Take great pains
The after-sales service of general products is very good. What's a better word to describe it?
Quality service refers to providing services that can meet the reasonable needs and normal expectations of the clients and ensure a certain degree of satisfaction under the premise of observing industry standards or departmental regulations.
Words describing good service attitude
Nanny Service This is the service slogan of Lakeford Leisure Department Store.
What word is better to describe after-sales service? The format is xx after-sales service or xxxx after-sales service. Five points.
Warm and thoughtful after-sales service
Words describing excellent service
Words to describe good service attitude:
Sincerity, humility and respect
Affable and polite.
Words describing excellent service
Dedicated, unreserved.
All aspects can be taken care of, without omission. That is to say, although it takes care of all aspects, it is generalized.
Feel at home: guests; Arrive: arrive; Home: Go home. Guests feel at home when they come here. Describe the hospitality of the guests.
Considerate-considerate: carefully understand the mood and situation of others, give care and care; Nuance: To a subtle degree. Describe taking care of or caring for people is extremely thoughtful.
Meticulous-micro: subtle; To: to. There is not a delicate place that cannot be taken care of. Describe caring and considerate.
Ask questions-describe caring and considerate.
Words describing particularly good service
Guests feel at home
Basic explanation
Guest: guest; Arrive: arrive; Home: Go home. Guests feel at home when they come here. Describe the hospitality of the guests.
From "Thirty-one Years of Zuo Zhuan Xianggong": "Feel at home; No peace disaster; Not afraid of thieves; There is no suffering from dryness and dampness.
Words describing good service attitude
Capable and capable; Strong adaptability and initiative; Aggressive and ambitious; affable
Friendly; Good at analysis and understanding; Ambitious, ambitious and adventurous; Capable, talented and careful;
Which adjectives better describe service?
It also means that although you take care of all aspects, you put all your energy into giving care and care; Careful and thoughtful; Return trip without reservation. Considerate-considerate and considerate. Take care of everything. Meticulous-subtle: arrive: go home, without omission: reach a subtle level: guest: carefully understand the mood and situation of others; To. Describe taking care of or caring for others. Describe concern. Describe the hospitality of the guests. Guests feel at home when they come here; To: to. There is no slender place that can't be taken care of, but it is generalized. Ask questions-describe caring and considerate: subtle. Feel at home.
Can after-sales be described in a more beautiful and better word?
Can after-sales be described in a more beautiful and better word?
After-sales can be described in better and better words, or in a more perfect and intimate way.
It's good to read the quotation of after-sales service, but you must remember that books are just books, so you have to use your own brains. -Gorky's On Earth means, don't read blindly, but use your head to read. Only in this way can we absorb knowledge.
Criticism is a science. -The seventh volume of the complete works of Pushkin means that we should accept criticism and not escape, because with criticism, we can make continuous progress and not fall behind.
Learning is light. -Gorky's "Fallen Man" means that we should learn knowledge, no matter how poor or tired, knowledge will bring us light!
Time is money. It means that gold is precious, but gold can't buy time, which means that time is the most precious. We should cherish time and don't waste it.
Even classical Chinese! ! !
All right, I'll give you some
Compassion without struggle, group without party-
translate
Gentleman Zhuang respects himself and does not argue with others. It is friendly, united, friendly, but impartial.
be filled/suffused/brimming with
From The Analects of Confucius, Wei Linggong, Confucius said: A gentleman is proud and does not fight, but a group is not a party.
Zhu Zhu Zhu: Zhuang is proud of himself. However, there is no grumpy heart, so it is indisputable. Harmony is a group of people. However, there is no Abby's meaning, so it is not a party.
"Righteousness": pity is easy to argue, group is easy to party, and a gentleman will never do it.
Party; Eccentric eye, eccentric eye.
Group; Get along well with others and unite everyone.
solve
This is a Confucian attitude and philosophy advocated by Confucius. A gentleman respects himself without infringing on others, so he has a solemn attitude without fighting with others; A gentleman is United, friendly and selfless, so he gets along with others and doesn't collude.
Bashu: "There is no dispute between gentlemen."
Shu II: "Chen Si was defeated and said,' I heard that a gentleman is not for the party. ”"
Luz: "Gentlemen are harmonious but different, while villains are not harmonious."
These words have similar meanings.
Today, we can regard it as the embodiment of noble personality that society should advocate. As a man of integrity, he should do what he said above ideologically-pity without struggle, group without party. And what is emphasized here is not the persistence of personal behavior, but the "pity" of thought. This is also the concrete embodiment of "caution" that we have always emphasized. It is also a good way for the Chinese nation to pursue "goodness". This process is what we call "education".
