Communication is the comprehensive exchange of information, concepts, thoughts, and feelings between people to establish and consolidate interpersonal relationships; it is the mutual exchange of information between social organizations to maintain the normal operation of the organization process. Today I have carefully compiled some insights on workplace communication for you. I hope it will be helpful to you.
Perceptions of workplace communication Part 1
Communication, everyone knows its definition, is to transfer information, thoughts and emotions between individuals or groups for a set goal. , and the process of reaching a *** agreement. But how can we ensure the actual effect of communication? As a department of the inspection team, effective communication is an essential skill at work. With the desire for knowledge, I entered today’s special lecture "Communication" by Teacher Liu Qing. Skill".
First of all, we explain the three elements of communication:
①Have a clear goal;
②Reach a unanimous agreement;
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③Communicate information, thoughts and emotions.
It means that there must be an incident, objection or matter that needs to be clarified before communication, and then through verbal communication or other methods, a result that both parties agree on can be obtained.
How to ensure the smooth progress of this communication process and achieve the same agreement? This requires attention to methods and techniques. First of all, we must understand the interpersonal style of the communication partner and what aspect of his personality it belongs to. people. People who belong to the analytical type are serious, methodical and step-by-step in their work, with few movements and few facial expressions. Therefore, when communicating with people who belong to the analytical type, you must pay attention to details, abide by time, and keep records to avoid too many movements. Try to avoid eye contact and lean back. People who belong to the dominant type are independent and decisive, enthusiastic, capable and accomplished. When contacting people who belong to the dominant type, you need to pay attention to practical efficiency, don't have too many pleasantries, state your purpose directly, have a loud and confident voice, have strong eye contact, and lean forward. Harmonious people are more friendly, cooperative, and patient. When in contact with this type of person, what they focus on is a good cooperative relationship between the two parties. They like the praise of others. When talking to them, they should always smile and pay attention to the cadence when speaking. And pursue his opinion, making frequent eye contact. Expressive people are more outgoing, outspoken, and talk a lot. When communicating with this type of person, you need to create a good atmosphere, look at the other person, and have a loud voice. They should be accompanied by body movements to lose sight of the forest. When it comes to trees, you need to look at things from a macro perspective.
Understanding the interpersonal style of the person you are communicating with, communicating about issues in accordance with his personality, and creating a good communication atmosphere will enhance the good cooperative relationship between the two parties and achieve mutually agreed upon agreement results. There are many things that need to be communicated in the work of supervision. I have benefited a lot from listening to this course. At work, I often fail due to poor communication with employees, communication with the head office of the branch, or communication with the department head. and lead to conflicts or misunderstandings. Therefore, only by mastering communication skills can we make cooperation between departments and employees happy. Through today’s training, I learned the following benefits:
1. With employees Communication needs to be friendly, with a correct attitude and not impetuous.
2. Put yourself in someone else’s shoes and listen carefully, and don’t listen but not listen.
3. Don’t use power to suppress the other party. Your views should be clear, and you should address the issue rather than the person.
4. Think from someone else’s perspective without losing principle.
5. Achieve political awareness on the premise of following the corporate system.
6. Don’t care about the other person’s attitude and convince people with reason.
When dealing with bosses with various personalities, different countermeasures are given according to different types of leadership styles. I think my leadership is a combination of controlling, interactive, and factual styles. She has all three styles, that is, strict and serious, and relatively authoritative. Therefore, you need to master the following skills to persuade your boss:
1. Choose the appropriate time to propose (when you are in a good mood).
2. The data must be very convincing when making a proposal.
3. Imagine your boss’s doubts.
4. Speak concisely and to the point.
In the afternoon course, the skills to praise and criticize subordinates were explained. Through training and combined with practical work, I learned the following benefits.
Although there are not many departments in the inspection team, the work involves a lot of inspections, the inspection scope is very wide, and the authority is relatively large. Therefore, the professional knowledge and work skills required are very high, so the work pressure of subordinates is also high. It's relatively large, and since most of them are new people now, there are more chances of making mistakes. As the supervisor of the inspection team, you must be cautious about how to do your best in all tasks.
