1, PDCA is the first letter of the English word Plan, Do, Check and Act. PDCA cycle is a scientific process, and quality management in this order is endless.

The whole process of quality management must ensure good quality in market research, product selection, research and test, design, raw material procurement, manufacturing, inspection, storage and transportation, sales, installation, use and maintenance.

Among them, the product design process is the starting point of total quality management, and the process of raw material procurement, production and inspection is an important process to realize product quality; The quality of products is finally judged and recognized in the process of market sales and after-sales service.

2. Three core concepts

Customer satisfaction: customers are the recipients of the products provided, which can be internal or external to the organization.

Added value: get the maximum functional value with the minimum investment, and pursue the maximum business performance and personal performance of the organization.

Continuous improvement: establish a continuous improvement management system based on PDCA cycle.

Extended data

First, the steps of PDCA cycle:

1. Planning stage: analyze the current situation and find out the existing quality problems; Analyze the causes or influencing factors of quality problems; Find out the main factors affecting quality; In view of the main factors affecting quality, put forward plans and formulate measures.

2. Implementation stage: implementation plan and measures.

3. Inspection stage: check the implementation of the plan.

4. Processing stage: summing up experience, consolidating achievements and standardizing work achievements; Put forward unresolved problems and enter the next cycle.

Second, the characteristics

Total quality management is a pre-control and comprehensive control system. Its main feature lies in the word "all", which contains three meanings.

1. The object of management is comprehensive and horizontal.

2. The scope of management is all-round, which is vertical.

3. The personnel involved in management are comprehensive.

Baidu encyclopedia -PDCA cycle