That great god, please enlighten me about the classic sentences about after-sales service and give me extra points. I knelt down, sold the service, and "won" from the beginning with a smile. Nobody likes to fail. Competition, competition, life, work ... how can we win? Analysis words: any industry, post and foundation need eloquence and communication skills to win! As a master of after-sales maintenance and installation, you need to communicate with customers, colleagues, bosses, friends, family and so on! Especially in front of customers, your words and deeds, your service language, your attitude and your way will affect the sales performance and future development of the whole company! It will also affect your personal future development space (salary, promotion, others' views on you, social status, etc.). ). Is our work very important? The main contents I will tell you today are divided into three parts: service attitude, terms of service and complaint handling. 1. service attitude: attitude determines high result thinking: bottom line: which scientist should I keep? Why? Because the problem to be solved is "the hot air balloon crashed due to overweight" rather than the problem of any other scientist.
The bottom line to solve this problem is the weight of the hot air balloon. So "losing weight to survive"-is the bottom line answer of this story.
What is the bottom line? Bottom line-if you can't do this, you will die! If you compare your boss to your client, how much will your client pay you? There is only one conclusion, when you create value for customers and provide results for customers. Who provides high value.
Whose salary is high. You must understand that customers give you money because of what you have done, not because of what you have paid.
It doesn't matter how hard you work, what matters is what value you provide. Attitude is not equal to result. Many employees think: I have no credit, I have worked hard. I often work overtime, and I will be paid. I can't tell you my performance. At least I can spell out an attitude conclusion: efforts without results are useless; No result means that we have to go back to the starting point, and everything has to start from scratch-we must live by the result! Labor is worthless, the result of labor is valuable! Completing the task is not equal to the result: the story of the train ticket is not the reason for getting paid; Providing results for enterprises is the reason for getting paid.
Enterprises live by results, and employees get paid by results. Money leads to results, but no money leads to no results! So: the result is not for the manager! The result is not for the boss! The result is not for the company! The result is for myself! ! Second, the terms of service: According to statistics, 40% of people are dissatisfied with the improper matching of ties and other clothing; 62% people are not satisfied with chewing gum; 65% people are not satisfied with the uncleanness of leather shoes; 85% people are not satisfied with the folds of clothes; 100% people are dissatisfied with the lack of etiquette.
Is politeness important? 1, before you start talking, you must smile (money):? Keep smiling face to face with each other; Smiling above the other person's line of sight will make people feel despised; ? Smiling under the other person's line of sight will make people wary; Eyes should first have the courage to look directly into each other's eyes, and then have the courage to accept each other's eyes (note: be honest rather than stare). 2, give users face, you can never be "equal" with users, you have to be reasonable. 3, don't try to blame users, never quarrel with users. This is the meaning of service etiquette. 4, never say: this is not our responsibility, we stipulate that you don't understand, you are wrong! Wait 5. Listen patiently and let users express themselves completely. 6. Use the whole article: Please, hello, sorry, please wait a moment. I'm very sorry, I'm sorry, thank you, thank you for your support, forgive me. This is what we should do. Ok, goodbye, etc. 7. Speak in a consultative tone, such as: Do you think this will work? Do you have any other requirements?
This makes the user feel kind and not stiff. Smile when answering the phone. Please rest assured that we will try our best to help you solve it (quickly).
? Sorry to have kept you waiting. ? Sorry, there are so many people today that I can't arrive in time. Please forgive me.
? There are still many shortcomings in our work, please give us your advice. ? Just now was a misunderstanding, please understand.
? I can reflect your opinion to the leader and further improve our work. ? I'm sorry, I was careless at work, and I will correct it in the future.
? Your opinion is quite right. We made a mistake. I apologize to you first. ? Your suggestion is very good, and we will certainly adopt it to improve our future work.
? Sorry, comrade, I can't decide this question. Just a moment, please. I'll ask the leader. ? Sorry, comrade, this problem can't be decided yet. Please forgive me.
? Please forgive me for taking up your time. Thank you. ? It doesn't matter, this is what we should do.
? You're welcome. Bye. 10. Knock: Knock three times and introduce yourself (who am I, which company do I represent, and what am I doing here? ), may I come in? Ask permission before you go in.