Therefore, when issuing orders to subordinates, the intention of the order must be conveyed correctly. When issuing orders, the attitude must be kind, emphasizing the importance of the work, giving subordinates greater autonomy, and discussing the situation together. , and allowing subordinates to raise questions in a timely manner is a prerequisite for ensuring the successful completion of the orders and matters conveyed.
When an employee has excellent performance or successfully completes a certain task, or when various assessment data are excellent, appropriate praise is needed. However, if the skills of praising subordinates are not mastered, it will lead to departmental complaints. Other employees have improper attitudes or are in low mood, and do not want to get involved. Therefore, when praising employees, they must first be sincere in attitude, the content of praise must be specific, pay attention to the occasion of praise, and use indirect praise techniques appropriately.
When employees make mistakes, appropriate criticism and education must be carried out, but the degree of criticism must be grasped. When criticizing, sincere praise must first be given, that is, an emphasis must be placed on the ruler and the inch. In short, no one is a saint, and no one can make mistakes. It doesn't matter if you make mistakes inadvertently at work. The key is to have a correct attitude towards mistakes and to correct them in time. Furthermore, we must respect objective facts, do not hurt employees' self-esteem and self-confidence, and end criticism in a friendly manner.
The above are some of the benefits, reflections and insights gained from the nearly one-day training. The company has spent a lot of manpower and material resources to implement the training. As the supervisors of each department, we must learn from it. Apply the essence and experience in the training content to actual work, perfect all work, unite together, cooperate sincerely, and achieve great results.
Insights on workplace communication Part 2
Communication and coordination means that managers properly handle various relationships such as superiors, peers, and subordinates in daily work, so as to reduce friction and be able to Ability to mobilize enthusiasm in all aspects of work. An excellent manager must have good communication and coordination skills if he wants to make subordinates feel at ease, superiors feel at ease, peers are enthusiastic, and internal and external are united. 1. Active communication. Value and be willing to communicate, and be willing to establish connections with others; when encountering communication obstacles, be able to treat conflicts and contradictions with a positive attitude and unremitting efforts, rather than forcefulness or avoidance. 2. Think from someone else’s perspective. Ability to break self-centered thinking patterns; try to consider issues from the other person's perspective and standpoint, understand the other person's feelings, and promote mutual understanding. 3. Provide timely feedback. Pay attention to the sharing of information; listen carefully to the opinions of all parties, and make timely adjustments and responses based on the actual situation. 4. Mechanism guarantee. Able to consciously build a communication platform in the organization and ensure smooth communication channels through mechanism construction.
Some experiences on improving communication and coordination skills
Communication is a way for people to communicate with each other and exchange various information, concepts, thoughts, and feelings to establish and consolidate interpersonal relationships. Synthesis; it is the process of exchanging information between social organizations to maintain the normal operation of the organization. Coordination is the adjustment and improvement of the relationships between organizations, work, and people within the scope of their duties or under the authorization of leaders, so as to promote the synchronization and harmony of various activities to achieve *** process with the same goal.
Communication and coordination are a universal objective existence and are two aspects of the same problem. Communication is the condition and means of coordination, and coordination is the purpose and result of communication. The two complement each other.
Communication and coordination are everywhere and at all times, and their functions are reflected in:
1. Communication and coordination are the foundation for the development of human society. Sociality determines cooperation between people, and the prerequisite for cooperation is communication and coordination. Without communication and coordination, there would be no group power between individuals to deal with external threats, no mutual knowledge among people, no rules for coordinating various relationships in human society, and no Morals and various legal norms will be formed. Human beings can only stagnate in the state of nature, and it is impossible to form the power of groups to create a long human history and splendid human civilization. Only communication and coordination can form a powerful force in society to carry out social transformation, promote social development, and promote social progress.
2. Communication and coordination are the guarantee for improving administrative efficiency.
Communication and coordination are the guarantee of efficiency, and efficiency is the result of communication and coordination. Without communication and coordination, there will be no efficiency. To deepen the reform is to strengthen the communication and coordination between the leadership and the middle-level, the middle-level and the masses, and between departments, straighten out the working relationships, form a work synergy, and promote the harmonious and efficient work of all departments and systems. operation. Otherwise, if communication is not smooth, work will be delayed and work will be delayed.
