back in a couple of days", "come back when you are free" and "I see". Often the owners don't pay the money in the end, and our urging fee is useless at this time. For such owners, "cutting off the back road" has become an effective means for us to turn useless work into useful work.
If the owner is busy recently or is not in the local area as an excuse, directly provide the transfer method and determine the transfer time. If the owner has been vague that "it will be paid in two days", he should agree with the owner on a specific time and remind the owner after the time. This not only gives the owner a timely sense of urgency, but also makes the owner feel that he has broken his promise, and finally achieves the purpose of effective reminder.
Be sure to follow up according to the time after determining the time. Tell him in the conversation that if he doesn't pay on time, he will contact him on time next time.
Step 3 give a speech
Like you are usually busy (people are in other places), you can also consider bank transfer. Which bank do you think is more convenient? Excuse me, teacher. Let me confirm the time and amount of the transfer with you, so as not to make mistakes. Ok, I will have a financial audit next Tuesday, and I will inform you when I arrive (intention: tell the owner that I will continue to follow up this time, and I will "harass" you again if I don't arrive).
situation
He Laoshi, an owner of Guanshanshui 8-2, had several months of historical arrears before. Call and keep saying "I'm not available", "I know" or "I'll pay when I have time". During the communication process, the customer service suggested that the owner transfer money to pay.
"Teacher, you are so busy, you can consider transferring. It's inconvenient for you to come back from other places. I will send the company account to your mobile phone. " Send the account and contact the owner half an hour later. "He Laoshi, have you received the account? When do you think you will be idle, so that I can let the financial department keep an eye on it and record it in time. " He Laoshi agreed to transfer the money in two days.
Two days later, the customer service continued to call He Laoshi and said, Teacher, you have already transferred the money. Let me confirm the time and amount of transfer. Be sure to sincerely and firmly believe that he has transferred the money, even if you have confirmed that he has not. If he says it's not adjusted, well, continue to say, "Do you think it's ok before this weekend? I'll confirm with you then ... "
In this way, the first time he said he was sorry for not transferring the money, the second time he said he didn't transfer it, and the third time he was embarrassed to say it. After several visits, He Laoshi turned to "I don't want to be disturbed any more" and paid the property fee in advance for half a year.