Shaanxi proverb: go out to see the sky, go in to see the face; Don't burn incense to offend God, don't talk to offend people! Third, complaint handling: deal with the mood first, then deal with things! Be the terminator of the problem, not the transmitter of the problem. 1. Let customers vent: When customers complain, you should remember not to contradict them, which will only add fuel to the fire. You should let the customer vent first, and he won't be angry after venting.
After all, the original intention of customers is to express their feelings and solve their own problems. When customers vent, your best way is to listen carefully.
2. Apologize fully and let the customer know that you have understood his question. Apologizing doesn't mean you did anything wrong. It doesn't matter whether the customer is right or wrong. What matters is how we solve the problem without spreading it.
3. Collect accident information: Your task is to know the actual situation at that time. Find out what customers really want. You need to know what the customer's standard for judging quality is, how to use it and what kind of products you want to change.
4. Propose solutions: For us, proposing solutions to customers' problems is the most basic. The most taboo in communicating with customers is that they haven't figured out their problems after talking with them for dozens of minutes. 5. Ask the customer's opinion: Sometimes the customer's idea is much worse than the company's imagination.
You'd better ask the customer's opinion after providing the solution. If the customer's request is acceptable, the best way is to finish it quickly and happily.
6. Tracking service: Call the customer to confirm whether the customer's question is correct.
4. The after-sales service of products is very good. What word is generally used to describe quality service? The nanny is thoughtful and meticulous.
First, quality service.
It means that the services provided can meet the reasonable needs and normal expectations of the clients and ensure a certain degree of satisfaction on the premise of meeting the industry standards or general rules of the departments.
Second, nanny service.
This is the service slogan of Lakford Leisure Department Store.
Third, cover everything.
All aspects can be taken care of, without omission. That is to say, although it takes care of all aspects, it is generalized.
Fourth, be considerate
Considerate: carefully understand the mood and situation of others, and give care and care; Nuance: To a subtle degree. Describe taking care of or caring for people is extremely thoughtful.
Five, meticulous
Micro: fine; To: to. There is not a delicate place that cannot be taken care of. Describe caring and considerate.
5. The definition of after-sales service is expressed in short language: After-sales service means that after the product is sold, the manufacturer is responsible for installing and debugging the product for the user free of charge, so that the user can use the product normally. And in the product warranty period, free to solve the quality problems of products and users' use problems. Solve the problem of over-warranty of users' products with reasonable charges.
Now is a highly competitive market economy, consumers are no longer just buyers of products, but also buy after-sales service of products. So for consumers, it depends not only on the quality of the product itself, but also on the joint after-sales service. Only when both aspects satisfy the consumer will he buy this product.
Therefore, good after-sales service is a necessary means of market competition. Is indispensable.
6. How to do a good job in after-sales service How to do a good job in after-sales service
Number of hits: 23700 Date of publication: September 8, 2009
How to do a good job of after-sales service
How to do a good job of after-sales service?
1. Good mentality, tolerance and forbearance
2. Honesty, as promised.
3. Good knowledge.
4. The premise of limited technology (providing additional services to make up for technical defects)
5. Establish customer files (classification ABC)
6. Encounter customer problems (take full responsibility for solving problems)
7. Customer requirements:
1) attention, otherwise there is a sense of loss.
2) Customers demand to be heard (difficulties, problems)
3) Customers require us to provide professional services.
4) Respond quickly to solve the problems raised by customers (indicating that they attach great importance to customers' opinions).
8. Take the initiative to contact customers and don't let them find you.
9. Establish a customer file (classified ABC), the reason for the purchase at that time, my promise at that time, and my current situation.
Forms, procedures and satisfaction with products or services. (Ask AB customers to introduce new customers to you)
10 humanized service, one center, customer background. Two basic points, emotional lines, win in details. (Put a small gift in each box), the customer will compare the people who provide services to him. Peer.
1 1. Solutions to product quality problems: 1. Timeliness (feedback) 2. Speciality 3. Tolerance and forbearance 4. Instruct customers and how to solve problems.
12. Ideas for solving service problems: 1. Record of service process for solving problems for customers Table 2. Dare to take responsibility, don't pass the buck. (in person or by letter)
7. How to do better after-sales service In general, customer satisfaction is the market standard for testing product quality.
The senior management of our company has been paying attention to and supporting after-sales service, ensuring the reliable development of the after-sales service department. In this service-oriented society of "everyone for me and I for everyone", as a professional after-sales service department of water pump products, we must provide users with the most timely and perfect service.