3. Communication and coordination are the basis for personal career success. The success of a person's career depends on the strength of the collective. Without the help of others, it is difficult to succeed based on a single individual career. If you want to succeed in your career, you must be good at communication and coordination.
Insights on Workplace Communication Part 3
In July, which was full of enthusiasm, I participated in the professional quality and ability improvement training class organized by the company. It was a practical and reasonable course. Arrangement, the teacher vividly enriched the teaching content, and the students' serious and active learning spirit moved me very much. I gained a new understanding and understood that only by establishing a correct outlook on life, adjusting my life and psychological state, being good at controlling emotions, and integrating life and Treat work as a yearning for life, work happily, live seriously, and make correct life and work plans to better achieve your ideal goals in life, and deeply understand the importance of corporate employees' sense of responsibility and team concept, and improve It has improved my overall quality and benefited a lot.
1. Perceptions and Harvests
1. The responsibility is great and the most important thing is implementation
During the training, I learned *** about strengthening responsibilities and paying close attention to implementation. , a work report to ensure the completion of various goals and tasks throughout the year, knowing the company's work results in the first half of the year, recognizing the company's development situation and environment, and summarizing its own problems. We deeply understand that: we must break through the shackles of traditional thinking, innovate management methods and working methods, dare to adhere to principles, dare to assume responsibilities, have a pragmatic style, implement effectively, strive to be "persistent, persistent, tenacious, strong", and promote the efficient completion of work goals .
2. In the all-media era, one should learn the ability to communicate with the media
? This is the best of times, this is the worst of times?, Professor Meng Jian used British scholars Dickens began his lecture with a quote. Tell us that the development of media has promoted the development and progress of society as never before. At the same time, the media has brought unprecedented confusion and even disorder to society. "Government discourse", "people's discourse", and "media discourse" are extremely complexly intertwined. It has posed huge new challenges to the development of our enterprise, making us understand that only enterprises without execution capabilities will expect a calm media environment.
In the new era, electric power companies, as large state-owned enterprises that are the backbone of the country, have been receiving great attention from the media in recent years. The leaders and employees of electric power companies must be prepared for danger in times of peace, adjust their mentality, face it correctly, and respond actively. , establish a correct view of the media in handling emergencies, learn to deal with the media, have certain crisis public relations capabilities for handling corporate emergencies and media response, actively change the image of "e-tiger", and establish a good image of "e-nanny" , Only in this way can our company develop smoothly. Understand the profound meaning of "The media is neither your friend nor your enemy, nor your superior nor your subordinate, but always your challenger", which is of great significance to your future life and work.
3. Result in advance, push back in time
After the learning objectives and plan management class, I have a deeper understanding of the meaning of the "Four No-Stop" requirements. Understand the need to establish breakthrough thinking of "results in advance and self-pushing back". We must be result-oriented, think holistically, and set challenging and feasible work goals. At work, I must establish the responsibility of not letting work standards be lowered in my position, not letting work assigned by superiors be delayed in my hands, not letting work mistakes happen to me, and not letting the company's image be damaged because of me. Awareness, using standardized management processes, promoting teamwork spirit, correctly prioritizing work tasks, and promoting work to achieve planned goals.
4. With systematic thinking, you may achieve success
Through the study of shaping a sunny mentality, we understand the importance of scientific decision-making.
Every decision requires a price and cost. We must make scientific decisions carefully, and systems thinking is the prerequisite for scientific decision-making. Knowledge cultivation is the basis of systems thinking, so we must strengthen learning, constantly increase our knowledge reserves, and learn Think systemically and know how to think systemically. When we have systematic thinking, we may be successful; when we lack systematic thinking, we may be far away from success.