According to the accumulated after-sales service experience for many years, and the statistics, classification and analysis of the problems in the process of installation, debugging and use of the company's products every year, I think there are the following aspects that need further improvement: especially for new colleagues who are not behind in their work, they should pay more attention. First, after-sales service will begin to enter the working procedure when the salesman of the active branch starts to sign the bill with the user. First, the tender documents need to be read in detail and thoroughly understood. In order to nip in the bud, technical documents with users, design institutes, installation companies and other units need to be signed in writing for confirmation, especially the steering of pumps and the media used.
If users are negligent, we should remind them in time, and of course, we need users to confirm them in the end, so that taking the initiative to serve them can avoid many unnecessary troubles in after-sales service. After the goods arrive at the site, our sales staff should bring the relevant information and procedures to the site in time.
Open the box for acceptance, and deliver the equipment to the user, but it must be signed for confirmation, especially the accompanying documents and accessories. It is also necessary to know when the user will install the equipment, and the relevant precautions for temporary storage and short-distance transportation of the equipment.
Sales staff should actively inform users of many technical requirements when installing equipment. For example, some pumps prohibit reverse rotation, so it is necessary to disconnect the motor from the joint part of the pump first, and then connect it after confirming the correct rotation. Some pumps cannot bear any additional pipeline weight; Some pumps are mechanically sealed, so it is forbidden to run when the pump cavity is not filled with liquid; The installation of self-priming pump has more requirements, such as how to make the pump complete the self-priming process smoothly as soon as possible, what is its self-priming principle and so on. We all try our best to inform users professionally and proactively. When the equipment has been used normally in the user's production site, it does not mean that we have nothing to do with selling clothes. We take the initiative to call to find out the operation status of the equipment site and remind some precautions. Through good and close communication, business cooperation can be extended to close friends, and some minor problems can be completely solved by users. Some problems are not problems at all, which may be the misunderstanding of the equipment by the user's operator, so they can be solved by telephone, and both sides are happy and effortless.
I believe that many of our sales colleagues have successfully done these jobs and tasted the joy. Second, we should make all the preparations before the service and do the detailed work in the service process. Our products have a certain warranty period after delivery to users, and any equipment may have big or small problems in operation. When we receive the user's maintenance information, we must respond quickly and make all preparations before going to the site (except those that can be solved by telephone).
Blindly going to the scene is not good after-sales service. It is very important to know the current situation of the equipment in detail before going to the site. Don't mistake the woodcutter when sharpening the knife. Contact related matters on the way, start work immediately after arriving at the site, and of course, abide by the relevant regulations on the safety and health of the user's site. After the maintenance work is completed, the equipment must operate normally with load. At this time, it is necessary to fill in the after-sales service form and let the operators and department heads sign for confirmation. The contents of this form should be marked with the words "Normal operation after maintenance". If possible, we should make a copy of the sales service list, let the user take the original, and we can take it back. Even if you leave the scene one day late, you should do the above work well.
When it is found that a component needs to be replaced during equipment maintenance and needs to be delivered from the headquarters, the user should be informed in detail. At this time, most of the equipment has been disintegrated, so users should be informed that all parts should be collected and kept well, and they should not be lost or damaged. Our service sales staff should do all the work well before leaving the site, and also need to sign a service sales form, which can be filled in truthfully. Three: paid services, paid services, regardless of the warranty period, this is a very simple truth. We cannot guarantee that all users will strictly abide by the operating procedures and installation requirements of the equipment.
In other words, users have a strict operating system, and some operators always make mistakes, so it is important that we speak with facts, and there is no contradiction between paid technical services and business relations; On the contrary, we adhere to the principle (but need to be polite) and charge according to the rules, which can better reflect the standardized management and operation mode of formal companies. Just like selling fruit somewhere, it doesn't matter if you taste one, but selling it at a low price is not negotiable, which tells us a truth. 4. Importance of multi-department cooperation: Mr. Zhang made the most incisive exposition on the work content and main points of the after-sales service department. Just as doctors treat patients, they certainly need all kinds of medical equipment, including urine test, blood test, electrocardiogram, EEG, and how to prescribe the right medicine, including expert consultation on difficult diseases and so on.
Similarly, our water pump manufacturers also have many functional departments: testing center, design department, production department, quality inspection department and so on. Here: I sincerely hope that all departments will make joint efforts and pay enough attention to the first-line feedback of the market. For some products of the same type that have not been completely solved for a long time, it is also necessary to negotiate with multiple departments and come up with scientific solutions.