5. The heart is full of sunshine
In daily life, we always use our own values ????and outlook on life to evaluate others. We only see other people’s shortcomings and problems. We always see There is a problematic side to things. This mentality is embedded in our psyche, like a piece of glass subtly distorting our vision and determining our view of the world. ?Although change is difficult, change is the only way to solve problems?, (ability + knowledge)? Mentality = success. A sunny mentality determines the fate of success. We must improve this negative mental model and adjust a passive mentality. For a proactive mentality, establish a sunny mentality of "working happily and living seriously", look at problems rationally and objectively, have the courage to praise, and maintain good expectations for the long term.
6. In-depth thinking, innovative thinking
Our understanding of objective things is never enough. We must transform our thoughts, think deeply, change cognition, use logical thinking, and give full play to Think innovatively, consider things from a larger scope, fully discover the potential of things, correctly understand the unlimited potential of your own, dare to challenge the limits, and "dare to think, dare to do, know how to do, and do scientifically".
7. Language expression is an art
? When literature is superior to quality, history will be achieved; when quality is superior to literature, it will be wild. If literature and quality are gentle, then a gentleman will be. Language is an art, and language expression is a powerful tool to amplify our image. Language expression ability is the basic skill of managers. Excellent employees must improve their language expression ability and communication and coordination skills, which are also necessary conditions for doing a good job. Only those who are capable Being able to speak is the real skill.
II. Thoughts on the current work
1. In the logistics service management work, correctly handle the interests between the country, the enterprise and the employees
Currently, The social environment, policy environment and public opinion environment have undergone profound changes. Government regulation and social supervision have become increasingly strict. Issues such as industry monopoly characteristics, income distribution, welfare benefits and other issues have become the focus of attention of the public and the media. In the logistics service management work, it is important to correctly handle the interests between the country, the enterprise, and the employees. We should strictly follow the national policies, with the goal of benefiting the development of the enterprise and ensuring the interests of employees, and achieve strict management, competent management, and Dare to manage, manage well, serve well, and strive to improve management standards.
2. The *** management system has higher requirements for logistics services
The State Grid Corporation of China needs to speed up the construction of the *** management system and implement the integrated operation of headquarters and branches. Innovate the working methods of logistics service management, accelerate the standardization of logistics service management work, continuously optimize the logistics service management work process, strengthen the intensive management system, and adapt to the needs of the company's innovation and development.
3. Strengthen the construction of the headquarters and promote work efficiency
In my daily work, I still have insufficient work standards, insufficient sense of responsibility, insufficient work style, and insufficient management capabilities. Fine, the work goals are not clear enough, the work ideas are not clear enough, and the work measures are not effective enough. With the in-depth development of the company's headquarters construction and the continuous advancement of standardization construction, my ideological awareness has been further improved and I have a deep understanding of Understand the important meaning of "Four Don'ts" and the important role of "standardized management", laying a solid foundation for improving work efficiency.
3. Future work ideas and plans
It is necessary to enhance the sense of responsibility and professionalism, be brave enough to take responsibility, not be afraid of taking risks, and strive to be strict, capable and dare to manage, Manage well, serve well, give full play to the control role of the system, enhance the authority of rules and regulations, eliminate "habitual violations", ensure that the company's rules and regulations are effectively implemented and implemented, and effectively manage and do things in accordance with laws and regulations.
It is necessary to strengthen execution, conscientiously complete work tasks, reasonably plan work goals, strengthen teamwork, pay attention to communication and coordination, be proactive in doing things, actively innovate to achieve goals, and work happily.
We must continuously strengthen learning, keep pace with the times, make continuous progress, enrich our knowledge reserves, and focus on cultivating innovation capabilities and the ability to solve complex problems. Enhance macro-management awareness, fully understand the complexity and emergencies of logistics service management work, cultivate forward-looking awareness, and continuously improve one's overall quality.
It is necessary to establish a good work mentality, understand oneself objectively, treat the organization correctly, perform one's responsibilities conscientiously, and prevent the tendency to take detours when encountering conflicts or retreat when encountering difficulties; truly put your mind to it. and energy at work, being diligent and dedicated, and contributing modestly to the development of the company.
We must abide by the core values ??of "integrity, responsibility, innovation and dedication", carry forward the enterprise spirit of "striving to surpass and pursue excellence", and regard "two consciousnesses and two spirits" as conscious actions for self-construction. , serve the enterprise well and serve the employees well.